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OpenText Intelligent Capture pros and cons

Vendor: OpenText
4.1 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

It captures documents from various channels and automates the email workflow, allowing for seamless document distribution.
It features accurate extraction capabilities enhanced by machine learning, improving data processing accuracy.
It offers automated vendor invoice management, streamlining financial operations.
It uses machine learning for automatic indexing and management of scanned documents.
It allows for custom scripting, enabling tailored functionalities for unique business needs.

CONS

OpenText Intelligent Capture lacks the ability to smartly detect duplicate document storage.
There is a need to improve its capabilities in capturing handwritten information attached to emails.
The setup is of medium complexity, requiring .NET knowledge for effective use.
OpenText Intelligent Capture's licensing model, based on volume, is costly for medium and small businesses and poses budgetary challenges.
The mobile capture feature requires further improvements to enable efficient document capture via smartphones.
 

OpenText Intelligent Capture Pros review quotes

reviewer1716609 - PeerSpot reviewer
Nov 15, 2021
We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users.
Shital Funde - PeerSpot reviewer
Oct 25, 2022
The solution is very powerful because it allows for custom scripting.
reviewer1973199 - PeerSpot reviewer
Oct 11, 2022
It allows you to image capture, scan documents and use machine learning to automatically index and tie them.
Learn what your peers think about OpenText Intelligent Capture. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.
Eliot Mthimunye - PeerSpot reviewer
Jul 18, 2022
The automated version of the vendor invoice management is great.
AM
Jan 12, 2022
Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate.
EM
Jul 13, 2023
The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText.
 

OpenText Intelligent Capture Cons review quotes

reviewer1716609 - PeerSpot reviewer
Nov 15, 2021
I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents
Abderrahmane Moumile - PeerSpot reviewer
Nov 1, 2023
The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones.
Shital Funde - PeerSpot reviewer
Oct 25, 2022
Knowledge of .NET is required to effectively use the solution or it can be complicated.
Learn what your peers think about OpenText Intelligent Capture. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.
reviewer1973199 - PeerSpot reviewer
Oct 11, 2022
The setup is medium complexity.
Eliot Mthimunye - PeerSpot reviewer
Jul 18, 2022
If something is handwritten and attached to an email, it doesn't capture the information correctly.
AM
Jan 12, 2022
It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement.
EM
Jul 13, 2023
We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up.