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it_user217794 - PeerSpot reviewer
Chief Information Security Officer at a financial services firm with 51-200 employees
Vendor
The deployment of Wildfire was surprisingly easy but inspection over different protocols needs to be improved.

What is most valuable?

Being able to discover malicious files unknown to most AV vendors.

How has it helped my organization?

It has allowed me to stop new attacks before they could gain a foothold in my network.

What needs improvement?

  • Inspection over different protocols (not just HTTP/FTP)
  • Inspecting more file types
  • Providing information back to the community that it uses to support its product.

For how long have I used the solution?

I've used it for three years. However, my current company isn't using the product. I took a different engineering route into the company and I decided to use other protection solutions and not Wildfire.

Buyer's Guide
Palo Alto Networks WildFire
November 2024
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.

What was my experience with deployment of the solution?

The deployment of Wildfire was surprisingly easy.

What do I think about the stability of the solution?

Wildfire itself was a very stable product.

What do I think about the scalability of the solution?

I never had any issues with scalability. When I enabled it, it seemed to work in the environment that the firewall was already servicing.

How are customer service and support?

Customer Service:

Great when I was at a large company but average or less than average at a small company.

Technical Support:

Overall their support people are better than most tech companies.

Which solution did I use previously and why did I switch?

There was no solution in this space before Wildfire. Both FireEye and Wildfire came onto the market right around the same time.

How was the initial setup?

It was straightforward as I could, literally, turn on the firewall settings in five minutes or less.

What about the implementation team?

You really don't need to pay to turn it on. The configuration is very simple.

What was our ROI?

There are two levels of Wildfire.

  1. The free version which is great, so I would guess there is no ROI on this version
  2. Then there is the subscription version of the service and this is a very affordable yearly subscription per firewall

What's my experience with pricing, setup cost, and licensing?

Initially, the product doesn't cost anything for the first tier of usage you can prove the product before buying it.

Which other solutions did I evaluate?

  • FireEye
  • Blue Coat
  • ProofPoint.
  • Even as the more the list of products I look at each year is pretty long.

What other advice do I have?

If you're running Palo Alto firewalls there is no reason not to use it at the free level. Once you have run it for a while at the basic level, you can make an educated decision if it's worth paying for the subscription (it is).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user333885 - PeerSpot reviewer
it_user333885EMEA Corporate Sales - Advanced Cyber Security Solutions at a tech company with 5,001-10,000 employees
Real User

Best bit is out of 27000 customers of Palo Alto Networks, you are getting intel from every single PA appliance which resembles to millions of users' data. The time for wait is about to drop to 5min from 15min.

See all 2 comments
Sr Security Engineer at a computer software company with 51-200 employees
MSP
Application encryption is useful, but it's somewhat pricey
Pros and Cons
  • "WildFire's application encryption is useful."
  • "The system performance degrades after the solution has been deployed for some time. The data that it gives us becomes a little bit slow. When you try to get some data for troubleshooting, it seems like it's working hard to extract that data."

What is our primary use case?

We use WildFire for malware protection in our customers' companies.

What is most valuable?

WildFire's application encryption is useful.

What needs improvement?

The system performance degrades after the solution has been deployed for some time. The data that it gives us becomes a little bit slow. When you try to get some data for troubleshooting, it seems like it's working hard to extract that data. 

For how long have I used the solution?

I've been selling WildFire for more than two years.

What do I think about the stability of the solution?

WildFire is stable.

What do I think about the scalability of the solution?

Wildfire is scalable.

How are customer service and support?

Palo Alto support is very slow in this region.

How was the initial setup?

WildFire is easy to deploy. I have been working on these solutions for quite some time, so I don't foresee any issues.

What's my experience with pricing, setup cost, and licensing?

WildFire is a little bit pricey. Sometimes it's difficult to sell it to customers at the current price.

Which other solutions did I evaluate?

We sometimes use Fortinet FortiGate for clients. It depends upon the requirements, which vary from customer to customer. 

What other advice do I have?

I rate WildFire six out of 10. To people considering WildFire, I recommend that they understand their own needs. They should do the proper due diligence. Right now, everybody's cutting costs because of COVID-19. They're trying to automate most things through the PA, so the cost-cutting is going to be a major factor in the future.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Palo Alto Networks WildFire
November 2024
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.
reviewer1508409 - PeerSpot reviewer
Director and Strategic Advisor with self employed
Real User
Easy to scale, stable, and updates globally
Pros and Cons
  • "The most valuable feature of this solution is how it keeps up-to-date with viruses."
  • "The support is good but they could be faster."

