Service and Support
Quest SharePlex has outstanding customer service with Premier Support offering rapid response and deep technical assistance. Their support team is praised for quick escalation and resolution, ensuring critical issues are managed effectively. The expertise of their support staff in handling complex cases is highly valued by experienced users. With seamless phone and video communication options, Quest's support is superior to other vendors and significantly enhances user experience and satisfaction.
Deployment
Quest SharePlex initial setup is described as easy and straightforward. Users note that following the guide allows quick database replication. Complexity arises with advanced filtering, but Quest support is helpful. Deployment involves few prompts and is manageable, even with large datasets. Experienced users find installation rapid, while newcomers may take longer. Various teams, both in the US and India, handle installation, configuration, and maintenance smoothly, providing seamless database replication in diverse environments.
Scalability
Quest SharePlex is highly scalable, effectively managing terabytes of data. Scalability improved from version 6, with various ways to manage large databases. Used worldwide, it supports high availability and real-time data, integral to many organizations' infrastructure. Increasing customer bases and IoT data use drive more implementations across multiple locations, including China, Canada, the U.S., and Europe. However, scaling complexity exists with larger systems needing high availability and disaster recovery.
Stability
Quest SharePlex stability is noted to be quite strong from version 6 onward, with users experiencing few issues. Stability is commended, despite occasional minor challenges like migration repeats. Users successfully resolve any encountered issues, with no major out-of-sync occurrences reported. Since 2007, updates and upgrades, including compatibility with Oracle versions, have been smooth. User experiences indicate robust performance and reliability, pointing to SharePlex being a reliable choice.