We review and manage all those products, including the firewall and endpoint security. For example, Sophos SafeGuard allows us to review and manage security solutions efficiently with our clients who have multiple locations and need cloud administration.
Network Product Manager at Gensystems
Is easy to implement and provides a beneficial connection for remote users
Pros and Cons
- "Sophos SafeGuard is very easy to implement, and the connection for remote users is beneficial."
- "Sometimes, when the product has a firmware upgrade, we encounter implementation problems, which can delay the connection and require a reset and reinstallation. It has been a persistent issue with Sophos SafeGuard."
What is our primary use case?
What is most valuable?
Sophos SafeGuard is very easy to implement, and the connection for remote users is beneficial.
What needs improvement?
Sometimes, when the product has a firmware upgrade, we encounter implementation problems, which can delay the connection and require a reset and reinstallation. It has been a persistent issue with Sophos SafeGuard.
For how long have I used the solution?
We have been using Sophos SafeGuard since 2018.
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What do I think about the stability of the solution?
Stability can be an issue. After firmware upgrades or updates, we sometimes encounter problems that delay connections and require a reset and reinstallation. I would rate the stability as a seven out of ten.
How are customer service and support?
We usually do not need to contact technical support because we know how to handle the problems that arise, particularly those related to upgrades. Our company sells Sophos SafeGuard to our customers and helps manage it when needed.
How was the initial setup?
Sophos SafeGuard is very easy to implement, and deployment is straightforward. For user connections, it's as simple as plug-and-play. This product usually connects with a cloud solution.
I would rate the initial setup as ten out of ten.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, it's a middle-priced solution. We typically use Sophos SafeGuard with the Sophos firewall, which includes VPN connections. The cost depends on the number of users, with some customers requiring hundreds of connections and others needing around a thousand.
What other advice do I have?
I see great potential in Sophos SafeGuard due to its integration with the entire security suite. The key selling point is the seamless connection for users, companies, endpoints, and firewalls.
All these products, including switches, firewalls, and wireless, can be managed centrally through the cloud. This unified management is a significant advantage for our customers, allowing them to manage all their security products in one place.
Overall, I would rate Sophos SafeGuard a ten on ten. However, it does not integrate AI into this solution.
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller

Independent Business Owner at 3Kay Solutions
Has a straightforward initial setup process and a helpful support portal
Pros and Cons
- "The setup process is straightforward."
- "The product's next release could have integration features with different internal and external systems."
What is our primary use case?
We use Sophos SafeGuard as an antivirus solution for endpoints.
How has it helped my organization?
The product has beneficial components that help us improve the organization.
What needs improvement?
The product's next release could have integration features with different internal and external systems. Sometimes, it doesn't work with Azure.
It could interconnect with the firewalls on the client side, providing us with monitoring data, including logs and visual graphics. In this way, it would help us prevent potential data breaches.
I rate the product's user experience a seven out of ten. However, we face a few issues installing it for troubleshooting purposes.
For how long have I used the solution?
I have been registered as a reseller with Sophos SafeGuard since 2020. At present, I am selling the latest version.
What do I think about the stability of the solution?
I rate the platform's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the platform's scalability an eight out of ten.
How are customer service and support?
I have never contacted the technical support team. I can resolve any technical issues with the help of the support portal.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have used Fortinet and SonicWall.
How was the initial setup?
We deploy Sophos SafeGuard on a hybrid cloud. The setup process is straightforward and takes around 20 minutes to an hour to complete. We conduct troubleshooting for product maintenance.
What's my experience with pricing, setup cost, and licensing?
I rate Sophos SafeGuard's pricing a five out of ten.
What other advice do I have?
I recommend Sophos SafeGuard to others and rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
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March 2025

Learn what your peers think about Sophos SafeGuard. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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Technology Engineering and Solutions Architect at a financial services firm with 10,001+ employees
Simple to use with good encryption capabilities and helpful technical support
Pros and Cons
- "It's a straightforward solution."
- "It would be ideal if the solution had different features within one agent."
What is our primary use case?
We primarily use the solution for endpoint encryption.
What is most valuable?
It's a straightforward solution.
