Netskope Reviews

The most valuable feature for us is the 360-degree visibility it provides. Now I have the ability to see what’s coming and going in the organization from a cloud application perspective. I had no visibility into that whatsoever and with this now I can see what’s coming, what’s going. The ability to see our apps compare multiple apps that are the same time, for example, like Box and Dropbox, I can actually compare them to see which is a better fit. I can see uptimes and I can assess risk to them based on things that are important to us and not just the industry.

It’s very adjustable to the things that I want, which might be different than the things that you want and different than things that other companies want. For us being a company that deals with patient data, you can imagine that it's really important to us that we have a company that’s got, for example, a SOX certification. If you are a company that doesn’t view all that kind of sensitive data, you don’t really care. In just seconds I can go on to Netskope and see exactly what the situation is.

It gives us visibility. When we saw how many applications that we had, there was a huge gap between what we thought we had and what we were actually using.

I'd like to have slider bars that allow you to adjust the tool to your risk appetite. For example, we're able to adjust the bar to select the five "must have" vendors so that they're accessible based on the stock report as "must haves". I'd like this functionality to allow us to adjust the products based on our standard contract language. For example, we use Salesforce and we use Box.com, and it would be great if I can go on there and say, Salesforce or Box we have a negotiated uptime of 99.5%. That way when their tool sees that Box is not available for whatever reason and it’s not on us, it can send us a flag saying, “Over this last quarter we’ve recorded Box not being available two percent of the time, which has dropped their availability below the 99.5% threshold that you’ve configured, and therefore you might want to reach out to that.” That would be fantastic.

One of the things that we are starting to do more and more of is have direct connection to our vendors through our data centers. I’m not exactly sure how they integrate when that happens. This is just an open question, there is no answer, there is no right or wrong here. It’s something that I’m interested in knowing.

I would say the other piece that I would like is reporting. In the past, I’ve been able to compare multiple vendors, so I could compare Dropbox to Box to Office365 storage. I haven’t been able to export that data out of the tool in the same way that I view it in the portal. The business units that are coming and saying “Hey, we are looking at a whatever tool and these are the three products that we are looking at, can you give me a report of them?” It’s this process of sort of explosion. We didn’t expect to find the tool useful in this particular area, but we’re seeing this a lot. When I show them what I can do on the screen, they love it, but when I go to print it looks different. That’s something I’d really to see change.

I've been using it for two years now.

It's been 100% stable. We’ve never had a glitch with it.

I don’t have a good answer for you beyond what we have set up. We have a major office in the San Francisco Bay Area. We have an office in Geneva and we have some other data centers scattered throughout the world, some smaller offices. We are able to cover them with really no issues whatsoever. I have zero concerns that this product is not going to meet our needs as we continue to grow.

They've been both knowledgeable and proactive, and that's why we bought Netskope. I really like the fact that I can pick up the phone and call Netskope and get someone on the line that’s going to have an interest in my issue.

We were not using anything before. We recognized that the whole cloud space and cloud applications was a major hole which we assumed was a massive vulnerability for us, and sure enough it was. I mean there was hundreds of applications we didn’t even know the company was using. We identified this as a big blind spot and we were able remediate it.

We did everything in-house and it was really smooth and simple. We didn’t do blocking right away. We turned it on just to gather intelligence about the organization. Who is using what? How are they using it? Then we gradually moved into blocking or coaching or diverting, etc.

Do not be surprised by the results. Do not jump off the cliff when you get that first report because I haven’t talked to anybody that’s deployed this product or even a similar competitive product that was not surprised by the result.

Do not try and eat the cow in one bite. Take it slow and steady because if you try and turn it on and immediately it impacts the end user, you’re probably not going to be successful. There is a little bit of a learning curve and you could block everything. If you try to drink from the fire hose, you just can’t do it.

Give yourself some time as you buy it and deploy it to get acclimated to it. Do take baby steps and I think that you’ll find that you’ll actually get the implementation done quicker doing that than if you try to just turn it on.

