Ruckus Wireless WAN Reviews

I use the solution in my company for all verticals, including education, commercial buildings, and residential ones.

The most valuable feature of the solution is RUCKUS Unleashed, as my company uses a lot of it.

The product does not offer a cloud version. I am waiting for the cloud version of the product to be introduced. The functionalities that the tool provides are quite standard when compared to what the market offers, especially when it comes to the offerings from some big brands. Compared to the other products in the market, Ruckus Wireless WAN has no additional features. The tool lacks good integration capabilities with some of the IoT devices, and the progress is quite a bit slow, making it an area where improvements are required.

I have been using Ruckus Wireless WAN for six years. My company has a partnership with Ruckus.

It is a stable solution. The coverage is good.

It is a very scalable solution.

I work with all types of customers, ranging from small to enterprise-sized businesses.

The solution's technical support is okay. I rate the technical support an eight out of ten.

Positive

I don't work too much with Aruba. I don't have a lot of Aruba installations.

I use Cisco, H3C which is a brand from China, and Huawei. My company is into Ruckus systems. We only propose the rest of the brands to others based on project requests. And that we we yeah. Our company is very familiar with Ruckus systems.

The product is easy to install. It has quite a standard installation process.

The time required to deploy the solution depends on the project size. If a project is big, I need to install a lot of things. The deployment time also depends on the skills of a person and how big a project is in the first place.

I have seen cost savings with the use of the tool, especially since the tool's AP coverage is quite okay. I have seen 10 to 20 percent cost savings.

Compared to big brands, the tool is quite competitively priced.

I am satisfied with the tool.

The tool is friendly to use.

As maintenance is required for the product, my company does purchase Ruckus WatchDog Support for only certain projects.

My company needs many people to maintain the tool.

I think the tool is going to RUCKUS AI, a cloud service, but we have not tried out its features. We are waiting for a project where we can try out the tool's AI features.

I rate the tool an eight out of ten.

It provides wireless networking solutions, including Wi-Fi access points and controllers.

The ratio of highest quality to value is the most valuable.

The primary drawback is the absence of support for our initial client in Lithuania, especially in the field. We currently reach out to technical support in various countries. Specifically, we connect with support, and I believe the upcoming contact point will likely be in Ukraine. There is a significant issue with wireless functionality in Apple devices, particularly during video calls. The challenge arises when users attempt to utilize both Microsoft and Apple products over a single Wi-Fi connection.

I have been working with it for five years.

It offers good stability capabilities.

It provides good scalability abilities.

There is a need for a local support team.

I used Fortinet and certain Cisco products. These were primarily geared towards business use, complying with standards. The emphasis was on creating products for larger-scale applications rather than for small-scale use.

The initial setup is straightforward.

The deployment time varies based on our customers' requirements. If it aligns with standard configurations, it can be completed in approximately ten minutes. However, for more complex setups or larger enterprises, the deployment might extend to ten hours.

It possesses a favorable balance between quality and price. While it may not be the most affordable option, investing in the higher-priced, top-tier product line with models like 85 and 50 proves to deliver excellent performance.

We strongly endorse and recommend Ruckus products to our customers, showcasing their effectiveness and reliability. Our extensive experience includes deploying Ruckus equipment in large-scale events, such as conferences with around three thousand attendees, where the Wi-Fi performance has proven to be excellent. Overall, I would rate it nine out of ten.

We use Ruckus Wireless WAN to control our guest users. We brought our traffic on a network. We also integrate Cisco Integrated Network Access Controller with our Ruckus Wireless controller. We use this integration for two purposes: security tagging and to bring users into a group according to the health of their system. If it’s a guest, they should not have access to our critical infrastructure assets. If a user is an admin, they will be placed on the WAN that is relevant to the management WAN of the devices.

Scalability is a valuable feature. For example, if you have a person from the HR department on the tenth floor and another person on the first floor, they should have access to the same VM or network. The Ruckus Wireless controller allows you to control this regardless of where the APs are physically located. You can control it from a central point, which makes it easier to manage.

Huawei is a competitor of Ruckus Wireless WAN solutions. They offer IoT-enabled solutions, and their access points are very robust for outdoor use and can manage up to 500 users. However, their products’ bandwidth and frequency range are not as good as some locally available products, and the cost is also higher.

The GUI interface of Ruckus Wireless WAN could be more usable, especially the drag-and-drop feature. When switching a WAN, users should not have to go into the configuration and manually change the WAN. Instead, there should be a drag-and-drop feature like most other vendors offer. This would make the process easier to understand and complete.