The solution is pretty simple to use.
We haven't had any real issues with the product.
Technical support has been helpful and they are responsive.
The encryption is very good.
Overall, Sophos is a great product.
What needs improvement?
BitLocker comes from the OS license with Windows. It's a free solution. However, Sophos is a product we need to pay for. Therefore, using it is more expensive for our organization. It's also, in general, a pricey option. We'd like to lower costs.
Sophos requires separate BAU operations and separate infrastructure. We require a server and few other things, as well as portals. However, a solution like BitLocker is integrated with the CCM now. It doesn't require any other infrastructure.
It would be ideal if the solution had different features within one agent.
For how long have I used the solution?
Sophos has been used in our bank for between three to four years (or more) at this point. We've used it for a while.
What do I think about the scalability of the solution?
We have about 24,000 users on the solution right now. We have many users in our organization.
How are customer service and support?
The technical support has been very good. They are helpful and responsive. We are satisfied with their level of support.
What's my experience with pricing, setup cost, and licensing?
We need to pay for this solution currently, however, if we switch to Bitlocker, it would be free as it's a part of Microsoft's OS.
Which other solutions did I evaluate?
We are currently doing a POC with Bitlocker. I want to decommission the Sophos Safeguard and enable BitLocker for my bank. I'm working on that right now.
What other advice do I have?
We're basically an end-user. We're a bank. We have a vendor the provides resources to us.
I'm a solution architect and not fully working on the solution directly, per se. I'm looking for a way to switch over from Sophos to Bitlocker.
Whether or not this is the right solution depends on each individual company. They have to decide if it is compatible and comparable with a paid solution or a free solution. I advise users to go with a free solution, such as BitLocker, as when we compare Sophos and BitLocker both cover the same aspects such as encryption. We can do what we need to do with both solutions and yet we only have to pay for one.
I'd rate the solution at a nine out of ten. It's a very good product overall. The main reason I would like to switch is based on the cost. If I don't have to pay for something, I would prefer not to.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Information Security Service at a marketing services firm with 10,001+ employees
Easy to set up and stable but needs better key management
Pros and Cons
- "It's quite easy to integrate Safeguard with BitLocker"
- "When you have the PPM chipset, you can have the power-on authentication, when you boot up your machine, you can set the six-digit passcode. As of right now, SafeGuard can't manage the six-digit passcode in terms of the expiration, and I need that added as a feature."
What is our primary use case?
We primarily use the solution for endpoint encryption within our organization.
What is most valuable?
The management and the removable media encryption are two of the solution's most valuable features, in my opinion. They're very useful.
It's quite easy to integrate Safeguard with BitLocker.
What needs improvement?
In the latest versions, from Windows 8 onwards, everything is encrypted using BitLocker. What we require is key management, and in particular, policy management surrounding keys. There should be an option wherein I should be able to set the policy to exploit the BitLocker POA keys, and able to manage and reset the keys. Right now, the solution doesn't have this as an option.
From version eight, Windows 8 onwards, SafeGuard doesn't work 100% of the time. So we have to use BitLocker for the encrypting. Only the key management is done by SafeGuard.
When you have the PPM chipset, you can have the power-on authentication, when you boot up your machine, you can set the six-digit passcode. As of right now, SafeGuard can't manage the six-digit passcode in terms of the expiration, and I need that added as a feature.
For how long have I used the solution?
I have used the solution for maybe more than five years.
What do I think about the stability of the solution?
We've found the solution quite effective in terms of stability. There aren't bugs or glitches. We don't experience crashes. It's reliable.
What do I think about the scalability of the solution?
Our organization hasn't run into any issues with scaling. If a company needs to expand its usage, it should be able to do so quite easily.
Currently, it's just my team that handles Safeguard in the company. Not everyone in the organization has access to it. We do use it daily.
How are customer service and technical support?
We have contacted technical support in the past, and so far I can say that we've been completely satisfied. They've been very helpful and we don't have any complaints to speak of.
How was the initial setup?
The initial setup was quite easy. We didn't find it to be complex.
Deployment doesn't take much time. It depends on the hard disk. Most installations shouldn't take more than thirty minutes at a maximum to finalize.
