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Dan Pride - PeerSpot reviewer
Senior IT Specialist at HIAa
Real User
Excellent support, highly stable, and easy to use
Pros and Cons
  • "Its ease of use, for the most part, through the interfaces is valuable."
  • "It's very expensive."

What is our primary use case?

We manage all of our storage with it. In terms of the version, we're in the process of going to the newest version. It's probably 9.12.

How has it helped my organization?

Resiliency is the big one for us.

What is most valuable?

Its ease of use, for the most part, through the interfaces is valuable.

What needs improvement?

It's very expensive.

Buyer's Guide
NetApp ONTAP
March 2025
Learn what your peers think about NetApp ONTAP. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,296 professionals have used our research since 2012.

For how long have I used the solution?

I have been using this solution for over 10 years.

What do I think about the stability of the solution?

I'd rate it a 10 out of 10 in terms of stability.

What do I think about the scalability of the solution?

I'd rate it a 10 out of 10 in terms of scalability. It's being used by the entire organization of about 400 people and probably 300 or 400 systems.

We have plans to increase its usage. I just bought up a whole bunch of new equipment.

How are customer service and support?

I'd rate them a 10 out of 10. If possible, I'd rate them even higher.

Which solution did I use previously and why did I switch?

I didn't use any other solution previously.

How was the initial setup?

It was largely handled by NetApp themselves with me watching. So, it was pretty simple for me. For the actual software or system deployment itself, there was one person.

What was our ROI?

We have seen an ROI.

What's my experience with pricing, setup cost, and licensing?

It's very expensive.

What other advice do I have?

I'd advise others to go for it if they can afford it. It's very expensive, but I like it because of the support and because of its ability to just work without me having to touch it very often.

I'd rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2590254 - PeerSpot reviewer
system & storage expert at a financial services firm with 1,001-5,000 employees
Real User
Top 20
The auto-completion feature now simplifies management by streamlining command-line operations
Pros and Cons
  • "Our organization is short-staffed, and ONTAP's ease of storage management is well-suited to our small team."
  • "ONTAP's GUI does not encompass all the features available in the CLI."

What is our primary use case?

We manage our data systems with NetApp ONTAP through either the command-line interface or the graphical user interface.

We implemented ONTAP because it provides a unified management interface for all storage, simplifying administration by using the same language for both SAN and NAS environments.

How has it helped my organization?

NetApp ONTAP is user-friendly.

The auto-completion feature now simplifies ONTAP management by streamlining command-line operations. When entering commands via the CLI, auto-completion suggests relevant options, improving efficiency and reducing errors. This enhanced functionality has proven effective in managing various storage environments, consistently delivering the expected performance.

We have tested ONTAP in several environments, and its performance has met our expectations.

ONTAP reduces human error by providing helpful auto-completion features, eliminating the need to memorize all commands.

ONTAP helps improve our cost savings because NetApp products are competitively priced compared to IBM and Dell.

We realized the benefits of ONTAP immediately.

What is most valuable?

Our organization is short-staffed, and ONTAP's ease of storage management is well-suited to our small team.

What needs improvement?

ONTAP's GUI does not encompass all the features available in the CLI. Some functions can only be executed through the CLI.

For how long have I used the solution?

I have been using NetApp ONTAP for about eight years.

What do I think about the stability of the solution?

I would rate the stability of ONTAP eight and a half out of ten. There are bugs from time to time, especially in new versions. If we upgrade, there might be issues with some features, but it is generally stable.

What do I think about the scalability of the solution?

Our previous product faced scalability limitations requiring a complete replacement. However, recent systems, particularly the new NetApp systems, demonstrate significantly improved scalability compared to their predecessors.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Our company used various storage solutions from vendors like Dell, IBM, and Hitachi. However, NetApp ONTAP stands out due to its consistent core functionality, even with feature updates, maintaining simplicity compared to other complex solutions.

How was the initial setup?

The complexity and duration of a NetApp ONTAP deployment depend significantly on the chosen approach. Building a new ONTAP environment from scratch typically takes around two weeks, while migrating an existing storage infrastructure from another vendor to ONTAP can increase the deployment time to two months due to the added complexities of data transfer, compatibility considerations, and potential application downtime.

What was our ROI?

In my experience of almost 25 years, ONTAP was less time-consuming than most other products I've worked with.

What's my experience with pricing, setup cost, and licensing?

NetApp ONTAP is moderately priced. The tag price is more competitive for the value we get.

What other advice do I have?

I would rate NetApp ONTAP nine out of ten.

