We use the Splunk Cloud Platform to log all the network devices, whether it's switches, routers, firewalls, wireless controllers, wireless access points, and applications such as MuleSoft or Adobe AEM.
Network Infrastructure Manager at a educational organization with 1,001-5,000 employees
Has good analysis and visualization features and saves costs and time
Pros and Cons
- "We use Splunk Cloud primarily as a troubleshooting tool, so the most valuable features are the analysis and visualization."
- "I want to have the ability to process the ingestion before it is sent to the back end and Splunk just announced that the feature is coming, so now it just needs to be released."
What is our primary use case?
How has it helped my organization?
The team I manage is small and we don't have much time to maintain the on-prem infrastructure with patches and updates. With Splunk Cloud, we don't have to worry about patches or upgrades. It's always up to date with the latest and greatest features. That's the biggest benefit for us so far. It saves us time and headaches that come along with all the upgrades, patching, and administration of the Platform in general.
Splunk Cloud Platform has more features than the on-premise Splunk Enterprise version that we previously used. My team seems to like the GUI better.
Splunk Cloud Platform's ability to provide end-to-end visibility into our cloud-native environment is extremely important because we don't have any tool that has that feature.
It has sped up our mean time to resolve by 40 to 50 percent compared to the on-premise version of Splunk.
Our on-premises setup used an outdated Splunk version on aging Red Hat seven hardware. Upgrading would have required new Red Hat eight systems and consultant deployment expertise. By going to the cloud, we don't have to worry about hiring consultants or upgrades. That saved us time and money. The pricing that we were given was the same as renewing our maintenance and support for our on-prem version. So it was a no-brainer decision.
As soon as we migrated, my team liked the GUI because it made them more efficient. There are more functions and features that are not available with the on-premise version of Splunk.
What is most valuable?
We use Splunk Cloud primarily as a troubleshooting tool, so the most valuable features are the analysis and visualization.
What needs improvement?
Areas of improvement for Splunk Cloud Platform are difficult to say because we're still learning about the platform. I want to have the ability to process the ingestion before it is sent to the back end and Splunk just announced that the feature is coming, so now it just needs to be released.
Buyer's Guide
Splunk Cloud Platform
August 2025

Learn what your peers think about Splunk Cloud Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,497 professionals have used our research since 2012.
For how long have I used the solution?
I have been using the Splunk Cloud Platform for three months.
What do I think about the stability of the solution?
Splunk Cloud Platform is stable.
What do I think about the scalability of the solution?
Splunk Cloud Platform is easily scaled on the cloud.
How are customer service and support?
The few times we reached out to technical support, they were helpful and able to address the issues.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Splunk Enterprise and wanted to stick with Splunk because we feel it is the best product. So switching to the Splunk Cloud Platform was an easy decision for us.
How was the initial setup?
The deployment was not difficult. We had consultants helping us. We thought it was going to take three weeks to migrate from on-premises to the Cloud, and it took half that time. It was a lot easier than we anticipated. And we were able to do most of the work ourselves without using the consultants.
What about the implementation team?
We used Bitzios Consulting to help us with the implementation.
What was our ROI?
By moving to the Splunk Cloud Platform we saved on having to hire consultants to build a new environment and install it on-premises.
What's my experience with pricing, setup cost, and licensing?
The price for Splunk Cloud Platform is the same as our maintenance costs for Splunk Enterprise on-premises.
What other advice do I have?
I would rate Splunk Cloud Platform nine out of ten. Splunk Cloud offers several advantages in terms of ease of use. Since it's cloud-based, there's no need to worry about infrastructure maintenance, availability, or scalability. New features are automatically available, eliminating the need for manual upgrades and potential downtime that can occur with on-premise installations.
We have AWS and GCP but are using the Splunk Cloud Platform to monitor only the AWS for now.
