Splunk Cloud Platform Reviews

We use the solution for application status alerting, user activities, and active directories. We use the solution for visualization, alerting, and analyzing events or incidents.

The most valuable feature of Splunk Cloud Platform is the alerting feature.

Currently, Splunk Cloud Platform is very easy to use and read. The solution's visualization for the end users is also good. However, setting up the solution or an alert is not straightforward. There's a lot of incompatibility and areas that you have to consider while setting up the solution.

All those things make setting up the solution very complex for regular people who know the business operation. So, they have to hire a third party or a technical person who doesn't understand the business to set it up for them, which usually creates a gap.

When someone who cares about the business and understands its operation sets up the solution, they would set it right. There's always a gap when a technical person or third party sets it up. It may lead to many workarounds to fix issues like alert fatigue or false security. Splunk Cloud Platform needs to be made more user-friendly because it's not user-friendly.

I have been using Splunk Cloud Platform for four to five years.

Splunk Cloud Platform is pretty stable, and I don't have any issues.

Splunk Cloud Platform is a scalable solution.

I usually go to forums and discussions to get answers to my issues. You might need a Splunk account username to talk to technical support. When most users I have talked to face a problem, they Google it. I don't know if the technical support would provide you with support if you were stuck.

I have previously used different solutions like DataStage, Datadog, Grafana, and ClickView.

We evaluated other options before choosing the Splunk Cloud Platform. But when a company buys Splunk services, the end users have to use what they have as a resource.

Splunk Cloud Platform is a really good tool for getting alerts and better information about incident management and maintenance. Because of the solution's complex setup, most alerts are set by developers or people who create multiple unnecessary alerts, creating alert fatigue. Compared to other systems, like Dynatrace, Splunk Cloud Platform is not a smart system for analyzing alerts.

As a project manager, I oversee the process of contacting the concerned parties, knowing what needs to be monitored and why they need the alerting mechanism. I was not directly involved in the scripting and adding Splunk Cloud Platform in the back end.

As business requirements change, Splunk Cloud Platform needs maintenance in terms of setting up different parameters, which is not an easy task.

Everybody uses the Splunk Cloud Platform in a different way. I would advise users to share their experiences about technical difficulties in the forums and community. Sometimes, others might go through the same problem without much documentation, and sharing your technical problems might help others.

Overall, I rate Splunk Cloud Platform a seven out of ten.

We use it for security monitoring and application monitoring.

We monitor multiple cloud environments. We monitor AWS and Oracle Cloud. It is easy to get all the data into Splunk from our AWS and Oracle Cloud. The integration is comparatively easy when it comes to on-prem versus Splunk Cloud.

It has end-to-end visibility into our cloud-native environment, which is pretty important for us. About 80% of our infrastructure is on AWS. It is pretty important for our digital resiliency to monitor our AWS and Oracle Cloud platforms end to end.

It definitely reduces our mean time to resolve, but I am not sure exactly how much time it has reduced because as a Splunk Cloud customer, we provide our platform to our application teams. 

We have Splunk Enterprise Security and our regular Splunk Enterprise. We use Splunk Enterprise Security for monitoring all our security use cases and our regular Splunk Enterprise for application monitoring. We have our own custom digital apps that we monitor on the enterprise cloud, and all our enterprise security monitoring happens on the Splunk Enterprise Security app. There are so many custom applications that we currently support. 

We do digital transaction monitoring, so when a customer sends some money to a different customer, we monitor the end-to-end transaction of that customer when it happens on the digital platform. It is pretty important for our L1 and L2 teams to monitor that end-to-end transaction. 

With Splunk in place, we can identify the bottlenecks where transactions are getting held and immediately take necessary actions to release the transaction and reach the customer. That improves the transaction time frame. There is improvement in terms of how many analysts are monitoring how many transactions and how fast transactions are happening from end to end. It improves our performance and customer experience. It is also easy to monitor end to end transactions.

