NetApp ONTAP Reviews

We use pretty much every part of the product in our company. The core of our company is in the United States and Germany and we are using MetroClusters usually for that kind of workload.

The product helped improve the way our organization functions because we are able to centralize mission-critical applications on the MetroClusters. Previously they were spread out in our environment and now it is easier to use and administer them.

The high availability is one of the most valuable features. But it is also nice that it is easy to do snapshots and to recover things using SnapVault. Those are great features.

I think everything can be improved, really. The IT world is evolving all the time, so there's always a new challenge and always a new thing to improve. It is harder to say what that could be. In a perfect world, there should exist some kind of guide as to what kind of workloads you would be able to mix within the same cluster or aggregate. That would be something really good and useful for us because we have centralized everything in just one MetroCluster. Now we are not sure if that architecture is actually giving us a few headaches or if it is something different. We have more than 15 petabytes of space use and we have a really low percentage of failures. In the boxes that are not really I/O (Input / Output) intensive, they are working very well.

The standard allowance for HA (High Availability) is really good. We do not have many usage problems with that. For the MetroClusters, we have had some problems with latency related to some calls on the backend. But besides that, it usually is a very stable environment in the MetroClusters.

The scalability is good. We started with a two-node MetroCluster, then a four-node MetroCluster and then an eight-node MetroCluster. The eight-node MetroCluster is giving us a lot of headaches. The four-node MetroCluster — if it's correctly sized and configured — it is really good.

Usually, technical support is really good. Most of the time they have a really good response. I really like the Zoom sessions because we can solve everything right away. That has been a great improvement from their support services.

We do feel that they have been supportive with the bigger issue that we had. In this case, we understand that a lot of people are involved. The thing is that I think there are some technical challenges for support and other cases being driven by the engineering level. So I know it is a difficult case and eventually, they will resolve it.

We never needed to invest in a new solution because we were always using NetApp. We were using Windows Servers before for NAS (Network-attached Storage) environments.

The initial setup was very simple. It is just making the purchase and getting up and running with a technician. We already have WFA (Workflow Automation) workflows for that and to deploy our standards, so it is quite easy. In just two or three days it was done.

We have to run proper procedures for discovery, so we invited every vendor in the market and then we continued working with them until we narrowed down the solution to only NetApp. The reason we ended up choosing NetApp is that it has great features other products don't have all of together. Features like Snapshot. 

The support is really good also. Usually, the releases of firmware are not that good because we usually get a lot of bugs that we need to address. We like the hybrid models and the all-flash modes. We have all kinds of sizes and flavors, but those are the ones that really work. We haven't implemented anything for block-level yet, but maybe in the future, that may be on our roadmap.

The solution's Snapshot copies and VIN clones work very well and they are easy to use for recovery. We have a huge environment. We are running around 15 petabytes of data, so doing backups and restores is a daily job and these features have done marvelously for our environment. It speeds things up and it is really easy for us to manage, especially in that size environment.

Snapshot copies and VIN clones also affected our application development speed and made it way easier. We are not using containers so that has sped things up a lot. We love that feature, really.

Consistency of storage management affected our storage operations by helping to reduce our organization's data footprint. All the space savings — on-prem, of course, because we do not use the cloud — is honestly really good. Overall, we experienced around 30% savings.

Apparently we have a lot of latency but it is not related to the protocol. It is something within the operating system of data on top. It is still a question we have open with support and we have no answer so we do not know what the problem is yet.

On a scale of one to ten where one is the worst and ten is the best, I would rate this product as an eight. The eight is only because of the problems that we already had. We would expect that a MetroCluster would be able to provide huge performance and we had so far three outages during this year. That is quite a lot really. Overall I think it is still a really good environment and using NetApp has been a really good solution for us. But outages hurt our experience overall. It would be a ten for us if we had 100% uptime.

The advice I would give to people considering this solution is to be very careful about the kind of workloads they are running. Keep a really close eye on things. It is best to use all the features of NetApp rather than just buying isolated boxes.

Our primary use case for ONTAP is that our whole platform is running on ONTAP. We have all the client data that we're using on the files, in our data center.

It's hard to say how this solution has improved our organization because we've been using it for 18 years now. It works great, it really does what it should and we've been really, satisfied customers. 

