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it_user292647 - PeerSpot reviewer
IT Security Engineer at a tech services company with 51-200 employees
Consultant
It can do on-premises sandboxing and detect attacks by malware embedded on files and URLs, but it should handle many more file types without sending .APK files to the cloud for sandboxing.

What is most valuable?

It can do sandboxing on the premises, and it can be directly integrated with Palo Alto NGFW. The malware information on the file that has been sandboxing will be directly updated to the Palo Alto NGFW, and added to the Palo Alto Networks NGFW malware signature library. Also, the credential data within the file that has been sandboxing still be kept on the premises.

How has it helped my organization?

Palo Alto Networks WildFire can detect many types of attacks that are using malware embedded on files/URLs with minimum time, and it can increase the effectiveness of resources (time and people) to prevent the malware.

What needs improvement?

In my opinion, it could be developed to be dependent not only on signatures, but also on patterns and behavior of malware. What I would like to see in the next version/release is to be able to handle much more file types on premises during deployment, because now on premises deployment a .APK file must be sent to the cloud for sandboxing.

For how long have I used the solution?

I can't remember exactly, but probably more than six months.

Buyer's Guide
Palo Alto Networks WildFire
March 2025
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,672 professionals have used our research since 2012.

What was my experience with deployment of the solution?

For now, I have no issues with the deployment.

What do I think about the stability of the solution?

For now, I have no issues with the stability.

What do I think about the scalability of the solution?

For now, I have no issues with the scalability.

How are customer service and support?

Customer Service:

Both customer server and technical support are very good.

Technical Support:

In our case, before we contact Palo Alto Networks technical support, we can contact the Palo Alto Networks local distributor, who provide Palo Alto Networks technical support locally.

Which solution did I use previously and why did I switch?

I forgot what the name or product that used previously, but the reason I choose Palo Alto Networks wildfire is it integrated with Palo Alto Networks NGFW that already used on the network environment

How was the initial setup?

The initial setup of Palo Alto Networks WildFire is simple.

What about the implementation team?

We’re the ones who implement the Palo Alto Networks WildFire in our customers environments.

What was our ROI?

It’s not about what we will get directly from having Palo Alto Networks WildFire as an ATD device, but it’s all about the loss of resources you suffer if you don't have it implemented.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are Palo Alto Networks partner and reseller.
PeerSpot user
it_user333885 - PeerSpot reviewer
it_user333885EMEA Corporate Sales - Advanced Cyber Security Solutions at a tech company with 5,001-10,000 employees
Real User

Please refer to hybrid cloud deployment for WF500, with this setup you may pass the APK files which is not likely to have any confidential information to Wildfire Threat Intelligence Cloud and get the verdict. www.paloaltonetworks.com

See all 3 comments
Information Security Engineer (Core Network Security) at NEX4 ICT Solutions
Real User
Feature-rich, reliable, and easy to deploy
Pros and Cons
  • "The solution is scalable."
  • "High availability features are lacking."

What is our primary use case?

We primarily use the solution for threat protection. 

What is most valuable?

I found the solution easy to deploy.

It has a nice IP set.

The VPN technologies are very good. 

It's largely very feature-rich.

The solution is scalable. 

Technical support is generally helpful.

It is stable and reliable. 

What needs improvement?

I don't have any real problems with the solution. 

High availability features are lacking. It's a bit too standard as a solution. It needs high availability. 

We'd like the solution to be a bit cheaper. It's quite pricey. 

For how long have I used the solution?

I've been working with the solution for three or four years. 

What do I think about the stability of the solution?

The solution is pretty stable. I'd rate it eight or nine out of ten in terms of reliability. It has limitations for high-availability features. It's more traditional. 

What do I think about the scalability of the solution?

It's a good solution if you need to scale. 

We have three or four customers using the solution right now. 

How are customer service and support?

Technical support is fine. We haven't had issues with them when we need help. 

How was the initial setup?

The solution is straightforward to set up. Since it is so easy, it takes one or two months for a migration. An initial setup might take one or two weeks. 

We need Panorama. We give the IP to the team and Panorama as well. Then we have to ensure the firewall has internet access. 

What's my experience with pricing, setup cost, and licensing?

There are a lot of licensing options. It can be a bit complicated for users. They could work to simplify the options. The product is also a very expensive firewall. 

What other advice do I have?

I'm an integrator. We do use a variety of versions of the solution. We have a few clients using the product. 

I'd recommend the solution to others. It improves protection and is a good firewall. 

I would rate the solution eight out of ten. I'm happy with its capabilities.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
Palo Alto Networks WildFire
March 2025
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,672 professionals have used our research since 2012.
reviewer1155861 - PeerSpot reviewer
Solution Architect at a energy/utilities company with 5,001-10,000 employees
Real User
The price is fair, has good security, and has cloud-related features.
Pros and Cons
  • "The most valuable features of the solution are user-friendliness, price, good security, and cloud-related options."
  • "The solution can improve its traffic management."

