Sophos SafeGuard Reviews

It is seamless and easy to install. We haven't encountered any recent issues. However, the only drawback for our users is the need for an additional password. Apart from that, it has been good so far.

We recently passed the Personal Protection of Personal Information Act in South Africa. It has been in effect for the past three years, starting in 2018. There is a requirement to protect customer information as all our users work from home and utilize mobile devices. Therefore, we made the decision to ensure that all users have it installed. This way, in case of laptop theft or loss, at least we can guarantee the safety of the information.

Well, apart from giving us assurance that we are compliant with our new act or official organization, known as the Protection of Personal Information Act. Also, we are protecting data on our user devices twenty-fours every day. This gives us assurance that we have taken actual steps to protect the data.

It's more about the easy installation and runs in the background without disturbing the user. The other two features are quite attractive.

The lack of need for the patch for an extra password is a shortcoming. It will be a great improvement if the patch requires an extra password so that they can find out how to synchronize your Windows password with the same password for Sophos SafeGuard.

I would like to suggest some features that should be included in the next release of Sophos SafeGuard. It is a simple product that accomplishes its basic requirements, which is fine. I don't think implementing complicated solutions that may introduce other issues is necessary. Let it focus on doing what it's meant to do, which is to protect data, and that's all.

I have been using Sophos SafeGuard for four years.

I rate the solution's stability a ten out of ten.

We are very happy with its scalability

I rate the solution's scalability a nine out of ten.

The deployment took us almost a month. We needed it for about eighty employees.

We can imagine how crucial it is to protect data, especially considering the rate at which laptops can be lost. Therefore, this product has a high potential for a significant return on investment.

I rate the solution's ROI a ten out of ten.

We used it for three years. It costs about 1000 ZAR. Maintenance was part of it, so we don't have extra cost.

On a scale of one to ten, where one is a low price and ten is a high price, I rate the solution's pricing a three.

I advise them to go ahead. It's seamless, easy to install, and highly resilient to the user. The user doesn't even realize that accepting the password is required.

Overall, I rate the solution between nine out of ten.

I use the solution in my company for security purposes, but now we use it for branch connectivity, VPN, SD-WAN, and management of LAN. The tool is used in our company to deal with many issues, including email protection and sandboxing.

The most valuable feature of the solution stems from the fact that the GUI is easy to use. If I talk about the product's central management, the tool nowadays allows users to manage the firewall and endpoints from a central dashboard easily. So that one is also a plus. The tool does the main job, making it a good solution.

I can't comment on what needs much improvement in the product since the build of the tool is good.

One of the areas of concern about the solution revolves around the endpoints, considering that our company has now finished using the appliance and the endpoints. I noticed that under endpoints, you can use something called lockdown, with which you can lock a server. Once you lock a server, you won't be able to install or put something on that particular server, but on the PC or machines, the lockdown feature is not there, and it is a query our company raised when we had to provide details for Sophos' review.

I have been using Sophos SafeGuard from either 2013 or 2014, meaning that it has been around eight to nine years. I use the solution's latest version.

Stability-wise, I rate the solution an eight out of ten. So far, my company had no issues with the stability of Sophos.

It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.

One major advantage of the product is that standby support is always available for users. You just dial the number for support provided by Sophos, and the technical team will help you quickly. Previously, I had contacted the support team and spoke with them for two hours. The support team is very helpful.

The support team is always available to help the users. At times, when you raise the ticket, the support team may take a long time to call you back, but they sort out your issues once they get in touch with you.

I rate the technical support a seven out of ten.

Neutral

In my company, we currently use Sophos XGS. Previously, my company used to work with CyberOne, after which we shifted to Sophos. My company has worked with Cisco, which includes its routers and switches, but not the firewall.

The product's initial setup phase was one of the easiest I have experienced. When my company moved to Sophos XGS, the initial setup phase was very seamless.

The solution is deployed on an on-premises version.

The solution can be deployed in about two hours.

Three engineers are part of the technical team involved in the product's deployment, configuration, and troubleshooting process.

You only need to acquire an appliance once, so you won't be acquiring a new appliance every year. It is okay if you need to spend money once unless you face some issues due to Sophos' plans to phase out the product from the market.

I rate the product price a six on a scale of one to ten, where one is a low price, and ten is a high price. The product is neither expensive nor cheap, meaning the tool falls under a mid-range when it comes to price. Once you have the appliance, it has to be licensed. The price of the licenses is based on what you want. Every feature has a license, but now, if you want only one feature, you can pick up such a feature as it is now possible to customize the license based on what you want.

I rate the overall tool an eight out of ten.

We use Sophos SafeGuard as an antivirus solution for endpoints.

The product has beneficial components that help us improve the organization.

The product's next release could have integration features with different internal and external systems. Sometimes, it doesn't work with Azure.

It could interconnect with the firewalls on the client side, providing us with monitoring data, including logs and visual graphics. In this way, it would help us prevent potential data breaches.

