We primarily use the solution for threat protection.
Information Security Engineer (Core Network Security) at NEX4 ICT Solutions
Feature-rich, reliable, and easy to deploy
Pros and Cons
- "The solution is scalable."
- "High availability features are lacking."
What is our primary use case?
What is most valuable?
I found the solution easy to deploy.
It has a nice IP set.
The VPN technologies are very good.
It's largely very feature-rich.
The solution is scalable.
Technical support is generally helpful.
It is stable and reliable.
What needs improvement?
I don't have any real problems with the solution.
High availability features are lacking. It's a bit too standard as a solution. It needs high availability.
We'd like the solution to be a bit cheaper. It's quite pricey.
For how long have I used the solution?
I've been working with the solution for three or four years.
Buyer's Guide
Palo Alto Networks WildFire
February 2025
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Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is pretty stable. I'd rate it eight or nine out of ten in terms of reliability. It has limitations for high-availability features. It's more traditional.
What do I think about the scalability of the solution?
It's a good solution if you need to scale.
We have three or four customers using the solution right now.
How are customer service and support?
Technical support is fine. We haven't had issues with them when we need help.
How was the initial setup?
The solution is straightforward to set up. Since it is so easy, it takes one or two months for a migration. An initial setup might take one or two weeks.
We need Panorama. We give the IP to the team and Panorama as well. Then we have to ensure the firewall has internet access.
What's my experience with pricing, setup cost, and licensing?
There are a lot of licensing options. It can be a bit complicated for users. They could work to simplify the options. The product is also a very expensive firewall.
What other advice do I have?
I'm an integrator. We do use a variety of versions of the solution. We have a few clients using the product.
I'd recommend the solution to others. It improves protection and is a good firewall.
I would rate the solution eight out of ten. I'm happy with its capabilities.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Solution Architect at a energy/utilities company with 5,001-10,000 employees
The price is fair, has good security, and has cloud-related features.
Pros and Cons
- "The most valuable features of the solution are user-friendliness, price, good security, and cloud-related options."
- "The solution can improve its traffic management."
What is our primary use case?
We use the solution for site-to-site VPNs and it replaces the proxy.
What is most valuable?
The most valuable features of the solution are user-friendliness, price, good security, and cloud-related options.
What needs improvement?
The solution can improve its traffic management.
For how long have I used the solution?
I have been using the solution for three months.
What do I think about the stability of the solution?
I give the stability a ten out of ten.
What do I think about the scalability of the solution?
I give the scalability a seven out of ten. We have seven thousand people using the solution.
Which solution did I use previously and why did I switch?
We previously used Cisco Networks but we switched to Palo Alto Networks WildFire because it has more options that meet our needs.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
The price is fair and comparable to other solutions.
What other advice do I have?
I give the solution an eight out of ten.
A limited number of people are required for maintenance. One person is enough for the day-to-day but we have overlapped for coverage.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Palo Alto Networks WildFire
February 2025
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Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Servicio Posventa at a security firm with 11-50 employees
An integrated cloud malware protection engine with a useful analysis feature
Pros and Cons
- "I like the analysis they apply to the unknown files, and I think they have good technology to use as a sandboxing tool. I didn't find something similar to WildFire in the marketplace."
- "The price could be better."
What is most valuable?
I like the analysis they apply to the unknown files, and I think they have good technology to use as a sandboxing tool. I didn't find something similar to WildFire in the marketplace.
What needs improvement?
The price could be better.
For how long have I used the solution?
I have been using Palo Alto Networks WildFire for about four years.
What do I think about the stability of the solution?
Palo Alto Networks WildFire is a stable solution.
On a scale from one to ten, I would give stability a ten.
What do I think about the scalability of the solution?
Palo Alto Networks WildFire is a scalable solution.
On a scale from one to ten, I would give scalability a ten.
How are customer service and support?
On a scale from one to ten, I would give technical support a seven.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was straightforward. It takes ten minutes or less because it's just to activate a button. And after that, the client has to apply the security profile to security rules. One cybersecurity engineer can deploy and maintain this solution, but it depends on the company's size.
