Try our new research platform with insights from 80,000+ expert users
Mujeeb Ahmed - PeerSpot reviewer
Sr. Solution Architect at a tech services company with 11-50 employees
Reseller
Great management features and easy to set up
Pros and Cons
  • "The feature I like most, is the product activity."
  • "I would like to see built-in Wi-Fi."

What is most valuable?

The feature I like most is the product activity. This is a technology-orientated product and the management features are awesome as compared to other products. I like the management, control, access points, plane, data plane, and complete Wi-Fi productivity if offers.

What needs improvement?

Most vendors offer built-in Wi-Fi. So from this point of view, I would like to see built-in Wi-Fi with this solution also, so that we can save money by not having to buy two different components. I would also like to see built-in firewalls.

One thing about Ruckus products is that you have documentation based on the scenarios. All the documentation features are explained well, so when you try to figure out some examples or scenarios, you have multiple scenarios and snapshots to follow so that you can build your own setup. I didn't find that kind of documentation with this solution from Ruckus. For the switches perspective as well as the Wi-Fi perspective. The documentation from other vendors like Huawei, Cisco, Aruba are very unique. What they do, is to start with the technology, and then they explain everything to you step by step. Then they give some scenario examples.

Another thing that Ruckus lacks, is the certification part. They have very basic online exams but not expert level exams. I would like to be able to do a very professional career-based program with Ruckus.

The last thing that needs to improve, is to have direct contact with a support engineer if one has technical issues.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

It is a perfect, reliable product. As soon as it was deployed, it worked well and we didn't have any issues with it. The management of the solution is very easy. 

Buyer's Guide
Ruckus Wireless WAN
December 2024
Learn what your peers think about Ruckus Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,168 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I signed up for a total of 1000 users, as the companies that we deploy for, are either small, medium or enterprise businesses. So far the solution has been scalable. 

How are customer service and support?

I'm totally satisfied with the technical support. They're very responsive. One thing that can be improved, is that whenever I need to contact the engineer, there is no contact. I have an open case with the Ruckus team so I must be able to contact an operator or someone in online chat. At this stage, they only do a proxy for us. They just take our information and then they talk to the engineers directly. Then they come back to us whenever they are available. Sometimes we need immediate support, so we would like to have direct communication. I have noticed this and some of our customers also complain about that.

How was the initial setup?

The initial setup is easy and straightforward. 

What other advice do I have?

In the next release, I would like to see a better and easier firewall for proper scanning of our network analyzer. At this stage, it is analyzing my complete traffic on the protocol level and then I have to analyze and spend a lot of time to understand my existing traffic flow. So it is very time-consuming. On a scale from one to 10, I rate it a 10 out of 10. This solution is a complete product and the best product out there.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
reviewer1979076 - PeerSpot reviewer
Managing Director at a consultancy with 1-10 employees
Real User
Top 5
The product has delivery-related problems, though it is suitable for radio management
Pros and Cons
  • "Radio management is a valuable feature of the solution."
  • "We had a problem with the delivery of the solution."

What is our primary use case?

We use the product in the education industry. 

What is most valuable?

Radio management is a valuable feature of the solution.

What needs improvement?

We had a problem with the delivery of the solution. 

For how long have I used the solution?

I have been using the solution for more than six years.

What do I think about the scalability of the solution?

Four people in my organization use the solution.

What's my experience with pricing, setup cost, and licensing?

The product's pricing is aggressive.

Which other solutions did I evaluate?


What other advice do I have?

I am using the latest version of the product. I am not selling the product anymore. I rate the solution a four out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Ruckus Wireless WAN
December 2024
Learn what your peers think about Ruckus Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,168 professionals have used our research since 2012.
Executive Engineer with 11-50 employees
Real User
Stable solution with an excellent virtual controller
Pros and Cons
  • "Ruckus Wireless WAN's best feature is its virtual controller."
  • "The controller could be made less complicated, so those who are less technically sound can maintain it."

What is our primary use case?

Ruckus Wireless WAN is used to provide Wi-Fi access.

What is most valuable?

Ruckus Wireless WAN's best feature is its virtual controller.

What needs improvement?

The controller could be made less complicated, so those who are less technically sound can maintain it.

For how long have I used the solution?

I've been using Ruckus Wireless WAN for almost five years.

What do I think about the stability of the solution?

Ruckus Wireless WAN is very stable - once it's deployed, it takes care of itself.

What do I think about the scalability of the solution?