Additionally, Ruckus Wireless WAN should consider adding a special provision for APs. This would be helpful for marketing campaigns, but it is not mandatory.

I have been using Ruckus Wireless WAN for two years.

The product is stable.

Almost 1,500 endpoints, including IoT devices, and one administrator are working with this solution.

Ruckus Wireless WAN has local support, and the local staff and office are very active. They respond to calls promptly, and Ruckus Support is also very good, with a quick response time for emails and tickets.

Cisco is more focused on its branches. Huawei has more customers in telecom operating sectors, such as optical fiber and other devices. Ruckus is the only brand we can test on, with a focus on the app and controls.

You can quickly get help online from the Ruckus Wireless WAN community. You can even watch videos on YouTube on how to install and upgrade your servers. There was a complete series of installation videos, and I could install it myself. It was very easy and convenient.

If you're planning to install Ruckus Wireless WAN and need to research something you can't find anywhere else, the Ruckus community is robust. Simply Google a Ruckus-related question, and you'll likely have an answer within two to three minutes. Other devices, even Cisco’s unified devices, are still relatively new. While Cisco has a strong community, if you're looking for a solution to a problem without contacting support, you may not be able to find much help online.

Overall, I rate the solution an eight out of ten.

Many of my company's clients use Ruckus Wireless WAN.

The most valuable features of the solution stem from what my company's clients look at, which includes the solution's bandwidth, data speed, and coverage.

The pricing of Ruckus Wireless WAN is an area of concern. Ruckus Wireless WAN should slash its current price to match the prices offered by its competitors. Ruckus Wireless WAN should offer a competitive price to its potential users.

I have been using Ruckus Wireless WAN for four years. My company has a partnership with Ruckus.

Stability-wise, I rate the solution a nine to nine and a half out of ten.

Scalability-wise, I rate the solution an eight and a half out of ten.

My company handles 5,000 users of Ruckus Wireless WAN.

My company caters to the needs of enterprise-sized businesses who wish to use Ruckus Wireless WAN.

I rate the technical support a nine out of ten.

Positive

The initial setup of Ruckus Wireless WAN is very easy. I rate the initial setup of Ruckus Wireless WAN an eight out of ten.

The solution is deployed on the cloud and on-premises, depending on the preferences of our company's customers. Right now, most of the people prefer the solution to be deployed on the cloud.

The solution's deployment takes around 15 minutes.

I rate the product's price a seven on a scale of one to ten, where one is cheap, and ten is expensive. Ruckus Wireless WAN price is quite high, but if you want a very good product, then it will be pricey.

Ruckus Wireless WAN has every feature that my company's clients need. Lately, Ruckus Wireless WAN has made itself available on the cloud while also offering Ruckus One to cover everything related to the expectations of the solution's users. My company will only have to look into the solution if any of our customers come up with any new requirements related to Ruckus Wireless WAN.

I would tell those who plan to use the solution that it is a good product that is easy to maintain while also offering reliability.

I rate the overall solution an eight out of ten.

It is widely used in Multi-Dwelling Units.

One of its notable advantages lies in the superior performance of its antennas and radios. The platform appears to be more straightforward to configure compared to Aruba, offering greater user-friendliness, especially in terms of the graphical user interface. This makes it particularly accessible for non-technical individuals who simply want administrators to oversee and manage the Ruckus controller engineering aspects.

I believe there is room for improvement in the price structure. In terms of features, I believe there is a need for further development, particularly in enterprise security. The control aspect in Ruckus seems less detailed compared to Aruba. It also needs improvement in NAC integration.

I have been working with it for thirteen years.

I am content with the stability of the on-premise setup and haven't encountered any issues with it. However, the upgrade process becomes challenging whenever it is initiated. The private cloud tends to be a bit sluggish during updates, contributing to longer update times.

Scaling for a large organization with Ruckus can be somewhat complex. The challenge lies in the fact that scaling is limited up to a certain level, and beyond that, upgrading to the next hardware tier becomes necessary. While virtual machines offer more flexibility, dealing with scaling on a physical controller can be a somewhat troublesome process. I would rate it eight out of ten.

The technical support is generally responsive, particularly for initial troubleshooting handled by the first-line support team. However, when it comes to issues requiring escalation to level two, the troubleshooting and response time tend to be prolonged.

For the majority of my customers in the hospitality sector, I would continue to choose Ruckus. However, for those engaged in enterprise operations, I can confidently recommend both Ruckus and Aruba. Aruba, especially, makes more sense in an enterprise context due to its comprehensive features and control capabilities.

The initial setup was straightforward.

