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it_user217794 - PeerSpot reviewer
Chief Information Security Officer at a financial services firm with 51-200 employees
Vendor
The deployment of Wildfire was surprisingly easy but inspection over different protocols needs to be improved.

What is most valuable?

Being able to discover malicious files unknown to most AV vendors.

How has it helped my organization?

It has allowed me to stop new attacks before they could gain a foothold in my network.

What needs improvement?

  • Inspection over different protocols (not just HTTP/FTP)
  • Inspecting more file types
  • Providing information back to the community that it uses to support its product.

For how long have I used the solution?

I've used it for three years. However, my current company isn't using the product. I took a different engineering route into the company and I decided to use other protection solutions and not Wildfire.

Buyer's Guide
Palo Alto Networks WildFire
December 2024
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,020 professionals have used our research since 2012.

What was my experience with deployment of the solution?

The deployment of Wildfire was surprisingly easy.

What do I think about the stability of the solution?

Wildfire itself was a very stable product.

What do I think about the scalability of the solution?

I never had any issues with scalability. When I enabled it, it seemed to work in the environment that the firewall was already servicing.

How are customer service and support?

Customer Service:

Great when I was at a large company but average or less than average at a small company.

Technical Support:

Overall their support people are better than most tech companies.

Which solution did I use previously and why did I switch?

There was no solution in this space before Wildfire. Both FireEye and Wildfire came onto the market right around the same time.

How was the initial setup?

It was straightforward as I could, literally, turn on the firewall settings in five minutes or less.

What about the implementation team?

You really don't need to pay to turn it on. The configuration is very simple.

What was our ROI?

There are two levels of Wildfire.

  1. The free version which is great, so I would guess there is no ROI on this version
  2. Then there is the subscription version of the service and this is a very affordable yearly subscription per firewall

What's my experience with pricing, setup cost, and licensing?

Initially, the product doesn't cost anything for the first tier of usage you can prove the product before buying it.

Which other solutions did I evaluate?

  • FireEye
  • Blue Coat
  • ProofPoint.
  • Even as the more the list of products I look at each year is pretty long.

What other advice do I have?

If you're running Palo Alto firewalls there is no reason not to use it at the free level. Once you have run it for a while at the basic level, you can make an educated decision if it's worth paying for the subscription (it is).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user333885 - PeerSpot reviewer
it_user333885EMEA Corporate Sales - Advanced Cyber Security Solutions at a tech company with 5,001-10,000 employees
Real User

Best bit is out of 27000 customers of Palo Alto Networks, you are getting intel from every single PA appliance which resembles to millions of users' data. The time for wait is about to drop to 5min from 15min.

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reviewer1581882 - PeerSpot reviewer
Sr Manager - Information Security & Researcher at a tech services company with 1,001-5,000 employees
Real User
Plenty of features, scalable, and reliable
Pros and Cons
  • "The solution has plenty of features."

    What is our primary use case?

    We are using Palo Alto Networks WildFire as a firewall to block malicious traffic. We use the IOCs, such as hash signatures matches, and IP addresses to block potential threats. Additionally, we use Palo Alto for VPN connectivity, but this is another product.

    What is most valuable?

    The solution has plenty of features.

    For how long have I used the solution?

    I have been using Palo Alto Networks WildFire for approximately three years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    Palo Alto Networks WildFire is scalable.

    We have 12 offices that are using Palo Alto Network solutions.

    Which solution did I use previously and why did I switch?

    I have previously used Juniper solutions, such as the vSRX model.

    How was the initial setup?

    The solution is easy to install.

    What about the implementation team?

    We had one person from the vendor's support team help us do the implementation of the solution. They were very helpful.

    What's my experience with pricing, setup cost, and licensing?

    The price of the Palo Alto Networks WildFire license is expensive. When it came time to renew the solution the price doubled.

    Which other solutions did I evaluate?

    We are evaluating other solutions, such as FortiGate because the price of Palo Alto Networks WildFire is high.

    What other advice do I have?

    If your organization can afford this solution then I would recommend it. However, there are other solutions on the market that have similar features at a lower cost, such as FortiGate and Juniper.

    I rate Palo Alto Networks WildFire a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Palo Alto Networks WildFire
    December 2024
    Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
    831,020 professionals have used our research since 2012.
    it_user221883 - PeerSpot reviewer
    Network Systems Manager with 51-200 employees
    MSP
    A custom script is required to put the SSL Decryption certificate into Mozilla Firefox but it is a very comprehensive and secure firewall.