Our whole platform is so big that this solution is mission critical for our company. We also have a metro cluster internally where our virtualization stuff runs on.

ONTAP has really reduced our costs because we learned that we could use our storage with fewer machines and drive down data center costs.

The most valuable features are stability and performance, and that with the cDot feature we can move data around without any interruption. Also, the hardware maintenance is really, really, easy and fast. 

We are discussing ONTAP for AI. We are having a look at it, but we haven't used it yet.

We have been using deduplication on our web volumes and have seen about 25 to 28% data reduction. That's not that much because mail storage is pre-compressed by the clients, and we do not save anything there.

Synchronous NetMirror and FlexCache features will be back again. This is really great. It will help us be more efficient but it will take some time until it really comes down and we can use it.

We hope that SSD's will be cheap enough so that we can consolidate and save reg space in the future.

Stability is really great. It's awesome. Of course, we have hardware failures, but they really work great. The failover mechanisms do what they should do and, we are very satisfied with that.

cDot only scales to 24 notes so scalability should be better, bigger, but we are one of the only customers that are facing this problem.

Their technical support is mostly very fast. Our system account manager takes really great care of that. Sometimes, parts are shipped in the middle of the night, when nobody is on site which could be improved.

Our FAS9000's do, 150,000 IOPS per head which is less than around one dollar per IOP.

I would rate this solution a ten, especially the cDot version because it really helps focus on our real problems, and storage is, not the greatest problem anymore and really works great.

We use it for all our storage requirements.

We use it for mission-critical applications. A lot of our users don't want any downtime, they don't want any kind of failure or bottlenecks. They want low latency, they want fast I/O, they want fast throughput - and it delivers.

It has helped us reduce the overall cost of our storage. We were able to consolidate a lot of the storage that we had in the past into a much smaller footprint, using less rack space and power. It has been great for that.

We have saved space using ONTAP, in some cases it's 30 to 40 percent.

The most valuable features are the data deduplication, the inline compression/compaction, and the encryption as well, the security aspect of it.

Overall, for us, it's the stability, it has a solid infrastructure. It's easy to use, easy to rack and configure and start utilizing really quickly. It's been very stable, it works great, and it does everything we would want it to do.

I could see the GUI being a little bit more refined, the presentation layer being a little stronger, a little less sluggish.

We're happy with the stability and performance. They are very powerful machines.

The scalability is very good. It's much more than what we can imagine using.

Tech support is very good. They're great at following up, as well, with emails or calling you. It has been very good so far, very quick responses. It's easy to escalate and whenever we have had to order replacement parts, it's been very quick. No complaints at all.

We used a reseller for the deployment, OnX. Our experience with them was very good. They were very helpful. They really helped with the purchasing, refining our requirements to get them where we needed them to be. They have been very good.

We have considered other options but they either don't have the same kind of architecture that we're looking for or the performance isn't quite the same. We'd have to look at them a little more in some cases, part of our job is to see what the other vendors are up to. But, for now, we're quite happy with NetApp.

Go see a NetApp presentation or get a referral to a reseller for consultation. That would probably be the best way, because they can speak to the whole line of products. We're only familiar with some of their product line but they would be able to do a good job of showing all the products that NetApp has to offer.

In terms of NVMe over Fabrics, that's something we're going to see a lot of in the future. It's going to change storage. From now on, it's not going to be the same. When it comes to speed, compared to other Fiber Channel gear, there's nothing that compares, it's pretty amazingly fast. When it comes to NVMe over Fabrics with existing Fibre Channel infrastructure, the sky is the limit. It's pretty robust, it is a pretty amazing product, and the performance, especially with things like AI applications, will be pretty amazing.

We, as an organization, do not use ONTAP at the moment for machine-learning, AI, real-time analytics or those kinds of groundbreaking applications for storage, but it has a lot of potential. I'd like to use it for those kinds of scenarios, I'd like to see that happen.

We're definitely going forward, we're going to be growing with NetApp and with their products. They've improved a lot over the last couple releases, and I hope to continue to see that. There are a lot more features, advances in things like deduping and thin-provisioning. They're always improving their product.

I would rate ONTAP a nine out of ten at least. It's a very solid product, great architecture, great service and support, and very responsive.

