Netskope Reviews

Our primary use case for the solution is data and DLP production. We deploy the solution on cloud via AWS. It is direction-based on the reduction capability, good direction capability, control prevention, data prevention based on the user activities, like upload and download. These things are based on particular user activity. We can control the data through results.

The UB and the Reverse Proxy are valuable.

The Reverse Proxy could be improved as it currently has limitations. I rate the pricing as five out of ten, with one being inexpensive and ten being very expensive. Additionally, the configuration and user behaviour analytics can be improved. For example, it's either completely blocked or unlocked, so there should be conditional consideration, which can be done on their proxy.

We have been using the solution for a year and a half.

The stability is almost 100%. I rate it a nine out of ten.

I rate the scalability an eight out of ten. Approximately 5,000 users are utilizing the solution. 

We have had a good experience with customer service and support. However, I rate them a seven out of ten because they take a long time to escalate tickets. It takes one week to escalate regular incidents while they respond to incidents for follow-ups. It should take a maximum of one to two days, and within 48 hours, everything should be addressed. So even though it is a low-priority issue, they should assist within 48 hours.

Neutral

The initial setup was a bit complex at first, but it got easier. I rate it a ten out of ten. The deployment is a continuous process because people joined and left the organization. So to get the solution to at least 60%, or 70%, it took about two months. Approximately two people are required for deployment.

The solution is affordable, and a licensing fee is charged yearly. Access to customer service and support is included in the licensing charges. I rate the licensing fees an eight out of ten.

I rate the solution an eight out of ten. The solution is good, but the configuration and user analytics can be improved. I recommend the solution to new users because it is a good tool, and the detection capability is very nice and lightweight. Additionally, I recommend they use the solution if it aligns with the requirements.

I use Netskope in my company for data protection and governance.

The most valuable features of the solution are that the support is very good and the dashboards are easy and intuitive to use.

With Netskope in our company, we want to integrate it with the other applications in our system practically. From an improvement perspective, the aforementioned process should be made easier. The solution's implementations can be made much easier because, currently, it is complex in nature.

I have been using Netskope for three years. I use the solution's latest version.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a nine out of ten.

In our company, we have around 1,00,000 users of the solution.

I rate the technical support a nine out of ten.

Positive

I have worked with other products in the past, but I cannot discuss those products.

The implementation part takes some time due to the complexities involved. In general, our company puts in a lot of effort, especially in coordination, to manage the solution's implementation.

In our company, we did not measure the actual time taken to implement the solution, but the overall time taken to implement the solution was around six months.

The solution is deployed on a public cloud.

I cannot disclose the licensing costs attached to the solution. Netskope is a reasonably priced product, but it is not so expensive because there are other products in the market that are more expensive. I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is low price.

I recommend the product to those who plan to use it.

I rate the overall product a nine out of ten.

Our clients use Netskope because they want to move to a SaaS solution. They're using an increasing number of SaaS applications. An on-premises firewall or URL filter isn't sufficient anymore. Netskope is unique in recognizing different instances of SaaS applications and the activities people can do. They have more control over where their data goes.

The most valuable feature of Netskope is that it is a SaaS-delivered solution. It's somewhere running in the cloud, and there's no limitation in performance like you would have with hardware. You need to change hardware all the time.

However, this platform grows when your company grows, and you have more employees and more traffic. You don't need to think about that anymore. The solution also provides granular control over the SaaS applications that people are using.

It's like moving from URL filtering or a web proxy to a real CASB. Netskope takes it a step further by recognizing if you're logging into your corporate Office 365, a private one, or a competitor's Office 365.

The cloud firewall, which is one of Netskope's latest developments, could be improved further. I would like to see more threat protection in Netskope's Zero Trust Network Access. Functionality-wise, the solution's Zero Trust Network Access is a great replacement for VPNs. However, having more security functions in there would be nice.

I have been working with Netskope for around five years.

I've never encountered an outage with Netskope. Everything was always working because its points of presence were very redundant. If its processes recognize that something in one point of presence might not be running as it should, you get redirected without knowing.

I rate the solution's stability ten out of ten.