We used this solution for policies that would manage private and public cloud storage applications. I'm the senior information security analyst and we are customers of Netskope. 

CASB has a lot of good features; their reporting and tracking mechanism is amazing. 

Deployment and policy tweaking were two areas where improvement needs to be made. The issues with policy tweaking were caused by the difficulty surrounding deployment and configuration. Netskope was not ready for the Mac environment and the support team didn't have sufficient knowledge to deal with Mac users. From a feature standpoint, I would have liked to see more visibility on the reporting side and easy disabling of Netskope. The solution did not have an easy API for integration. Setting up a reverse proxy was not easily accessible with Netskope so we decided to move to a different tool. 

I used this solution for one year. 

Lagging was definitely an issue, especially in the Philippines. I had to disable Netskope for almost all of our Philippino employees. It may have been something with the Netskope architecture as they use their own data center in Singapore and not AWS. Some of the ISPs in the Philippines were not able to get good connections to the Singapore data center. We have a huge employee base in the Philippines, the issue could not be resolved, and this was just not good enough for us. At the time we had around 350 users. 

I personally dealt with their support team, and the support was bad. I don't know whether anybody from a Windows environment had the same issue with Netskope, but for those in a Mac environment, it was a problem. I had to escalate it up to their VP, but the issues could not be resolved so we have moved on.

Negative

The initial setup wasn't too complex, we didn't have SSO in our organization at the time so creating user groups wasn't possible. It was one of the major criteria for them when we started deployment and had the CSM member from Netskope help us with the deployment. They were unable to help us figure out what the solution might be. 

Licensing wasn't cheap, particularly when you take into account the number of hours our team had to put in to get issues resolved, and even then they weren't able to get where the company needed to be. 

If you're a Mac user, I would not recommend installing Netskope on your device.

I rate this solution five out of 10. 

For a secured web gateway in my company, everything revolves around Netskope CASB and Netskope DLP. I mostly use the tool for cloud access and to ensure a secure web gateway.

The most valuable feature of the product stems from the fact that there is a list of all Netskope POPs, which is the point of presence spread throughout the world. When you work on the backbone of the tool, you can break out, meaning you don't have to come back to your original service provider and then go to your new service provider to use the tool on the internet. If I am in the US or the UK, I can break out at that POP when using Netskope, so I don't need to come back onto my network and go back through my network again to access the product.

The product's high price is an area of concern where improvements are required.

Netskope is a good product. The tool has a whole new list of features that have come out now, but I have not checked them out.

The product's reporting capabilities have certain shortcomings, making it an area where improvements are required.

The solution's technical support response time is an area that needs to be improved.

I have been using Netskope for seven years. I don't use the product for my customers.

Stability-wise, I rate the solution a ten out of ten. The uptime offered by the solution is around 99.99 percent.

Scalability-wise, I rate the solution an eight out of ten.

The product is mostly used in medium to enterprise-sized organizations.

I rate the technical support an eight out of ten.

Positive

The product's initial setup phase was simple since a user basically just needs an agent to be rolled out.

The solution can be deployed very quickly. It may take you a bit of time to set up the rules, but the rollout of the product to its customers is very quick.

The solution can be deployed on the cloud.

It is an expensive solution.

The customers' budget may influence whether they would choose Palo Alto Networks, Palo Alto Networks K2-Series, or Netskope. I think Palo Alto Networks focuses on offering a bit more enterprise-oriented products, and I would probably also go with medium-sized companies since it is easier to administer than Netskope. Netskope and Palo Alto Networks offer the same functionalities, and it is all about support and implementation.

Palo Alto Networks has more integrations with other products, meaning it has a bigger integration stack with other products, which Netskope doesn't offer. With Palo Alto Networks, I can use EDR and all of its other tools, which Netskope doesn't offer. If I look at things from a consolidated view and consider my customer's requirements in terms of price and cost, then Palo Alto Networks would probably be preferable over Netskope.

It is possible to organize a secured web gateway with the use of Netskope.

