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reviewer1182405 - PeerSpot reviewer
Sales Representative at a comms service provider with 10,001+ employees
Reseller
Top 20
User-friendly MFA that requires better connection to Microsoft Word
Pros and Cons
  • "This is a user-friendly solution."
  • "I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved."

What is our primary use case?

I am a reseller for PingID.

What is most valuable?

This is a user-friendly solution.

What needs improvement?

I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved.

For how long have I used the solution?

I have been using PingID as an end user for about four years.

Buyer's Guide
Ping Identity Platform
January 2025
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What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and support?

I have not needed to contact support yet.

What other advice do I have?

Ping is a suitable on-premise Active Directory in the IT environment.

I would rate the solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
CEO at a tech services company with 11-50 employees
Real User
Offers good support for multi-factor authentication
Pros and Cons
  • "The solution is stable. We haven't experienced any bugs or glitches."
  • "The solution should allow for better integration with other platforms and the UBT."

What is our primary use case?

We primarily use the solution for access to cloud applications.

What is most valuable?

The support for multi-factor authentication from different sources is the solution's most valuable feature.

What needs improvement?

The solution should allow for better integration with other platforms and the UBT.

The solution needs to offer stronger support for the password-less authentication.

For how long have I used the solution?

I've been using the solution for less than a year.

What do I think about the stability of the solution?

The solution is stable. We haven't experienced any bugs or glitches.

What do I think about the scalability of the solution?

The scalability is good. It's been able to provide us with enough scalability for our needs. We have about 100 users on the solution currently. 

How are customer service and technical support?

We've been in touch with technical support and have been satisfied with their services so far.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

Our team handled the deployment internally.

What's my experience with pricing, setup cost, and licensing?

We pay a licensing fee to Ping on a yearly basis. We don't have to pay an extra fee for technical support.

Which other solutions did I evaluate?

Before choosing Ping, we evaluated Okta.

What other advice do I have?

We use a hybrid deployment model and are using the latest version of Ping.

It's being used quite extensively in our organization, although I'm unsure as to if we have plans to increase usage.

If someone is looking for a solution that works both for on-prem or hybrid, I strongly recommend opting for the cloud. It's a simple implementation and the solution is quite interesting. There are a lot of integrations. The on-prem is not very easy to implement in comparison to the cloud but it's very good, and, for organizations with on-premise requirements, it's bound to be one of the top choices.

I'd rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Ping Identity Platform
January 2025
Learn what your peers think about Ping Identity Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Specialist at a manufacturing company with 10,001+ employees
Real User
The auto-discovery feature is helpful, but the legacy applications remain an issue
Pros and Cons
  • "I find the auto-discovery feature the most valuable. It helps us automate a lot of things using a single password across applications."
  • "It has a long way to go until it is a cloud-based solution."

What is most valuable?

The auto-discovery feature the most valuable. It helps us automate a lot of things using a single password across applications. 

What needs improvement?

The legacy applications remain an issue. There also is a tendency for downtime and network issues. Also, it has a long way to go until it is a cloud-based solution.

For how long have I used the solution?

One to three years.

How was the initial setup?

It is a straightforward setup, but we did have some debugging issues. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1320579 - PeerSpot reviewer
Solution Architect at a computer software company with 5,001-10,000 employees
Real User
Multifactor authentication improves security but there are some limitations with integration
Pros and Cons
  • "The most valuable feature is multifactor authentication."
  • "Currently, the main integration is SAML-based, but other integration methodologies need to be supported."

What is our primary use case?

I am a consultant and this is one of the solutions that I implement for my clients.

It is used for the federation integration of the whole organization.

What is most valuable?

The most valuable feature is multifactor authentication.

What needs improvement?

Currently, the main integration is SAML-based, but other integration methodologies need to be supported.

There are challenges when it comes to setting up this solution for external IP usage.

For how long have I used the solution?

I have been using PingFederate for about a year.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

PingFederate is scalable. My customers are enterprise-level organizations with more than 1,000 users.

How are customer service and technical support?

Technical support for PingFederate is fine.

Which solution did I use previously and why did I switch?

I have experience with Keycloak, which I find to be a comparable solution. I think that the big difference between them is the multifactor aspect.

How was the initial setup?

The initial setup is ok. I would say that it is manageable.

What other advice do I have?

PingFederate is a good product but there are limitations. It is a good solution especially if it's an internal IP usage customer. For external customers, they do have challenges, although there are solutions for that available, as well.

Overall, it is a good product with some integration limitations.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: consultant
PeerSpot user
Buyer's Guide
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Updated: January 2025
Buyer's Guide
Download our free Ping Identity Platform Report and get advice and tips from experienced pros sharing their opinions.