They can offer more self-service capability to their customers. Currently, most of the things happen behind the Splunk Cloud Platform. As a customer, I do not have an opportunity to see my platform. If they can offer more self-service to see the health of my endpoints and stack, it would be appreciated. 

Their support also needs improvement. I have had issues with the support team. When I run into issues, it is always hard to get hold of them and get things done with the support team. Other than that, product-wise, it is very good.

I have been using the Splunk Cloud Platform for more than four years.

Its stability is 99.5%, but I have had pretty bad incidents in the last couple of years. Last month, we had an outage for the whole day. Support-wise, I am not happy.

In typical cloud infrastructure, you can add your EC2 on demand based on the load of your customers, but with the Splunk Cloud, that is not the case. They assign a fixed number of searches and indexes. They have named it as a cloud, but it is still an on-prem instance sitting in their cloud, so in terms of scalability, I do not see much advantage with Splunk Cloud because, at the end of the day, you get approval from your Splunk account team or a management team to add a new instance into your cluster. 

The support that we get from Splunk is not always great. Whenever we have issues, we have to chase them to get the answers. When we have an incident, identifying the root cause of that incident with the Splunk Cloud support team is always a pain. The Splunk team should improve their customer support experience. I love the product, but the only issue is getting support. I would rate them a three out of ten.

Negative

We had IBM QRadar, and we moved from IBM QRadar to Splunk Cloud. Cost-wise, Splunk is a premium solution. We pay more, but we get a better experience with Splunk Cloud Platform. It is easy to manage. There is a better user experience. When it comes to identifying issues, it is pretty easy with Splunk. Cost-wise, we have not saved much, but in terms of resiliency and digital experience, we get a lot from Splunk.

We get a lot of capabilities with Splunk Cloud and Splunk Enterprise Security. We also do application monitoring, and we wanted to embed both solutions into one. That is the whole reason we got Splunk.

We have a bunch of tools, not just Splunk, in our ecosystem. Splunk is one of our tools for monitoring purposes. We have other tools for alert management, global alert repository, etc. In our ecosystem, Splunk serves the main purpose of detecting and bringing the issues to our analysts to resolve them. Splunk plays a vital role.

I was initially involved in the whole migration process. We used to have the Splunk on-prem instance, and only application teams were utilizing it. We bought the Splunk Cloud Platform, and we merged both the application and security into the Splunk Cloud Platform.

Cloud deployment is pretty easy because you do not have to manage any of your infrastructure. They take care of that. 

We could see its time to value in roughly one year to sixteen months. We started the migration and moved to the cloud, and in a year to sixteen months, we could see a return on investment.

The ROI is in terms of the mean time to resolve the issues. We could do all of our security monitoring and enterprise security. We integrated security monitoring with our SOAR platform. We have so many L1 and L2 teams using Splunk day in and day out to monitor the transactions. They definitely have more visibility and reduced mean time to resolve the issues. They can identify an issue pretty fast. 

Currently, we have the ingest-based license. They are offering SVC-based licenses as well, but I am not a fan of SVC-based licensing. At the end of the day, I want to predict my budget and how much I am going to pay to the vendor so that I can plan my yearly budget.

I would always suggest going with the ingest-based license because you can control how much you want to ingest. It feels like you will be paying less when you switch to SVC-based licensing, but this is not true because you cannot control your users and what kind of searches they want to run. If you go for that, you will need a whole lot of manual effort to control your users.

We evaluated Elasticsearch. We evaluated Exabeam. We evaluated one more solution. Among all the solutions in the market, Splunk is the best.

The good thing with Splunk is that you can search your data across all the indexes pretty fast. The way the processing language works with Splunk is awesome. Most of my analysts can search the data as quickly as possible, whereas, with the other solution, there was always a lag while searching for data. With Elasticsearch, you have very limited capability to search across the whole platform. It is very easy with Splunk. The secret sauce of Splunk is the way they index the data. That is the main difference between Splunk and its competitors.

I would rate the Splunk Cloud Platform a nine out of ten. The product is good. The only issue is the support.

