Ruckus Wireless WAN Reviews

I manage almost ten thousand APs in Turkey and my company uses Ruckus Wireless WAN as an enterprise-level WiFi. My company focuses on big networks on over one hundred to two hundred APs.

One of the best features of Ruckus Wireless WAN that customers are interested in is the adaptive antenna called BeamFlex. Ruckus Wireless WAN also has the best management platform, and even if there are thousands of users of the solution, it's very easy to manage on Ruckus Wireless WAN. It can also support third-party equipment. It's an all-in-one solution and it has IoT and secure access capabilities. Upgrading the network to Ruckus Wireless WAN is also easy.

So far, I find Ruckus Wireless WAN okay in terms of the technology and existing business network, but licensing could be more flexible, especially the IoT license that was changed to adapt to the IoT Controller and sensor subscription. The previous licensing method for Ruckus Wireless WAN was better. In my opinion, it wasn't a good decision to change it because the customer prefers the previous licensing over the current licensing. It's not only about the money in terms of licensing, but also about flexibility. The latest license change isn't as flexible. I also found the cloud solution not partner-friendly, so that could also be improved.

Another area for improvement in Ruckus Wireless WAN is answering partner requests because currently, it doesn't seem easy for them.

What I'd like to see in the next release of the solution is the AP having its MQTT forwarder. Ruckus Wireless WAN AP supports IoT modules now and to use the IoT modules, you need all IoT data to pass through the IoT Controller. If I could forward that IoT data directly to my environment, similar to what you can do with other solutions, that would be great.

I've been using Ruckus Wireless WAN for twelve or thirteen years, and I've used it in the past year.

Ruckus Wireless WAN is a stable solution.

In terms of scalability, Ruckus Wireless WAN is the best in the market.

My daily job is to contact the technical support for Ruckus Wireless WAN. I could give support a five-star rating, but lately, I've had a little bit of doubt about that. There needs to be some changes or improvements, but overall, compared to other vendors based on my experience, Ruckus Wireless WAN is far better.

As I have twelve to thirteen years of experience with Ruckus Wireless WAN, the initial setup for it is easy for me. All solutions of Ruckus Networks for me are easy. The deployment of the solution was so easy, but overall, in the business my company is in, designing and documenting take time. In terms of implementing Ruckus Wireless WAN, it's not that big of a deal. The Ruckus Networks team is doing its best to help partners or technical guys and make it easier in terms of implementing the solution.

In terms of the license of Ruckus Wireless WAN being cheap or expensive, it would differ based on your country. As I'm living in Turkey, it's expensive, so far. There is a big challenge about the chip crisis or the silicon crisis lately, and all vendors are fighting, so not enough equipment could be sold and the vendors must earn money, so it's very fair for vendors to push software and licensing to keep working and earning, so it's hard to answer a question on how cheap or expensive the license is for the solution.

My company implements all technologies of Ruckus Networks, including Ruckus methods, for example, the wired sites as well. I have all the certificates from Ruckus Networks, and I have serious experience in all the software versions of Ruckus Wireless WAN, with all the product scopes.

I can't tell you exactly how many people use Ruckus Wireless WAN in my company, though I can say that one of my customers has almost a million users. I also have a customer who designed the network for around one hundred thousand concurrent users, but generally, I know that the number of users of Ruckus Wireless WAN could be extreme sometimes. My company designs networks so the users could reach an unbelievable count.

My advice to someone looking into using Ruckus Wireless WAN is that overall, it's trustworthy, and it's under a huge group: CommScope. The company stands behind its products which is important if you experience any issue with the solution. This is an important reason I prefer Ruckus Wireless WAN because I remember when I was a junior engineer fifteen years ago and I worked in a big company, my manager told me to purchase a product based on the support and the support for Ruckus Wireless WAN is so far, so good.

I prefer to rate Ruckus Wireless WAN a ten, easily. As I tell my customers, overall, it has a very good hardware design, a very nice controller design, and it's a very flexible management solution. Ruckus Wireless WAN also provides good end-to-end support, so I would rate it a ten out of ten, though in my mind, I shouldn't give it a ten because there's still a lot of room for improvement in the solution, though every month, the vendor announces new features and the solution has huge customer ISPs around the world.