While we currently use Splunk Cloud, we don't have Splunk security. We plan on implementing Splunk security and that's also going to integrate with all of our Cisco equipment. For now, I can't say that Splunk's unified platform has helped consolidate networking, security, and IT observability, but soon, it will because we'll be able to have one source, one point of reference for all of our logging and security information instead of managing separate tools for different tasks. Once we implement Splunk Security, it will be one single pane of glass where we will have everything.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Support Engineer at American Express
Integrates well, provides good visibility, and reduces maintenance work
Pros and Cons
- "Everything is maintained by the Splunk support team. Users do not have to maintain any physical servers. They do not have to maintain indexes and searches. It reduces a lot of work on the user side."
- "In the case of knowledge objects, even a Splunk admin does not have access to delete them. If we want to remove a knowledge object, we need to contact Splunk support and raise a case. After that, they delete it. They should give us access to delete knowledge objects."
How has it helped my organization?
Splunk Cloud Platform was very useful for us. With the on-prem setup, we had to maintain all the servers and take care of the upgrades, whereas with Splunk Cloud Platform, we did not have to bother about that. Everything was handled by the Splunk support team.
It was sufficient for us to monitor multiple cloud environments. The visibility that it provided into multiple environments was good.
We used Splunk Cloud Platform for business processes and security. It helped us a lot. On the business side, as a banking organization, it was helpful for reports and alerts. On the security side as well, Splunk was helpful. We could see any security breach. It was also helpful for smooth operations. If any issue happened or any server was down, it automatically alerted us.
What is most valuable?
Everything is maintained by the Splunk support team. Users do not have to maintain any physical servers. They do not have to maintain indexes and searches. It reduces a lot of work on the user side.
We integrated it with other applications in our environment. It integrates well. We did not face any issues on the integration side.
The reporting offered by Splunk Cloud Platform is also good.
What needs improvement?
I faced a few minor issues with Splunk Cloud Platform. In the case of knowledge objects, even a Splunk admin does not have access to delete them. If we want to remove a knowledge object, we need to contact Splunk support and raise a case. After that, they delete it. They should give us access to delete knowledge objects.
Everything else was good. It already had all the features. We did not require any new features.
For how long have I used the solution?
I used this solution for almost ten months in my previous organization. Currently, I am not using it. I last used it about five months ago.
What do I think about the stability of the solution?
It was stable. We did not see many issues. Any issues were on the physical servers, not on the Splunk Cloud side.
What do I think about the scalability of the solution?
It is scalable. We had more than 2,000 users in our organization. It was being used by more than 150 departments.
Onboarding end-users was easy. I was a Splunk admin, and I was also an end-user. I could provide access to other end-users directly.
How are customer service and support?
Their technical support was good. I would rate them a five out of ten because we worked in the Australian time zone, and the tech support team that we usually got did not have much knowledge. They took time to resolve issues.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In our organization, we used multiple products. We had Dynatrace and other products, but we mostly preferred Splunk. It was more user-friendly than others, and we could search everything easily. We could create dashboards. Other products were more difficult.
How was the initial setup?
It took us a long time to switch from on-prem to the cloud. It took almost four to five months.
What about the implementation team?
We took the help of the Splunk team for migration, but after that, we did not take their help. We took care of onboarding and other things. It was easy. If any issue came up, we contacted the Splunk support team.
What's my experience with pricing, setup cost, and licensing?
I do not have much idea about the price. We previously used 1 GB at the cost of $600. Both on-prem and cloud licenses have the same price. There is no difference.
It did not impact the cost because the costs of the on-prem license and the cloud license are the same. We did not have any issues with that. Overall, its price is reasonable.
What other advice do I have?
I would recommend moving to the cloud because you do not have to maintain physical servers and infrastructure. Everything is handled by the cloud provider.
Overall, I would rate Splunk Cloud Platform a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Splunk Cloud Platform
August 2025

Learn what your peers think about Splunk Cloud Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,497 professionals have used our research since 2012.
Sr. director of Enterprise Architecture at a recreational facilities/services company with 1,001-5,000 employees
Provides single-pane access to data from different places but needs better stability and performance
Pros and Cons
- "I can trace an event back to its root cause. I can find the root cause instead of just looking at the symptoms across different things."