The primary benefit that I get from attending the Splunk Conference is to be able to see all the new features that Splunk is releasing and how to use them and implement them in my infrastructure, platform, or ecosystem. I also get to know how other organizations are using Splunk to solve their use cases. Another thing is that we have so many vendors utilizing Splunk as their base and building so many new products. I visited one of the booths, and I was very impressed with their booth. They are doing all the content validation, security validation, and simulation of attacks. They are using their tool, and they have integrated it with Splunk. They are bringing all the data into Splunk to showcase how to maintain the hygiene of the content. That impressed me a lot. When I attend Splunk conferences, I get to see how others are utilizing Splunk as their base and building new tools out of that. It gives me some ideas of how to implement it in our organization. Of course, we cannot implement everything, but at least we can see the best fit for our platform.

We're looking to migrate an acquisition into the Splunk environment. We acquired a company and their Splunk environment was small and separate. We didn't want to have to maintain old Windows environments in unique use cases so we wanted to migrate it to the cloud as a proof of concept.

In their case, they had global data domicile requirements. We didn't have the same global deployment for our other larger environment that they did. So it made sense for us to migrate them to a bunch of small cloud stacks that were globally positioned rather than deploy a bunch of tiny enterprise environments to do the same thing.

The solutions are segregated at the moment. We're currently migrating the ACS environment. We have our own Splunk Enterprise implementation that we still use for Azure currently. It's fine, it doesn't drop.

It has definitely improved our organization by virtue of reducing the amount of overhead we would have had for those environments. Having to implement, maintain, or even update the existing stuff would have been extremely time-consuming. Splunk Cloud handles all of that for us. So it's definitely been helpful from that perspective. It's allowed them to maintain upgrades for far further than they are. Some of the hosts of that environment were still on version 7 so they could get upgraded feature parity.

They do well at empowering staff by providing business resilience. Users have the capability to utilize Splunk in ways to make their jobs better for resiliency purposes, reporting, and whatever it is that they need to do. Splunk is a very powerful platform in that way. 

In their case, they had global data domicile requirements. We didn't have the same global deployment for our other larger environment that they did. So it made sense for us to migrate them to a bunch of small cloud stacks that were globally positioned rather than deploy a bunch of tiny enterprise environments to do the same thing.

It's pretty important to us that Splunk has end-to-end visibility to our native cloud environment. We need to be able to figure out where the points of failure are. Knowing whether it's a forward, on our end, an index, the cloud environment,  a firewall, or something else entirely is important to troubleshooting that kind of process. 

Splunk has helped to reduce our mean time to resolve. For the specific use case, the ability to bring in more Splunk data and market makes work consistently accessible.

I think that Splunk's ability to predict, identify and solve problems in real time is better than what we use it for. Our observability journey is still pretty early so we haven't done a lot of predictive detection that is possible to do with Splunk. It looks like it can do the things that we needed to do in a pretty effective way. We just haven't done that yet.

Some of the implementation is challenging. They're not very proxy-aware. Their recommendation is to set up an intermediate forward in a DMZ environment or something like that. That's not always the most convenient way to do things. It would be better if we could use an HTTP proxy, send data out via HEC, HTTP, or in a way that is proxy-aware.

We did the POC six months to a year ago. We've been in the process of migrating some smaller use cases over the last three or four months.

We haven't used it a lot but it's been pretty stable.

Splunk support is pretty good. There's some work to be done. When I provide them with a bunch of data, they don't need to ask me some of the initial questions. But otherwise, they're pretty good.

Positive

I have seen ROI. The adoption of the company has increased dramatically. We have hundreds of alerts, hundreds of reports, and hundreds of dashboards that people use for their business cases, whether it's deliverables, resiliency, or troubleshooting.

Splunk is expensive. We have had some challenges in ensuring that all data is available in Splunk due to its cost. It has definitely proven its value in the data that we have brought in. From a resiliency and reporting perspective, those things are all very valuable. But it's certainly not the most cost-effective product in the world.