I rate the product's user experience a seven out of ten. However, we face a few issues installing it for troubleshooting purposes.

I have been registered as a reseller with Sophos SafeGuard since 2020. At present, I am selling the latest version.

I rate the platform's stability a nine out of ten.

I rate the platform's scalability an eight out of ten.

I have never contacted the technical support team. I can resolve any technical issues with the help of the support portal.

Positive

We have used Fortinet and SonicWall.

We deploy Sophos SafeGuard on a hybrid cloud. The setup process is straightforward and takes around 20 minutes to an hour to complete. We conduct troubleshooting for product maintenance.

I rate Sophos SafeGuard's pricing a five out of ten.

I recommend Sophos SafeGuard to others and rate it a nine out of ten.

All the features and equipment of Sophos help improve our organization’s security.

The product filters phishing emails. It blocks suspicious files downloaded on devices to avoid damage. We use data encryption. If our laptop is stolen, we can avoid losing data. The product is very safe. The interface used for deploying encryption policies is user-friendly. I’m satisfied with the tool’s performance.

The product is not cheap.

I have been using the solution for six to seven months.

We haven’t faced any bugs or glitches.

We have about 100 users in our organization.

It is easy to deploy and maintain the product. We have four people to maintain the tool. It is easy to configure it.

Data security is the most important thing. It is difficult to calculate the ROI. However, it is understandable that solutions like Sophos SafeGuard make us more safe.

It is a premium product, so the quality is good.

We are technicians. We configure the laptops. I have used different security systems in my previous organization. We are adding new features like access points for Wi-Fi. Overall, I rate the tool an eight out of ten.

My use case for Sophos SafeGuard is end-user security. The product protects end-user computers.

Sophos SafeGuard improved my company because of its monitoring feature, which means I can monitor attacks and prevent malware attacks. I can monitor what's happening on the computer and address the lack of security.

What I love most about Sophos SafeGuard is its user-friendly interface. My company has another software with a complex user interface versus Sophos SafeGuard, which is extremely easy to use.

I also like that you can modify policies in the product.

A disadvantage of Sophos SafeGuard is the partner here in Colombia that takes so long to provide a quote or product information to you. It should be easier to get access to Sophos SafeGuard.

My company communicated with three different Sophos partners to get a quote for the product, but it took too long to get the quotes, which is an area for improvement. My company only received the quote more quickly with the help of a friend working with one of the Sophos partners in the area.

Another area for improvement in Sophos SafeGuard is the pricing. Pricing should be better when adding a new account or scaling the product.

I've used Sophos SafeGuard for only a short time. My experience with it is just two months at the moment.

Sophos SafeGuard is a stable product.

Sophos SafeGuard is a scalable product, and because its scalability is good, my company plans to implement it in another area and deploy it on more computers.

The scalability of Sophos SafeGuard is a ten.

Sophos SafeGuard has excellent technical support. My company had some issues a week ago, and the support was fast and helped find the solution to the problems. It's a ten out of ten, support-wise.

Positive

We only used Sophos SafeGuard.

It took three days to completely deploy Sophos SafeGuard, which included completing all company requirements.

Three people from my company and three from the partner, particularly specialists, deployed the product.

My company had a good experience with the partner regarding Sophos SafeGuard implementation.

Pricing for Sophos SafeGuard should be transparent. It's normal for licenses to come with costs, but they shouldn't surprise you. For example, if you want to get support for Sophos SafeGuard, you don't get pricing information about support costs, and in the end, you'll get charged more. You pay an additional amount for Sophos support.

Cost-wise, my company could have gotten a more pleasant experience from Sophos.

It's a seven out of ten, pricing-wise.

I'm using the latest version of Sophos SafeGuard.

I'm a Sophos SafeGuard customer.

Everybody uses the product within my company, so that's hundreds of people.

I'd recommend Sophos SafeGuard to others because it's a good product.

Sophos SafeGuard is an eight out of ten for me because it's an excellent product, but it's not easy to push the product, primarily because of self-service issues. Sophos should make Sophos SafeGuard stronger commercially.

It is used in environments where there are mobile executives and the data can't be compromised. For example, if a laptop is lost or stolen, you have to ensure that the data is not compromised. I have deployed it at a motor company in the Bay area for securing the local laptops. It is used at a hospital for securing medical records and CFO-related files. It is also used at a Law firm for encrypting pleadings and legal documents. 

I like its ease of use the most. The management console is really nice. I like having one pane of glass that does everything. It does the Sophos anti-virus and encryption. Everything that you need is in one place. It is easy to use, and it is also pretty fast.

It provides some pretty good details, and it lets you know who has access to a file. You can also add additional people to the encrypted documents, which is pretty good. Its stability and performance are also very good.

It just needs a little bit more on the reporting side. Its reporting can be improved a little bit in terms of being able to know that things are in the right status. I should be able to pull a report to make sure that everything is all right. 

It could also have cloud integration. At the time I was using it, it wasn't a cloud product.

