Try our new research platform with insights from 80,000+ expert users
Sendbird Logo

Sendbird pros and cons

Vendor: Sendbird
4.1 out of 5

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the category report

Prominent pros & cons

PROS

Sendbird manages the backend system, removing the need for caching systems or local storage on user devices.
Sendbird developer portal simplifies implementation with clear steps and methods provided.
Sendbird is reliable and generally crash-free, offering a stable messaging platform.
The file transfer feature is highly valuable, allowing the sending of files and images in chats.
Sendbird offers features like online and offline statuses, message reactions, and replies, adding significant value.

CONS

A separate connection requirement for Sendbird causes delay when initiating chat.
Absence of audio and video call functionality is noted.
High pricing compared to competitors is a concern.
Documentation, especially for integrating with Flutter framework, lacks detailed information.
Unexpected SDK behaviors differ from documentation, leading to the need for workarounds.
 

Sendbird Pros review quotes

Aayushi Tailor - PeerSpot reviewer
Oct 4, 2024
The Sendbird developer portal provides each step, including methods, making it easy to implement.
SK
Oct 9, 2024
The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices.
Adam Allison - PeerSpot reviewer
Nov 14, 2024
Sendbird is very flexible, and they have made great strides towards optimization.
Find out what your peers are saying about Sendbird, Microsoft, Mattermost and others in Enterprise Social Software. Updated: September 2025.
872,008 professionals have used our research since 2012.
Pranay Koley - PeerSpot reviewer
Dec 23, 2024
Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.
AA
Oct 24, 2024
Sendbird is reliable and generally crash-free.
reviewer2590128 - PeerSpot reviewer
Oct 30, 2024
The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats.
RJ
Nov 11, 2024
Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators.
 

Sendbird Cons review quotes

Aayushi Tailor - PeerSpot reviewer
Oct 4, 2024
I thought that there should be the audio and the video call functionality as well.
SK
Oct 9, 2024
A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat.
Adam Allison - PeerSpot reviewer
Nov 14, 2024
At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds.
Find out what your peers are saying about Sendbird, Microsoft, Mattermost and others in Enterprise Social Software. Updated: September 2025.
872,008 professionals have used our research since 2012.
Pranay Koley - PeerSpot reviewer
Dec 23, 2024
The documentation for integrating with the Flutter framework is lacking detailed information.
AA
Oct 24, 2024
Their pricing is very high compared to competitors, which is a concern for us.
reviewer2590128 - PeerSpot reviewer
Oct 30, 2024
Impersonating a user or using a template user to send messages for development purposes would be very useful.
RJ
Nov 11, 2024
More analytics tools could be integrated into Sendbird.

Product Categories

Popular Comparisons

Product Categories

Popular Comparisons