It is a valuable product, but it is certainly challenging at times to be able to bring in as much data as I would want due to the cost of the product.

I would rate Splunk Cloud Platform an eight out of ten.

We use it for a lot of different things. I primarily use it for monitoring, alerting, and dashboarding.

It was a slow adoption at first, but as our development teams are learning the tool, we now have our teams making their own metrics for each of the different apps. I work in the web, mobile app, and email area. It provides insights into metrics that are happening and problems when they are happening. We also have alerting.

We monitor multiple cloud environments. It is pretty transparent because we have some on-prem stuff and we have off-prem in the cloud, so we are using both. We are transitioning from on-prem to off-prem. It is seamless because it does not matter from where data comes. When we switch to a new data source, I do not have to reinvent it. We are using AWS.

Splunk Cloud Platform has helped reduce our mean time to resolve (MTTR). I get alerts every day. Anytime things are out of kilter, it gives us an alert asking us to better go look and see if something is happening. A lot of times, something is happening. It could be serious. It could be not serious, but we use it a lot for monitoring. Identifying a problem is a lot quicker. Once you know what the problem is, it makes it a lot faster to resolve the problem. That is where different other tools come into play. I believe they now have the APM tool, and we are trying to ramp that up. For us, it is pretty critical that we quickly identify that we are having a problem. It probably makes the resolution 80% faster.

Splunk Cloud Platform has helped improve our organization’s business resilience. We manage multiple websites over nine different states. We have millions of users as our members. When we are having a problem, we do not want to impact them.

For my purposes, I like the ability to aggregate lots of data from different sources. I like being able to report for management and being able to get alerts on thresholds being out of sync.

It is sometimes slow. Some of that has to do with the queries themselves not being efficient, but sometimes it is slow. They changed their model a few years back. It seems to be working better for us as opposed to having some limits that they had.

I have been using Splunk since 2019.

I have not had any issues with it going down or not performing. It is sometimes slow, but that might not be because of Splunk Cloud. That could be because of our firewalls and other things that lead to Splunk Cloud.

Its scalability is fine. We have ITSI. We have Splunk Enterprise. We have some internal Splunk and external Splunk. Our company at first was weary about putting data on the cloud. We do not have those concerns now.

We have pretty good support. 

It is hard for me to rate them because I don't use their support much. We have a lot of expertise in-house.

I have used several old competitors. Computer Associates used to have a tool. New Relic was another tool. We are primarily using Splunk now.

We switched from New Relic. We have had Computer Associates's tool. A problem with these types of tools is they are costly to put in and then not that many people use them. You then have to justify it, so the adoption is the issue.

The setup is way easier for Splunk and the way the data is aggregated is easier. Overall, reporting and dashboarding are easier. A lot of the setup involved such as tagging and so forth is not as cumbersome in Splunk.

With Splunk, looking at our servers and all types of log files is excellent. I am kind of disappointed with our particular infrastructure. We invested all this money in Splunk. We are using it for monitoring, recording, and alerting, but our company has to embrace it for using it for security. We have already bought it. Our security team should be using and leveraging it, but they are not. They are using other tools. Our security team just does not want to use it, and they need a push and need to be shown that we are paying for it. They can still use the tools that they want, but maybe they need to be shown what all these tools can do. We could leverage what we are paying for better. Our management can push our security team and say that we are paying for this, and they should leverage this more or more now.

We had a consultant come in from Splunk and a third party. We did both.

I do not know what that is anymore. I have not been involved with that for a couple of years, but I know we are paying a lot.

Overall, I would rate Splunk Cloud Platform at least an eight out of ten. For the things that I do, such as dashboarding, reporting, and alerting, it is great. It does a good job.

I used it in my last organization for monitoring, intrusion detection, and intrusion prevention.

We wanted to take preventative actions so we implemented it.

The monthly security reports were detailed, and we got to know about a lot of vulnerabilities that we did not know about before.

It integrated well with other systems and applications in our environment. I would rate it a ten out of ten in terms of integration.

