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Sendbird pros and cons

Vendor: Sendbird
4.1 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Reliable chat and messaging features
Flexible and customizable API
Excellent scalability for growing businesses
Strong customer support and assistance
Seamless integration with various platforms

CONS

Has a high learning curve, making it difficult for new users to get started
Integration with other tools and platforms can be challenging
Support response times are slower than expected
Frequently experiences performance issues and downtime
Customization options are limited compared to competitors
 

Sendbird Pros review quotes

Aayushi Tailor - PeerSpot reviewer
Oct 4, 2024
The Sendbird developer portal provides each step, including methods, making it easy to implement.
SK
Oct 9, 2024
The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices.
Adam Allison - PeerSpot reviewer
Nov 14, 2024
Sendbird is very flexible, and they have made great strides towards optimization.
Find out what your peers are saying about Sendbird, Microsoft, Mattermost and others in Enterprise Social Software. Updated: December 2024.
824,067 professionals have used our research since 2012.
AA
Oct 24, 2024
Sendbird is reliable and generally crash-free.
reviewer2590128 - PeerSpot reviewer
Oct 30, 2024
The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats.
RJ
Nov 11, 2024
Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators.
 

Sendbird Cons review quotes

Aayushi Tailor - PeerSpot reviewer
Oct 4, 2024
I thought that there should be the audio and the video call functionality as well.
SK
Oct 9, 2024
A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat.
Adam Allison - PeerSpot reviewer
Nov 14, 2024
At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds.
Find out what your peers are saying about Sendbird, Microsoft, Mattermost and others in Enterprise Social Software. Updated: December 2024.
824,067 professionals have used our research since 2012.
AA
Oct 24, 2024
Their pricing is very high compared to competitors, which is a concern for us.
reviewer2590128 - PeerSpot reviewer
Oct 30, 2024
Impersonating a user or using a template user to send messages for development purposes would be very useful.
RJ
Nov 11, 2024
More analytics tools could be integrated into Sendbird.

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