What about the implementation team?
Our team was able to deploy the solution ourselves. We didn't require an integrator, consultant, or reseller to assist us in this endeavor.
What other advice do I have?
We're merely a customer of the solution. We don't have a special relationship with Sophos.
We mostly deploy the solution on-premises, and only occasionally on the cloud.
I don't think I have much advice to give to other companies in regard to this product. We use it to manage BitLocker and find it very easy to set up. Organizations shouldn't have trouble implementing it into their business. We never have had issues with it in terms of implementation.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of IT at Digital Oak LTD
An excellent endpoint solution that's easy to setup, very stable, and highly secure
Pros and Cons
- "With Sophos, I only need to generate the password and give that to a user to be able to allow them to login to the admin page of the Endpoint and do whatever they need to do. The user cannot go ahead and uninstall it. It's kept us much more secure because of this. Should any event happen on a particular system, I'm given the username and the system IP address. I get notifications and can deal with issues right away."
- "If it's possible, they should make all the features available because it's got a lot of features on offer, but you have to buy the license in order to add those features to the normal Endpoint. If they could make all those features available and/or offer a bundling option it would be better."
What is our primary use case?
We primarily use the solution as an endpoint antivirus action for the system.
How has it helped my organization?
In terms of security, we were a bit lacking before we introduced Sophos. I was using another Endpoint solution before. While we were using that, I realized that I was seeing a few security challenges. The biggest plus for me is the fact that I could manage web traffic, web services or other traffic using the Endpoint solution. I can lock it, and basically I'm the only person that can control everything.
What is most valuable?
I use all the features. they're all excellent. One of the aspects of the solution that I like the most is the fact that I can control my peripherals without having to use it for part of the application.
With Sophos, I only need to generate the password and give that to a user to be able to allow them to log in to the admin page of the Endpoint and do whatever they need to do. The user cannot go ahead and uninstall it. It's kept us much more secure because of this. Should any event happen on a particular system, I'm given the username and the system IP address. I get notifications and can deal with issues right away.
With Central Synchronisation, the Sophos Endpoint can be linked with Sophos firewall to constantly monitor the health status of computers on your network.
A policy on the health status of each computer can be configured to determine actions that will be take should a computer be found infected.
if the health status of the computer changes, the computer can be denied access to the internet and other segments of the network and reported to the admin and Sophos Endpoint will disinfect the system, report the health status to Sophos firewall and access to the internet and other segments of the network will be granted to the computer.
all of these is done without human intervention.
Sophos Sandstorm is a powerful, cloud-based, next-generation sandbox that detects, blocks and reports on ransomware and evasive threats. A sandbox is an isolated environment used to execute suspicious files attached to emails and downloaded from websites to determine if they contain malware
What needs improvement?
If you're talking about technical support, their endpoint support needs improvement. Their UTM is doing well, however.
If it's possible, they should make all the features available because it's got a lot of features on offer, but you have to buy the license in order to add those features to the normal Endpoint. If they could make all those features available and/or offer a bundling option it would be better.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
The solution is 95% stable.
What do I think about the scalability of the solution?
In terms of scalability, if you have a license, you could add more licenses, except that, for instance, if I already bought a 50 user license, and then I want to buy an additional 50 later. The new license will not read the new date. It will be reading the old date of the old license. Both license will expire at the same time. In that sense, I don't think it's really that good for scalability purposes.
Currently, we have 110 users. We have plans to increase usage in the coming months.
How are customer service and technical support?
The customer service has really improved.
They ensure that your case is treated same day and assign a case ID for future reference.
Which solution did I use previously and why did I switch?
We previously used Kaspersky Advanced. We switched because we discovered that there were a lot of features that we didn't have on Kaspersky that were available on Sophos. One is Intercept X which takes care of whatever infection there is on your system before you even know it.
You could synchronize Sophos Endpoint with a Sophos UTM and define which system or what category of system should be allowed access to the internet, based on their health status. That's not available with the previous antivirus I was using.
In the end, Sophos gave us a better price, with better features and better offers.
How was the initial setup?
