Netgate pfSense Reviews

After successfully using pfSense at home to manage IoT devices and separate their traffic from my computers and gaming consoles, I'm now evaluating its suitability for our hospital system. As the IT manager, I'm impressed and considering replacing our current firewalls with Netgate pfSense appliances.

I implemented pfSense at home to proactively prevent security issues on my home devices.

Netgate pfSense is flexible allowing us to add plugins.

It has improved my home network's security, making it significantly harder for attackers to access my data.

Netgate pfSense works well to prevent data loss and helps optimize performance.

As a first-time NetGate pfSense user, I've been impressed by several features: easy integration for blocking traffic by country, straightforward creation and management of firewall rules, and the ability to extend functionality through plugins.

I'd love a centralized management system for multiple pfSense appliances. This is where Netgate could improve. Redesigning my network for seven pfSense units sounds like a daunting task, especially with the need for individual configuration. A single pane of glass for managing everything at once would be a game-changer, streamlining the process significantly.

I have been using Netgate pfSense for five years.

I would rate the stability of Netgate pfSense ten out of ten.

Based on what I have heard from other users and what I have read, Netgate pfSense can scale.

The deployment was easy, but I took a cautious, phased approach to avoid disrupting household internet access. Once complete, the upgrade from my previous Netgate appliance allowed me to take advantage of SFP+ ports, so I put ten gigabytes into it and continued fine-tuning the system.

The initial deployment for basic functionality was completed within a few hours, but achieving full functionality took approximately two weeks. 

Netgate pfSense stands out as a cost-effective option that delivers excellent value. While I haven't personally used their support at home, a vendor I spoke with praises it highly. Their reputation suggests phenomenal hospital-grade support might be worthwhile for a critical environment like ours.

Netgate's maintenance contracts are significantly more affordable compared to other vendors, demonstrating their competitive pricing and commitment to customer value.

I would rate Netgate pfSense ten out of ten.

Netgate pfSense is low maintenance.

Before committing to any network or security hardware, including Netgate pfSense, I recommend a Proof of Concept to ensure it meets your specific needs. Don't rely solely on others' suggestions. Thankfully, pfSense offers downloadable virtual images, allowing you to experiment with its features before purchasing physical equipment.

We are solution providers and this is one of the products that we deploy for our customers. We replaced old Cisco ASA with pfSense and it proves as a good choice.

PfSense gives tools to protect the network. If you configured things properly then you'll be protected to the distant level. PFsense gives a solid set of functionalities that work perfectly. VPN services are stable and easy to deploy.

The classic features such as content inspection, content protection, and the application-level firewall, and VPN Are most common. This is a feature-rich product and the documentation is good.

Ease of use is a problem for a user who is unfamiliar with this product because, in the interface, everything has to be set manually. It would be more user-friendly if things were set automatically. 

The drop in performance can be drastic when you use more advanced techniques. There is some trade-off between having a certain level of security and maintaining acceptable performance.

We have more than ten years of experience with pfSense.

The stability of pfSense is standard. It is rated as one of the good solutions in this area.

This product is scalable to some point, although we have never used it for large companies. We use it for small to medium-sized organizations. For big companies, we more often implement Palo Alto.

In our company, we have a data center and some of our clients are hooked to it. This is something that we have on-premises for our customers.

We have plans to increase our usage with pfSense because we have had good feedback from our customers. In fact, with the good experience we have had, our sales have been slightly increasing. Our sales are shifting from Sophos to pfSense.

The technical support is organized well. We do most of the technical support for our customers in-house but there is a second level of outside support available. It is okay. 

Positive

We currently resell products from both pfSense, Sophos and Cisco. In some areas, pfSense is better than Sophos. I have been a bit disappointed with Sophos because I know their history, and I don't think that they have advanced as well as they should have in that time. Also, they have two different products, XG and UTM. This is another reason that I prefer pfSense, at least a little bit, over Sophos.

The initial setup is complex. If you have a straightforward setup then you will have straightforward, basic protection and nothing else.

It takes a few months to adjust where you start by setting it up, and then you have to monitor it and see what's happening. It's ongoing work because, after this, you have to keep monitoring and adjusting to the situation. This is part of the service that we perform for our customers.

We are the integrators for our customers and deploy with our in-house team. We have people in the company who are specialized in this area.

The return on investment depends on the predicted cost of failures of the system, or intrusion of the system, which is hard to give a straight answer on. In part, this is because different companies put a different value on their data.

For example, with medicine, if somebody were to steal the data related to the latest CORONA vaccine then the cost would be tremendous. On the other hand, if there is a company that is making chairs, stealing the design of the chair probably wouldn't be as high when compared to an application in medicine. So, there is not a straight answer for that.

