Quest Rapid Recovery Reviews

We primarily use the solution to back up our critical servers. We have an SQL server, so we use it to back up the data and the services on the SQL server to another machine in our disaster recovery site. We also use to back up our file server and some other critical servers.

The solution's most valuable aspect is its ability to back up a physical server to another physical or virtual server. 

The solution should improve the reporting functionality.

The pricing could be adjusted.

The on-premises deployment model shouldn't have a maintenance fee. If there's going to be technical support, they need it to be free or it should be paid on upon adopting the solution.

I've been using the solution for three years.

The solution is stable.

The solution has good scalability.

We only really had interactions with technical support during the initial setup of the solution. they responded to our requests and were able to assist us.

We have used other solutions, including NetApp, in the past. It was quite expensive to set up the infrastructure and maintain it which was why we switched.

The solution is complex. We tried hard to set up the solution, and it took us a while to activate. Deployment took a couple of days as we had to leave it and come back until we finally succeeded in implementing it. You only need one IT person and an external consultant for deployment and maintenance.

We used a consultant that assisted us with implementation.

The licensing costs are quite reasonable; they aren't the most expensive option. You do have to pay an extra amount every three years.

We looked at three other vendors but we ultimately decided on this solution because it had the ability to function well with our existing infrastructure.

We use the on-premises deployment model.

It wasn't deployed for users. It was deployed for backup purposes for our servers. It's just the IT administrator that handles it. It's doing everything on its own. All we do is just supervise to check that it's still backing up our data.

It's a good solution. Most people may just find that it is undesirable to pay per call. I think they charge per call, so you should check your infrastructure before choosing Quest.

I'd rate the solution six out of ten.

Quick and easy backups for all of my servers.

We now can make hourly backups of all our servers, both virtual and physical.

The need for speed is very important. Tech support must be quicker to respond to all issues. At least they do respond with a solution eventually. Tech people are clever and they use Google to get Windows answers.

We have used this solution for about three years.

There were no major stability issues.

There were no major scalability issues. This is usually license based.

We need clever tech people with a faster response time on regular tech questions. I was able to solve most issues on my own.

We used Backup Exec before. This was recommended, so we switched.

The initial setup was very straightforward and simple. It was just the standard "next, I agree, next," and setup. The retention policy is in plain English.

It is expensive. If you do not need physical backups, it is expensive for basic virtual backups. Look for an alternative solution.

At that time, this solution did all that we needed.

You must use physical hardware. Do not create this server in a virtual server. We did that at first and it was way too slow. We then used a physical server on eBay with customer storage. Now it is so much faster. Not running in a Hyper-V physical later is always faster.

It is easy to do recoveries from the very granular recovery points available. It is easy to change from default backup scheds/retention policies to client-specific ones as needed. Push installs of the client software have been successful.

The new ver. 6 (Rapid Recovery) has no agent software needed (for VMs) and I'd like to upgrade to that.

It is now fairly simple for operators to keep backups automated and easily do restores, or for managers to log onto the web GUI to get a quick view on things. If you don't have knowledgeable or enough staff to troubleshoot it well and you're on contract, Dell support will do their utmost to support and fix it (so far).

GUI response time has a LOT of lag, although in all fairness it might be due to us running more clients than we should on the server (although that has supposedly been improved in the newly released version 6, called Rapid Recovery). It doesn't support tape backup or Mac clients (although I've heard rumours that users have been able to get it to work with tape and because it has a good Linux client, I would love to try to use MacPorts or Fink or Homebrew to try to get our newer Mac clients to run the Linux client). Works well with Windows and Linux physical and VMs. Newest (Rapid Recovery) version says that it won't "officially" support Win XP and Server 2003 clients any longer, although they should still work.

I have used it for over five years, since back before Dell bought it out, when it was called Replay.

I have not encountered any deployment issues.

I have not encountered any stability issues.

In my opinion, it's designed more for mid-sized, enterprise-level organizations, although if larger orgs use it, they'll have to add additional physical core servers, as Dell recommends not exceeding 130 clients per core server (although we are using 180 on ours but that's taxing it). We have about 75TB of storage supported by AppAssure for those clients, split into four repositories; some SAN, some DAS.

So far, I've found both the online forums and Dell Community pages and the Dell knowledge base pretty extensive, and all our direct support with Dell techs has been quick and so far very helpful. Hopefully, it will stay good now that they've just transferred Dell Software to Quest since Dell and EMC merged.

Technical support is very good to excellent.

I'm not sure how things will continue with the software now being supported by Quest, although the newest version (Rapid Recovery) looks worth upgrading to and is supposed to have addressed some of the weaknesses of the 5.4 versions. We run this on two servers (one is the source - where all the backups back up to; the other is a target, which is where everything is replicated to as soon as each backup finishes, for DR purposes). The replication works well and allows you to change servers to the main "source" core in case of a server failure or problem, which we had to do once.

There are a lot of PowerShell script features you can run with it and a fairly large amount of forum and user info on the Web even outside of Dell's pretty extensive knowledge base online for it.

The GUI seems to be JavaScript-based and the events logs are MongoDB-based.

The solution is primarily used to backup all infrastructure environments as well as the database.

The best feature of the solution is the user interface. It also offers a very simple audit from the utilization environment and has a very easy installation agent on record.

Rapid Recovery support is very bad. It's outdated and needs to be expanded.

Rapid Recovery can only backup the machine or disc, but it can't back up from folders, files, and things like that.

In a future release, I'd like them to offer more database support, file-level backup capabilities, and recovery, and a better support menu in the restoration environment.

The solution is very stable.

Scalability on the solution is great, but you need more resources or to make more backups. You need some RAM memory, more space, to scale.

I've contacted technical support in the past if I've needed information or to find out if Rapid Recovery will be able to support some features. We've never had any problems with them before. 

We previously sold Quest Results. It's from the same Quest software company. We switched because Quest is an enterprise-level backup solution. Rapid Recovery is a better small and medium-sized business solution.

The initial setup is very easy. It's not complex. Installation only takes maybe five or six minutes. Edge installation takes another five or so minutes as well, so you are up and running in ten minutes.

We handle the deployment.

I'm a distributor. I sell this solution to clients. We typically deal with the on-premises version of the solution.

The solution is a great backup for the retail environment. It's a simple installation as well.

I would rate the solution eight out of ten.