The initial setup was straightforward, except for the fact that because it has to download the installation file online, it takes a while. It would be easier if they could make an offline installation possible. Deployment takes from 20 minutes and up.
What about the implementation team?
I handled the implementation myself.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license with Sophos which is around $1000-$1200 or so per annum. There are no additional costs beyond the standard licensing fee.
Which other solutions did I evaluate?
We did not evaluate other options before switching from Kaspersky to Sophos.
What other advice do I have?
We use the on-premises deployment model.
I would recommend the solution. New users should ensure that they get every module that they need.
I had a friend whose server was attacked by ransomware. It became a challenge for them. However, by installing Sophos Intercept X for servers, you could lock down that server, so that no executive file or no program would run unless you unlock them. The programs that would function would only be the ones that you have listed on Sophos. I didn't know that existed until I started using Sophos Endpoint. The antivirus is not just running on my system to protect it against viruses, it's also allowing me to lock my systems so that nobody can execute anything without my authorization. It gives me enormous peace of mind.
I would rate the solution ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant Cyber-Security at a tech vendor with 51-200 employees
Central management simplifies encryption and strengthens ransomware defense
Pros and Cons
- "It has a feature that allows only three files to be encrypted by ransomware before it automatically revokes the process."
- "I cannot think of any improvements right now."
What is our primary use case?
I use this solution as an endpoint protection technology. It is primarily used to protect endpoints.
What is most valuable?
The solution is valuable as it offers protection against ransomware. It has a feature that allows only three files to be encrypted by ransomware before it automatically revokes the process. What's beneficial is having one central console to manage file encryption and disk encryption, which are part of the Safeguard product. I can manage both features within one console and create templates to apply to other customers.
What needs improvement?
I cannot think of any improvements right now.
For how long have I used the solution?
I have been using this solution for about five years.
What do I think about the stability of the solution?
I would rate the stability as a nine out of ten. I have never had any issues with this feature. Although sometimes some features of the endpoint protection have services that do not run, Safeguard is very stable.
What do I think about the scalability of the solution?
I'm unsure what scalability issues could arise with this solution since it involves BitLocker and disk encryption, which do not present much room for scalability.
How are customer service and support?
I would rate the customer service as a ten out of ten. I work very closely with Sophos. If I have a severe problem, the availability and response time are excellent. Even in urgent situations like dealing with the fire department, I received help within about 20 minutes, where a Sophos technician assisted us.
How would you rate customer service and support?
Positive
How was the initial setup?
I would initially rate the setup process as an eight to ten out of ten. The setup ultimately turns out to be perfect.
What's my experience with pricing, setup cost, and licensing?
I cannot compare prices precisely, so I would give it a five out of ten rating. I am uncertain. Sophos is slightly more expensive than some other vendors. A bundle might be an option for cost-conscious customers, similar to the Sophos Firewall licenses. Bundling could be a strategy to attract more customers.
What other advice do I have?
My overall rating of the solution is ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: consultant
Last updated: Jan 16, 2025
Flag as inappropriateManaging Director at FORESEC
Provides accessible and responsive technical support
Pros and Cons
- "I like that Sophos SafeGuard provides excellent technical support."
- "What would make Sophos SafeGuard better than competitors is if its management console also includes firewall management. In the future, I want Sophos SafeGuard to be more scalable."
What is our primary use case?
The use cases for Sophos SafeGuard include protecting customer data and securing customer premises.
What is most valuable?
I like that Sophos SafeGuard provides excellent technical support.
What needs improvement?
What would make Sophos SafeGuard better than competitors is if its management console also includes firewall management.
In the future, I want Sophos SafeGuard to be more scalable. The solution also needs a better management console. It would also be good if Sophos SafeGuard could surprise its customers a little bit more.
For how long have I used the solution?
I've been working with Sophos SafeGuard for three years now.
What do I think about the stability of the solution?
So far, Sophos SafeGuard is stable. I have yet to receive any negative feedback regarding stability from customers.
What do I think about the scalability of the solution?
Sophos SafeGuard isn't one hundred percent scalable because sometimes, you need to replace the product to upgrade the bandwidth. It's more optimal for a small number of users because, to a certain extent, you may need to change the product if you have more users.