Return on investment, in any case, I think for every company, this is a must. Put in a straightforward way, they can count just the possibilities of having an attack on their system with a cryptovirus. If they can save their data from attackers then it would save them at least two days of not working plus the cost of recovery, which would be much more than the cost of the system and maintenance.

The price of the licensing depends on the size of the deployment. pfSense is open-source, but the support is something that the customer pays for. We charge them for the first line of support and if they want, they can purchase the second line of support. Typically, they take the first-line option.

The term of licensing also depends on the contract. The firewall doesn't always have a contract but rather, there is a contract in place for the network, which includes UTM.

In addition to the licensing fees, there are costs for hardware, installation, and maintenance. We use HPE servers, and the cost depends on how large the installation is. The price of setup is approximately €500 to €800, which also includes the initial monitoring.

The maintenance cost isn't really included in the network fees.

For smaller companies, we charge them a few hours a month for monitoring. It takes longer if the client is bigger.

Palo Alto, Fortinet, Sophos, Cisco

It is important to remember that you can't just leave the device to do everything. You still have to know what you're doing.

I recommend the product. It's well-balanced and one with a long history, so it doesn't have child's diseases. There is a lot of online support available online, which they can consult themselves. But, in the case that they need support, they can hire a professional support line and that is highly recommended.

I say this because usually, people look at the UTM as something that should be put in the system, set up, and left alone. But, this is not the case with this type of solution. Therefore, I strongly suggest making an outside agreement with a specialized company that will take care of their security from that point on.

The biggest lesson that I have learned from using this kind of product is that you can't assume that the internet is a big place and nobody will find you. There is always a good possibility that robots will search your system for holes, and they are probably doing so this instant. This means that users should be aware and have decent protection.

In summary, this is a good product but there is always room for improvement.

I would rate this solution a nine out of ten.

We use this at all of our locations as our edge device, IPSec site-to-site VPN functionality between our offices and our AWS EC2. No matter what is thrown at this, the system handles it like a champ. We have both dedicated hardware and virtualized versions running in our infrastructure. So far we haven't found a reason why we need to spend thousands for an appliance like Cisco ASA when this handles all of our needs.

We're a small business growing rapidly. We recently overhauled the IT infrastructure, and after looking at a number of other competitors, pfSense has been a lifesaver, allowing us to scale up and provide compliance without the need to purchase additional licenses to offer services to our employees.

There are so many packages you can install which extends pfSense's capabilities including consuming from lists such as FireHOL, Pi-Hole, etc. Here are a few packages we use:

• IPSec: pfSense allows for both v1 and v2 IPSec configurations to secure your connections.
• IPS: You can use Snort or Suricata along with Snort packages, even subscribe to commercial packages if you wish. This alone starts making pfSense on par with Cisco.
• Proxy/content filtering: You can install Squid and SquidGuard to act as a proxy and content filter. Yes, it does filter HTTPS, and there's a number of ways you can do it out of the box.

pfSense also reformatted their logs so that they're compliant and standardized. We have our logs shipped to our SIEM and Logstash servers.

While I agree spam filtering is not included or an option with the system, I don't necessarily hold that against the product as there are a number of other services that do it far better than a firewall could. If you use Office 365, Microsoft's implementations are likely to be far superior to what you'll get from a firewall. However, with that said, the one item I wish it included, even if it was a subscription-based service, is the inclusion of an AV and/or threat intelligence. This would elevate the solution well above other alternatives. 

We have not encountered any stability issues and have upgraded to each version over the years. They've really made a rock solid solution.

Extremely high. We tested it on VMs running different configurations from extremely lightweight to overkill. It will run on anything and maintain it's high performance. Obviously the more you give it, the more amazing the solution becomes. 

I had one question, and they got back to me extremely quick. Not only are they knowledgeable about their product, but they're kind and courteous.

Old and outdated infrastructure procured before I joined the company.

Not only was it straightforward, but if you know nothing about firewalls, you can install this. Especially since they recently made their entire guidebook free to use. Not to mention the countless blogs and how to's. Low to intermediate level IT pros should be able to handle this baby.

In-house.

From day one you get a 100% ROI. If all you have is an older server you recently decommissioned, with multiple NICs, I strongly recommend installing this software on it and giving it a shot. Doing that alone will beat out any competitor hands down.

For the cost and what's included, you can't beat it, no way no how. If you're worried about enterprise solutions, the only thing you need to do then is to purchase a support contract, and you have an enterprise solution. You can even purchase hardware from the vendor if you choose.

Cisco, WatchGuard, Sophos, Fortinet, Untangle, Juniper.