Our clients for Netskope are fairly big enterprises and government organizations. Netskope's scalability is perfect, and you don't have to think about it. It doesn't matter if you have 500 employees or 10,000 employees. The solution automatically grows. Their points of presence are overscaled and oversized, so they'll take care of that.

I rate the solution's scalability ten out of ten.

Netskope's technical support is very good, but it's similar to the technical support of most other tools like Palo Alto or Check Point.

Positive

The solution's initial setup is really easy, especially when you roll out the client. Migrating from an explicit proxy to their solution has exactly the same setup. Netskope easily integrates into any solution that you already have.

The solution's deployment time depends on what you want to include. If you need to migrate a very big web proxy configuration, Netskope has excellent professional services that will prepare configurations. So, it's ready to use directly. The slowness is not because of Netskope. It's because you need to have all your employees connected to the network, and this new software needs to be installed.

However, that can all be automated. You can have it running in minutes. Netskope already has a very good basic policy. If you're just doing the inline CASB, you roll out the Netskope Client or setup the explicit proxy and have a basic URL filtering policy that directly works.

If you have a couple of 1,000's employees, then, of course, it will take a while. You do it in bunches. People start up their laptops, install this new software, and it's there. Preparation-wise, it might take a few weeks, but the actual rollout is done as soon as people can run updates on their laptops.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup an nine out of ten.

We have seen a return on investment with Netskope because everything runs in the cloud. You don't need to think of the sizing. The solution's user interface is really simple and easy to manage. You don't need many people, hardware replacements, or shipping things. The tool is very efficient and saves a lot of time.

Netskope is a premium service, and its pricing ranges from medium to expensive. Netskope is in the top range when it comes to pricing. It all depends on the functionalities you require and get the licences for. The combined solution is more cost effective than a combination of other vendors point solutions.

Netskope is a cloud-based solution. All its security functions run in a cloud. You only need to install a client to get the traffic to the cloud, set up an IPsec tunnel, or set up your explicit proxy to get the traffic through the cloud.

You don't need to install anything on-prem except when you use their SD-WAN solution. We're talking about the CASB side. They also have an SD-WAN solution. 

Overall, I rate the solution an eight out of ten.

The main issue with end customers is that they are not aware of their cloud post-management and what cloud applications their users are using. With Netskope CASB, they can get a better understanding of the real scenario and identify the cloud apps that are being utilized. Most partners only know about 2% of all the cloud apps being used.

Netskope CASB also provides Data Loss Prevention (DLP) solutions with two levels, standard and advanced. The solution offers strong DLP policies.

Netskope CASB has authorized over 57,000 cloud apps and classifies them on a rating scale between zero and one hundred based on compliance with regulatory standards. With this feature, organizations can easily determine which cloud apps are compliant and which are not.

Many cloud apps are not in compliance and are at risk of being breached, but with Netskope CASB, they can be classified and better managed. These are the most valuable features according to me.

Netskope could improve the policy integration with more friendly parameters within the DLP (data loss prevention) module of the CASB product. It would make it easier for administrators to use the DLP module, and this improvement would be integrated into Netskope CASB.

It is a stable solution, and I haven't found any stability issues. Within the transfer solutions, it's quite fast, also.

The solution is quite scalable. 

The initial setup is pretty straightforward once you know where the data is located, whether in a physical data center or a cloud provider like Amazon.

There could be room for improvement in the subscription process. The current process is via an application, which requires a scan of the apps being used to determine the necessary licensing. This process could be simplified by basing the licensing on the number of users, similar to Netskope's work gateway solution. This would make it easier for the end user to request a quote without having to go through the discovery process.

I would rate it an eight out of ten, primarily due to the subscription process being confusing for end-users.

It's one of the top-ranking solutions in the market, and it's very responsive. We are using Netskope, and Netskope provides a load of features for SQL, STP, and traffic control.

We have blocked all data-sharing websites like Gmail, Google Drive, and Dropbox. We have also blocked them globally in broadband and Capitec. We are ISO certified, so we use a bunch of tools that we use, so that's why we are using a pro product that is number one in Gartner.