Splunk Cloud Platform had a good impact on decision-making processes in our organization.

It was helpful for data access for compliance and privacy regulations. I would rate it a nine out of ten in this aspect.

Splunk Cloud Platform had a very good impact on our organization’s security posture. The resilience that it offered was very important because we were dealing with client data.

For reporting, a lot of manual intervention was required to create the reports, but after that, it worked well.

Its interconnectivity with the cloud platforms, such as Azure and AWS, was valuable. 

We had multiple cloud environments. It was easy to monitor multiple cloud environments using the Splunk Cloud Platform’s dashboard.

Considering its price point, it does not need any improvement. However, it does require manual implementation.

There can be more modules and more integration with other areas in the cloud and on-prem. I am not sure whether it includes network devices and things like that.

I worked with this solution for one year and a half.

It is stable. I would rate it a ten out of ten for stability.

It is scalable. I would rate it a ten out of ten for scalability and extensibility.

I got great support from them every time. I would rate them a ten out of ten.

Positive

We were not using any similar solution previously.

It was deployed on a public cloud. Its setup was quite complicated. A lot of steps were involved in implementing it.

We had some engineers from Splunk to advise on a couple of things.

We had three people involved in the deployment. They were all cloud engineers.

It did require maintenance. We had one person involved in the maintenance.

It was a good model.

We evaluated other solutions, but I do not remember the names. I know there was one from AT&T.

I would rate Splunk Cloud Platform a nine out of ten.

Splunk Cloud Platform was very useful for us. With the on-prem setup, we had to maintain all the servers and take care of the upgrades, whereas with Splunk Cloud Platform, we did not have to bother about that. Everything was handled by the Splunk support team.

It was sufficient for us to monitor multiple cloud environments. The visibility that it provided into multiple environments was good.

We used Splunk Cloud Platform for business processes and security. It helped us a lot. On the business side, as a banking organization, it was helpful for reports and alerts. On the security side as well, Splunk was helpful. We could see any security breach. It was also helpful for smooth operations. If any issue happened or any server was down, it automatically alerted us.

Everything is maintained by the Splunk support team. Users do not have to maintain any physical servers. They do not have to maintain indexes and searches. It reduces a lot of work on the user side.

We integrated it with other applications in our environment. It integrates well. We did not face any issues on the integration side.

The reporting offered by Splunk Cloud Platform is also good.

I faced a few minor issues with Splunk Cloud Platform. In the case of knowledge objects, even a Splunk admin does not have access to delete them.  If we want to remove a knowledge object, we need to contact Splunk support and raise a case. After that, they delete it. They should give us access to delete knowledge objects. 

Everything else was good. It already had all the features. We did not require any new features.

I used this solution for almost ten months in my previous organization. Currently, I am not using it. I last used it about five months ago.

It was stable. We did not see many issues. Any issues were on the physical servers, not on the Splunk Cloud side.

It is scalable. We had more than 2,000 users in our organization. It was being used by more than 150 departments.

Onboarding end-users was easy. I was a Splunk admin, and I was also an end-user. I could provide access to other end-users directly.

Their technical support was good. I would rate them a five out of ten because we worked in the Australian time zone, and the tech support team that we usually got did not have much knowledge. They took time to resolve issues.

Neutral

In our organization, we used multiple products. We had Dynatrace and other products, but we mostly preferred Splunk. It was more user-friendly than others, and we could search everything easily. We could create dashboards. Other products were more difficult.

It took us a long time to switch from on-prem to the cloud. It took almost four to five months.

We took the help of the Splunk team for migration, but after that, we did not take their help. We took care of onboarding and other things. It was easy. If any issue came up, we contacted the Splunk support team.

I do not have much idea about the price. We previously used 1 GB at the cost of $600. Both on-prem and cloud licenses have the same price. There is no difference. 

It did not impact the cost because the costs of the on-prem license and the cloud license are the same. We did not have any issues with that. Overall, its price is reasonable.

I would recommend moving to the cloud because you do not have to maintain physical servers and infrastructure. Everything is handled by the cloud provider. 