    What is most valuable?

    User identification and the Applipedia are the most useful. The integration of the Applipedia with the application identification at layer seven makes it a very comprehensive, and secure, firewall.

    How has it helped my organization?

    We have the ability to see what traffic is coming and going in a much deeper and more detailed fashion. We have also found, and stopped, several malware applications before they infected the endpoints.

    For how long have I used the solution?

    I've used it for five months.

    What was my experience with deployment of the solution?

    During initial testing we were too strict on what was allowed outbound. We ended up needing to open up more broad categories. We also found that several websites do not function well with the SSL Decryption feature. We also found that a custom script is required to put the SSL Decryption certificate into Mozilla Firefox.

    What do I think about the stability of the solution?

    No the product has been very stable and reliable.

    What do I think about the scalability of the solution?

    We implemented it in a smaller environment but, find that the 3000 series has plenty of power and has the ability to grow with us as we provide north-south as well as east-west security between internal environments.

    How are customer service and technical support?

    Customer Service:

    Customer service is very friendly and responsive to any request.

    Technical Support:

    I have found the tech support to be impressive. Support agents are available 24/7, and I have never waited for more than an hour to speak with an agent. I would consider the first team you call to be equivalent to most level two or three engineers.

    Which solution did I use previously and why did I switch?

    Previously we used Cisco ASA 5510 and Fortinet. Fortinet was an old version and was phased out due to this. The Cisco ASA was replaced do to the limited capability of the out of box functionality and reporting.

    How was the initial setup?

    Initial set-up was straightforward and easy. We were able to get both devices on the network and set-up to look at traffic within a few hours on split up time. The products complexity came from the terms and the overall thinking of how the product works.

    What about the implementation team?

    We did it in-house.

    Which other solutions did I evaluate?

    Before choosing Palo Alto we also reviewed Cisco ASA, Fortinet, and Sophos.

    What other advice do I have?

    The product is straightforward to implement, though if you are looking for a quick implementation, I would suggest bringing in an expert.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user

    Could you let me know the bandwidth before and after installation of the device. How much was the reduction in speed. How about performance in VPN ?

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    PeerSpot user
    Presales Technical Consultant at a tech services company with 51-200 employees
    Consultant
    The way that the product process or handle the traffic, is one of the best in the industry.​

    Valuable Features:

    It has one of the best WebUIs that I have used, because at a glance looks simple, but offers us a lot of options to secure all the traffic that is passing through the device (or all traffic that the user decides to pass through). Besides, the way that scan the applications to detect what kind of application is do not affect anything about the device's performance. The way that the product process or handle the traffic, is one of the best in the industry.

    Improvements to My Organization:

    Well, I work as a security consultant, so one of my functions is to help and provide to the end users with recommendations about technologies or process to secure their network. So, one of my customer decide to migrate from TMG/UMG to Palo Alto, it took a while, but during this process, I showed them many ways to improve their current security with Palo Alto, and after a while, they are very comfortable with the technology, for them now, it is easier to apply some kind of web filtering or application filtering than the past.

    Room for Improvement:

    I'd like to see a wizard to create IPSec VPNs. They need to  improve the graphics to show the network behavior.

    Deployment Issues:

    Deployment is easy.

    Stability Issues:

    The stability is acceptable.

    Scalability Issues:

    It depends about the project, but offers a good HA option.

    Other Advice:

    Always show to the customer what the product can do for them and what not, is a good practice, because they can open their eyes and to be sure what are the benefits of that technology. Always analyze the network topology, using the customer's network diagram and ask every doubt that you have, for my experience a good analysis and deployment plan give us a successful implementation.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user326337 - PeerSpot reviewer
    it_user326337Customer Success Manager at PeerSpot
    Real User

    What would you like to know about network behavior that you currently cannot know/see?

    reviewer1563570 - PeerSpot reviewer
    Assistant Principal at a government with 1,001-5,000 employees
    Real User
    Excellent for remote access and very stable
    Pros and Cons
    • "Remote access is excellent."
    • "Management and web filtering can be improved. There should also be better reporting, particularly around web filtering."

    What is our primary use case?

    We use it for remote access and security.

