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Ping Identity Platform vs UserLock comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ping Identity Platform
Ranking in Authentication Systems
6th
Ranking in Access Management
4th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
28
Ranking in other categories
Single Sign-On (SSO) (4th), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (6th), Customer Identity and Access Management (CIAM) (2nd), Directory Servers (1st)
UserLock
Ranking in Authentication Systems
20th
Ranking in Access Management
25th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Authentication Systems category, the mindshare of Ping Identity Platform is 3.5%, down from 4.9% compared to the previous year. The mindshare of UserLock is 1.1%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Dilip Reddy - PeerSpot reviewer
Easy to use but requires improvements in the area of stability
In my company, we have worked on authorization, and I know that there are different types of grants. We have worked on the authorization code, client credentials, and ROPC grant. There are two types of tokens, like the JWT token and internally managed reference tokens. JWT tokens are useful for finding information related to the claim requests. Internally managed reference tokens are useful for dealing with visual data and information. For the clients to fit the user information, they need to do additional work to fit all the user info into the site, which is to define and validate the token issue and provide the request for VPNs. I worked on the key differences between the authorization code and implicit grant. In the authorization code type, you will have the authorization code issued initially to the client, and the client has to exchange it with the authorization server, like using a DAC channel to get the access token. In implicit grants, tokens are issued right away if the application is a single-page application. We can either use the authorization code or an implicit grant.
Bill H. - PeerSpot reviewer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is a user-friendly solution."
"The most valuable feature is multifactor authentication."
"I find the auto-discovery feature the most valuable. It helps us automate a lot of things using a single password across applications."
"From a security perspective, I highly value the product's biometric authentication methods such as FIDO, FaceID, YubiKey, and the mobile app."
"PingFederate is very flexible. We can do many customizations, and it also provides an SDK to tailor it to our specific requirements. There are also numerous plugins available. I've worked with tools like ForgeRock and Okta, but I find PingFederate to be the most customizable."
"I work on the application onboarding process because we have multiple customers and get data from different sources."
"The solution is stable. We haven't experienced any bugs or glitches."
"It's convenient for users to log in through Ping using the Kerberos adapter because it doesn't require them to authenticate again."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
 

Cons

"They could use some bio-certification. It's just more user-friendly and more convenient than entering the one time passes. That would be an improvement."
"The product's community has certain shortcomings that require improvement."
"I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved."
"It has a long way to go until it is a cloud-based solution."
"The management console needs to be improved. PingID should revise it."
"Ping Identity Platform must improve its UI since its management console is complicated."
"PingFederate's UI could be streamlined. They have recently made several improvements, but it's still too complex. It's a common complaint. The configuration should be simplified because the learning curve is too steep."
"PingID should put a little more effort into making a pretty self-explanatory deck about their tech features and the services they offer."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
 

Pricing and Cost Advice

"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."
"The platform's value justifies the pricing, especially considering its security features and scalability."
"Ping Identity Platform is not very expensive."
"The tool is quite affordable."
"The pricing is neither too expensive nor too cheap."
"PingID's pricing is pretty competitive."
"The product is costly."
"Ping offers flexible pricing that's not standardized."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
10%
Manufacturing Company
9%
Educational Organization
6%
Government
11%
Manufacturing Company
7%
Retailer
7%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about PingID?
The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...
What is your experience regarding pricing and costs for PingID?
The pricing is neither too expensive nor too cheap.
What needs improvement with PingID?
The management console needs to be improved. PingID should revise it.
Ask a question
Earn 20 points
 

Also Known As

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
No data available
 

Overview

 

Sample Customers

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Ping Identity Platform vs. UserLock and other solutions. Updated: April 2025.
847,862 professionals have used our research since 2012.