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Sendbird Reviews

Vendor: Sendbird
4.1 out of 5
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What is Sendbird?

Businesses utilize Sendbird for real-time communication in apps, including chat, notifications, messaging for support, and community engagement. It integrates with mobile and web platforms for seamless user interactions and reliable messaging services.

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Buyer's Guide
Enterprise Social Software
December 2024
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Helped 824,053 peers since 2012

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Sendbird mindshare

As of December 2024, the mindshare of Sendbird in the Enterprise Social Software category stands at 0.3%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
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Key learnings from peers

Valuable Features

Sendbird is praised for its seamless integration with existing platforms, real-time messaging capability, and extensive API support. Its scalability and customization options cater to diverse business requirements. Comprehensive documentation and strong customer support enhance its usage. Robust security features ensure safe communication while the versatility in chat functionalities caters to various scenarios.
  • "Sendbird is very flexible, and they have made great strides towards optimization."
  • "Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."
  • "The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."

Room for Improvement

Sendbird experiences lag in notifications and occasional message delivery delays. The integration process is cumbersome, requiring more streamlined support. The documentation needs to be more comprehensive to aid developers. There are concerns about scalability as the system sometimes struggles under high traffic. Customization options are limited, hindering unique feature implementation. Sendbird also faces issues with frequent updates causing disruption, impacting overall reliability and stability.
  • "At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."
  • "More analytics tools could be integrated into Sendbird."
  • "Impersonating a user or using a template user to send messages for development purposes would be very useful."

ROI

Customers experienced improved engagement and communication efficiency with Sendbird, noting a significant enhancement in user interaction. Reduced development time led to cost savings and accelerated feature rollouts. Many highlighted increased customer satisfaction, contributing to higher retention rates. Enhanced chat functionality allowed businesses to address issues promptly, positively impacting revenue. The scalability and reliability of Sendbird supported seamless operations, driving investment returns.

Pricing

Sendbird pricing offers a range of plans starting with a free tier for small-scale usage, scaling to more comprehensive packages for larger enterprises. The pricing structure includes costs based on monthly active users alongside additional fees for advanced features such as support, analytics, and higher messaging volumes. Custom enterprise plans are available to cater to specific business requirements and expected usage scales.
  • "There is a starter plan for $399 per month, and a pro plan for $799 dollars."

Popular Use Cases

Sendbird is primarily used for enhancing real-time communication within applications. It is employed to integrate chat functionality, support messaging between users, and enable customer support interactions. Various organizations utilize it for creating engaging, interactive platforms that require robust messaging capabilities. Sendbird's features include in-app messaging, group chats, and notifications, enabling seamless communication and improving user engagement. Businesses benefit from its scalability and reliability to handle high volumes of messages efficiently.

Service and Support

Sendbird provides responsive and helpful customer service. Support team is quick to address issues and offers clear guidance. Communication is smooth and representatives are knowledgeable. Users feel confident in the support they receive and appreciate the prompt responses. Technical support is efficient and problems are resolved quickly. Customer inquiries are handled professionally, enhancing user satisfaction. Sendbird's support contributes to a positive experience for customers.

Deployment

Most find Sendbird’s initial setup straightforward and efficient, with clear documentation and user-friendly tools. Some experience minimal issues, which are quickly resolved with the help of customer support. The platform integrates effortlessly with existing systems, making it convenient for developers. The overall setup process is appreciated for its simplicity and speed, with many highlighting the intuitive design and ease of use.

Scalability

Sendbird exhibits strong scalability by supporting high traffic volumes without performance degradation. Many appreciate its robust architecture, which easily accommodates growing demands. The platform's infrastructure is often highlighted for handling large numbers of concurrent connections efficiently. Some note the seamless scaling capabilities and adaptability to various business sizes, emphasizing its ability to maintain stability and responsiveness during peak usage.

Stability

Sendbird is highly stable. Reports indicate minimal downtime and rare crashes. Sendbird maintains consistent performance, even during peak usage. Many find Sendbird reliable for various communication needs. Sendbird integrates well with other tools without compromising stability. Some mention occasional minor issues, but these are infrequent and promptly addressed. Sendbird consistently performs well in demanding environments.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Enterprise Social Software Buyer's Guide for additional reliable information.

Learn more about Sendbird

Sendbird is highly regarded for its ease of integration with both mobile and web platforms, providing a robust solution for real-time communication needs such as chat, notifications, and customer support messaging systems. Companies use it to enhance user engagement through efficient, reliable messaging services. The platform stands out due to its strong API, reliable performance, excellent customer support, and extensive documentation. Despite challenges with scalability during peak times and integration difficulties, Sendbird's customization options and real-time messaging capabilities cater to both small and large applications.

What are the key features?
  • Strong API: Provides a powerful and flexible interface for developers.
  • Reliable Performance: Ensures stable and consistent operations.
  • Excellent Customer Support: Offers responsive and helpful assistance.
  • Seamless Integration: Easily integrates with other platforms.
  • Extensive Documentation: Enhances the developer experience with thorough guides and resources.
  • Customization Options: Allows tailoring to specific needs and use cases.
  • Real-Time Messaging: Supports instant communication capabilities.
  • Easy Scalability: Handles growth for both small and large applications.
What benefits should users look for?
  • Enhanced User Engagement: Promotes active interaction and satisfaction.
  • Efficient Communication: Provides reliable messaging and notifications.
  • Developer-Friendly: Offers strong support and comprehensive documentation.
  • Scalability: Adapts to the changing demands of the business.
  • Seamless Integration: Simplifies the integration process with other platforms.

Sendbird is widely implemented across a range of industries such as e-commerce, healthcare, and social networking. E-commerce platforms use it to handle customer support and notifications, healthcare apps utilize it for patient communication, and social networks leverage its real-time chat capabilities for community engagement and interaction.

Sendbird was previously known as Sendbird Calls, Sendbird Desk.

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