I've been in the IT industry for several years. I work with a lot of different companies, and I've deployed and managed Sophos SafeGuard at quite a few companies over a period of about three years.

Its stability and performance were good. I never had any crashes. I didn't notice it causing any performance problems or high CPU usage, making applications slower. 

We had Sophos in the image. We rolled out the machines, so it was already there. It was already part of our base image, and then for servers, we use SCCM. Sophos also has its own console that you can use for deployments, but we didn't use that.

Most of our clients are large businesses. Most of the time, smaller businesses can't afford to call in consultants to roll out stuff for them.

I have never used their tech support.

Different companies used different solutions. They usually switched when their license agreements ran out. The company for which I did the biggest installation had ESET and McAfee ePO. I removed both ESET and McAfee ePO and placed two different environments with Sophos. This switch was a result of viruses happening and not getting caught by their protection systems.

The initial setup of Sophos is also easier than other solutions such as Trend Micro and BitLocker. The setup of both these solutions is much more complex. If you try to go old school with PGP, it has a command-line setup, and it gets a lot more complex.

I am currently using BitLocker, which is a little bit more difficult. You have to use some power show commands. Sometimes, you have to use scripting and create GTOs. There are many different places you have to go to for configuring policies and rules to make it all work. In Sophos SafeGuard, everything that you need is in one place.

It was pretty straightforward. If you don't know how encryption works, it could be a little bit complex, but it would still be easier to do it with Sophos than any other tool in the market, such as Trend Micro and BitLocker.

It is a good product. I would advise calling an expert to deploy it. 

I would rate Sophos SafeGuard an eight out of ten.

I use the solution in my company as an encryption solution, meaning that it is useful if you want encryption features. The new name of Sophos SafeGuard is Sophos Central Encryption.

As a tool, Sophos SafeGuard is not optimized. I suggest that Sophos SafeGuard should be optimized so that it takes less time to provide encryption features to users. I want Sophos SafeGuard to consider another encryption solution since it currently uses BitLocker. The solution must have alternate encryption methods that users can use to make the tool more effective and a good solution.

From an improvement perspective, I would like to see more integration capabilities being offered by the product. The product is good and works properly in different environments.

I have been using Sophos SafeGuard for eight years.

It is a stable solution. It is one of the best products when it comes to stability.

It is a scalable solution. It is easy to use the tool's scalability features.

I have experience with Trend Micro and Kaspersky. My company likes Sophos SafeGuard over the other products we have used in the past.

The product's initial setup phase is easy and not very difficult. Sophos SafeGuard is a cloud-based product. Users have to consider their assets to be encrypted. Sophos SafeGuard is not a very complex solution, meaning it is an easy tool to handle.

You must buy a Sophos Central Encryption license if you have a Sophos Central account. Once you get the license, you have to install the agent on your devices to encrypt the data. The deployment process is not complex and consists of simple steps.

In case of device loss or theft, you know that all your data is encrypted, and no one can use the data if you are using Sophos SafeGuard in your company, ensuring that the device encryption feature is useful.

In Sophos SafeGuard, the management of encryption keys is easy.

The product's seamless integration capabilities with existing systems have improved the company's data security posture. The product is well integrated with different environments like Windows, Mac, and other solutions. The tool has good integration features and works fine with Windows, Mac, and other products.

I recommend the product to those who plan to use it. I suggest others go for Sophos Endpoint Protection and Sophos Firewall, as both products work fine if configured properly.

The product's compliance with data protection regulations makes it easy for our company to use. The compliance with data protection regulations makes it a good solution to be deployed for some of our company's clients who follow NIST or CIS benchmarks.

The product is beneficial for those who suffer from data losses in their company. I recommend the product to others since it is really helpful to protect data.

I rate the overall tool an eight and a half out of ten.

I'm the head of security at our company and we are customers of Sophos SafeGuard. 

The valuable feature is the intrusion detection system, the firewall itself.

The Office 360 integration could be improved, it's not so straightforward. It's been a challenge. When I moved from my mail in-house, on-prem, to Office 360 on cloud, I had a lot of challenges getting my mail to pass through the firewall. That's something I'm currently working on.

Additional features I'd like to see would be more help results to the product. Maybe they could provide a way to train on the product, provide tutorials that could be easily accessed for people to easily understand the product quickly. I think that would help. The issue is not always the product but the configuration and the know-how to easily manage the system that sometimes make you not get the best out of the system. It's a matter of making resources available. 

I've been using this solution for five years. 

It's a stable solution, I haven't had any challenges except when I was doing the migration.

The solution is scalable, we have over 500 staff using it. 

We purchased the solution in Ghana through a rep who has not been helpful. The company doesn't provide any support, we do everything in-house. If necessary, I sometimes go to the community to see if somebody has reported something that can help us. 

The price could be lower. I think it's one of the disadvantages of the solution. 

I would recommend that people choosing this solution find the right technical people or  vendor to provide support and assistance to ensure the product is working fine.

I would rate this product a six out of 10.