We use NetApp ONTAP for everything. Because it is hybrid, we use it in a private cloud environment and in our shared environment with a very broad range of IOPS requirements, which means we use it as the basis for our VMware environments and as a storage for databases. In the backup area, we use it with HDDs—with the cheaper ones—and for backup target as well. So, we use it basically for everything. 

Unifyed the management, the automation, the monitoring and accounting in the storage landscape. Less administrators in the operation and internal development are able to take care of most issues.

The most valuable feature is the very high IOPS rating which you can achieve with it and the customization capabilities of the storage are very feature rich. 

I cannot think of any technical improvements or features we're missing right now. The encryption on transport was a feature we wanted, which is supported by ONTAP, starting with ONTAP 9.8. Being conservativ and carefull, until now we use mainly 9.7. Until version 9.7 only encryption on rest, meaning the storage volumes itself could be encrypted. Starting to upgrade to 9.8  we will be able to encrypt the traffic as well between the storage and the client OS. 

I have been working with NetApp ONTAP for a decade. 

I would say it's really stable. We have almost no downtime because of storage outage. Sometimes the network interface fails, but I have almost nothing negative to mention about the storage itself, with the controller. 

This solution is scalable. We are satisfied with this because, recently, NetApp introduced smaller devices: for example, the C190. One of the complaints we had earlier, within the company, was that small pieces were not available. There weren't really any entry options for private cloud environments, which are isolated from each other and don't require very big machines, but less storage amount (TBs). In the past year or two, there have been small machines as well. This means that in the lower side, the entry side, we have a lot of new possibilities within NetApp. And on the other side, when we have already implemented something, we can just add to our cluster to expand the capacity, which we are satisfied with. 

Our relationship with NetApp has been alive for more than a decade, and it's a very good relationship. We have great support and I can't complain about it at all. We also regularly take advantage of the NetApp learning offerings, workshops and trainings.

Positive

The initial setup is easy for us because we have already been doing it for many years. We have a lot of automated stuff around it—using Ansible, for example—and we use templates and skilled professionals when we implement something. These make this solution easy for us to implement. 

Also, the upgrades are very well planned and straightforward. 

We mostly purchase professional services with the products. They are well trained and professional. It minimizes the risk and the time we would need to invest when implementing new storages ourself.

We don't use the latest update. We are always at least one release back because we are very conservative and don't want to be the testers for new updates, but this means that we aren't using the latest features. Version 9.9 or 9.10 has already been introduced, but we are starting to use 9.8. 

To those considering working with ONTAP, I would advise starting with at least Version 9.8 (not an old operating system) because there are some really good features. For example, support for transport encryption: encrypting the traffic between the storage and the clients. Support for this starts with the 9.8 operating system and this feature is very important to have, not only to encrypt the storage itself—the so-called encryption at rest—but also to encrypt the traffic. 

I rate NetApp ONTAP a nine out of ten. 

My primary use case for ONTAP is for VMware. We also use it for exchange and file storage.

ONTAP's improving my organization by allowing us to automate. The ability to automate day to day tasks, when using NetApp storage, frees up more time for forecasting, troubleshooting, and more planning.

The primary features that are most important to me, currently for ONTAP, are stability, first and foremost, and the ability to automate. ONTAP offers me PowerShell cmdlets and I can use Ansible via API to automate our day to day tasks. Previously, it was all the other software like, SnapManager, and Snapshotting, which a lot of other vendors didn't have.

I would like to see them have a continued focus on stability because there's so much software involved that it'd be really nice to just continue to have developers focus on that. It's the most important thing in the end, and other than that, I think they're working on a lot of the stuff that I personally am looking for, as well as more Ansible modules, and PowerShell modules.

Some of their products have been really good for us, on certain versions. We've run into a bunch of verts, though. That's NetApp's word for their bugs. Stability has been the main complaint that I've had with the product. Because it's so feature-rich and has so much software related to it, it does come with a decent amount of bugs so we do a lot of upgrades to patch bugs.

Scalability, for us, has been pretty good with ONTAP, since they went from 7-mode to ONTAP. Now that we can cluster environments, and have multiple nodes in the cluster, we've been able to scale to the point that our organization requires, as far as the capacity and performance.