What is our primary use case?

We use the solution for site-to-site VPNs and it replaces the proxy.

What is most valuable?

The most valuable features of the solution are user-friendliness, price, good security, and cloud-related options.

What needs improvement?

The solution can improve its traffic management.

For how long have I used the solution?

I have been using the solution for three months.

What do I think about the stability of the solution?

I give the stability a ten out of ten.

What do I think about the scalability of the solution?

I give the scalability a seven out of ten. We have seven thousand people using the solution.

Which solution did I use previously and why did I switch?

We previously used Cisco Networks but we switched to Palo Alto Networks WildFire because it has more options that meet our needs.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

The price is fair and comparable to other solutions.

What other advice do I have?

I give the solution an eight out of ten.

A limited number of people are required for maintenance. One person is enough for the day-to-day but we have overlapped for coverage. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant at a tech services company with 501-1,000 employees
Reseller
Different deployments available, highly scalable, and plenty of features
Pros and Cons
  • "The solution is completely integrated with all the other Palo Alto products. I think that it is the best part for endpoint protection. The firewall features include URL and DNS filtering, threat protection, and antivirus."
  • "The threat intelligence that we receiving in the reporting was not as expected. We were expecting more. Additionally, we should be able to whitelist a specific file based on a variety of attributes."

What is our primary use case?

We are using the solution for our zero-day advanced persistent threats(APT). Additionally, we are using it as our only sole network distribution.

What is most valuable?

I have found that there are many good features found with this solution. There is the option of cloud and an on-premises version. 

The service-level agreement(SLA) provides the ability to converts the unknown to the known in less than five minutes. 

The environment analysis runs in multiple areas and does not just execute in one area, such as the virtual hypervisor.

The solution is completely integrated with all the other Palo Alto products. I think that it is the best part for endpoint protection. The firewall features include URL and DNS filtering, threat protection, and antivirus. 

What needs improvement?

The threat intelligence that we receiving in the reporting was not as expected. We were expecting more. Additionally, we should be able to whitelist a specific file based on a variety of attributes.

In a future release, they could make the solution be a stand-alone deployment, one that does not need another Palo Alto solution and can integrate with any other solution from another company. For example, we could use this solution together with other solutions, such as Fortinet firewalls or endpoint solutions. 

What do I think about the stability of the solution?

The solution is stable and reliable. Since it is on the cloud we do not have to worry about this much.

What do I think about the scalability of the solution?

The solution is scalable. We have approximately 400 users using the solution. We currently do not plan to increase the capacity because our maximum amount of users would be 500 users and we only have approximately 300 on-premise users at this time while the rest of them are working remotely.

How are customer service and technical support?

I have found the technical support responsive.

How was the initial setup?

Since it is a cloud-based version the setup was straightforward and easy, we just have to activate the license to use it.

What's my experience with pricing, setup cost, and licensing?

We are on an annual subscription. When we purchased the firewall, we had activated this solutions license for a minimum of one year. The price of the solution is fair.

What other advice do I have?

I would recommend this solution to others.

I rate Palo Alto Networks WildFire a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
Network Security Engineer at Data Consult
Real User
With this product, we receive the best monitoring and reports
Pros and Cons
  • "​Installing this product as a datacenter firewall for segregation and segmentation, and also configuring policies between zones has improved my organization."
  • "With this product, we receive the best monitoring and reports.​"
  • "​The VPN and decryption need improvement."
  • "​They provide a medium level of technical support."

How has it helped my organization?

Installing this product as a datacenter firewall for segregation and segmentation, and also configuring policies between zones.

What is most valuable?

Threat Prevention and WildFire features should be enabled in Palo Alto. With this product, we receive the best monitoring and reports.

What needs improvement?

The VPN and decryption need improvement.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No, I did not encounter any issues with Palo Alto's firewall. The product is very stable.

What do I think about the scalability of the solution?

No, but you should do the rightsizing before buying the product. 

How are customer service and technical support?

They provide a medium level of technical support.

Which solution did I use previously and why did I switch?

I used Cisco. Palo Alto is better for datacenter and Cisco for perimeter.

How was the initial setup?

Straightforward to use.

What's my experience with pricing, setup cost, and licensing?

More expensive than other firewalls.

Which other solutions did I evaluate?

We evaluated Cisco Firepower.

What other advice do I have?

My advice is to install Palo Alto's firewall as a datacenter. You should enable the features (Threat Prevention (AS, AV, and Vulnerability Protection), File Blocking, URL Filtering, WildFire, etc.).