- "Its stability and performance can be better. Very rarely does a day go by when we do not see an error in the console, such as a health check error. Because it is cloud-hosted, we do not have access to the backend to figure it out ourselves. We are reliant on their support to figure it out, and a couple of days later, the error comes back or it is a different error. It is a never-ending cycle of support tickets. Their support is also not great."
What is our primary use case?
We use it for IT security and observability.
How has it helped my organization?
We did not have anything prior to this that could perform the same function. Previously, if we needed to trace a security event, we had to search across logs on multiple systems to figure it out. Since Splunk, we have got it all in one place, and we can dashboard that out and save searches.
It has reduced the time for root cause analysis. It gets us to the logs quicker, so it has reduced our mean time to resolve (MTTR). The time saved is entirely dependent on what the problem is, but it shaves a good hour or two off the initial investigation per incident.
It would improve our company's resilience if it was used effectively. It has helped the technology teams that do use it improve their business resiliency. It needs either evangelizing or being made more accessible to the front-end teams or departments that do not use it today. That is largely on us. We can do that in Splunk, but there is a never-ending list of things to do, and a part of that is building Splunk outs so that we can provide that centralized logging, and then give users access to it while maintaining the privacy of their data within our organization.
We have probably not seen any cost efficiencies. The benefit of any cloud platform such as Splunk, AWS, or Azure is that you do not have to look after it, but you pay a premium for that. For example, for VMware, you pay a premium for vCenter, vSphere, etc. You can do the exact same thing with OpenStack, but you need to hire five people to look after it versus two people for VMware. You pay for Splunk Cloud, but you run into other challenges. You do not own your data anymore because it is now stuck there, and you have to export to AWS, and then rehydrate into a different Splunk instance if you want to get access to it, or you pay through the nose for the data or retention history. It is horses for courses.
Do you want to host it yourself and save money on the OpEx but spend more on headcount and CapEx, or give it Splunk Cloud and spend more CapEx, but save money on CapEx and headcount? I prefer to have it on-prem. I prefer to go down the CapEx and headcount route because it gives me more control over my data, and it gives me more flexibility of my data. It gives me easier access to troubleshooting when something is wrong. It gives me easier access to scaling when we are seeing performance issues. I can bulk my hardware. It does not lock me into Splunk Cloud Platform. I know that Victoria promises some improvements around that with being able to manage my own applications and being able to have auto-scaling on search heads, but I will believe that when I see it, and I have not seen that yet, so I would personally prefer to put money in somebody pocket and food on their table than to give money out to a cloud provider.
What is most valuable?
I do not really like it, but being able to correlate events across platforms in a single place is valuable. I can trace an event back to its root cause. I can find the root cause instead of just looking at the symptoms across different things.
What needs improvement?
Its stability and performance can be better. Very rarely does a day go by when we do not see an error in the console, such as a health check error. Because it is cloud-hosted, we do not have access to the backend to figure it out ourselves. We are reliant on their support to figure it out, and a couple of days later, the error comes back or it is a different error. It is a never-ending cycle of support tickets. Their support is also not great.
In terms of performance, we are on the classic version of Splunk. We are not yet on Victoria or the new version, so we do not get auto-scaling. Therefore, we are limited. 90% of the time, Splunk is not doing anything. It is just reading logs, and 10% of the time is when we need to use it, but when we actually need to use it, there are five or six different teams trying to use it at the same time, and there are speed issues with search.
For how long have I used the solution?
I have been using this solution for about eight years.
How are customer service and support?
I could not interact with them very much, but I have people who do. It is not often a pretty experience. From what I understand or from the complaints that I hear, you are often told that this is not a problem or you have done something wrong, and then magically, it manages to fix itself an hour later.
Which solution did I use previously and why did I switch?
Before Splunk, we used distributed instances of Elasticsearch, Logstash, Grafana, and Graphite. This was ten years ago. Splunk was in its early days. Everybody had heard of it, but it had not become apparent why people need something like Splunk, so people had been building their own little instances. A lot of that still exists today in the organization because of the Splunk pricing model, the performance issues that we have on Splunk Cloud, and the stability. People want access to their data, but they also want to own their data. They do not want it to go into the black hole that is Splunk Cloud, so they keep it on-premises. They keep it in their own systems, such as Elasticsearch or Logstash, mostly because they can maintain sovereignty over data.