In terms of the most efficient real-time data protection related to Netskope, it is possible for users to set up DLP rules in real time.

I have experience with Netskope's analytics and reporting capabilities. The product's analytics part is pretty fine.

I rate the overall product a seven and a half to eight out of ten.

We use the product for cloud application access.

The product's integration with VMware Workspace ONE could be improved. Additionally, they could add endpoint security features similar to Trend Micro.

We have been using the platform for 18 months.

I rate the platform's stability an eight out of ten.

It is a very scalable tool.

The technical support team takes too long to reply for different time zones. We have to give them all the information from the beginning per their protocol every time.

Neutral

It is a SaaS-based solution and is deployed on the cloud. It is very fast to deploy. We took three months to complete as we had to make many changes to the previous version. I rate the process a seven out of ten.

The product's price is average. We are receiving a competitive offer from Trend Micro Apex One. So, we are evaluating it.

We are evaluating Trend Micro Apex One.

I advise others to make an inventory of all the cloud apps. They should ensure all the shadow IT instances are included in their policies.

I rate the platform an eight out of ten.

Netskope CASB is used in the company for a few shared IT cloud connections.

We are consultants. We manage the projects for implementation. We work with the customers.

Netskope CASB has improved our organization's security rather than its functionality.

The most useful feature of this solution is Cloud Control, which allows me to schedule cloud uploads.

The dashboard performance could be much better and faster, but because it is a complicated product, it takes time for the dashboard to process.

I have worked with Netskope CASB for a couple of years.

Netskope CASB is a stable solution. It is comparable to any other product.

I am not familiar with the scalability of this solution because we only use it for a limited number of endpoints.

We have about 300 endpoints with five to eight users each.

This is for one customer, who may or may not be increasing the usage.

The market is currently very difficult.

We have not contacted technical support.

We worked with an integrator and never had any technical issues.

Our clients did not use any other solutions previously.

The initial setup is straightforward. It is easy to set up.

We deployed it in the learning mode to understand what's going on in the organization. We activated it after a few weeks.

Netskope completed the deployment.

It's difficult to quantify ROI when it comes to security. It must be breached first.

Licensing fees are paid annually.

Fees are comparable to others. Pricing is somewhere in the middle.

There are no additional licensing costs, however, there are operational costs. The customer will have to hire an additional person to train him on how to use the product.

Our clients chose Netskope CASB because it was easy to implement, and maintain.

It's simple to use and configure. It provides a nice dashboard, and live data.

I would rate Netskope CASB a nine out of ten.  The most important factors are stability, performance, and features.

We use Netskope as a comprehensive security portfolio solution. It covers the CASB CSP. We have 300 end users in our company for this solution. We're customers of Netskope and I'm the regional IT security manager.

Valuable features of the solution are the KSP CASB and the DLP because we're not using the proxy or the web gateway. 

When we first deployed the solution we encountered some minor compatibility issues with another proxy polar, Bitscaler. It would play up and sometimes we'd get a blue screen. It was rare and the only issue we encountered with Netskope.

I would really like to see an improvement in compatibility with other platforms as it relates to issues as mentioned above. It would help to get rid of minor bugs and glitches. 

I've been using this solution for one and a half years.

This is a stable solution. 

The solution is not very scalable. Each time we need to get a new user on board to Netskope, we need to send the invitation from the portal. We need to have tools by SCCM or perhaps there's another window administration tool that I'm not aware of because I'm not the one deploying Netskope. It's still manageable in terms of getting a  new user onboard but could be easier.

The technical support is good but we pay for extended support and of course that's helpful. 

The initial setup is very easy and user friendly. You can set the profile database to see the scoring or the weighting of the security as it applies to Yahoo mail, Gmail, and Facebook, for example. Deployment time varies because we need to customize the policy for our to each cient. Deployment will probably average about a week. 

I would rate this solution a nine out of 10. 

I have done a couple of implementations from small to large enterprise IT companies.

I have found the most useful features to be the Web Secure Gateway, CASB, infrastructural service scanning, and Zero Trust. Additionally, the UI is very simple to work with.