If we need to allow a process that is blocked by Netskope, we have to manually check the logs to see why it is blocked. This can be time-consuming and inefficient.

So, I would like to have a feature in Netskope that allows them to manually check the logs without having to open a separate tool.  

I have been using this solution for last two years. 

It's a stable product. However, when I implemented it two years ago, it had a lot of issues for us because all things were blocked users were facing a lot of issues regarding website-related issues, and some developers were also facing some issues. 

But now it's fine. The user process has improved. Some developers are using PowerShell code to get related, and all processes are unblocked. So, we've developed an ID to allow the related process. Now, it's stable.

There are around 2,000 end users using this solution. It is a scalable solution.

The customer service and support are good. They are available on weekends.

We used Symantec before for DLP solution, device control, and proxy solution. All three things were only in Symantec, but Symantec is not a SaaS-based product. If your users come to the premises or over the VPN, that means it works, otherwise, it doesn't work or there is no control. So that's why we moved to NetScope as it's a service product, and the cost associated with it is also less.

The initial setup is very easy. 

We have deployed it on a private cloud. We have a single URL, and we have created a username and password. We have also created a load of policies like a secure web gateway and global talk. We have blocked global talk like Gmail, WhatsApp, and Yahoo. If you use a requirement, we can allow it only.

The licensing cost is good for the features. It's about $35 per user per year.

Overall, I would rate the solution a nine out of ten.

My primary use case was finding a SaaS tool to bring the entire organization under a single network. I also needed features like web filtering, proxy, and protection.

Accuracy could be improved.

I have been using Netskope for six months.

The initial setup is straightforward and takes around two to three weeks. We worked altogether with operation team for deployment.

It saves 20 percent of our money.

Before, it was a lot cheaper. Now they're at a higher price.

We have connected our local network and AD also. It is moderately difficult.

Overall, I rate the solution an eight out of ten.

Netskope is an efficient, reliable, and easy-to-manage solution. It goes very granular in blocking some of the features in third-party cloud solutions, like share or download.

Netskope could further onboard new SaaS-based platforms into their CASB solutions. Netskope already has its in-build capabilities, but some might be missing.

From the reverse proxy side, Netskope needs to be more reliable for Microsoft Azure customers. They are still dependent on Microsoft access control from SaaS. It would be good if they could remove this dependency because some customers don't have P1 licenses.

We need Microsoft capabilities to access reverse proxies because it depends on that. Users logging in to their SaaS solution and not using the Netskope agent cannot use this reverse proxy feature. The solution's documentation still needs to be improved.

I have been using Netskope for two years.

I rate Netskope a nine out of ten for stability.

Netskope should improve its customer support in terms of technicality and response time.

The solution’s initial setup is quick and easy.

Netskope is not as expensive as Palo Alto. On a scale from one to ten, where one is expensive, and ten is cheap, I rate the solution's pricing a six out of ten.

We usually sell Netskope because it's a unified platform for SWG, DLP capabilities, and CASB. Netskope is a strong leader in CASB and has integrated other parts like SWG and NPA. Netskope is a cloud-based solution.

Netskope is a very granular product, and you can do a lot of things with it. Microsoft doesn't onboard all the third-party SaaS-based providers. It doesn't have any granularity to build policies.

Netskope is more suitable for small to medium businesses.

Overall, I rate Netskope an eight out of ten.

Netskope has a diverse portfolio range, which includes cloud access security brokers, content filtering, behavior analytics, and security management. 

Netskope needs to improve its stability. 

I have been using the solution for two years. 

Netskope is a scalable product. My company's 30 percent of the workforce is using the product. 

The tool's technical support is good. They have premium support options and will reach back very quickly. 

Positive

My company used Netskope because it is user-friendly and has seamless deployment. It has its own cloud and is not reliant on other private cloud providers like AWS. 

A new user will encounter moderate difficulty while deploying the solution. Deployment is easy for a person with a networking background. 

The tool's pricing is not too cheap or expensive. However, it can be costly for a small business. 

I rate Netskope an eight out of ten.