My company is a partner of Ruckus Wireless WAN.

The solution is easy to use and offers good management for wireless.

The overall management of the solution in general needs improvement.

The solution could use a better user interface.

I've been using the solution for one year.

The solution is stable.

It is scalable. For our clients, the amount of users on the solution range between five and 20.

Technical support is okay.

The initial setup is straightforward. Deployment took us about two days.

We occasionally have a consultant that assists us with implementation.

We're a reseller for small and medium-sized companies. We use the public cloud deployment model.

I'd recommend the solution for those who need wireless capabilities.

I'd rate the solution eight out of ten.

We are a system integrator and this is one of the solutions that we implement for our customers.

This solution works best as a high-efficiently access point in high-density areas.

Ruckus works very well for hospitality solutions.

The most valuable feature is the software infrastructure.

The analytic solution is good and should be improving further.

The technical support for this solution needs to be improved.

This product needs a point-to-point, bridge solution. The network access controls should be improved.

The Cloudpath feature should be improved.

This solution is very stable in my opinion.

Ruckus technical support was the best when compared to others, such as Cisco.

When you have an issue you are chatting with an engineer. They are also able to connect remotely, and it doesn't matter if you are a technical person, or not. They take you through the process step-by-step and they get to the issue.

However, lately, the quality of support has been decreasing, so this needs to be improved. The problem is that the first engineer you speak with for support has less experience. The first one that you speak to can be a little bit better.

Overall, I would rate their support a seven or eight out of ten.

I have had experience with a lot of different brands over the past fifteen years.

Ruckus still has some work to do if they want to compete with Aruba and Cisco, except in the case of a high-efficiency access point in high-density areas, which is where Ruckus is the best.

The initial setup and configuration of this solution are easy. Ruckus is the easiest vendor in the market.

I am impressed with the point-to-point bridge solution that is offered by Cambium networks.

In my opinion, Ruckus is the best wireless company. They have recently joined forces with CommScope, and are facing some positive changes because of it.

Overall, this solution is ok and one that I recommend.

I would rate this solution an eight out of ten.

We are an enterprise-level service provider and we supply this product to our customers for Wi-Fi solutions. We have positioned Rukus to provide wireless coverage for both the enterprise community and the public.

The most valuable features are the ease of deployment, the coverage that it offers, and the reliability. Overall, it's quite a good product.

It would be nice to some analytical features built into this solution.

I have been work with Ruckus Wireless WAN for more than five years.

We have not had trouble with stability and the devices are always working.

The degree of scalability depends on the model. We have local controllers, as well as cloud options. For seamless scalability, the cloud options are better because the local controllers have a limit on the number of IPs that we can connect. The only way to exceed the maximum is to upgrade to another model.

I have not been in contact with technical support because it would be our technical team who deals with them if any issues arise.

We also provide a Meraki solution to some of our customers. The Meraki is mobile-based, where you just have to press a button on the AP and once the configuration is done, you are connected to the cloud. It is more suitable for a distributed network.

The initial setup and deployment are easy.

We have not yet tested the integration with other devices such as cameras and IoT, but we are looking forward to seeing how Ruckus works with these types of devices.

I would rate this solution a seven out of ten.

We use this solution to provide network access points.

The most valuable feature is the ease of adding an access point. Even a kid can do it. If the zone director is set up then adding an access point would just require it be accepted using the MAC address, and that's it.

User access control is done through a third-party, RADIUS, which is not an easy system for IT professionals to use. It is used by larger enterprises, so if you want to deploy on a small to medium scale then you definitely require integration from Microsoft.

In the next release, I would like to see better integration with other products. Integration with AirMagnet, the design software, would be good because it takes the layout of a building and positions the access points accordingly, based on the areas and the construction materials. Active integration with AirMagnet would be very useful.

There should be support for a local database in the zone directory for people who do not want to use the RADIUS access server.

I have been working with Ruckus Wireless WAN for two and a half years.

This solution is very stable.

This is a very scalable solution where adding an access point is trivial.

