Self Employed at a tech services company with 11-50 employees
Mar 9, 2023
The discovery is excellent. It is agent-based, and it can also operate without one as long as there is an inventory source, such as SCCM. It may take data from the SCCM and normalize it to provide a very clear idea of what the hardware is, what software is running on it, what versions of that software are available, when is the end-of-life, and when they are no longer supported. All of that information is available.
Self Employed at a tech services company with 11-50 employees
Mar 9, 2023
The support is an area that can be improved.
As resellers, we are doing the first-level support because we have trained certified engineers, and we provide support.
Because we are in India and they do not have a support center in India, the turnaround time for tickets could be improved.
We have to rely on Australia for support.
