Sophos SafeGuard Reviews

Our primary use case of this solution is for security and VPN connection.

The uses can vary per customer. For example, one customer wanted to protect their network, with VPN connectivity. Sophos has good features that customers know and like. It is also less expensive than other firewalls. Other customers, for example, wanted to publish their websites and their servers. They wanted to protect their servers and publish them on the internet. Another customer needs to have security because they were attacked by ransomware. 

The Intercept X feature is the most valuable feature. You can't find this feature in other firewalls because Intercept X works as if it has an interaction between the endpoint and the firewall. It makes a connection between the endpoint protection and the firewall. If Intercept X finds some behavior that's not right, it separates it and it secures the network to defend it from this attack. This is a good feature and development that Sophos implemented around five years ago.

Sophos SafeGuard is a German product. Sophos isn't really active in Europe. The Middle East, Africa, South Africa works with Sophos but their primary users aren't in Europe. They should market and push this solution to the European market. 

This product is stable but we have had some complaints from other customers. There is a loop on the internet. Once we deploy Sophos in our topology or in our infrastructure, the behavior or their action creates a loop on the internet. Otherwise, it's easy to install and offers good security.

It is very scalable. If you compare the price of Sophos to Fortinet or Cisco, it's as expensive. 

I would rate their technical support eight out of ten. There's a bit of a delay in their response time to tickets. 

The setup is very easy because you just need to make the arrangements for your interfaces and your network port. After that, you can make your policy and can publish the servers. You might need more technical support for the security and for the firewall. If you come from an advanced organization, it might be more difficult and not as easy at first.

The amount of time it will take will vary per customer. If they ask for network protection features it will take, for example, a maximum of one hour. But if your customer has a topology in his network and he needs to make certain policies and synchronization with Active Directory, that will take time. The deployment can take a few days. It depends on the customer. 

The licensing costs depend on the series. For example, XG 85 can be around $200. If you go to ACC or to a four or five-year enterprise solution, you will find these devices can cost $10,000. It depends on the series. 

Working with this solution will depend on your budget. If you purchase Sophos your data and your network will be secured. It's not more expensive than similar products. I recommend going with Sophos. 

I would rate Sophos a 7.5 out of ten because there are better firewalls out there. 

The customer needs a complete end-to-end solution to protect and synchronize their data.

The most valuable feature is the synchronized security. It's a unique feature on the market at this time only offered by Sophos. As a reseller, we often win bids and get clients because of this unique trademark feature.

It's a complete end-to-end solution, which is a huge advantage. 

It's easy to explain to customers.

We don't have to go from one product to another to address the needs of our customers. Everything you need is in the solution, and the license is embedded in the firewall.

When you compare Sophos SafeGuard to Palo Alto and other enterprise firewalls solutions, Sophos doesn't have the same market. 

Palo Alto targets the SMB market and Sophos would like to approach the enterprise market, but it can be difficult to approach these customers without having the right offering.

Sophos has a rich roadmap to cover this area, but we are not aware of it, so it difficult for us to approach these customers without having the right offering.

In the next release, I would like to see more automation with the endpoint logging, but it's a special feature that is quite complicated to explain. There is a trick to implementing it. You have to implement some scripting into it.

I have been reselling Sophos SafeGuard for three years.

This solution is quite stable, but that was not the case two years ago. There was an issue with the UTM Firewall to the XG Firewall. However, with this latest version, there haven't been any issues.

This solution is scalable.

The project system throughout the entre firewall is the same. This means that we don't have different versions from the smaller to the larger models, making the scalability quite simple.

Our clients have less than five hundred users.

I have not contacted technical support. The service provider that we use filters the issues our customers have.

Approximately five years ago, I was using another solution but it was very different, and everything has changed. We are only dealing with Sophos software solutions. I can't compare it to a solution that I used five years ago. 

The initial setup is quite simple and straightforward.

The length of deployment depends on the environment of the customer and the number of endpoints. On average, it can take four to five days.

Normally, one person is more than enough to deploy this solution, but that person must have network and security experience.

We have a small team in our company to implement this solution for our clients and on occasion, we leverage two other deployment partners.

The maintenance is provided by another service provider that we use, who specializes in this area. They monitor and upgrade this product. Along with the maintenance, they offer a service desk to support the security and the operating system.

