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reviewer1445220 - PeerSpot reviewer
End User Computing Specialist at a computer software company with 51-200 employees
Real User
Easy and quick deployment and very good technical support
Pros and Cons
  • "Its deployment is very easy and quick. Their technical support is also very good."
  • "It should have user behavior analysis and diverse analysis."

What is our primary use case?

We are a Netskope partner. We deploy this solution and also do the demos to demonstrate the power of Netskope to our customers.

What is most valuable?

Its deployment is very easy and quick. Their technical support is also very good.

What needs improvement?

It should have user behavior analysis and diverse analysis.

What do I think about the scalability of the solution?

We have about 50 users of this solution. We do not plan to aggregate new users in the network and increase its usage.

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April 2025
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How are customer service and support?

Their technical support is very good. They quickly answer the questions, and it is very easy to open a case and communicate with them. They always resolve the issues.

Which solution did I use previously and why did I switch?

We are also a Palo Alto partner. For some user cases, Palo Alto is more suitable. In my point of view, Netskope is better for IT security or Cloud security than Palo Alto.

How was the initial setup?

Its initial setup is very easy and straightforward. It takes one or two weeks.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a yearly basis.

What other advice do I have?

I would rate Netskope CASB an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at a tech services company with 201-500 employees
Real User
Straightforward interface, very good scalability
Pros and Cons
  • "A very straightforward interface."
  • "Lacking in local customer support."

What is our primary use case?

I'm a solutions architect and we are customers and partners of Netskope.

What is most valuable?

I very much like the interface, it's very straightforward to use. In general, the solution is user friendly.

What needs improvement?

I think the customer support could be improved. I think they're improving but it's not that great yet. I'd like to see more integration included in the solution, maybe like a host-based firewall.

For how long have I used the solution?

I've been using this solution for nine months. 

What do I think about the scalability of the solution?

In terms of scalability, it's good. Based on their technology, they are able to scale pretty quickly. We have about 100 people using the solution, basically all the staff in the company. 

How are customer service and technical support?

I believe they are working on building up their support center around the globe, it's just that in Singapore they don't have a center set up yet. I think the closest option is in Australia or Hong Kong.

How was the initial setup?

The initial setup is straightforward, it's easy to instal. Once you have experience with it, installation takes a few minutes. We had support for the initial installation. 

What other advice do I have?

I would definitely recommend this solution. It works well. 

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Netskope
April 2025
Learn what your peers think about Netskope. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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Cyber security consultant at L&T Technology Services
Reseller
User-friendly console integrates robust security features for seamless traffic management
Pros and Cons
  • "Netskope serves as a single web console carrying out multiple functionalities: Zero Trust Network Architecture (ZTNA), Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Web DLP, and firewall services."
  • "The limitations in Zero Trust's publisher sessions are a concern. Currently, it supports only between 15,000 to 32,000 sessions."

What is our primary use case?

I have been maintaining and monitoring internet and intranet traffic via Netskope. Our customers face issues like blocking of domains and URLs as they try to access and download files from various websites. They raise requests or tickets about this, and I use Netskope to manage these access requests.

What is most valuable?

Netskope serves as a single web console carrying out multiple functionalities: Zero Trust Network Architecture (ZTNA), Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Web DLP, and firewall services. I can toggle between these features on a single platform, enhancing ease of use. In comparison, Zscaler requires multiple consoles for managing similar features. Having these functionalities integrated into one dashboard makes Netskope efficient and user-friendly.

What needs improvement?

The limitations in Zero Trust's publisher sessions are a concern. Currently, it supports only between 15,000 to 32,000 sessions. There is a pressing need to expand this to 64,000 sessions, as current limitations often cause disconnections when accessing internet domains. Increasing this capacity could resolve many connectivity issues.

For how long have I used the solution?

I have been working with Netskope for over three years.

What do I think about the stability of the solution?

Netskope has proven to be stable, which is reflected in my rating of nine out of ten. I have not encountered stability complaints.

What do I think about the scalability of the solution?

My experience is limited to Netskope in the SASE part, so although I find it scalable, I cannot compare it extensively with competitors. However, I would describe it as pretty good.

How are customer service and support?

The support team is excellent, and I would rate them nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In the past, I worked with Netskope in a different group, focusing on Netskope alongside firewalls.

How was the initial setup?

The setup process is very easy. I would rate it nine out of ten.

What about the implementation team?

I am both an implementer and a reseller of Netskope.

Which other solutions did I evaluate?

Previously, I worked with Zscaler, which is similar in function to Netskope but operates on multiple consoles.

What other advice do I have?

Netskope's single dashboard makes it a lightweight and user-friendly solution. Businesses should consider Netskope to enhance operations, as its structure is likely to attract users. It provides valuable features within one platform, making it effective and appealing. I rate the solution nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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Updated: April 2025
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