We don't go directly to NetApp, but when we do interface with NetApp directly, we've had a pretty good support experience. There have been times where it's been difficult, depending on who's on staff at that time, and how long it takes to escalate. Recently, we've worked with our account reps, to nail down how to escalate immediately, and since we did that, we've had a lot better experience.

We knew we needed a new solution because I've always worked with NetApp, although we had another solution with a different company, and it came down to feature set. The solution we had didn't have SnapMirror, Snap plug-ins, and integration with VMware at the time, and  SRM. At that point, it was the feature set that made us switch over to ONTAP. At my current company, it's more of deciding to stay with the technology, and that's because of the existing feature set and ability to automate with it.

The initial setup was pretty straightforward. That's where the reseller provides a lot of value. They have access to NetApp tools. NetApp would also have access to that, but we tell them the requirements, and what we're looking for, and what we're using it for. They come up with config, we look over it, maybe make some changes, go back and forth, and then, come up with the final config. We've had a good experience with that.

We used Datalink, and it's been okay. Mixed reviews with that. Delay in escalation is the only complaint there. Otherwise, they do provide additional stuff that NetApp wouldn't provide out of the box such as architecture and design help. In that aspect, it's been really great, but for support, it's kind of been easier just to go direct.

We've seen return on investment for ONTAP specifically on the performance recently. Where we had our file storage solution sitting on a hybrid storage solution and we were having continuous performance issues, as our workloads went up we were able to put in an 8300 all-flash array. Since we've put that in, we've been under one-millisecond latency, and that's allowed us to not have delays in some of our EDI transactions. Our end customer integrates and interfaces with that technology. Fewer outages equal more business, more profit, more revenue, and immediate ROI. We've been really happy with the new All Flash hardware solutions.

I would rate ONTAP as an eight. From 7-mode, they've come a long way, and I really like the features that they include. I'll give it an eight and not a ten because we run into a lot of bugs which have resulted in some issues, like outages, so I have to dock it there. As far as feature set and automation go it's a great product.

We deployed it for storage consolidation, core banking solutions and to host core banking applications. We have also deployed it for disaster recovery replication solutions. We have a combination of on-premises and ONTAP Cloud for data protection, replication, and instances.

We also use this solution for databases on flash and DFF deployed for core database systems to manage call database systems.

It is a unified solution, and you have all the licenses for all the protocols available on the ONTAP. It also has easy management, so if somebody's running ONTAP 8, they can still manage ONTAP 9. It's the same commands, just a few syntax changes. It is very easy to manage in terms of system and GUI management. You can set up the system in under 15 minutes, and it will be up and running. Also, regarding system administration, it is fascinating that we can manage the smaller systems the same way we manage the bigger systems. There is no difference in terms of system administration and creating logs. The simplicity of the OS is a key selling point, and mixed customers appreciate it.

It's a perfect system, we have been using it for many years, and many changes have been made, but the rate of technology could be improved. It takes about 60% of the raw capacity to get a user to capacity. It is a lot, and competing solutions don't take up to that in terms of the rate.

I don't think anything needs to be added in the next release. The ONTAP 9 is perfect, and none of our systems have upgraded to the new updates. The updates usually address significant failures. We don't have any technical issues with NetApp ONTAP's system, and with no updates, it is still perfect. However, it needs to be monitored due to security threats, so most updates ensure that security is well managed and handled.

We have been using this solution for 11 years and are working with the latest updates. It is a hybrid environment and deployed both on cloud and on-premises.

It is stable and reliable.

It is one of the most scalable storage solutions.

The technical support is fantastic. I rate the technical support a ten out of ten.

We've worked with Dell and HP products. The scalability in NetApp ONTAP is the best. The technology is almost the same across solutions, and you can create volumes, logs and maps. In addition, the NetApp ONTAP is unified, and you can do all protocols on a single controller. For other solutions like HP, you have to buy system licenses. For NetApp ONTAP, if a customer starts with a very small system and grows, they can buy bigger ones and integrate them with smaller ones with no issue because they are running the same operating system.

The setup is straightforward, and our company provides all the implementation services. If all information is available and there is a power supply, the system is set up in less than 30 minutes. I rate the setup a ten out of ten.