There should be some granular custom roles that are not available. However, this is on the road map. There are many devices that do not have the Zero Trust feature and other enhancements available which they should have.

In an upcoming release, they need to improve the reverse proxy. There are only a limited amount of applications that support it and are not able to be managed. Additionally, there should be improvements in the policy structure to restrict scrolling up and down.

I have been using the solution for approximately three years.

The solution is stable. However, if you do not keep the solution upgraded monthly you might run into some stability issues.

 The solution is suitable for small to large enterprise companies.

The technical support is very good with the premium service. They were very responsive with the solutions we needed and the tickets we were dealt with at a high priority.

The price of the solution is fair but it depends on your use case.

My advice to those wanting to implement the solution is you have to plan it out first. It is always good to know exactly how the solution operates before you are going to implement it. Plan it accordingly, rather than deploying it on all machines. First implement it on every business unit with some test users, test plans, test policies deployed, and test it out. Not all applications are supported by any of the security of the entire solution. Those applications that are not supported you have to bypass them. At this stage, only the deployment has to be done. You have a defined project plan and it is important to follow it.

I rate Netskope CASB a nine out of ten.

The solution primarily ensures the security of whoever's infrastructure as it relates to not only email but applications. It allows for the security of managed and unmanaged applications. 

Probably the most recent example of how the solution can assist a company is in terms of a false positive on a DLP. It was instituted to overcome a false positive due to the strain that was being used that was being captured as a positive issue. The false-positive was locking users out of their email addresses. This helped solve that issue.

Overall it's the supporting of not only the managed but also the unmanaged applications, which is quite useful.

This is a journey, this is not a destination. They're forever enhancing the solution to meet various and sundry requirements and needs. Just this year alone, they introduced the ability to support emails and being able to keep emails from a phishing perspective.

The automation offered by the product is pretty solid.

The initial setup is straightforward.

The training materials on offer are very good.

The solution can scale.

The stability has been pretty good so far.

The solution is always evolving and adding new features. However, I can't think of an area where it is specifically lacking per see.

I'm a reseller, so anytime we can get the solution cheaper I'm for that. From a pricing perspective, that wouldn't hurt. 

Their partner piece could be a little bit stronger than what it is right now.

The solution is still pretty new to the CASB environment.

We started dealing with the solution in November of last year. It hasn't been that long yet.

The solution is very stable. There are no bugs or glitches. it doesn't crash or freeze. Its performance is reliable.

The scalability is good. If a company needs to expand it, it can do so. It's highly scalable. It's one of the reasons why we chose the application over anything else. We've deployed it to anywhere from 50 users to 10,000 users.

I've never directly dealt with technical support. I've never needed their assistance. Therefore, I can't speak to how helpful or responsive they are. I have no personal experience. I also haven't heard any feedback from clients, which I take as a positive sign.

We found that the initial setup was pretty straightforward. It wasn't overly difficult or complex. 

How long it takes to deploy depends on the policies that a company has. It depends on what we're applying stuff to. It can range anywhere from two weeks to three months, depending on the policies that we need to adjust, amend and adhere to.

We typically do the installation for our customers. We usually sell our implementation services along with the solution.

The solution is designed as a SaaS.

The pricing could always be better, and they need to strengthen their relationship with their partners.

We are resellers of the product.

The product is a SaaS and therefore is always up-to-date. It uses microservices. We're always dealing with the latest version of the product. It updates itself.

Our clients use different deployment models and different clouds for deployment.

I'd advise other companies to use the solution, and implement it now rather than later. 

I'd rate the solution at an eight out of ten.

Their ease of use, the training materials that they got, and what the solution actually covers are all very good. That said, they're fairly new into the CASB environment. However, they have done a pretty solid job with customer acceptance, with providing products that really meet the needs of what today's SaaS-based environments really require. When you start looking at how many SaaS applications are out there, being able to manage and secure against a multitude of threats, the solution ends up being quite impressive.