The licenses are renewed every three years.

The licenses are dependant on the number of users and computers you have to protect.

This is a complete product that is offering full-feature bundles. 

On occasion, if a customer is looking for better performance with their email protection, I offer a separate appliance for email protection. These features can be extracted from the firewall and used as a separate dedicated appliance to address the issues surrounding email protection. This is for on-premises versions only and is available to everyone. This is an extra feature which would be an additional cost.

It's a good solution for the SMB market but not enterprise.

Sophos is the leading brand for information security. 

Sophos is a complete solution that has a range of firewalls and all of the software bundles from the endpoint to the data center.

Along with our service providers and our team, who have a good understanding of the product, we use Sophos technicians to do the webcast for our customers. This occurs as part of the process, but typically not during the implementation phase.

Most of the time the customer doesn't require special features to be added. 

I would rate this solution a nine out of ten.

It is being used as a firewall.

The solution can be easily connected and it is very secure. 

Sophos should conduct some seminars to teach people how to use it and also to inform the users about what they should do in case of problems.

I have been using Sophos SafeGuard for three years.

I rate the stability a nine out of ten. 

It is a scalable solution. 150 people are using the solution across three locations. Another fifty users will be increased in the next one or two years.

The initial setup is straightforward and the deployment takes very little time. One or two staff members are required for regular monitoring and checking of the configurations. 

The solution was deployed in-house. 

The pricing is good and now they offer three-year and five-year plans. After that, if one likes the service, they can choose the lifetime service. 

I rate the overall solution a nine out of ten. 

We are a solution integrator, and this is one of the products that we supply to our clients.

The primary use of this solution is to protect data, and we have clients such as hotels who use it.

When our clients know that they have the ability to monitor their network security, they are satisfied.

The most valuable feature is the cloud-based supervision that is offered by Sophos Central.

The performance of this solution is good.

The monitoring features are easy to use.

I would like to see a support-cloud, where Sophos creates a single package that contains all of its products.

This solution is very stable. To this point, we have had no problem with any of our clients.

This is a scalable solution.

One of our clients is a hotel and they have thirteen users.

Technical support for this solution is good, but we rarely contact them because we rarely see problems.

This solution is very easy to configure and deploy.

I perform the deployment myself.

Sophos has another cloud platform that supports firewall management, and it is very easy to deploy.

I would rate this solution a nine out of ten.

Sophos SafeGuard is a firewall; we use it for filtering and internet security.

Sophos SafeGuard constantly updates, so I am always using the latest version.

Within our organization, there are slightly less than 10 Sophos SafeGuard users.

Security-wise, it's one of the best. I don't think there is much room for improvement.

The integration could be a little better.

I use this solution frequently and I can't think of anything I would change.

I have been using Sophos SafeGuard for two years.

Sophos SafeGuard is both scalable and stable.

I don't require any technical support so I don't have much experience with them.

The installation was very simple, I did it by myself. It only took roughly one hour.

We primarily use the solution for file encryption.

The reporting and file encryption are the solution's most valuable features.

The user experience and the quality of the features are good.

The tutorials need to be simplified. The existing ones need to be easier to follow and we could use some tutorials for basic setups. They should aim to be more like Cisco, which offers very good tutorials and materials.

If there was a way to automate the configuration, that would be ideal.

The solution is stable.

We haven't attempted to scale up yet, so I can't really comment on the scalability of the solution. Right now we have about 50 people using it.

We've never needed to contact technical support.

The initial setup was straightforward. When we deployed it, it was very fast. Even the configuration was easy. We had everything done within a week. It could have even been done faster, but the distributor was waiting on some information from the customer. We only needed two people for deployment.

We had the assistance of a distributor for the implementation.

I would rate the solution nine out of ten.

We primarily use the solution for email and domain security for our computers and end-users.

The solution has done a fabulous job of protecting us from threats.

The solution's most valuable feature is that it is very secure.

The pricing could be improved.

Technical support could be a bit better.

The stability of the solution is very good.

The scalability of the solution is good.

Technical support isn't so good; it needs to be improved. 

We didn't previously use a different solution.

The initial setup for me is straightforward, however a new user might have a few issues with it.

We use the cloud deployment model of the solution. We're a Sophos partner.

The solution is good. It doesn't have a heavy lag like others.

I'd rate it seven out of ten.