On a scale from one to ten, I would give the initial setup a ten.
What was our ROI?
Our clients say they have an ROI because they don't have to analyze the file with a lot of different tools. They consider that all the information is centralized, and they like that.
What's my experience with pricing, setup cost, and licensing?
The price could be better.
What other advice do I have?
I used the solution, and I think that it's wonderful. They have different layers of analysis, but I wouldn't say I like the price.
On a scale from one to ten, I would give Palo Alto Networks WildFire a nine.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Head Of Operations at Rah Infotech Pvt Ltd
I like the attention to detail. It is easy to manage.
Pros and Cons
- "The reporting feature helps our performance."
- "I would give this product a rating of 9 out of 10 due to some slight issues of performance."
What is our primary use case?
The primary use case for this solution is the attention to detail. IT is also easy to manage, and easy to use. It is a really good product.
How has it helped my organization?
The reporting feature helps our performance.
What is most valuable?
I really like the product, it is easy to manage and easy to use.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
In the duration of our use, it has been stable.
What do I think about the scalability of the solution?
It is a scalable product. We have had no issues with scalability.
How is customer service and technical support?
I have not had issues with technical support of this solution.
How was the initial setup?
The initial setup was very easy for us.
What's my experience with pricing, setup cost, and licensing?
The pricing is OK, it is not too expensive.
Which other solutions did I evaluate?
We looked at other products, but found PaloAlto to be the best solution for our needs.
What other advice do I have?
I would give this product a rating of 9 out of 10 due to some slight issues of performance.
Disclosure: My company has a business relationship with this vendor other than being a customer: I am a reseller of this solution.
Director and Strategic Advisor with self employed
Easy to scale, stable, and updates globally
Pros and Cons
- "The most valuable feature of this solution is how it keeps up-to-date with viruses."
- "The support is good but they could be faster."
What is our primary use case?
I use this solution for protecting endpoint devices from malware.
What is most valuable?
The most valuable feature of this solution is how it keeps up-to-date with viruses.
It has the ability to block bots that are trying to come into the network, and the Dynamic updates, pushing to the Palo Alto firewall. For example, if information comes into the enterprise and there are some new viruses, it automatically sends it to WildFire to validate.
If it's new, they flag it, change it, and update all of the different firewalls across the globe, to inform everyone of what is going on.
What needs improvement?
The support is good but they could be faster.
For how long have I used the solution?
I have been using Palo Alto Networks WildFire for approximately six years.
What do I think about the stability of the solution?
It's a very stable cloud-based solution.
What do I think about the scalability of the solution?
It's the cloud, it scales quickly.
How are customer service and technical support?
Technical support is alright but we have to wait for a while.
Which solution did I use previously and why did I switch?
I am also acquainted with Fortinet.
What's my experience with pricing, setup cost, and licensing?
Pricing could be improved.
What other advice do I have?
I would rate Palo Alto Networks WildFire a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Senior Network and Security Engineer
Was instrumental in blocking new threats before other anti-virus tools were able to detect them.
Pros and Cons
- "WildFire has been instrumental in blocking a number of new threats, before common desktop anti-virus tools were able to detect them."
How has it helped my organization?
WildFire has been instrumental in blocking a number of new threats, before common desktop anti-virus tools were able to detect them. When Wannacry first came out, wildfire was detecting it and dropping incoming threats within seconds. We were dropping over 10,000 files per day with no additional firewall load at all.
What is most valuable?
Dynamic analysis.
What needs improvement?
I am very happy with WildFire and can see no obvious areas of improvement at this point.
What do I think about the stability of the solution?
This product is rock solid in terms of stability.
What do I think about the scalability of the solution?
There were no problems with scalability. We have rolled out more firewalls to clients, and no scalability issues were found.
How are customer service and technical support?
Technical support is fine. We have never needed to contact them regarding WildFire.
Which solution did I use previously and why did I switch?
We previously used Fortinet. However, we found it to miss a lot of incoming viruses, because at the time, they had no sandbox style service.
How was the initial setup?
The setup was very easy. Simply license the feature and enable it within your scanning profiles.