I strongly recommend giving pfSense a hard look. I've been in IT for 20+ years, and I've run the gambit on other firewalls. pfSense definitely can hold it's own against any of them. 

I prefer this product because it is open source. Another thing is that it is Unix-based, so it is not affected by viruses or attacks. Support is also available.

With the right hardware, its VPN capabilities and performance are amazing.

From my usage, controlling the bandwidth for each user is valuable. Also, the availability of working as a backup or aggregating downloads is useful. All these capabilities are key.

Its interface is simple and easy.

Maybe they can add two-factor authentication.

I have been working with this solution for almost four to five years.

It is very stable. I would rate it a ten out of ten for stability.

It is scalable. I would rate it a nine out of ten for scalability.

We have 60 to 65 users.

I have not taken any technical support from Netgate. I was able to get all the information from the web or Netgate forums. I did not use their technical support because it is an open-source and free edition.

Neutral

I used OPNsense.Using the module for controlling the bandwidth for the users in OPNsense required payment. There was also a subscription, and I dislike subscribing to any service.

It was not complex. It was straightforward. They had a wizard with ten steps. I just had to fill in the information.

It took me about 45 minutes to be completely up and running with my configuration.

There were no third parties involved. It was implemented on-site.

I am using the free version. 

I would recommend pfSense to others. It is free. Overall, I would rate it a nine out of ten. 

I use the solution in my home network as the main firewall before all data heads out to the internet. I use it for DNS resolution as well.

I noticed the benefits of pfSense immediately after deployment. I was able to take complete control of my security to my house, and it gave me all the things that I needed in order to secure my home network.

The GUI and the user interface have been very clean, understandable, and feature-rich across the board.

The flexibility of pfSense is great. 

It is very easy to add features. 

There are features that help to prevent data loss. The rules engine of pfSense, a traditional firewall rule structure, has always been the same.

There's definitely a single pane of glass. There's definitely a lot there in front of you. 

pfSense provides visibility that enables users to make data-driven decisions. I'd rate the capabilities seven out of ten. 

Sometimes it's a bit of a challenge to know how to do something when you want to do something, for instance, setting up a point to point VPN.

Configuration is sometimes a challenge just due to a lack of knowledge on my side. I find that if I don't set up the rules correctly, and this goes to lack of knowledge of being an expert in the firewall space, it's a bit of a challenge sometimes in setting that up.

I would ask them to update it to a more modern interface, as it does look a little tired compared to GUIs today. However, the features are there. A redesign would be greatly appreciated, just from a human engineering aspect.

It might be easier if they separated things out a little bit more instead of putting all the aspects of what pfSense can do for you in a single menu. For instance, they have services, and they have all the services that you could have on your system. It's a lot.

Sometimes I find it difficult to find the data visibility that I would need in the interface to then go make a data-driven decision.

pfSense helps optimize performance. From a performance standpoint, setting up firewall rules does a great job of laying out exactly what those rules are. The layout of the firewall rules makes it easy to create a secure environment on my home network, albeit not very big. However, all the features are within the firewall, and I can create individual rules and organize the rules.

I've used the solution for six years. 

I have never experienced downtime from my pfSense device. I'd rate stability ten out of ten.

The scalability is very good. I'd rate it a ten out of ten.

I contacted technical support when there was a major upgrade a few years back, and I needed some assistance.

The quality was perfect. They were fast and very helpful. Even though I wasn't a paying customer for support, they still gave me great guidance and helped me focus on the issues at hand.

Positive

I've always had my service provider, Verizon, with their main router, and that router usually has a firewall built into it. I've never used anybody else besides pfSense outside of that.

The initial setup is straightforward. I've done it for my son at college in a matter of two hours, from unboxing to operation. It's easy to deploy a box. I can deploy it by myself.

It does not require any maintenance.

The ROI and the TCO are significant. You get a lot of features under one product. However, I don't use it as a router. I only use it for firewall and VPN capabilities and DNS.

The pricing and licensing are spot on. It's well below the industry average.

I did not look into other options. I knew of pfSense as being a leader in the industry, and that it is utilized by major corporations in large environments. To that end, I assumed it wouldn't hurt for me to have familiarity with the product and use it at home.

I'm an end-user.

I use the Plus version of pfSense. However, I do not pay for support.

I would rate the solution eight out of ten.

The solution is primarily used for anything to do with security. SMEs are using it to protect their businesses.

The companies we work with are fairly generic. What we see most is companies using the solution since it's affordable.

The price point is the most valuable aspect of the solution. Customers really value that.

Customers value the following features:  

• It's highly configurable
• It's flexible. 
• The features are easy to use.

