Service and Support
Customer service and support for Oracle HFM receive mixed feedback, with ratings mostly between 7 and 9 out of 10. Though knowledgeable, accessing the right help can take time, and the support team sometimes lacks proactivity and customization expertise. Users appreciate available external resources like blogs and videos, but reliance on fewer support engineers and artificial intelligence affects response quality. Support is generally considered better than others, yet limited information sharing can frustrate customers.
Deployment
Many found Oracle HFM's initial setup straightforward, especially when adhering to instructions. Some noted complexities and required custom solutions for missing functionalities, leading to less flexibility. Installation could take minutes while deployment varied, typically three to eight months. It involves installing software, defining requirements, configuring the enterprise structure to align with ERP systems, and managing data loading. Some found it easy and quick, while others highlighted the need for specific expertise and resources.
Scalability
Oracle HFM is highly scalable for large companies, accommodating over 100 subsidiaries and global use without connectivity issues. Users highlight its successful implementation with minimal resources needed. Some find SuccessFactors offers better scalability. However, Harvard lists it as the most robust offering in the market, with unparalleled adaptation to growth and needs over time. Oracle HFM addresses infrastructure stability and scalability for major corporate environments, like FTSE 100 and Nasdaq, making it a preferred choice.
Stability
Oracle HFM is generally stable, though some users report occasional performance issues. Its advanced versions show improvement in this area. Stability is rated highly, provided minimal changes are made. Some limitations exist due to design constraints. Users find it user-friendly and reliable, suitable for sharing information with management. Oracle HFM effectively meets consolidation and regulatory reporting needs, consistently accessible and available, receiving a high stability rating.