What was our ROI?
When compared to not having anything, we have seen an ROI. If we were going into it today, and that today was ten years ago, I do not think I would be at this Splunk conference. I would probably be at an Elastic conference and an Open Compute conference.
The value is definitely there, but it needs more performance around it. It needs to be more responsive. The value is definitely there in terms of a centralized point of visibility, but this value is provided by Splunk, as well as all of its competitors. Splunk potentially suffers from the same problems as ServiceNow, which is, if you want to do something clever with your data, you need a Ph.D. in data sciences to figure out how it works. It is hard to put in front of end-users who do not necessarily want to do something clever with their data. They want to be able to link it to the tools that they are familiar with.
What's my experience with pricing, setup cost, and licensing?
It is a touchy subject because we are locked into it. That goes back to the rehydrating data. We cannot have the retention that we want to store for legal and compliance purposes because that is seven years' worth of data for some of the indexes, so we ship them off into S3 buckets and install them there, at which point they are invisible to Splunk, so we have to rehydrate them, but we cannot rehydrate those pockets into Splunk Cloud. We have to rehydrate them into a self-hosted version of Splunk, which can take days to set up and get going. I would not call Splunk's licensing and pricing predatory, but they have made it very difficult to maintain the independence of your own data.
Which other solutions did I evaluate?
There are a few solutions out there that are similar to Splunk. You can get something similar with CloudWatch, BigQuery, Azure Monitor, and Azure Sentinel. In the cloud, Azure Monitor for the analytics platform and Azure Sentinel for the SIEM platform are the biggest competitors of Splunk. When you put dollars next to them, they all cost about the same at the end of the day. I probably would not trade Splunk for another cloud provider or another cloud-hosted solution.
We are heavily AWS compared to every other cloud. If that was not true and we were heavily Azure, I would probably move everything to Azure Monitor and Azure Sentinel to get that single ecosystem, but we are not going to live in that world. I also do not like AWS CloudWatch, so we are not doing that. On the cloud-hosted side of things, Splunk does not really have a competitor out there. Despite being very mature, Grafana is not as convenient as Splunk, but Splunk definitely has on-prem competition. Ten years ago, everybody was itching to get to the cloud. Everybody was pushing everything to AWS. It was like, "We have got to go to the cloud. We have got to be the first. We have got to be hybrid." Now, everyone is like, "I can do this cheaper in my own data center and have more control over it and not go offline every Friday when AWS East goes down." The competition for Splunk Cloud is with Splunk on-prem and probably Elastic on-prem, which is significantly cheaper and offers 99% of the same functionality.
What other advice do I have?
In terms of Splunk's ability to predict, identify, and solve problems in real time, if this capability exists, I have not seen it.
We monitor multiple cloud environments with it. We also have the on-prem environment and a lot of SaaS providers. We are largely dependent on the people who are deploying to the cloud. They are configuring their services and their platforms to talk to Splunk. We provide Splunk as a centralized service, but it is largely up to them whether they consume it or not. Some departments are eager to get in there so they can get visibility. Some want to build their own little greenfield internally, and some have not reached the maturity of realizing why they want it.
I would rate it a six out of ten. We have frequently run into many performance problems with it. The search is slow. We cannot scale it. We cannot troubleshoot it. We cannot get access to some of the functionality that we wanted, which is changing because we are moving to the new version. We also want to be able to manage our own applications. We are just locked into this parted sandbox, and we send our data off to it, and all of a sudden, it is no longer our data because it is trapped in the Splunk cloud. If we wanna get it out, it is going to cost us money. Their support is also not great, but it does provide single-pane access to data from a whole bunch of different places.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director, Operations at a hospitality company with 10,001+ employees
Good reliability snf definitely saved us time
Pros and Cons
- "The most valuable features are reliability and logging. It's in the cloud so it has more stability and easy maintenance."