Overall, I would rate Splunk Cloud Platform a nine out of ten.

We use it for IT security and observability.

We did not have anything prior to this that could perform the same function. Previously, if we needed to trace a security event, we had to search across logs on multiple systems to figure it out. Since Splunk, we have got it all in one place, and we can dashboard that out and save searches.

It has reduced the time for root cause analysis. It gets us to the logs quicker, so it has reduced our mean time to resolve (MTTR). The time saved is entirely dependent on what the problem is, but it shaves a good hour or two off the initial investigation per incident.

It would improve our company's resilience if it was used effectively. It has helped the technology teams that do use it improve their business resiliency. It needs either evangelizing or being made more accessible to the front-end teams or departments that do not use it today. That is largely on us. We can do that in Splunk, but there is a never-ending list of things to do, and a part of that is building Splunk outs so that we can provide that centralized logging, and then give users access to it while maintaining the privacy of their data within our organization.

We have probably not seen any cost efficiencies. The benefit of any cloud platform such as Splunk, AWS, or Azure is that you do not have to look after it, but you pay a premium for that. For example, for VMware, you pay a premium for vCenter, vSphere, etc. You can do the exact same thing with OpenStack, but you need to hire five people to look after it versus two people for VMware. You pay for Splunk Cloud, but you run into other challenges. You do not own your data anymore because it is now stuck there, and you have to export to AWS, and then rehydrate into a different Splunk instance if you want to get access to it, or you pay through the nose for the data or retention history. It is horses for courses. 

Do you want to host it yourself and save money on the OpEx but spend more on headcount and CapEx, or give it Splunk Cloud and spend more CapEx, but save money on CapEx and headcount? I prefer to have it on-prem. I prefer to go down the CapEx and headcount route because it gives me more control over my data, and it gives me more flexibility of my data. It gives me easier access to troubleshooting when something is wrong. It gives me easier access to scaling when we are seeing performance issues. I can bulk my hardware. It does not lock me into Splunk Cloud Platform. I know that Victoria promises some improvements around that with being able to manage my own applications and being able to have auto-scaling on search heads, but I will believe that when I see it, and I have not seen that yet, so I would personally prefer to put money in somebody pocket and food on their table than to give money out to a cloud provider.

I do not really like it, but being able to correlate events across platforms in a single place is valuable. I can trace an event back to its root cause. I can find the root cause instead of just looking at the symptoms across different things.

Its stability and performance can be better. Very rarely does a day go by when we do not see an error in the console, such as a health check error. Because it is cloud-hosted, we do not have access to the backend to figure it out ourselves. We are reliant on their support to figure it out, and a couple of days later, the error comes back or it is a different error. It is a never-ending cycle of support tickets. Their support is also not great.

In terms of performance, we are on the classic version of Splunk. We are not yet on Victoria or the new version, so we do not get auto-scaling. Therefore, we are limited. 90% of the time, Splunk is not doing anything. It is just reading logs, and 10% of the time is when we need to use it, but when we actually need to use it, there are five or six different teams trying to use it at the same time, and there are speed issues with search.

I have been using this solution for about eight years.

I could not interact with them very much, but I have people who do. It is not often a pretty experience. From what I understand or from the complaints that I hear, you are often told that this is not a problem or you have done something wrong, and then magically, it manages to fix itself an hour later. 

Before Splunk, we used distributed instances of Elasticsearch, Logstash, Grafana, and Graphite. This was ten years ago. Splunk was in its early days. Everybody had heard of it, but it had not become apparent why people need something like Splunk, so people had been building their own little instances. A lot of that still exists today in the organization because of the Splunk pricing model, the performance issues that we have on Splunk Cloud, and the stability. People want access to their data, but they also want to own their data. They do not want it to go into the black hole that is Splunk Cloud, so they keep it on-premises. They keep it in their own systems, such as Elasticsearch or Logstash, mostly because they can maintain sovereignty over data.