We have experience using both solutions—both the cloud deployment and the on-premises controller. Ruckus's private cloud is exceptionally well-executed, particularly for basic needs in MDUs and hospitality settings. However, for enterprise applications, it may necessitate additional equipment, especially for data plans. Yet, once integrated with data plans, it performs effectively.

The cost is quite high, and over the past year, there has been a substantial increase, nearly reaching around seventy percent. I would rate it one out of ten.

I would recommend it mostly for enterprises and medium to large-scale organizations. However, for small businesses, I wouldn't recommend it primarily due to the relatively high price point. Smaller companies may not utilize all the available features, meaning they would end up paying for functionalities that go unused. It's a highly effective product, and while there is room for improvement in certain aspects, particularly for my primary customer base in hospitality, it performs exceptionally well. I would give it a rating of seven out of ten.

We primarily use Ruckus solutions to provide wireless access for our colleagues at branch locations.

We have just moved to their Ruckus Jones platform, which provides a cloud-based management solution. Having all the management tools in a cloud-based solution has been valuable, eliminating the need to deploy and manage an on-premises controller. The AI, which helps diagnose and solve problems, is also beneficial.

There is a need for more flexibility in granular access control. Currently, role-based access is cumbersome and lacks flexibility.

I've been using Ruckus since about two thousand ten.

We had one issue with one venue at one site, but other than that, it has been generally pretty stable.

Scalability seems decent. Adding access points for a site is easy, so scaling is not an issue.

The customer service is generally pretty good, however, there can be delays with open cases, which sometimes take a while to resolve.

Positive

For wireless solutions, I've used Meraki among others.

The initial setup of the Ruckus Jones cloud-based controller and management system was fairly intuitive and straightforward.

I was managing the deployment on my own initially, but I have another team member who assists with network administration. So, it involves one to two people.

The pricing is reasonable for us as partners since we receive discounts. However, I believe for non-partners, it might not be considered cheap, though it isn't the most expensive either.

Good, careful planning is important. It can be helpful to test new firmware on a nonproduction site before rolling it out to other locations. 

Overall, I would rate the solution a nine out of ten.

In my company, we sell the tool to individual houses or small customers.

Ruckus Unleashed App has areas with certain shortcomings where improvements are required.

I have been using Ruckus Wireless WAN for six years.

It is a very scalable solution. For larger implementations, you can use the product with the Ruckus Unleashed App. You only have to change the controller, which must be changed from a small environment to a large environment. If you have to change the controller, it is not cheap. The tool is pretty complicated in terms of exactly if you want to expand and you need to change the controllers. You have to change the main equipment, the controller, and it is not cheap. You have to program everything from the start.

I don't use the solution's technical support. The customer service from Ruckus is good. I rate the technical support an eight out of ten.

Positive

The product's initial setup phase is easy.

The product's installation phase is a fast process and can be done in a couple of hours, especially for small to medium installations.

I have seen a good return on investment from the use of the product. I have seen the product's ROI for end users but not personally since I am a reseller.

The product is available at a very good price, but it is not cheap compared to tools like Unifi. I believe it is a very good product for the price that it is offered to users.

In my office, the product is used on a daily basis for our daily operations and network management. I also use it in my house.

In general, the product is nice and comes at a good price.

In terms of the benefits, I can say that the product is very reliable.

There are no challenges with the product's integration capabilities.

The maintenance of the product is easy. I can say that it doesn't require much maintenance.

The product's security features have had the biggest impact on the network performance of food by the solution.

I highly recommend Ruckus to my customers.

I rate the tool a nine out of ten.

We primarily use it for enterprise environments, including home, hotspots, and hot zones.

The product performs exceptionally well. They provide stable performance. While there might be limited information available, they are among the best Wi-Fi solutions I've encountered.

Pricing is an area for improvement. The devices are relatively expensive.

I have been using it for a couple of years. 

Stability is very good and rock solid. I would rate the stability a nine out of ten.

It's highly scalable as long as the licenses are in place. You can expand it easily.

We primarily set it up for customers, and we have deployments of up to 2,000 users.

We do have plans to expand the user base.

We considered Extreme, Cisco and Juniper before choosing Ruckus.

The setup is quite straightforward and very easy.

The deployment involves setting up the controller and deploying the wireless units at the specified locations. It's relatively straightforward.

We have an in-house engineer who handles the deployment. We mostly use on-premises deployment.

The ROI is quite good, despite the initial cost being somewhat expensive.

There is licensing involved. For on-premises, it's a one-time purchase, albeit relatively expensive.

You only need to pay for license management. There are no additional costs. 

Overall, I would rate the solution a nine out of ten. I would definitely recommend using this solution.