Service and Support
Oracle API Platform Cloud Service is backed by strong technical support with developing community engagement. Users generally find support responsive, though some report delays and challenges, particularly involving cross-team issues. Building relationships with Oracle contacts is valuable, especially for beta users. Some users experience initial resistance from first-line support, requiring escalation. Oracle's responsiveness is noted, but OCI support occasionally needs quicker interventions during deployments. Generally, no delays are reported in receiving assistance and resolutions from Oracle.
Deployment
Oracle API Platform Cloud Service's initial setup is generally straightforward, especially after familiarizing with the architecture. Installing API Gateways may pose initial challenges, but the configuration is clear. A team of IT professionals finds the deployment quick, though initial processes may encounter occasional glitches requiring page refreshes. Maintenance is manageable. In comparison, some find platforms like Azure more user-friendly. Those with technical expertise, particularly familiarity with OCI, manage the setup easily.
Scalability
Oracle API Platform Cloud Service can handle scaling needs efficiently, with users appreciating its lightweight, high-performance capabilities and deployment model. Although scalability is considered excellent, the cost associated with scaling can be significant. Users from various enterprises have highlighted its ability to manage around 300 end-users effectively, noting potential for further enhancement as API requirements grow. Overall, Oracle API Platform Cloud Service receives mixed ratings for its scalability, with some suggesting a need for improvement.
Stability
Many find Oracle API Platform Cloud Service stable, with no significant issues. Some appreciate recent automation in updates, while others highlight uneven behavior and challenges since Oracle's team changes. Mixed ratings are given, ranging from three to ten, with some noting room for improvement in DevOps. Stability for core infrastructure is praised, though further development is desired. Most users rate it high, typically between eight and ten, affirming stability for their needs.