We have NetApp ONTAP deployed in multiple locations with 2,500 users.

NetApp ONTAP requires maintenance for upgrades, adding features, and replacing failed disks.

I will recommend ONTAP. It is advisable to consider a proof of concept.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
NetApp ONTAP
March 2025
Learn what your peers think about NetApp ONTAP. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,296 professionals have used our research since 2012.
Manager - Data Center Services at TTi Power Equipment
Real User
Top 10
The on-ramp for all things Netapp
Pros and Cons
  • "You can scale the product up or out."
  • "The older UI is not ideal."

What is our primary use case?

ONTAP is Netapp's data management solution for on-premise and cloud datastores.

How has it helped my organization?

ONTAP itself hasn't really "improved [our] organization", but the Netapp IP that we leverage THROUGH ONTAP is a cornerstone for our data management and disaster recovery and business continuity programs.

What is most valuable?

The solution is extremely stable and easily scalable.  The snapshot capabilities protect against data loss due to corruption and human error, the snapmirror replication methodology provides efficient disaster recovery, and the data compression/deduplication technologies provide amazing storage efficiency.  Add to that the seamless management of hierarchical and object storage on-premise and in the cloud and you have a compelling solution for broad data management under a single platform.


What needs improvement?

The ONTAP UI is constantly evolving, and it is always a work in progress.  Several management constructs (e.g. disk aggregates) have been removed from ONTAP and relegated to the command line only, seemingly to streamline the UI.  It would be nice if future releases would allow us to turn the features we actually use back on.

For how long have I used the solution?

Since 2005.

What do I think about the stability of the solution?

Rock solid and bulletproof.

What do I think about the scalability of the solution?

It's scalable. You can have many, many nodes in a cluster. You can have multiple clusters as well. It can scale up or out.

How are customer service and support?

Overall, my experience with Netapp support has been excellent.  Like all large tech providers, they have had occasional lags in their support services, but I have had very few major problems, and I have never had an issue that they could not or would not resolve.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Many years ago, we were an EMC shop, but we moved to Netapp in 2005, and have never seen a reason to leave the Netapp platform since.

How was the initial setup?

The initial complexity really depends on the architecture required to support each customer's data needs.  That said, once the systems have been set up, ongoing maintenance is very straightforward.

What about the implementation team?

We absolutely used a vendor team, and I would recommend that most Netapp customers do so.

What was our ROI?

We've never really calculated the ROI, but the value of Netapp's compression and deduplication technology should not be underestimated and will become all the more important as we increasingly move workloads to and from public clouds.

What's my experience with pricing, setup cost, and licensing?

Great enterprise-grade IP is never inexpensive, but Netapp successfully delivers a lot of value for the money.  Netapp offers its data management solutions in an ala carte fashion which makes licensing a bit nebulous, but there are valid arguments on both sides.

What other advice do I have?

Find a good channel partner.  If you are in a very large shop with plenty of storage experts, then you might go it alone.  For the rest of us, having a capable partner to help with architectural and technical considerations is a total game changer.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Architec68b9 - PeerSpot reviewer
Architect at a retailer with 10,001+ employees
Real User
Since we have a hybrid solution, we can accommodate for the performance that we need
Pros and Cons
  • "It has been very stable. We haven't had a significant outage."
  • "The solution has helped our organization reduce its overall cost of storage by allowing us to have multiple sites using the multi-tenant security model, segregated from each other, while at the same time using the same resources."
  • "Sometimes, we have had some delays, on holidays and weekends, getting the right resource for a specific problem."

What is our primary use case?

We use it for SMB and CIFS for different departments. It is also used for HIPAA and FTC compliance.

How has it helped my organization?

Management, deployment, and compliance are much easier. We're doing NetApp Volume Encryption (NVE), so it has increased the security model as well.

We use ONTAP for our mission-critical applications. E.g., at our pharmacies, we started loading data onto our NetApp systems.

What is most valuable?

  • Ease of use.
  • Ease of expansion.
  • It doesn't go down and is very reliable.
  • It is quite fast. 
  • Since we have a hybrid solution, we can accommodate for the performance that we need.

What needs improvement?

We would like more building performance monitoring. Right now, we have to buy separate products. 

What do I think about the stability of the solution?

It has been very stable. We haven't had a significant outage. We do take time and test as if we were going to go down, but we haven't gone down yet.

What do I think about the scalability of the solution?

Because we are using ONTAP Cluster Mode, if we want to increase, we add nodes or pairs of nodes. It is that easy.

How are customer service and technical support?