What is our primary use case?

I use this solution for protecting endpoint devices from malware.

What is most valuable?

The most valuable feature of this solution is how it keeps up-to-date with viruses.

It has the ability to block bots that are trying to come into the network, and the Dynamic updates, pushing to the Palo Alto firewall. For example, if information comes into the enterprise and there are some new viruses, it automatically sends it to WildFire to validate. 

If it's new, they flag it, change it, and update all of the different firewalls across the globe, to inform everyone of what is going on.

What needs improvement?

The support is good but they could be faster.

For how long have I used the solution?

I have been using Palo Alto Networks WildFire for approximately six years.

What do I think about the stability of the solution?

It's a very stable cloud-based solution.

What do I think about the scalability of the solution?

It's the cloud, it scales quickly.

How are customer service and technical support?

Technical support is alright but we have to wait for a while.

Which solution did I use previously and why did I switch?

I am also acquainted with Fortinet.

What's my experience with pricing, setup cost, and licensing?

Pricing could be improved.

What other advice do I have?

I would rate Palo Alto Networks WildFire a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Head Of Operations at Rah Infotech Pvt Ltd
Reseller
I like the attention to detail. It is easy to manage.
Pros and Cons
  • "The reporting feature helps our performance."
  • "I would give this product a rating of 9 out of 10 due to some slight issues of performance."

What is our primary use case?

The primary use case for this solution is the attention to detail. IT is also easy to manage, and easy to use. It is a really good product.

How has it helped my organization?

The reporting feature helps our performance. 

What is most valuable?

I really like the product, it is easy to manage and easy to use.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

In the duration of our use, it has been stable.

What do I think about the scalability of the solution?

It is a scalable product. We have had no issues with scalability.

How is customer service and technical support?

I have not had issues with technical support of this solution.

How was the initial setup?

The initial setup was very easy for us. 

What's my experience with pricing, setup cost, and licensing?

The pricing is OK, it is not too expensive.

Which other solutions did I evaluate?

We looked at other products, but found PaloAlto to be the best solution for our needs.

What other advice do I have?

I would give this product a rating of 9 out of 10 due to some slight issues of performance.

Disclosure: My company has a business relationship with this vendor other than being a customer: I am a reseller of this solution.
PeerSpot user
PeerSpot user
Presales Technical Consultant at a tech services company with 51-200 employees
Consultant
The way that the product process or handle the traffic, is one of the best in the industry.​

Valuable Features:

It has one of the best WebUIs that I have used, because at a glance looks simple, but offers us a lot of options to secure all the traffic that is passing through the device (or all traffic that the user decides to pass through). Besides, the way that scan the applications to detect what kind of application is do not affect anything about the device's performance. The way that the product process or handle the traffic, is one of the best in the industry.

Improvements to My Organization:

Well, I work as a security consultant, so one of my functions is to help and provide to the end users with recommendations about technologies or process to secure their network. So, one of my customer decide to migrate from TMG/UMG to Palo Alto, it took a while, but during this process, I showed them many ways to improve their current security with Palo Alto, and after a while, they are very comfortable with the technology, for them now, it is easier to apply some kind of web filtering or application filtering than the past.

Room for Improvement:

I'd like to see a wizard to create IPSec VPNs. They need to  improve the graphics to show the network behavior.

Deployment Issues:

Deployment is easy.

Stability Issues:

The stability is acceptable.

Scalability Issues:

It depends about the project, but offers a good HA option.

Other Advice:

Always show to the customer what the product can do for them and what not, is a good practice, because they can open their eyes and to be sure what are the benefits of that technology. Always analyze the network topology, using the customer's network diagram and ask every doubt that you have, for my experience a good analysis and deployment plan give us a successful implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at PeerSpot
Real User

What would you like to know about network behavior that you currently cannot know/see?

it_user1189212 - PeerSpot reviewer
Technical Support Engineer at a venture capital & private equity firm with 501-1,000 employees
Reseller
Excellent threat protection, great technical support, and an easy setup
Pros and Cons
  • "The way that the solution quickly updates to adjust to threats is the solution's most valuable aspect. When there's a security attack, within five minutes, all Wildfire subscribers have access to updates so that all systems will be safe. Its threat prevention is way better than other vendor products."
  • "The size of Palo Alto's cloud is big but it could be easier to use from a product management perspective."

What is our primary use case?

We primarily use Wildfire products to prevent attacks. As resellers, we showcase the Wildfire capabilities like handling known and unknown threats on the customer side. 