When compared to not having anything, we have seen an ROI. If we were going into it today, and that today was ten years ago, I do not think I would be at this Splunk conference. I would probably be at an Elastic conference and an Open Compute conference.

The value is definitely there, but it needs more performance around it. It needs to be more responsive. The value is definitely there in terms of a centralized point of visibility, but this value is provided by Splunk, as well as all of its competitors. Splunk potentially suffers from the same problems as ServiceNow, which is, if you want to do something clever with your data, you need a Ph.D. in data sciences to figure out how it works. It is hard to put in front of end-users who do not necessarily want to do something clever with their data. They want to be able to link it to the tools that they are familiar with.

It is a touchy subject because we are locked into it. That goes back to the rehydrating data. We cannot have the retention that we want to store for legal and compliance purposes because that is seven years' worth of data for some of the indexes, so we ship them off into S3 buckets and install them there, at which point they are invisible to Splunk, so we have to rehydrate them, but we cannot rehydrate those pockets into Splunk Cloud. We have to rehydrate them into a self-hosted version of Splunk, which can take days to set up and get going. I would not call Splunk's licensing and pricing predatory, but they have made it very difficult to maintain the independence of your own data.

There are a few solutions out there that are similar to Splunk. You can get something similar with CloudWatch, BigQuery, Azure Monitor, and Azure Sentinel. In the cloud, Azure Monitor for the analytics platform and Azure Sentinel for the SIEM platform are the biggest competitors of Splunk. When you put dollars next to them, they all cost about the same at the end of the day. I probably would not trade Splunk for another cloud provider or another cloud-hosted solution.

We are heavily AWS compared to every other cloud. If that was not true and we were heavily Azure, I would probably move everything to Azure Monitor and Azure Sentinel to get that single ecosystem, but we are not going to live in that world. I also do not like AWS CloudWatch, so we are not doing that. On the cloud-hosted side of things, Splunk does not really have a competitor out there. Despite being very mature, Grafana is not as convenient as Splunk, but Splunk definitely has on-prem competition. Ten years ago, everybody was itching to get to the cloud. Everybody was pushing everything to AWS. It was like, "We have got to go to the cloud. We have got to be the first. We have got to be hybrid." Now, everyone is like, "I can do this cheaper in my own data center and have more control over it and not go offline every Friday when AWS East goes down." The competition for Splunk Cloud is with Splunk on-prem and probably Elastic on-prem, which is significantly cheaper and offers 99% of the same functionality.

In terms of Splunk's ability to predict, identify, and solve problems in real time, if this capability exists, I have not seen it.

We monitor multiple cloud environments with it. We also have the on-prem environment and a lot of SaaS providers. We are largely dependent on the people who are deploying to the cloud. They are configuring their services and their platforms to talk to Splunk. We provide Splunk as a centralized service, but it is largely up to them whether they consume it or not. Some departments are eager to get in there so they can get visibility. Some want to build their own little greenfield internally, and some have not reached the maturity of realizing why they want it.

I would rate it a six out of ten. We have frequently run into many performance problems with it. The search is slow. We cannot scale it. We cannot troubleshoot it. We cannot get access to some of the functionality that we wanted, which is changing because we are moving to the new version. We also want to be able to manage our own applications. We are just locked into this parted sandbox, and we send our data off to it, and all of a sudden, it is no longer our data because it is trapped in the Splunk cloud. If we wanna get it out, it is going to cost us money. Their support is also not great, but it does provide single-pane access to data from a whole bunch of different places.

We use Splunk Cloud Platform for IT operations, IT security, and business value. 

We implemented Splunk Cloud Platform to resolve our IT security issues.

The federated search feature is a valuable tool that can be used effectively in the right architecture. However, the extent it is utilized will vary depending on the customer's needs. In my experience, more advanced customers tend to use this feature more heavily.

Splunk Cloud Platform provides good visibility into multiple environments, including cloud, on-premises, and hybrid.

Splunk Cloud Platform is the best tool for a reason. It is a high-functioning solution with high integration for getting data in and out, and it is customizable.