I would rate technical support as an eight of ten. Sometimes, we have had some delays, on holidays and weekends, getting the right resource for a specific problem.

When we need to escalate an issue, there can be a delay when they have to find somebody. Besides that, our experience has not been bad.

Which solution did I use previously and why did I switch?

We used and still use Dell EMC.

What about the implementation team?

We used NetApp for the deployment. Right now, we are using a VAR, World Wide Technology, for NetApp operations.

Our experience with World Wide Technology has been good. It's a fantastic company. Whenever we have had issues, if NetApp is not prompt, they almost immediately try to resolve them. They have their own resources. We have increased our support by having them as a middleman.

What was our ROI?

We have seen ROI, especially with the deduplication. We have a high ratio of deduplication and are way past 70 percent of our VDI, as we have almost 400TBs on our VDI. We have been able to save at least a quarter of a petabyte of space.

The solution has helped our organization reduce its overall cost of storage by allowing us to have multiple sites using the multi-tenant security model, segregated from each other, while at the same time using the same resources.

What's my experience with pricing, setup cost, and licensing?

Our cost per IOP is three to four dollars, but we have a hybrid solution. Therefore, we have SSD and spinning disk running together.

In the past, you didn't have to buy separate products. They were mostly included with the purchase. In the end, it's more expensive to buy it separate than together. If you are going to need it, one package at the beginning is cheaper.

I don't like this nickel-and-diming. I like an all in one solution.

Which other solutions did I evaluate?

NetApp is a lot better at replication and easier to set up for replication than its competitors.

Dell EMC is expensive in comparison to NetApp, but its reliable as well. We like them too.

We looked at Pure Storage and some other vendors, but were not convinced it was the direction that we wanted to go.

What other advice do I have?

Do a PoC and compared against your current solution. ONTAP is very intuitive.

We use the solution for analytics and monitoring. Our monitoring system uses both Splunk and Log Insight and the analytics are tie into NetApp. 

We haven't used NVMe, but are looking forward to it. To my understanding, it is not ready yet to be implemented on NetApp or any other product. However, we're ready to start testing it as soon as the product's available. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior SAN & NAS Engineer at a university with 5,001-10,000 employees
Real User
Reliable and delivers the most value with SMB and NFS protocols
Pros and Cons
  • "CIFS and NFS protocols have delivered the most value. NetApp ONTAP offers very reliable CIFS and NFS protocols."
  • "The aggregates, in our case, are capped at about 800 terabytes. A way to alleviate that is by using a FlexGroup volume, which can exceed 800 terabytes, but that opens up a whole new set of issues for the future."

What is our primary use case?

I work at an educational institute that conducts medical research. We use NetApp for unstructured storage, including both SMB and NFS file shares. In the past, we have also used it for SAP and for Fiber Channel presented storage, specifically for Oracle databases. It is mainly for unstructured storage and research data.

How has it helped my organization?

It meets our needs by providing the necessary shares to store our data. It is reliable, fast, and always available when needed. It is also very flexible regarding provisions. It helps to serve our storage needs.

What is most valuable?

CIFS and NFS protocols have delivered the most value. NetApp ONTAP offers very reliable CIFS and NFS protocols. By and large, the product itself is very reliable hardware-wise. 

What needs improvement?

The aggregate system needs improvement. I understand how they are alleviating this issue with all the FlexGroup volume. I understand the concept and how they get past the limitations of how much storage can be presented to a user. Currently, it is capped at about 300 terabytes, but there are situations where more is needed. The aggregates, in our case, are capped at about 800 terabytes. A way to alleviate that is by using a FlexGroup volume, which can exceed 800 terabytes, but that opens up a whole new set of issues for the future.

For how long have I used the solution?

I have used the solution since 2002.

How are customer service and support?

It all depends on who I get on the phone. I would rate their customer service a six out of ten. Bringing it back to the US would be great because I do not like dealing overseas.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We definitely plan on continuing to use NetApp, but we are looking at other options. We also use Pure for a point solution for some applications. Pure is nothing but solid-state, and it has always been very pricey. Unstructured data for the researchers does not necessarily need performance, so it has always been an expensive solution. Over the last five or six years, Pure has developed effective SMB and NFS protocols, so they are catching up to NetApp in that respect.

Which other solutions did I evaluate?

We evaluated other solutions. NetApp has the best software in the market. After that, it is potentially EMC. The hardware is not the selling feature; it is the software. It was way ahead of anybody else in the way you can move data.

What other advice do I have?

