Quest Rapid Recovery Reviews

Our primary use case of this solution is for backup and recovery.

The general backup for replication and virtual standby are the most valuable aspects. It does what it says it does. It's a decent tool for not a big budget.

It's buggy. That's a big problem. We're arranging to get rid of it. We're going to switch to Veeam. We've had no end of issues with it. When we got critical outages, we weren't able to rely on. It's quite frustrating but they do have some really, really good support guys. Generally speaking, they do try and get on top of these issues as quickly as possible, but I've just seen too many bugs with it. It doesn't work as I want it to work.

In the next release, they should tie up all these issues that they've got with the bugs.

It's not stable. 

It's relatively scalable. We have 21 users. 

Some of the guys they've for there are really good, some of them are useless. I would rate their technical support as a seven out of ten. 

The initial setup is relatively simple. It's not hard. 

I've experienced a lot of issues with it, so I would advise against installing it and going with Veeam. I would rate it a six out of ten. 

We use the on-prem deployment model for this solution. My primary use case of this solution is to backup my physical server. 

The fact that it can take a snapshot of everything on a server and replicate it on another server in real-time is the most valuable feature. 

You can only take a snapshot from a virtual environment. It should have the ability to take snapshots from both a virtual and physical environment. 

It's very stable. 

It was deployed by the IT department. It's not used by a user. We use it to replicate applications to another point, as another disaster recovery measure. 

We have technical support. The time difference affects their response time but we do get support when we need it. I am satisfied with their support. 

The initial setup was complex. It took a while to deploy because we had a lot of challenges. We didn't get it to a perfect, 100% point. We are managing it the way it is.  

It's very expensive which is why I want to drop it. They charge us per core and we have a six-core server. It's expensive to pay for maintenance charges. I want to switch to something cheaper. 

There are additional costs to the standard licensing fees. 

If cost isn't an issue, it's a very good solution. If you're looking at your overall, yearly costs you should look for something cheaper.

I would rate it a seven out of ten. Not a ten because it's lacking features. It can only replicate from SQL to SQL, not Oracle to SQL or IBM, etc. 

The solution is primarily used to backup all infrastructure environments as well as the database.

The best feature of the solution is the user interface. It also offers a very simple audit from the utilization environment and has a very easy installation agent on record.

Rapid Recovery support is very bad. It's outdated and needs to be expanded.

Rapid Recovery can only backup the machine or disc, but it can't back up from folders, files, and things like that.

In a future release, I'd like them to offer more database support, file-level backup capabilities, and recovery, and a better support menu in the restoration environment.

The solution is very stable.

Scalability on the solution is great, but you need more resources or to make more backups. You need some RAM memory, more space, to scale.

I've contacted technical support in the past if I've needed information or to find out if Rapid Recovery will be able to support some features. We've never had any problems with them before. 

We previously sold Quest Results. It's from the same Quest software company. We switched because Quest is an enterprise-level backup solution. Rapid Recovery is a better small and medium-sized business solution.

The initial setup is very easy. It's not complex. Installation only takes maybe five or six minutes. Edge installation takes another five or so minutes as well, so you are up and running in ten minutes.

We handle the deployment.

I'm a distributor. I sell this solution to clients. We typically deal with the on-premises version of the solution.

The solution is a great backup for the retail environment. It's a simple installation as well.

I would rate the solution eight out of ten.

It is easy to do recoveries from the very granular recovery points available. It is easy to change from default backup scheds/retention policies to client-specific ones as needed. Push installs of the client software have been successful.

The new ver. 6 (Rapid Recovery) has no agent software needed (for VMs) and I'd like to upgrade to that.

It is now fairly simple for operators to keep backups automated and easily do restores, or for managers to log onto the web GUI to get a quick view on things. If you don't have knowledgeable or enough staff to troubleshoot it well and you're on contract, Dell support will do their utmost to support and fix it (so far).

GUI response time has a LOT of lag, although in all fairness it might be due to us running more clients than we should on the server (although that has supposedly been improved in the newly released version 6, called Rapid Recovery). It doesn't support tape backup or Mac clients (although I've heard rumours that users have been able to get it to work with tape and because it has a good Linux client, I would love to try to use MacPorts or Fink or Homebrew to try to get our newer Mac clients to run the Linux client). Works well with Windows and Linux physical and VMs. Newest (Rapid Recovery) version says that it won't "officially" support Win XP and Server 2003 clients any longer, although they should still work.

I have used it for over five years, since back before Dell bought it out, when it was called Replay.

I have not encountered any deployment issues.

I have not encountered any stability issues.

In my opinion, it's designed more for mid-sized, enterprise-level organizations, although if larger orgs use it, they'll have to add additional physical core servers, as Dell recommends not exceeding 130 clients per core server (although we are using 180 on ours but that's taxing it). We have about 75TB of storage supported by AppAssure for those clients, split into four repositories; some SAN, some DAS.

So far, I've found both the online forums and Dell Community pages and the Dell knowledge base pretty extensive, and all our direct support with Dell techs has been quick and so far very helpful. Hopefully, it will stay good now that they've just transferred Dell Software to Quest since Dell and EMC merged.

Technical support is very good to excellent.

I'm not sure how things will continue with the software now being supported by Quest, although the newest version (Rapid Recovery) looks worth upgrading to and is supposed to have addressed some of the weaknesses of the 5.4 versions. We run this on two servers (one is the source - where all the backups back up to; the other is a target, which is where everything is replicated to as soon as each backup finishes, for DR purposes). The replication works well and allows you to change servers to the main "source" core in case of a server failure or problem, which we had to do once.

There are a lot of PowerShell script features you can run with it and a fairly large amount of forum and user info on the Web even outside of Dell's pretty extensive knowledge base online for it.

The GUI seems to be JavaScript-based and the events logs are MongoDB-based.