Maintenance is the function of the customer and the kind of application that is deployed on the product. Usually, the system comes with a minimum of three-year support by the OEM, and NetApp ONTAP takes charge of doing that for patch replacements, patch upgrades and access to software updates. In addition, they have the next business day and four-hour support. However, four-hour support is unavailable in our region in West Africa due to resources, so we sell next business day support.

Weekends are challenging to provide support, but partners intervene during the weekend before NetApp ONTAP comes up on the next business day. So, we have various support, but West Africa has limited choices due to the cost and contract business. However, most of our customers enjoy it and don't have issues.

Everybody can work with NetApp ONTAP. I have customers with very low budgets running NetApp ONTAP, which is where the NetApp ONTAP Cloud comes in. It doesn't have to be hardware. NetApp ONTAP is software that is now a commodity like VMware so that you can buy it on Amazon, Azure, and as a commodity. If you're a big company, you have access to bigger platforms, and if you're a small company, there are smaller platforms.

The price is relative. Once the value is appreciated, price is a much simpler issue. In terms of licensing, I feel NetApp ONTAP is a bit pricey compared to other solutions, but it has value, and the total cost of ownership of the NetApp ONTAP system is cheaper than the others. The initial cost might be a bit high, but over a period of time, it's cheaper. I rate the price a six out of ten, with one being expensive and ten being cheap.

I rate this solution a ten out of ten. Regarding advice, if you are looking for a unified environment where you can use all your protocols anytime, you want NetApp ONTAP to be the answer. If you want scalable storage with good OEM support where you can deploy on a hybrid environment across multiple clouds and on-premises, NetApp ONTAP is also the answer.

The primary use case is for storing flat files. The secondary use case is as a conduit for long-term archiving.

The product is reliable. We always want to have access to the files, and the system has to be up 99.9 percent of the time.

It most valuable feature is its stability. A product has to be stable.

It should have the ability to be very agile and release more cloud-centric products as compared to some of its competitors. We would like it to have the ability to run or manage a solution in the cloud. This would allow us to migrate our data on-premise to off-premise in cloud solutions.

Stability has been good so far. We haven't had any major issues, which is what we want.

Our environment is large. We are managing over 10 petabytes of data, in terms of storage.

The support has been very good. Anytime that we have had an issue, they have been able to have a resource available to help walk us through problems.

The integration and configuration were fine.

We also evaluated Dell EMC VNX, as a storage solution. We did not chose them because of cost.

We chose NetApp ONTAP because the price was most attractive and the support team was very good.

Make sure you can to do a PoC onsite (or offsite) to ensure the product works for you.

We are using the on-premise version, though we are looking for off-premise solutions from NetApp.

We use it to store email files, mainly JPEGs.

With ONTAP, we have peace of mind with double-parity protector RAID systems. Therefore, we can sleep well at the night, not thinking about crashing a RAID, because it's secure. We are confident with the technology. 

We use it for company websites using NetApp back-end. These are mission-critical applications.

• The capability to create no overhead Snapshots.
• The capability to restore from Snapshots: file and add volume. 
• FlexClone is a great feature. 
  
• All the features are great with ONTAP.

I would like to see more integration of the features with the CIFS and SMB Protocols. We also want integration with iSCSI. Right now, there are a lot of gap between some bleeding edge technology and the assembly protocols. Therefore, I want to see those areas improved in the future releases.

The data is always available. I haven't had a disaster using NetApp products, at least the NetApp FAS systems. It's very stable and highly protected.

You can add storage capacity on the fly with Clustered ONTAP. You can add nodes and increase the entire horsepower of ONTAP.

Technical support is hit or miss sometimes. Level 1 support is not very good. Level 2 and Level 3 (the escalation support) are very good. They are knowledgeable people, but sometimes you get some hiccup in the Level 1 support. After you pass Level 1, it is smooth sailing. There is a lot of room for improvement.

The initial setup was straightforward.

We used an in-house team for the installation, and it went well.

In the past, we have used a reseller. Our experience with them was also good.

It helps us save money using compression and deduplication. No overhead snapshots and FlexClone (with no additional space) help us save space. We have been able to save about 50 percent of our space using ONTAP.

We did not consider anyone else besides NetApp.

If you are looking for something simple to manage, but an advanced storage array, NetApp is the way to go.