I would rate it a nine out of ten. It is very good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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LeadSysEb1b2 - PeerSpot reviewer
Lead Systems Engineer at CACI International Inc.
Consultant
It has the ability to tailor tiers according to what we need and put the right services in the right place
Pros and Cons
  • "It is very easy to scale, so we started with a four-node cluster and added it to a six-node cluster. We've also done some other modifications in between."
  • "One of the things that we were looking at being able to do a FlexGroup NFSv4. Right now, 9.4 goes up to NFSv3, but if we could get the NFSv4 solution on a 9.4, or a future release, that would be awesome."

What is our primary use case?

We're using it for all of our enterprise architecture. So, we use everything from CIFS, NFS, Fibre Channel LUNs, Fibre Channel over Ethernet, and iSCSI. Therefore, we're pretty much using the gamut. We have a little bit of SAS storage tier, SATA storage tier, and SSD as well.

How has it helped my organization?

It makes our organization more efficient with more scale. We have the ability to tier off the storage and ensure storage is efficiently utilized so we can get rid of idle data and data that is not required. Then, we can show and prove what needs and should be used.

We do use this solution for mission-critical applications.

What is most valuable?

Its flexibility is its most valuable feature. It has the ability to mix with the different requirements that we have to provide, such as some I/O intensive services and a lot of archive services. It has the ability to tailor tiers according to what we need and put the right services in the right place.

What needs improvement?

One of the things that we were looking at being able to do a FlexGroup NFSv4. Right now, 9.4 goes up to NFSv3, but if we could get the NFSv4 solution on a 9.4, or a future release, that would be awesome.

What do I think about the stability of the solution?

Stability is great. We have a six-node cluster. We've done head swaps. We've had failures and the cluster has always stayed up and the data has always been available. We haven't lost any data either.

What do I think about the scalability of the solution?

It is very easy to scale, so we started with a four-node cluster and added it to a six-node cluster. We've also done some other modifications in between.

This solution helped our organization reduce our overall cost of storage. Because idle data which was residing on high cost tiers, once we sifted the ONTAP, we were able to scale and place it where it should be, then offload the data which was unnecessary to different locations.

How is customer service and technical support?

Technical support is awesome. We call them up, and they're there. We receive answers and get what we need right away. We have four hour delivery, as it's based on our contracts, but we do receive outstanding support.

How was the initial setup?

The initial setup was pretty straightforward. There was a guide of how everything goes together. Therefore, use the guide, put it together, and you're up and running.

What about the implementation team?

During the initial install, we had a reseller who came in, helped us build it out, etc. They were awesome getting us up and running. Now, that it's up and running, even though they don't have access to our systems, but we can still call them and get assistance, look into different changes, opportunities to scale in or our, and upgrade as we need to.

What was our ROI?

We have been able to save space by using the solution.

What other advice do I have?

Look into the product's reliability. You will definitely see an increase in your business performance if you use it.

We don't current employ any NVMe. We have SSD. We're looking at NVMe potentially on some of our higher IOP operations, but we don't deploy it right now.

We use SaaS and also have a Hadoop cluster which are backed up by ONTAP storage. These are for doing a lot of data analytics and analyzing different data streams. AI is soon to come.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Storage Manager at mEKOROT
Real User
Stable, easy to deploy and just works
Pros and Cons
  • "The product is stable, easy to deploy and it just works."
  • "We had a few small issues with setup, but once everything was done it just worked."

What is our primary use case?

We use this solution for Hyper-V, VMware, SQL, Enterprise Vault, and Commvault.

How has it helped my organization?

This product has improved the way our organization functions because everything is working so well and we don't have any disasters. Everything is perfect. Our SLA (Service Level Agreement) is in RTO (Recovery Time Objective) and RPO (Recovery Point Objective). Everything just perfect. 

What needs improvement?

What I would like to see in the next release is the ability to combine all the clusters. Make it so that they will work not just pairs. If I have a four-node cluster, I want it to work for four and not just four pairs of clusters. This is what I am expecting as an enhancement.

What do I think about the stability of the solution?

My impression of the stability of the solution is very high. We don't have any problems.

What do I think about the scalability of the solution?

I think the scalability of this solution is excellent.

How are customer service and technical support?

The technical support is amazing. Amazing-plus. Technical support always answers. Whenever I need them, they are there. I don't have to wait or waste my time to get the answer by email. I just call them and they answer, and they immediately try to help us. So, if there is a 1 to 10, the technical support is an 11.

Which solution did I use previously and why did I switch?