- "The support from the Splunk team is generally good, but sometimes, there's a lack of coordination between our account reps and the hands-on technical people. This misalignment can lead to issues with getting what we need done and what is happening."
What is our primary use case?
We use it for security investigations and alerting.
What is most valuable?
The most valuable features are reliability and logging. It's in the cloud so it has more stability and easy maintenance.
What needs improvement?
The support from the Splunk team is generally good, but sometimes, there's a lack of coordination between our account reps and the hands-on technical people. This misalignment can lead to issues with getting what we need done and what is happening.
For how long have I used the solution?
I have been using it for about two years.
What do I think about the stability of the solution?
From what I've seen so far, stability has been great.
How are customer service and support?
The actual technical reps we've had have been fair. I'd rate them a seven on a scale from one to ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used LogRhythm. We switched to Splunk. It was an on-prem setup, so it was tough to maintain. It wasn't very reliable, and we always had to deal with hardware issues.
How was the initial setup?
I haven't been hands-on with the deployment, but Splunk's deployment has been smooth. We also have Enterprise Security, which has been a little more difficult.
What was our ROI?
We have not calculated in dollars, but it has definitely saved us time.
Which other solutions did I evaluate?
We evaluated other options. I wasn't directly involved in all the decision-making processes, but from a user standpoint, it was the cost and the future possibilities of adding SOAR that made Splunk Cloud Platform seem like the best option for us.
What other advice do I have?
I would rate it an eight out of ten, mainly due to the difficulty we've had with the Enterprise Security side.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Manager, SOC, NOC, and Corporate Security at a computer software company with 1,001-5,000 employees
Can integrate easily with other tools and allow businesses to expand their use cases
Pros and Cons
- "The product's deployment phase was easy."
- "I think the tool has some scalability issues, especially when used in larger organizations."
What is our primary use case?
I use the solution in my company, and its primary use cases have been related to the log correlation engine. Splunk Cloud Platform can be considered a central ingest point for gathering logs from all over our company's network, after which it is used to take and create reports. Security, detection, dashboards, and similar features are some of the use cases that can be associated with the tool.
How has it helped my organization?
The benefits my company has seen from using the tool would be that it gives you more of a single place to look at rather than having to jump from a bunch of different screens to look at current logs, as well as the ability to correlate data amongst different log sources.
What is most valuable?
Regarding the solution's most valuable features, I think that since many of our company's applications are Splunk-based, they can integrate with other tools within our tech stack, which allows us to expand our use cases.
In our organization, Splunk Cloud Platform provides end-to-end visibility into our cloud-native environment, and it is a very important area where we need visibility within our environment. It is one of the main tools I use for end-to-end visibility.
Splunk Cloud Platform has helped reduce the mean time to resolve. It helps find issues, which can lead to a better mean time to resolve overall. Depending on the detection type, it reduces the mean time to resolve by anywhere from 20 to 50 percent.
My company saw time to value using Splunk Cloud Platform pretty quickly, and we continue to see the value, specifically when we add in new sources and tune-up. In general, it has been pretty quick.
Splunk's unified platform helps consolidate networking, security, and IT observability tools since it gives our company a single platform where we can collect logs from all different sources.
What needs improvement?
I think the tool has some scalability issues, especially when used in larger organizations. I feel the searching part gets really slow, which is based on one's resources.
For how long have I used the solution?
I have been using Splunk Cloud Platform for about six years. In general, I have been a Splunk customer for eight years.
What do I think about the stability of the solution?
I think the stability is pretty good. I haven't noticed any outages.
What do I think about the scalability of the solution?
I think the scalability could be a little bit better because our company runs into some resource constraints that slow down our searches.
How are customer service and support?
When it comes to the solution's technical support, I would say it all depends on what the request is or who is actually responding to our company's queries. We have had some people who have been great, but we have also had times where we had to escalate some issues to get our tickets looked at by someone from the support team. I rate the technical support a five or six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I think the tool has some scalability issues, especially when used in larger organizations. I feel the searching part gets really slow, which is based on one's resources.
How was the initial setup?