    What is most valuable?

    Remote access is excellent.

    What needs improvement?

    Management and web filtering can be improved. There should also be better reporting, particularly around web filtering.

    For how long have I used the solution?

    We've had it for years.

    What do I think about the stability of the solution?

    It is very stable.

    Which solution did I use previously and why did I switch?

    We were using another solution. We switched for more features.

    How was the initial setup?

    Its initial setup is complex. It is specialized. It is not off-the-shelf stuff. 

    What about the implementation team?

    We used a reseller. It took six months. You need two to three people for its deployment and maintenance.

    What's my experience with pricing, setup cost, and licensing?

    It depends on the features. Additional features cost additional money as well.

    What other advice do I have?

    I would rate this solution an eight out of 10.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1638684 - PeerSpot reviewer
    System Administrator at a financial services firm with 501-1,000 employees
    Real User
    A superb backup solution
    Pros and Cons
    • "The backup is the best feature."
    • "The cost of the solution is excessively high."

    What is most valuable?

    The backup is the best feature. It is better than with other firewalls. 

    What needs improvement?

    The cost of the solution is excessively high. 

    For how long have I used the solution?

    I have been using Palo Alto Networks WildFire for more than four years. I would say five or six years. 

    What's my experience with pricing, setup cost, and licensing?

    The solution is overpriced. 

    What other advice do I have?

    We use the solution in our company.

    The product is the best. It is superb.

    I rate Palo Alto Networks WildFire as a nine out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Deputy Manager at a tech services company with 201-500 employees
    Real User
    Top 20
    The IDA and IPS system filtering provide an enhancing network and endpoint security for the client
    Pros and Cons
    • "High availability with active-active and active-passive modes."
    • "The data analytical system for deployment needs to improve."

    How has it helped my organization?

    It provides the enhancing network and endpoint security for the client through its IDA and IPS system filtering.

    What is most valuable?

    The most valuable features are:

    • High availability with active-active and active-passive modes.
    • Redundant power input for increased reliability.
    • Fan-less design.

    What needs improvement?

    The data analytical system for deployment needs to improve.

    How are customer service and technical support?

    Technical support is excellent, I would rate it a 10/10.

    How was the initial setup?

    It is quite easy to set up.

    What's my experience with pricing, setup cost, and licensing?

    The pricing and licensing option should be categorized for various countries such as for Bangladesh.

    Which other solutions did I evaluate?

    We looked at Forcepoint NGFW.

    What other advice do I have?

    Technical support is excellent and it is a promising option.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1506867 - PeerSpot reviewer
    Pre-sales manager at a tech services company with 11-50 employees
    Real User
    Good Sandbox Capabilities and good technical support
    Pros and Cons
    • "The most valuable features of this solution are sandbox capabilities."
    • "Our main concern is that everything has to be synced with the WildFire Cloud and has to be checked through the subscription."

    What is our primary use case?

    We are a security company working in the security system for the banking sectors, and we're trying to penetrate through the identity and access management products for our clients.

    We work with all of the Palo Alto technologies.

    What is most valuable?

    The most valuable features of this solution are sandbox capabilities. 

    It removes all of the potential risks that come with attached documents or any macros from the vulnerability to be extended to Wildfire and to ensure that these kinds of attachments do not contain ransomware.

    What needs improvement?

    Our main concern is that everything has to be synced with the WildFire Cloud and has to be checked through the subscription.

    In the next release, I would like to see some integration with other products, with endpoints and management. 

    Also, there are too many features for the client to research.

    For how long have I used the solution?

    We are starting to implement it into the Egyptian market. We closed one of the deals only last month. But, we have been working with the Next Generation and WildFire since 2015.

    How are customer service and technical support?

    Technical support is working fine. They have helped us a lot.

    Which solution did I use previously and why did I switch?

    We are using Forcepoint, Palo Alto the Next Generation, Cortex, and Panorama.

    What's my experience with pricing, setup cost, and licensing?

    They are currently working on sandboxing for an on-premises version rather than a subscription for WildFire through the firewall.

    The price is a bit higher than the other products such as TrendMicro, or FireEye.

    We lost an opportunity where the client chose FireEye for the price.

    What other advice do I have?

    It's a very good product.

    I would rate Palo Alto Networks WildFire and eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Buyer's Guide
    Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2024
    Buyer's Guide
    Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.