The most significant benefit of using Splunk Cloud Platform is the freedom of data. The security team can see the data that's relevant to them, IT Ops can see the data that's relevant to them, and the business can see the data that's relevant to them. Sometimes, the same data is applicable to all three groups. Sometimes, it's not. But everyone has access to the data, and it's immutable. It can't be changed or deleted. The ability of all of these departments to leverage the same data is how Splunk Cloud Platform has benefited our company the most.

Splunk Cloud Platform has helped us make key decisions, such as cost-saving decisions related to licensing. It has also improved uptime and helped us improve performance in areas where our network or servers were not performing well. Additionally, it has helped us make better business and IT decisions and has supported our planned growth.

Splunk Cloud Platform helps us access data for compliance and privacy regulations. It currently has the features to mask data, perform the least privileged access, and provide only certain commands and functions within the platform.

We are the best in the industry because of Splunk Cloud Platform. Splunk Cloud Platform fills the SIEM role for our organization, and without the best SIEM, we would be no better than our competitors.

Splunk's extensibility is one of its best features. It offers a wide variety of ways to ingest data, generate reports, and create dashboards. Its integrations with other systems are also very impressive.

Splunk Cloud Platform's most valuable features are enterprise security and ticketing integration.

The reporting provided by Splunk Cloud Platform is often good, but it only provides the data and not the flash, whereas the other platforms provide both. From an enterprise standpoint, we are more limited in terms of what data we can export and how we can present it.

Navigating the solution can be more user-friendly.

The documentation has room for improvement and the price is high and can be improved.

I have been using the Splunk Cloud Platform for over five years.

When architected properly and maintained to an optimum level, Splunk Cloud Platform is unbelievably stable.

One of Splunk Cloud Platform's key selling points is its ability to scale to petabytes and beyond.

Base-level support is suboptimal. Enterprise customers need the premium support package. Responses are often delayed, and resolution is slow.

Neutral

Over the past 25 years, I have used several different solutions. In the past, I preferred using a terminal interface rather than a web interface. Splunk has an API and a mobile app, but ultimately, Splunk users are confined to their browsers. This is one thing I would like to change, as I would prefer to be able to use Splunk outside of a browser. However, this is also one of Splunk's biggest advantages, as it is a universal platform.

We used Splunk Enterprise before migrating to Splunk Cloud Platform.

My knowledge of Splunk has since grown exponentially, but the first time I deployed Splunk Enterprise eight years ago, it was unbelievably hard. There were so many moving parts and things to consider. It was too much for one person to figure out, and I didn't have the budget to get help from the Splunk team.

The cost of using Splunk Cloud Platform is high, but the value it provides is worth the investment.

I give Splunk Cloud Platform a nine out of ten.

Monitoring multiple cloud environments is never easy. We are looking forward to new features from our cloud partners, such as AWS Security Data Lake, Google, and Microsoft. These features will make it easier to integrate our cloud environments. Splunk Cloud Platform is currently the best solution for collecting data from multiple cloud environments. AWS has five million different ways to export data, and we need to use all of them to collect all of the security and IT-related data. Splunk supports all of these data sources.

A year ago, I would have said that Splunk needed automated response, an easy-to-detect, easy-to-run, and manage business analytics platform, a user and entity-based business analytics platform that is integrated within the product, threat intelligence, and a current dashboarding tool. Splunk now has all of these features. A year ago, Splunk's competitors had these features, but Splunk did not. Splunk has since acquired or developed these features in-house. Very little in Splunk's product is not tightly integrated into the current releases. If someone is starting from scratch, meaning they are just rolling out a new security solution, and they do not choose Splunk, they are making a mistake. Splunk provides so much of everything that it is the best choice for most organizations.

We perform daily maintenance on the solution.

I advise new users to find someone who knows Splunk. Even a good technical person will not be able to do this on their own. They are not going to train them on day one. Good technical people who know Splunk are valuable assets, so they should seek them out and get them on the project.