Ruckus Wireless WAN Reviews

The primary use case is to provide indoor and outdoor connectivity to our network.

The best feature is its ability to act as an outdoor local access point. We can deploy it on a tower or building, supplying local network connectivity. It is not restricted to an indoor environment, as is the case with some vendors.

The connectivity, speed, and reliability are very good.

Technical support is something that needs to be improved.

Ruckus needs to develop newer models that support cloud technologies. For example, they have a physical controller for these devices but I would like to see a cloud-based controller.

I had been working with Ruckus Wireless WAN for two years.

My current company does not use this product.

Stability-wise, it is perfect.

This is a scalable product.

The technical support team needs to be improved. They should have field engineers, as opposed to only people available to support the backend.

Having the ability to arrange for a reliable on-site engineer would be helpful.

I would rate the technical support a four out of five. 

Positive

The initial setup is easy. It took us approximately 30 minutes to deploy.

I would budget between 30 and 60 minutes for installation and setup.

This product is worth the money that is spent on licensing fees.

In summary, this is a good product and I recommend the Ruckus outdoor devices. They have good support for this line of access points.

I would rate this solution an eight out of ten.

We use Ruckus to cover high-density areas with wireless solutions. This includes schools, airports, and anything in high-density areas. We have somewhere between 50 to 100 customers and they are mainly IT admins, IT managers, schools, hotels, universities, and army.

It's the coverage that is the most valuable feature, better than what Cisco or Aruba have, better than any other brand. And the number of concurrent clients that each action point can hold is very high.

I can't think of any area that needs improvement. It's an easy product to use, the dashboards and interface are very good.

They could include a firewall feature in the next release but even there it's not really necessary because if you have a wireless solution you have a firewall and all the network components. But if I have to come up with something that needs improved, it would be the firewall. 

We've been using the latest version of the product for the past two years. 

It's a very stable product.

It's a very scalable product.

The technical support is very good. 

I have previously worked with Meraki and Aruba. We switched to Ruckus because it's more stable and easier. The technical features are very good and it's very useful if you need a wireless solution, it's very good. A good point about Aruba is that the firewall is better than what Ruckus has. But if you need a wireless solution, Ruckus is very good. 

The initial setup is very straightforward. You just move from one step to the next and then it's done. It's very good. I did the setup myself, as a technical person I have that experience and can do it myself. If you need some assistance, technical support can help. 

I don't know about the price because I'm a technical person. I'm not in sales so I don't know how it's priced. 

I would rate this product a nine out of 10. It's wonderful.

Ruckus Wireless WAN is used in hotels, schools, industrial warehouses, and camping areas for networking.

The most valuable feature of Ruckus Wireless WAN is the antenna technology.

Ruckus Wireless WAN we have a lot of component shortages in the world. This has impacted deliveries. We have large back orders of the solution.

I have used Ruckus Wireless WAN within the last 12 months.

Ruckus Wireless WAN is stable. We do not have a lot of failures. We have installed the units that have been on for years and nothing has happened.

Ruckus Wireless WAN is highly scalable. You can start with one and then expand up to 1,000. You only need to change the firmware of the access point and the management system.

The support from Ruckus Wireless WAN is wonderful. They have phone, chat, and online web support.

I have used many different kinds of similar solutions to Ruckus Wireless WAN. The one aspect that sets them apart from the other is the quality of the antennas. You can implement and design the networks in a very good fashion.

The initial setup is Ruckus Wireless WAN simple, it is logical.

The amount of people required to support Ruckus Wireless WAN depends on the requirements and what kind of business are you doing with it. We have large installations done by one person, but the ISP has to think about the first-line support. The configuration is not difficult it can be done by one person.

The price of Ruckus Wireless WAN is in the middle price range compared to competitors. You will find Cisco is the most expensive, the second is HPE and Aruba, and the third is Ruckus Wireless WAN. You then have all the follower solutions.

The price of the solution can vary substantially. If you have the simplest access point, such as the model R350, or if you have a very advanced installation based in crowded areas with model R850, the pricing is very different.

My advice to others is for them to try Ruckus Wireless WAN out, mostly as a cloud solution. That's a very good start. You can start with one or two access points and figure out if it's something that fits your needs.

I rate Ruckus Wireless WAN a ten out of ten.

We use the solution for data application and internet access. 

Ruckus Wireless WAN is simple to use. Its coverage is better than other tools. 

Ruckus Wireless WAN needs to improve its pricing. 

I have been using the product for 10-15 years. 

I rate Ruckus Wireless WAN's stability a ten out of ten. 

I rate the tool's scalability a seven out of ten. 

The tool's deployment is easy and can be completed in half an hour. One engineer is enough to handle the deployment. 

I rate the tool's pricing a seven out of ten. 

I rate Ruckus Wireless WAN an eight out of ten. 

We are a University and use this solution for our staff and students.

The actual wireless access points themselves are very powerful. We get very good coverage from just one access point. 