What about the implementation team?
This feature is implemented in-house.
What was our ROI?
As soon as it began dropping incoming threats, measured in days, that desktop scanners could not find, it hit its ROI.
What's my experience with pricing, setup cost, and licensing?
It's not particularly cheap, but it is absolutely worth it.
Which other solutions did I evaluate?
We evaluated Fortinet and Cisco.
What other advice do I have?
Do it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Security Presales Engineer at a financial services firm with 501-1,000 employees
Stable with an easy initial setup and decent technical support
Pros and Cons
- "The scalability is acceptable."
- "The automation and responsiveness need improvement."
What is our primary use case?
I primarily use the solution for my client's companies.
What is most valuable?
I did not find anything that makes it more unique than other equivalent products.
The initial setup is very simple.
The solution is stable.
The scalability is acceptable.
Technical support is great.
What needs improvement?
The solution needs more third-party integration.
The automation and responsiveness need improvement.
They need to be able to escalate technical support issues in a more effective way.
The solution is a bit too expensive.
For how long have I used the solution?
I've used the solution for many years. IT's been a while.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution does have the capability to scale. It can scale to a certain extent.
How are customer service and technical support?
Technical support was perfect. That said, it's hard to escalate. We're mostly happy with technical support. It's just that the escalation process takes too much time.
Which solution did I use previously and why did I switch?
We are working with a similar product to WildFire at the moment. The features are the same, however, the stability and reliability are better.
How was the initial setup?
The initial setup is very straightforward. It's not overly complex or difficult. A company shouldn't have any issue with the process.
What's my experience with pricing, setup cost, and licensing?
The pricing could be a bit better.
What other advice do I have?
I'm a freelancing security consultant.
I'd advise new users to just double-check the admin guide, the organization guide, before beginning.
I'd rate the solution at an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Support Engineer at a venture capital & private equity firm with 501-1,000 employees
Excellent threat protection, great technical support, and an easy setup
Pros and Cons
- "The way that the solution quickly updates to adjust to threats is the solution's most valuable aspect. When there's a security attack, within five minutes, all Wildfire subscribers have access to updates so that all systems will be safe. Its threat prevention is way better than other vendor products."
- "The size of Palo Alto's cloud is big but it could be easier to use from a product management perspective."
What is our primary use case?
We primarily use Wildfire products to prevent attacks. As resellers, we showcase the Wildfire capabilities like handling known and unknown threats on the customer side.
What is most valuable?
The way that the solution quickly updates to adjust to threats is the solution's most valuable aspect. When there's a security attack, within five minutes, all Wildfire subscribers have access to updates so that all systems will be safe. Its threat prevention is way better than other vendor products.
What needs improvement?
In terms of threat prevention capabilities, the solution doesn't need any improvements that I can see. We've been quite satisfied.
The size of Palo Alto's cloud is big but it could be easier to use from a product management perspective.
For how long have I used the solution?
I've been using the solution for nine months now. I'm new to Palo Alto Networks but I have been using the solution since I started working with Palo Alto Networks on the reseller side.
How are customer service and technical support?
We've dealt with technical support in the past. Once you open a ticket from the support portal, you will be assigned an engineer. That engineer will only focus on your case until it is solved. It's unlike other vendors that don't necessarily give you the same engineer or service representative for the same ticket. It offers good continuity when there are issues to be resolved. We've been quite satisfied with their level of service.
Which solution did I use previously and why did I switch?
I've used Sophos Firewall in the past. They can also block or scan threats.
How was the initial setup?
The solution is very straightforward. Setting it up is easy. We just create a Wildfire profile then apply it on the security parcel. It is pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing of the solution is a bit higher, but it's worth the extra money you will spend because of the protection that you get.
What other advice do I have?
I really recommend Palo Alto Networks. Out of 10 stars, I would give 11.
I would recommend the solution because it's so easy to deploy and when you read the security profiles, it's very easy to handle, unlike other vendors. When it comes to threat protection, the features are easy to use and understand.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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Buyer's Guide
Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros
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Updated: February 2025
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