The product's initial setup phase was fairly expensive since my company had to get some professional services to help us with the set up of everything. Overall, the tool freed up some manpower, resources, and hours from our personnel and management, so having the tool in our company made sense. Yeah.
The product's deployment phase was easy.
The solution is deployed using the cloud services offered by AWS.
What about the implementation team?
My company had to get some professional services from a reseller named Resultant to help us with the setup of the tool.
Which other solutions did I evaluate?
I don't remember whether my company had evaluated other products against Splunk Cloud Platform. In the environment where our company made the switch over, I can say that we are happy with our Splunk usage in general. We just wanted a tool that was more resilient and didn't have to worry about the management on the back end.
What other advice do I have?
My organization monitors one cloud environment with the help of Splunk Cloud Platform. The ease or difficulty of monitoring multiple cloud environments is not something that is applicable to my company.
In terms of Splunk Cloud Platform's ability to help improve our organization's business resilience and predict, identify, and solve problems in real time, I would say it is not possible in real-time. The solution gives our company the ability to do more of a retrospective analysis, which helps us with the current backup.
There are not any cost efficiencies I can think of that I have experienced after switching to Splunk Cloud Platform.
I think Splunk Cloud Platform is still probably one of the best tools out there in the market for enterprise organizations.
I rate the tool a seven to eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure Engineer at a insurance company with 5,001-10,000 employees
Excellent reporting and dashboarding, but it is expensive
Pros and Cons
- "Dashboarding has been very powerful. I work with a lot of different customers, so being able to tailor the data for different customers has been valuable. I am able to make visuals and have reports where they can self-serve."
- "It would be nice to see more comparisons between Splunk and other log management tools. There are some legacy tools that people are often coming off. It will ease the transition if you are coming off a Windows LogViewer or any other logging tool. Splunk could offer more advice on how to transition into it or onboard it."
What is our primary use case?
We mainly use it for the purposes of analyzing application logs to get a bit of understanding of what is normal application performance and then use that to highlight errors and inconsistencies when they occur.
How has it helped my organization?
Resilience is incredibly important to us. We are in the medical field. It is insurance. When people are using our service, we should be able to provide that. Having that resilience is key for us because we are helping people. The resilience that Splunk offers has been valuable in that regard. There is peace of mind for us and our customers.
We have multiple cloud vendors that are being utilized in Splunk. It has been useful. Splunk is able to handle a lot of things out of the box. There is a good bit of value in being able to make sense of multiple types of logs in one environment and being able to cross-reference them. It has just taken a lot of effort out of that.
We have integrated it with other tools. At the moment, it has been with Cribl as a pipeline tool so that we can be agnostic with Splunk in some regards. Cribl handles the logs being sent to Splunk, and then from there, if there is anywhere else where we want to send them, Cribl can handle that too. That has been our main integration. The ease of integration varies. Splunk offers out-of-the-box support for some tools and applications. Integration with them has been quite simple. Other things have been a bit more difficult. Integration can be more difficult if it does not have a Splunk base, but there is a good range of things that are available out of the box.
Its reporting has been excellent. We have integrated it with tools like ServiceNow, so we are able to create an instance for teams and integrate it with our NOC. The reporting has been incredibly valuable.
I come from a monitoring background. I knew from the get-go the value that we could get from Splunk, but we actually started to see its value once we started enforcing logging standards. It made it very easy for us to validate if something was or was not following our standards.
It has been great from the compliance perspective. It began to show value to some of our customers when they were able to search multiple applications because of the standards and compliance built into it.
It has had an impact on the decision-making processes in our organization. It has been mainly around compliance. Given it is a financial and medical sector, decisions have been made around what information we are storing in the logs and how we are managing the data that comes directly from Splunk.
It has been good for helping our organization access data for compliance and privacy regulations. It has been useful for pinpointing things. We are able to ensure that we are abiding by those standards. It has been incredibly useful in that space.
What is most valuable?
Dashboarding has been very powerful. I work with a lot of different customers, so being able to tailor the data for different customers has been valuable. I am able to make visuals and have reports where they can self-serve.
What needs improvement?