We switched to this solution because we always believed that NetApp is the best company for storage solutions. I don't think they have a real competitor because they have the perfect solution that is what the end-user really needs. Everything from the software to the hardware is very good. Other competitors have similar solutions, but not the same solution or quality. They have the hardware, they have the technology, they have a protocol, but not all the protocols. NetApp actually thinks about what the user really needs to dive in deep. They know why, how to make the customer satisfied.

How was the initial setup?

The initial setup was straightforward. The technical guys came and deployed all of our operating systems. It was easy and maybe sometimes, not always, there was some small issue but in the end, everything is working very well.

What about the implementation team?

We did not use outside help. We did the deployment ourselves.

What's my experience with pricing, setup cost, and licensing?

The cost of licensing for our company is really not that much. We are a big company but we only use Fibre Channel SAN (Storage Area Network) storage. We don't use the others. So actually we did not need to use all of the licenses. So, the cost is really average for us.

Which other solutions did I evaluate?

Other competitor solutions that we were thinking about was mostly Nimble Storage. But it is not like NetApp.

What other advice do I have?

We use the InLine Encryption solution for SnapMirror, SnapManager, SnapCenter, SnapMirror data protections, SnapVault, and that's all.

The Snapshot copies and Bin Clones solutions affected our application development speed because we run all this at the nights so we actually don't have any effects on performance. Even if we do it in the middle of the day, the users don't feel any latency. So everything is going well.

This solution has helped to reduce our organization's data footprint and reduced our organization's cloud costs by up to 100 K.

On a scale of one to ten where one is the worst and ten is the best, I would rate this product as a ten. There is no competitor like NetApp. You cannot compete with them because we have what we need and what we want and we are so satisfied that we are sure NetApp is the best solution for us.

The advice I would give to someone considering this solution is first to ask him what exactly the solution is that they are searching for. If I can see that they are using or considering a different solution that they think is like my solution, I prefer to invite them to come to our company and see how NetApp works. I would show them how the solution works and how it runs without any problems. If they want they can get full protection — the full self-confidence we call it. It is confidence that you are actually choosing the right tool and not just the vendor. They need to know the product is actually working. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SeniorSte931 - PeerSpot reviewer
Senior Storage Engineer at Cisco Systems, Inc.
Real User
You can scale it however you want, depending on your data center footprint
Pros and Cons
  • "You can scale it however you want, depending on your data center footprint."
  • "It takes them a few seconds to do a failover. I hope they can reduce this to milliseconds or at least drive it down to less than two seconds. Some of their competitors are already doing this."

What is our primary use case?

We're using it as a file-based solution. The majority of our business users are file-based. We're also using it for virtualization for backup storage. Its programs are very good.

We are also evaluating the All Flash FAS solution. 

How has it helped my organization?

The group that I work with is media-based, so we usually use large files as compartments. 

We do use ONTAP for our mission-critical applications.

We save space through deduplication. While it depends on the application that we're using, we can save anywhere from 2G to 3G, which is really good.

What is most valuable?

  • It is easy to manage. 
  • A novice can use it.
  • The Snap features of ONTAP.
  • It has all the good features that everyone wants.

What needs improvement?

It takes them a few seconds to do a failover. I hope they can reduce this to milliseconds or at least drive it down to less than two seconds. Some of their competitors are already doing this.

For how long have I used the solution?

Still implementing.

What do I think about the stability of the solution?

Stability is very good. 

What do I think about the scalability of the solution?

You can scale it however you want, depending on your data center footprint. I don't see higher limitation for how far you can scale. It's the same interface so you don't have to worry about managing it.

How are customer service and technical support?

I would rate the tech support as a nine out of 10. We get the support when we need it.

How was the initial setup?

The initial setup is straightforward. We did not have to worry about the configuration, as NetApp comes in and installs it.

What about the implementation team?

We used a reseller, who was really good, for the deployment. 

What was our ROI?

We are seeing ROI from ONTAP. Within three years of using the products, we barely saw any complications with its usage. We have been using it for over ten years now.

ONTAP has helped our organization reduce its overall cost of storage (somewhere in the high millions).

What's my experience with pricing, setup cost, and licensing?

    1. We receive the best support for a lower price point.
    2. The price point is very competitive and inexpensive compared to what you receive from other vendors in the market. 

What other advice do I have?

We just started knowing NVMe over Fabric. We haven't used it but I think it's a great idea. They are trying to make the data closer to the CPU, so it will give you more confidence.

Our approximate cost per IOP is $0.18 USD to $1.00 USD depends on the scale of the site. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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