Palo Alto's firewall is the best firewall right now. I have used Palo Alto since 2014.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Qaiser Abbas - PeerSpot reviewer
Sr. Solutions Architect at a tech services company with 51-200 employees
Real User
Scalable solution for mitigating threats and zero-day attacks; can be set up within minutes
Pros and Cons
  • "Scalable ATP solution that's quick to set up. It demonstrates good performance and stability."
  • "The only problem with this solution is the cost. It's expensive."

What is our primary use case?

Palo Alto Networks WildFire is an ATP solution. It provides advanced threat protection, so it can protect customers against zero-day attacks.

What needs improvement?

The only problem with this solution is the cost. It's expensive.

What do I think about the stability of the solution?

Palo Alto Networks WildFire demonstrates good performance. It's stable.

What do I think about the scalability of the solution?

Palo Alto Networks WildFire has good scalability.

How are customer service and support?

We came across some issues with the Palo Alto support team, but overall their support is okay.

How was the initial setup?

Like any other firewall, this product is okay, in terms of setup. The initial setup was very quick, and can be done within a few minutes.

What's my experience with pricing, setup cost, and licensing?

This product and its license is expensive.

Most of the customers get a yearly subscription.

I didn't see any costs in addition to the standard license and fees for Palo Alto Networks WildFire.

What other advice do I have?

We also provide Palo Alto Networks WildFire to our customers, and we've been dealing with it since it came into the product line.

We deployed this solution both on cloud and on-premises. It's a mixture of both types of deployment.

Palo Alto Networks WildFire is a good solution. It has been able to mitigate a lot of threats and attacks.

We have a lot of customers using Palo Alto Networks WildFire.

We have network engineers who handle the deployment and maintenance of this solution, and they are the same people who handle the deployment and maintenance of Fortinet FortiGate.

We recommend this product to people who want to start using it, but if the customer only has limited budget, then we cannot recommend it.

I'm giving Palo Alto Networks WildFire a score of eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sr Security Engineer at a computer software company with 51-200 employees
MSP
Application encryption is useful, but it's somewhat pricey
Pros and Cons
  • "WildFire's application encryption is useful."
  • "The system performance degrades after the solution has been deployed for some time. The data that it gives us becomes a little bit slow. When you try to get some data for troubleshooting, it seems like it's working hard to extract that data."

What is our primary use case?

We use WildFire for malware protection in our customers' companies.

What is most valuable?

WildFire's application encryption is useful.

What needs improvement?

The system performance degrades after the solution has been deployed for some time. The data that it gives us becomes a little bit slow. When you try to get some data for troubleshooting, it seems like it's working hard to extract that data. 

For how long have I used the solution?

I've been selling WildFire for more than two years.

What do I think about the stability of the solution?

WildFire is stable.

What do I think about the scalability of the solution?

Wildfire is scalable.

How are customer service and support?

Palo Alto support is very slow in this region.

How was the initial setup?

WildFire is easy to deploy. I have been working on these solutions for quite some time, so I don't foresee any issues.

What's my experience with pricing, setup cost, and licensing?

WildFire is a little bit pricey. Sometimes it's difficult to sell it to customers at the current price.

Which other solutions did I evaluate?

We sometimes use Fortinet FortiGate for clients. It depends upon the requirements, which vary from customer to customer. 

What other advice do I have?

I rate WildFire six out of 10. To people considering WildFire, I recommend that they understand their own needs. They should do the proper due diligence. Right now, everybody's cutting costs because of COVID-19. They're trying to automate most things through the PA, so the cost-cutting is going to be a major factor in the future.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
it_user722004 - PeerSpot reviewer
Security Solutions Architect at a tech services company with 51-200 employees
Real User
The cloud-based services are a nice feature.
Pros and Cons
  • "The cloud-based services are a nice feature."
  • "My primary use case for this solution is for a secure gateway."
  • "I think it would be nice for Palo Alto to work without the connection to the cloud. It is 100% powerful when connected to the cloud. But, if you disconnect from the cloud, you only get 40-50% power."

What is our primary use case?

My primary use case for this solution is for a secure gateway. It creates a proxy or an appropriation for the suspicious files that can be damaging. 

How has it helped my organization?

The cloud-based services are a nice feature.

What needs improvement?

I do not find it as secure as other solutions. Furthermore, the cloud-based solutions are still not legally available in countries like Saudi Arabia, Iran, and Russia. Some countries do not allow the service according to country obligations. They can not use the cloud services for government offices. So, Wildfire is not allowed in several locations.

I think it would be nice for Palo Alto to work without the connection to the cloud. It is 100% powerful when connected to the cloud. But, if you disconnect from the cloud, you only get 40-50% power.

For how long have I used the solution?

More than five years.

Which solution did I use previously and why did I switch?

I have previous experience with FireEye and Symantec. I find that Symantec is a standalone on an enterprise level secure market, which I cannot say for WildFire.

How was the initial setup?

The initial setup was straightforward and easy.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.