It would be nice to see more comparisons between Splunk and other log management tools. There are some legacy tools that people are often coming off. It will ease the transition if you are coming off a Windows LogViewer or any other logging tool. Splunk could offer more advice on how to transition into it or onboard it.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
I have not had any issues related to stability.
What do I think about the scalability of the solution?
This is outside of my department, but it seems like it would be easy to scale up. However, there is a cost concern. That always seems to be the linchpin when people discuss Splunk. It comes at a cost.
When it comes to extensibility, they make it relatively simple, but it is an expensive tool. There are always going to be conversations that need to be had.
How are customer service and support?
The quality of the answer has been good. We have had to leverage the support only a small number of times. We found the actual portal to get support difficult. Some members of the team were not able to raise certain types of requests. However, when we got through to support, we had no issues.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Prior to Splunk, we had a mixture of things. LogViewer and Graylog were used. Some folks had their logs locally. There was not one central system.
I was not directly involved in decision-making, but some of the things that I called out as useful were the analytical tools that Splunk offers. We can very quickly get to the root cause by using its query language. It provides a lot of power with little effort. That is what initially drew me to it.
Moving to Splunk allowed standardization. That is the key. It does not matter which part of the company you are from. Splunk has given us a mechanism to say that we expect the logs to look like this, and we all are going to abide by that. It has made standardization a lot easier. Previously, you would not know what you were getting while dealing with a logging problem.
How was the initial setup?
I was involved in its deployment only in a small cluster. I was mainly involved in setting up standards around logging. It was challenging. It was dense, but it was manageable. The feature set of Splunk allowed us to know what we could or could not do.
The main part of maintenance is the ingestion of new logs. New teams and applications get stood up every day, or a new cloud vendor comes in, so there is some maintenance involved there.
What about the implementation team?
We had Splunk technical support. We had a mixture of people from other departments. We had some folks from security, and we had some folks from operations. There were 15 regular faces and 2 Splunk contractors. We involved other teams on an ad hoc basis, but the core team had 15 people.
Overall, we had 20 to 30 people who directly worked with Splunk in some way or for some period of time. We also had to involve all of the teams to get their feedback and educate them on how to use Splunk.
What's my experience with pricing, setup cost, and licensing?
I do not personally deal with that side, but from discussions, I know that it is one of the more expensive tools. I do not have anything to compare it with.
What other advice do I have?
New users should focus on the Splunk free courses. They are an excellent resource. If you are a customer, you should take up the search and reporting classes. That is probably going to be what 99% of people are using it for day to day. If you are a sysadmin user or someone setting up the instance, there are free classes for managing licenses and ingesting data. I would highly recommend them. The free classes are a great start, and if you think it would be valuable, take some of the paid classes as well. They are incredibly detailed.
When it comes to security, we definitely have a stricter attitude when things are going to the cloud because they are not fully in our control. Going to the cloud is always a little bit scary, but we have put in a refined approach for the data going into Splunk.
I have not made much use of federated search. I have come across it, but it is not something I have leveraged.
I would rate this solution a seven out of ten. What it does, it does well, but I do have qualms with it here and there. There are obvious features that are missing from time to time, but I am happy with what is there.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Software Engineer at Tigma Technologies
Helps to improve our incident response time, provides multiple search modes, and is stable
Pros and Cons
- "Splunk Cloud Platform's search modes are a powerful feature."
- "The Splunk Cloud Platform dashboard could benefit from some improvements."
What is our primary use case?
My manager typically requests dashboards, alerts, and scheduled reports. Based on their specific requirements, I create reports and dashboards that visualize the data. We leverage the Splunk Cloud Platform to fulfill these needs.
Additionally, my teammates may approach me for insights. I analyze the data and provide them with these insights, which they then use for team meetings and further data analysis. This ultimately helps them make informed decisions.
How has it helped my organization?
Splunk Cloud Platform improves our incident response time by enabling the retrieval of large data volumes. The platform offers impressive search speeds, and we don't need additional SQL commands to optimize response times.
We saw immediate benefits from the Splunk Cloud Platform. Being able to access and analyze logs provided valuable insights.