The throughput is very good and the centralized management is excellent. 

Also, the ease of deployment is very good.

There's nothing that anyone else is doing that the Ruckus doesn't do. 

If you compare to the market, I don't see room for improvement, to be honest. There's nothing feature-wise that I see with Ruckus that I think can be improved at the moment.

Of course, we'd always like it to be cheaper, but that's for every product.

I have been working with Ruckus Wireless WAN for six years.

It's a stable solution.

It's scalable, just as we expected it to be.

We have 30,000 to 40,000 users.

Technical support is excellent. They are very responsive, very flexible, and willing to listen to the customer. 

If we do have issues, we get escalated to senior support very quickly.

It takes approximately three months to deploy.

We have a network team of approximately six people who not only support wireless, they support switches, firewalls, and load balancers. 

We have six people who support Ruckus as well as other areas. Three to four percent of the time, they are supporting issues with Ruckus.

It's expensive but you get more coverage.

Approximately five years ago, we compared Ruckus with five other products in the market.

Even though the wireless access points are expensive, they tend to give you three times more coverage. We ended up with far fewer access points to support.

Some of the solutions we evaluated were Cisco, Aruba, HPE, and Juniper.

I would definitely recommend this solution and tell others to use this product.

It's fantastic! I would rate Ruckus Wireless WAN a nine out of ten.

We use this solution for our customers with multiple branches who do not need experienced IT personnel to manage it. They can remotely manage their access points and switches using the cloud solution. 

It is very straightforward because it is plug-and-play and automatically onboard the APs to the cloud. It is a highly recommended solution for people with a little bit of IT experience who need a simple and fast deployment.

The most valuable solution is its simplicity. The solution is simple and easy to use. 

The company is investing in adding more features day after day. The analytics and network automation Ruckus added recently are also good features.

The product needs to improve its latency and performance.

I have been using Ruckus Wireless WAN for three years. Since it is a cloud-based solution, it always offers the latest version. 

It was recently renamed to Ruckus Wireless WAN from Ruckus Cloud.

The solution is stable, and Ruckus performs frequent maintenance windows to enhance its stability day after day.

Ruckus Wireless WAN is a cloud solution. When it comes to complex solutions, it is not a good fit. The solution is not scalable for complex solutions for the customers. For this, we consider an on-prem solution rather than a cloud solution.

We have about 25 customers using Ruckus WAN.

We are a system integrator. For example, one of our food and beverage companies has 12 branches of restaurants. We installed one single AP connected to Ruckus WAN in each restaurant. We consider each cafe or restaurant a separate customer, so one customer can have 12 branches.

I am quite satisfied with the support they provide. 

The initial setup of the solution is very straightforward.

The end user can complete the deployment in 10-15 minutes. 

You don't need an integrator, service, or solution provider to use Ruckus Wireless WAN. The end user can do things by themselves. 

The product comes with a yearly subscription. 

In general, it is a packaged solution with analytics, support, and a cloud license. The pricing is acceptable for licensing the cloud for a bundle.

I recommend the solution for people who need something simple, fast, and stable. 

It is a very simple and straightforward solution. It can help them have a stable wireless network consultant without much IT knowledge.

Overall, I rate the solution an eight out of ten.

I use the product for internet connectivity.

The product is very user-friendly. The configurations are very simple, and the connections are very stable.

The interface has to be more automated.

I have been using the solution for 30 months.

I rate the solution’s stability an eight out of ten.

I rate the product’s scalability a nine out of ten.

I rate the ease of setup an eight out of ten.

It took us two days to deploy the solution.

I rate the pricing a six out of ten.

I am using the latest version of the solution. I would recommend the solution to others. Overall, I rate the product a nine out of ten.

The primary use case of this solution is wireless networking for small businesses.

The performance is very nice, the throughput is better than any other product, and it's reliable.

On the technical side, it is very easy to troubleshoot. I am working with an ISP and we provide the service to the customers and we monitor it for troubleshooting tasks. Ruckus is much easier than other products.

I have checked with other vendors and for a cloud-based service, Ruckus the fastest and the easiest.

The pricing needs to be reconsidered because it's expensive.

This solution is stable.

This solution is scalable.

The support is good. It is not a problem to open a ticket with Ruckus for Technical Support.

I have been in this field for fifteen years. At first, I started with Cisco then to Aruba, and in the last three years, I started working with Ruckus.

I am frequently working with these three products, and as recent as last week, I have started with Fortinet.

The initial setup is very nice and it's straightforward.

The solution is a little pricey, so customers sometimes select other products because of the price.

They have other cheaper models, but compared to other cheaper solutions it is not the best.

I will always ask customers first if they have a specific vendor in mind and if they say no, then I always refer them to the Ruckus solution because of the technical aspects.

I am not involved in sales or the pricing but it's expensive.

It has very good speed, for the current user, the quantity is more. Ruckus is the first vendor who has declared access by live access points.

I would rate this solution a nine out of ten.