What is most valuable?

The way that the solution quickly updates to adjust to threats is the solution's most valuable aspect. When there's a security attack, within five minutes, all Wildfire subscribers have access to updates so that all systems will be safe. Its threat prevention is way better than other vendor products.

What needs improvement?

In terms of threat prevention capabilities, the solution doesn't need any improvements that I can see. We've been quite satisfied.

The size of Palo Alto's cloud is big but it could be easier to use from a product management perspective.

For how long have I used the solution?

I've been using the solution for nine months now. I'm new to Palo Alto Networks but I have been using the solution since I started working with Palo Alto Networks on the reseller side.

How are customer service and technical support?

We've dealt with technical support in the past. Once you open a ticket from the support portal, you will be assigned an engineer. That engineer will only focus on your case until it is solved. It's unlike other vendors that don't necessarily give you the same engineer or service representative for the same ticket. It offers good continuity when there are issues to be resolved. We've been quite satisfied with their level of service.

Which solution did I use previously and why did I switch?

I've used Sophos Firewall in the past. They can also block or scan threats. 

How was the initial setup?

The solution is very straightforward. Setting it up is easy. We just create a Wildfire profile then apply it on the security parcel. It is pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is a bit higher, but it's worth the extra money you will spend because of the protection that you get.

What other advice do I have?

I really recommend Palo Alto Networks. Out of 10 stars, I would give 11. 

I would recommend the solution because it's so easy to deploy and when you read the security profiles, it's very easy to handle, unlike other vendors. When it comes to threat protection, the features are easy to use and understand.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Security Solutions Architect at a tech services company with 51-200 employees
Real User
The cloud-based services are a nice feature.
Pros and Cons
  • "The cloud-based services are a nice feature."
  • "My primary use case for this solution is for a secure gateway."
  • "I think it would be nice for Palo Alto to work without the connection to the cloud. It is 100% powerful when connected to the cloud. But, if you disconnect from the cloud, you only get 40-50% power."

What is our primary use case?

My primary use case for this solution is for a secure gateway. It creates a proxy or an appropriation for the suspicious files that can be damaging. 

How has it helped my organization?

The cloud-based services are a nice feature.

What needs improvement?

I do not find it as secure as other solutions. Furthermore, the cloud-based solutions are still not legally available in countries like Saudi Arabia, Iran, and Russia. Some countries do not allow the service according to country obligations. They can not use the cloud services for government offices. So, Wildfire is not allowed in several locations.

I think it would be nice for Palo Alto to work without the connection to the cloud. It is 100% powerful when connected to the cloud. But, if you disconnect from the cloud, you only get 40-50% power.

For how long have I used the solution?

More than five years.

Which solution did I use previously and why did I switch?

I have previous experience with FireEye and Symantec. I find that Symantec is a standalone on an enterprise level secure market, which I cannot say for WildFire.

How was the initial setup?

The initial setup was straightforward and easy.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1581882 - PeerSpot reviewer
Sr Manager - Information Security & Researcher at a tech services company with 1,001-5,000 employees
Real User
Plenty of features, scalable, and reliable
Pros and Cons
  • "The solution has plenty of features."

    What is our primary use case?

    We are using Palo Alto Networks WildFire as a firewall to block malicious traffic. We use the IOCs, such as hash signatures matches, and IP addresses to block potential threats. Additionally, we use Palo Alto for VPN connectivity, but this is another product.

    What is most valuable?

    The solution has plenty of features.

    For how long have I used the solution?

    I have been using Palo Alto Networks WildFire for approximately three years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    Palo Alto Networks WildFire is scalable.

    We have 12 offices that are using Palo Alto Network solutions.

    Which solution did I use previously and why did I switch?

    I have previously used Juniper solutions, such as the vSRX model.

    How was the initial setup?

    The solution is easy to install.

    What about the implementation team?

    We had one person from the vendor's support team help us do the implementation of the solution. They were very helpful.

    What's my experience with pricing, setup cost, and licensing?

    The price of the Palo Alto Networks WildFire license is expensive. When it came time to renew the solution the price doubled.

    Which other solutions did I evaluate?

    We are evaluating other solutions, such as FortiGate because the price of Palo Alto Networks WildFire is high.

    What other advice do I have?

    If your organization can afford this solution then I would recommend it. However, there are other solutions on the market that have similar features at a lower cost, such as FortiGate and Juniper.

    I rate Palo Alto Networks WildFire a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2024
    Buyer's Guide
    Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.