Ruckus Wireless WAN is highly scalable.

How was the initial setup?

Physically, Ruckus Wireless WAN is easy to set up, but when it comes to the configuration and the top, it's quite challenging. It also takes more time to deploy than Ubiquiti.

What about the implementation team?

We used an in-house team.

What's my experience with pricing, setup cost, and licensing?

You have to pay for the controller with Ruckus, whereas with Ubiquiti, it comes for free.

What other advice do I have?

Ruckus Wireless WAN is a really good product, but the person deploying it may need a small amount of competence to do it successfully. I would rate it as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Anoop-Kumar - PeerSpot reviewer
Video conferencing Admin at Akshara Enterprises India Pvt Ltd
Real User
Stability and scalability needs improvement, but priced well
Pros and Cons
  • "The solution is suitable for many types of environments, such as small businesses."
  • "I would not consider this solution to be stable."

What is our primary use case?

The solution can be used for networks in school campuses, distribution sites, and small offices.

What is most valuable?

The solution is suitable for many types of environments, such as small businesses.

For how long have I used the solution?

I have been using this solution within the last 12 months.

What do I think about the stability of the solution?

I would not consider this solution to be stable.

What do I think about the scalability of the solution?

The solution is not scalable.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution. 

Here in India, Ruckus is chosen often because it is priced low.

Which other solutions did I evaluate?

I have evaluated other solutions.

What other advice do I have?

I would not recommend this solution.

I rate Ruckus Wireless WAN a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Integration Manager at Newcom
MSP
Provides great coverage and performance
Pros and Cons
  • "Provides great coverage and performance."
  • "The connectivity and mobility for users could be improved."

What is our primary use case?

We implemented a WiFi network, with the idea to replace the wired network. 

How has it helped my organization?

The deploy of Ruckus wireless brought us improvements in coverage and faster wifi. 

What is most valuable?

The Beamflex technology optimize the coverage and improves the signal quality.

What needs improvement?

Asset tracking

For how long have I used the solution?

For the two years

What do I think about the stability of the solution?

Stability is very good. We haven´t had problems with the services since its implemented.

What do I think about the scalability of the solution?

Very good

Which solution did I use previously and why did I switch?

Yes, and we decide to change for Ruckus, looking for a improvement in the wifi service

How was the initial setup?

The setup was relatively straightforward. The SmartZone Wireless Controller, incorporates a  graphical management interface that made easy the deploy

What about the implementation team?

We implement in-house

What's my experience with pricing, setup cost, and licensing?

Ruckus has a wide family of Wi-Fi equipment. It is important to understand the needs and what is the correct model of equipment that covers them.

Which other solutions did I evaluate?

yes, Cisco

What other advice do I have?

No

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
DevOps System Engineer at Monash University
Real User
Scalable and easy to install with good tech support
Pros and Cons
  • "Tech support is good."
  • "The solution could be more stable."

What is our primary use case?

We use it as a wifi, wireless solution for connecting to the gateway router. 

What needs improvement?

The solution could be more stable.

For how long have I used the solution?

I have been using Ruckus Wireless WAN for a couple of years.

What do I think about the stability of the solution?

While the solution is stable, this could stand improvement.

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

Tech support is good.

How was the initial setup?

The solution is easy to install it. This process took around five minutes. 

What about the implementation team?

The installation can be done on one's own with zero touch configuration.

There are five engineers who are responsible for the deploment and maintenance. 

What other advice do I have?

I am a Ruckus consultant.

The solution is sufficiently secure and easy to use. 

We have many customers making use of the solution, perhaps 100 or 1,000. 

I rate Ruckus Wireless WAN as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user1008639 - PeerSpot reviewer
Technical Engineer at a comms service provider with 201-500 employees
Real User
Good scalability but it takes time for support to reply
Pros and Cons
  • "The deployment access in the local system is about 200 access points. External access points is more. The number is huge. There about 1,000 users in total."
  • "The support could be faster. It takes time for them to reply."

What needs improvement?

The support could be faster. It takes time for them to reply.

I also think the solution should be more user friendly.

For how long have I used the solution?

We've been using this solution for a year and a half.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

The deployment access in the local system is about 200 access points. External access points are more. The number is huge. There about 1,000 users in total.

How are customer service and technical support?

I would rate the technical support as seven or seven and a half out of ten.

What other advice do I have?

I recommend this solution, but we have some distrust since working with Cisco. Some users may have had a problem and some haven't.

I would rate the solution overall as about seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user