The interface is somewhat challenging if you compare it to other commercial products. If you compare it to something like Sophos, where someone with decent firewall knowledge can get it up and running in a very short time, you need to be a fairly skilled security worker for this product.

Configuring the interface can be a bit hard.

We've found working with SAP networks challenging. The model that they have in terms of partner networks works very well in the US. However, it's very challenging in our part of the world. What works very well here (Kenya) is a distributor-reseller model, where you have the vendor appoint a distributor. Then the reseller can quickly serve the client. The partner support could be better here.

We've been selling the product for two or three years. 

The solution is quite stable. I'd rate stability nine out of ten. I rarely have a failure.

We largely work with SMBs. 

Support is excellent. 

Positive

We have used other products as well in the past. For example, I do have knowledge of Sophos. We are a reseller.  We've had it longer than pfSense. Sophos is a bit easier to set up. pfSense pricing is very good, however. It does need a more friendly UI.

The initial setup is a bit complex. There are other products that are easier to set up. The installation is not a problem, however, the complexity comes in with the configuration. The installation itself, which is basic, won't take long. The configuration process is longer since it can be from challenging to quite complex. 

There is some maintenance required. There are updates every quarter. Previous to the last update, you couldn't do an update without breaking. It's easier now, however, there is still maintenance. 

The solution is cost-effective, however, that does come at a cost to the client. They do have to buy the product in the US and ship it to Kenya. The total cost of ownership, including acquisition and support, can be quite competitive. 

We are resellers. 

I'd recommend the solution to other users.

I'd rate the product seven out of ten. There are a few challenges. However, it is stable and offers good support. 

We use it for its firewall features and VPN.

I provide it to my customers, and I also use it in my office. It is a very good solution for enterprises that need a VPN for their employees. It is the best way to provide a remote work facility to employees at a very low cost. Other solutions that I have had in the past were very expensive. Enterprises don't always have that kind of money to invest.

Its firewall ability is very good. It is very good and smooth at stopping attacks. It is better than others because we have to perform quite a bit of programming.

It is a very good and affordable solution for enterprises.

Other solutions provide more scope for growth. For instance, we can have only 10 to 20 employees on VPN, but other solutions can support more users. We also have more capabilities to increase the performance of the solution.

I have been using this solution for four years. I am using it now, and I have also used it in the past.

It is very stable. Both pfSense and Netgate appliances are very stable. I have had some of these solutions working non-stop for about a year and a half.

It is very scalable. It is being used in an enterprise with 70 employees and about 30 terabytes of communication per month. I also have other small enterprises with 10 to 20 employees. In my office, I have four users. 

I usually use community forums for any tech support. I get very good information there.

I have also worked with Netgate appliances in the past. Both Netgate and pfSense are very stable.

It is not very easy, but it is straightforward. We have an agreement with the clients to have the equipment and install the appliance in three or four days.

It is very suitable in terms of the price. If a client cannot acquire a Netgate appliance, I provide a custom-made appliance, and I install the Community edition of pfSense. It is a very good and affordable solution for enterprises. Some of the clients pay monthly but usually, it is annually.

The maintenance cost varies depending on the kind of solution we have implemented. It could be €100 per month or around €800 per year.

I would absolutely recommend this solution. I would rate it a nine out of 10.

We primarily use the solution for security purposes. We use it for a firewall.

The solution is quite stable. The performance is very good.

We've found the solution to be very easy to use. It's user-friendly.

The scalability potential of the product is quite good. 

We like the fact that the product is open-source. It's free to use. There are no costs associated with it.

The solution is very easy to install.

The solution is quite fast.

It does a good job of monitoring our systems.

The solution could always work at being more secure. It's a good idea to continue to work on security features and capabilities in order to ensure they can keep clients safe.

I've been using the solution for a while. It's been about six years or so.

The stability of the solution is very good. There are no bugs or glitches. it doesn't crash or freeze. Its performance is reliable. It's been very good over the years.

The solution scales quite well. If a company needs to expand it, it can do so with relative ease.

We have a few hundred users at this time.

We do have plans to continue to use the product.

We have used technical support in the past. They have always been very helpful and responsive. They are knowledgeable. We have no complaints. We're quite satisfied with their level of service. 

The installation of the solution is not overly complex or difficult. It's easy. It's straightforward. e didn't have any issues with eh implementation process. A company should find the setup very simple. 

The deployment was very fast. It only took a few minutes.

The solution is an open-source product. It's free to use. It's extremely affordable.

I'd rate the solution at a ten out of ten. It's been very good in terms of its overall capabilities.

I would recommend this solution to other companies and users. It's very fast and very easy to use.