Our customers are small to medium in size and include organizations such as hotels and large offices.

I am happy with the technical support. They are responsive and the turnaround time is good.

The initial setup is very easy, although that is not the important part. It's about the distribution of access points based on where wireless coverage is needed and also trying to minimize the number and size of blind points. Blind points are those places where the wireless signal is very weak or doesn't exist. The map has to be designed using third-party software, of course.

This is a wonderful product for the price.

I have evaluated solutions from both Cisco and Aruba. Ruckus does not outperform Cisco or Aruba, but they are in the same league for a much smaller price.

My advice for anybody who is considering this solution is to get a good system integrator. Specifically, the people who design the wireless network. You want to have a good design professional who will optimize the cost and give you the best office solution.

Overall, this is a good product that is reasonably priced.

I would rate this solution a ten out of ten.

The feature I like most is the product activity. This is a technology-orientated product and the management features are awesome as compared to other products. I like the management, control, access points, plane, data plane, and complete Wi-Fi productivity if offers.

Most vendors offer built-in Wi-Fi. So from this point of view, I would like to see built-in Wi-Fi with this solution also, so that we can save money by not having to buy two different components. I would also like to see built-in firewalls.

One thing about Ruckus products is that you have documentation based on the scenarios. All the documentation features are explained well, so when you try to figure out some examples or scenarios, you have multiple scenarios and snapshots to follow so that you can build your own setup. I didn't find that kind of documentation with this solution from Ruckus. For the switches perspective as well as the Wi-Fi perspective. The documentation from other vendors like Huawei, Cisco, Aruba are very unique. What they do, is to start with the technology, and then they explain everything to you step by step. Then they give some scenario examples.

Another thing that Ruckus lacks, is the certification part. They have very basic online exams but not expert level exams. I would like to be able to do a very professional career-based program with Ruckus.

The last thing that needs to improve, is to have direct contact with a support engineer if one has technical issues.

It is a perfect, reliable product. As soon as it was deployed, it worked well and we didn't have any issues with it. The management of the solution is very easy. 

I signed up for a total of 1000 users, as the companies that we deploy for, are either small, medium or enterprise businesses. So far the solution has been scalable. 

I'm totally satisfied with the technical support. They're very responsive. One thing that can be improved, is that whenever I need to contact the engineer, there is no contact. I have an open case with the Ruckus team so I must be able to contact an operator or someone in online chat. At this stage, they only do a proxy for us. They just take our information and then they talk to the engineers directly. Then they come back to us whenever they are available. Sometimes we need immediate support, so we would like to have direct communication. I have noticed this and some of our customers also complain about that.

The initial setup is easy and straightforward. 

In the next release, I would like to see a better and easier firewall for proper scanning of our network analyzer. At this stage, it is analyzing my complete traffic on the protocol level and then I have to analyze and spend a lot of time to understand my existing traffic flow. So it is very time-consuming. On a scale from one to 10, I rate it a 10 out of 10. This solution is a complete product and the best product out there.

We use the product in the education industry. 

Radio management is a valuable feature of the solution.

We had a problem with the delivery of the solution. 

I have been using the solution for more than six years.

Four people in my organization use the solution.

The product's pricing is aggressive.

I am using the latest version of the product. I am not selling the product anymore. I rate the solution a four out of ten.

Ruckus Wireless WAN is used to provide Wi-Fi access.

Ruckus Wireless WAN's best feature is its virtual controller.

The controller could be made less complicated, so those who are less technically sound can maintain it.

I've been using Ruckus Wireless WAN for almost five years.

Ruckus Wireless WAN is very stable - once it's deployed, it takes care of itself.

Ruckus Wireless WAN is highly scalable.

Physically, Ruckus Wireless WAN is easy to set up, but when it comes to the configuration and the top, it's quite challenging. It also takes more time to deploy than Ubiquiti.

We used an in-house team.

You have to pay for the controller with Ruckus, whereas with Ubiquiti, it comes for free.

Ruckus Wireless WAN is a really good product, but the person deploying it may need a small amount of competence to do it successfully. I would rate it as eight out of ten.