Splunk's impact on decision-making is significant. I have access to all the data I need, and it is always reliable.
What is most valuable?
Splunk Cloud Platform's search modes are a powerful feature. There are 3 main modes: Fast, Verbose, and Smart. These modes allow us to customize our search based on our needs, which can significantly improve our response time.
What needs improvement?
Splunk Cloud Platform's dashboard could benefit from some improvements. While it functions adequately, it appears very minimalistic. It's built using a simple XML format, and while newer dashboard options have been released, it still lacks the visual capabilities of tools like Power BI and Tableau. While I understand these are different platforms, having a more powerful dashboard option for the Splunk Cloud Platform would be valuable.
There is a lack of comprehensive learning materials offered by Splunk to prepare for their certifications.
Splunk uses SQL as its search language. One challenge I've encountered is with subsearches used in joins. These subsearches can only handle a maximum of 50,000 entries. If our data set is larger, we won't be able to join it using a subsearch. This limitation has been a significant obstacle for me. I've searched the Splunk community forums, and even reached out to my colleagues and seniors for a solution, but haven't found a definitive answer yet.
For how long have I used the solution?
I have been using Splunk Cloud Platform for 2 years.
What do I think about the stability of the solution?
It is reliable. In my experience working with virtual machines, any search lags are likely due to the VMs themselves, not Splunk.
I would rate the stability 8 out of 10.
What do I think about the scalability of the solution?
Splunk Cloud Platform is horizontal scaling. So it is easy to scale based on the data we are using.
I would rate the scalability of Splunk Cloud Platform 9 out of 10.
How was the initial setup?
Deploying Splunk Cloud Platform requires knowledge of the Splunk architecture, the deployment server, and the components.
What was our ROI?
We have seen a return on investment.
What's my experience with pricing, setup cost, and licensing?
The certifications are costly.
What other advice do I have?
I would rate Splunk Cloud Platform 8 out of 10.
The maintenance required is minimal.
The resilience of Splunk is good.
I recommend the product.
Splunk Cloud Platform is a powerful tool for handling big data. To get the most out of it, understanding both the developer and administrator sides is beneficial. The platform offers broad compatibility with various technologies and allows for easy scaling to accommodate your needs.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior analyst in investigations at GlaxoSmithKline
Helpful in dealing with malware investigations and anomalies
Pros and Cons
- "In terms of the benefits of the product, I would say it is my go-to tool."
- "The expensive nature of the product is an area of concern that needs to be considered for improvement."
What is our primary use case?
I work on corporate investigations and incident response. I use Splunk Cloud Platform to investigate user frauds, cases related to malware investigations, and anomalies.
How has it helped my organization?
In terms of the benefits of the product, I would say it is my go-to tool. Regarding getting all the data from Windows event logs, and considering the other reporting tools we have in our company like Forcepoint, Proofpoint Email Protection, Office 365, or Microsoft Defender, we have to search and get all the data in one place and to do so, Splunk Cloud Platform is super valuable.
What is most valuable?
The solution's most valuable features are search, reporting, and dashboards.
Splunk Cloud Platform is useful in our organization's monitoring of multiple cloud environments involving cloud services like AWS. I cannot speak about the ease or difficulty of using the tool to monitor multiple cloud environments since I am not on the administration side.
Considering the product's ease of use, the tool offers me the ability to search all the data and get it in a format before giving it to an investigator so that they can get it in a format they can understand.
What needs improvement?
The expensive nature of the product is an area of concern that needs to be considered for improvement.
For how long have I used the solution?
I have been using Splunk Cloud Platform for twelve to fourteen months.
What do I think about the stability of the solution?
The product has been pretty stable for me. I have never seen any outages in the tool, and it has been a pretty solid solution.
How are customer service and support?
I have no experience with the solution's technical support team.
Which solution did I use previously and why did I switch?
I was not using any other solution in the past.
How was the initial setup?
I don't know anything about the product's deployment phase.
What's my experience with pricing, setup cost, and licensing?
I know that Splunk Cloud Platform is an expensive product.
What other advice do I have?
I rate the tool a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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