We were asked by a customer to respond to issues raised on the platform regarding our security score.
We are using the free offering at the moment. For something that was not part of our selection, I would like to have more features available. In that context, the paid subscription is pricey for an organization of our size.
As the approach is widely automated information gathering, there is a wide gap from free to paid which makes it hard for smaller organizations to get better security awareness. There is always the notion that a breach is expensive, however, that does not mean vendors can collect anything they like in terms of pricing. It has to be reasonable.
They freshly introduced Attack Surface Index where you can search for specific software in their database. The free tier got a bunch of requests for free to get a feel of the feature. It was very nice to snoop around to find out who has which vulnerability listed or how many vulnerable exchange boxes are out there in France still running on Exchange 2013. The feature went into paid tier after a period.
With SecurityScorecard we gained more insight into our security footprint. The platform does very little to help with issues. Maybe that is for paid subscribers. Every so often, issues are re-surfacing and you have to re-explain everything.
Don't get me wrong, although it is not very nice to have security issues (or symptoms of such) thrown at you, it is nicer than some ransom demand.
With its automated approach, nothing is missed on the IPs your organization is related to. Still, it is extra work. We use the findings as a todo-list whenever something pops up.
In the past months, we had success at removing findings that are not our own like the Skype for business-IP hosted by Microsoft.
We had some findings regarding open ports after publishing systems on public IPs. We found out that way the firewall opens several ports for every public IP when enabled. Now we can disable these pro-active.