How are customer service and support?
The technical support for Sophos SafeGuard is excellent because it's accessible, and the response time is good.
Which solution did I use previously and why did I switch?
Before working with Sophos SafeGuard, I worked with Forcepoint and WatchGuard. Forcepoint does a lot of marketing, so it sells, while Sophos SafeGuard though it's doing very well in the market, needs to concentrate a little more on marketing.
How was the initial setup?
I need to be more technical to deploy Sophos SafeGuard, but to my knowledge, it's easy to deploy, but you sometimes need to configure the policy. It could take three days to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
The pricing for Sophos SafeGuard is in the middle. It's not the most expensive, but it's not the lowest. In terms of size, the solution typically fits small to medium-scale customers.
Pricing for Sophos SafeGuard could be improved because it could reach a thousand dollars depending on the product, edition, and software key purchased. Sometimes, the price increases, and sometimes, Sophos SafeGuard is free for the first year. It depends on Sophos' strategies to compete with other solutions, such as Forcepoint.
What other advice do I have?
I have experience with Sophos SafeGuard.
The solution is for the customer. I'm a sales manager, and I sell Sophos SafeGuard to the end user.
If you're marketing Sophos SafeGuard, it's booming now as a cyber security appliance or product. Still, you'll need to concentrate more on marketing and rely on good distributors and partners.
My rating for Sophos SafeGuard is eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner/Distributor
Technical & Pre-Sales Manager at GateLock
Encrypts files for all operating systems, from the hard disk to USB drives
Pros and Cons
- "The features that I have found most valuable are encryption tools that encrypt the hard disk and the USB sticks."
- "The security does not have 100% authentication."
What is our primary use case?
The primary use case for this solution is data encryption and decryption.
How has it helped my organization?
It is giving our customers the capability to encrypting their sensitive data from being breaches by attackers as even if dropped for any reason in them hands it will be encrypted and not useful.
It is working for too many kinds of data, data in rest, data in use and data in motion. By full disk encryption, file encryption, portable devices encryption and encryption in the cloud.
With a familiar dashboard and central management it makes the job easier for IT professionals.
It is also managed through Sophos Central cloud not all features but it's in them road map.
What is most valuable?
Sophos SafeGuard has one of the most perfect advantages, which is the data keys for encryption.
This solution uses an agent, and the agent is talking with many operating systems. It encrypts on the cloud and on the hard disk.
Even if you want to create it with login access before the Windows boot, it is working for the booting process and you can encrypt files on the mobile and use its agent also.
The features that I have found most valuable are encryption tools that encrypt the hard disk and the USB sticks. The data that is moved and the data at rest need to be encrypted.
They are not using the booting encryption because it creates heavy processing on the work station, and that delays the work. Instead, they have chosen to encrypt files that are in transit, or that are in rest only.
What needs improvement?
The encryption could be improved. If they could find a way to make the encryption and decryption to be the same on the work-stations, it would be better.
Some of the encryption settings have a complex configuration.
Here in Egypt, they don't prioritize the selling of this solution and there is no compliance from the government. There is not enough marketing for this solution. If they give it some priority it will become more familiar to customers. Many of our customers need a solution that uses encryption technology.
The security does not have 100% authentication.
This solution is complex in the development process. Customers are asking for things that are needed in the development and this solution is not easy to develop.
In the next release, I would like to see processing on the appliance and not to install it on any machine. It will be in the network layers and able to communicate with all workstations.
It would be better to have the encryption and decryption processing on the appliance and not on the workstations.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This solution is very easy to scale. It does not need any upgrades. You make it to your sizing and keep it to expand with the company's needs, and they can expand it at any time.
How are customer service and technical support?
The technical support is very good, but there are delays at times with the response.
How was the initial setup?
The initial setup is straightforward, not complex.
What other advice do I have?
The more customers that use this solution the better it will be in terms of developing or improving the technical issues. It will be an opportunity to have issues resolved as it will give it some importance.
They are progressing and doing some amazing things because Sophos Central is now managing the encryption but not all features.
I would recommend this solution.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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