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reviewer2500098 - PeerSpot reviewer
Senior Cybersecurity Engineer at a energy/utilities company with 5,001-10,000 employees
Real User
Saves time and enables our teams to look at and troubleshoot issues themselves
Pros and Cons
  • "Dashboards help the application support teams to have a quick look at how their systems are running. It helps other teams as well."
  • "They can get more integration with a few more products. They can also update some of the dashboards that are in there now."

What is our primary use case?

We have a lot of applications that we monitor. We have a lot of hardware that runs on VMware. We monitor all of that as well.

How has it helped my organization?

Dashboards have been helpful because people can go and look for themselves how their systems are running. The requests for us to go look at something have gone down because people can go and do it themselves.

It is important for us that Splunk Infrastructure Monitoring has end-to-end visibility. Developers and those types of teams can look at and troubleshoot any kind of issues quickly.

Splunk Infrastructure Monitoring has helped reduce our mean time to resolve, but I do not know how much. We just help as needed, but for the most part, it is just the teams going in there and looking at things themselves.

Splunk Infrastructure Monitoring has helped improve our organization’s business resilience.

Different teams can see a lot of different aspects of what is going on. They can see network traffic. They can see applications, and they can see hardware peaks and performances. They can see everything they need.

We could see the value of Splunk Infrastructure Monitoring within a couple of weeks of implementing it.

What is most valuable?

Dashboards help the application support teams to have a quick look at how their systems are running. It helps other teams as well.

What needs improvement?

They can get more integration with a few more products.

They can also update some of the dashboards that are in there now.

It is pretty good in terms of the ability to predict, identify, and solve problems in real-time, but there is always room for improvement.

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For how long have I used the solution?

I am in a new role. I have been there for two months. That is as long as I have been using it.

What do I think about the stability of the solution?

It is very stable. It is good.

What do I think about the scalability of the solution?

Its scalability is great.

How are customer service and support?

It is very good. I would rate them a nine out of ten. They are usually pretty helpful and knowledgeable.

How would you rate customer service and support?

Positive

How was the initial setup?

We have it on-prem, and we also have a cloud instance. Our cloud provider is AWS. We do not monitor multiple cloud environments.

Deploying it was pretty straightforward. We just had to make sure that we were getting the logs right and setting the apps right. That was pretty much it.

What was our ROI?

We have seen an ROI in terms of manhours and less work for everyone.

What's my experience with pricing, setup cost, and licensing?

I have always used Splunk.

What other advice do I have?

I would rate Splunk Infrastructure Monitoring a ten out of ten. It is great. It is much better than a lot of other products, so it is definitely up there.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Solution Architect(Splunk- Log Management) at Tata Consultancy
Real User
Top 10
Good support, detailed reports, and stable
Pros and Cons
  • "The alerts are the most valuable feature."
  • "The implementation can be more user-friendly."

What is our primary use case?

Our use cases have not been completely sorted and executed. In that case, if this has been done and we know the way forward, the stabilization is more complete. This is not yet stabilized, and I would say at the moment, the focus is more on creating alerts and incidents, rather than how the user can view Splunk ITSI. That focus has not yet been set. Once it is done, I think that would help.

How has it helped my organization?

If there is an issue or challenge in Splunk at the product level, Splunk's internal log will call out every problem it is facing, which will help us to identify the root cause and fix it. This gives us a clue about what to do next if there is a problem we can understand the issue from the reports.

What is most valuable?

The alerts are the most valuable feature.

What needs improvement?

I don't see any issues yet because my use case has not been finalized. The point is, if anyone is going to acquire Splunk ITSI, their primary purpose should be to ensure that all infrastructure assets in production are logged into Splunk to ensure complete monitoring is enabled. Each organization has its own criteria for the importance of its applications and servers. All of these must be added for the monitoring to be effective.

The implementation can be more user-friendly.

For how long have I used the solution?

I have been using the solution for a few months.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and support?

The Splunk technical support meets all the SLAs. There's a P1, P2, and P3 categories, and the support is being handled accordingly.

How would you rate customer service and support?

Positive

How was the initial setup?

It is not possible to set up the solution without the assistance of Splunk professionals. A professional services representative must be present to handle the Splunk ITSI implementation.

What about the implementation team?

The implementation requires either Splunk for PS or the hiring of a Splunk Certified Resource. We used a Splunk architect for our implementation.

What other advice do I have?

I give the solution an eight out of ten. 

I suggest using Splunk Professional Services for enrollment review. Splunk has a set of recommendations for keeping our data clean and structured when logging into Splunk, which will make our application infrastructure monitoring more effective. Splunk also has best practices that need to be implemented. We can take care of this in one call, and Splunk inputs may help us make it even better.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Buyer's Guide
Splunk Infrastructure Monitoring
October 2024
Learn what your peers think about Splunk Infrastructure Monitoring. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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reviewer2500119 - PeerSpot reviewer
Data Analyst at a government with 10,001+ employees
Real User
Effective, saves time, and has helpful support
Pros and Cons
  • "Splunk Infrastructure Monitoring reduces our mean time to resolve. We are more proactive than reactive."
  • "We never had any issues when it comes to the type of use cases we are using it for. We did not need more advancement on it, but I know that, in general, everything can be updated. There are tiny little tweaks that can be made regardless of whether it looks better or has a different flow to it than it does right now, but it works pretty well for what we use it for."

How has it helped my organization?

Splunk Infrastructure Monitoring reduces our mean time to resolve. We are more proactive than reactive. I would be very confident to say that there is about a 25% reduction in time. We get things way quicker than when we were just doing it reactively.

It has the ability to identify and solve problems in real time. It saves time.

What is most valuable?

There is no one feature that stands out more than others. We use a little bit of everything. When we started using it, we did not exactly know it. It was new and fresh, so we just started gathering everything. We did not end up doing anything different. All of the features that we are using have had an effect on the monitoring that we are doing. Everything is very effective.

What needs improvement?

We never had any issues when it comes to the type of use cases we are using it for. We did not need more advancement on it, but I know that, in general, everything can be updated. There are tiny little tweaks that can be made regardless of whether it looks better or has a different flow to it than it does right now, but it works pretty well for what we use it for.

For how long have I used the solution?

I have been using Splunk Infrastructure Monitoring for two to three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. As we continue to grow and expand, the stability and the scalability are there.

How are customer service and support?

They have been very helpful whenever we have had any issues. Only one or two times they did not know. That does happen. We are all humans, but that is the best that you can get.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I got onto the team when we started using it, so I am not sure what we were using before.

What other advice do I have?

I would rate Splunk Infrastructure Monitoring a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Manish Arora - PeerSpot reviewer
Senior Client Partner at a tech consulting company with 1-10 employees
Real User
Top 10
Is easy to use, and improves performance, but does not monitor network devices
Pros and Cons
  • "The vibrant dashboards are valuable."
  • "The end-to-end visibility is lacking because Splunk cannot directly monitor network devices."

What is our primary use case?

Splunk Infrastructure Monitoring helps identify bottlenecks within the network domain, including issues related to server databases, application response times, and code. These problems can be resolved by our customers promptly.

How has it helped my organization?

It is easy to use. It offers a unique dashboard reporting tool called Ollie. Ollie is essentially an observability tool, and it's also referred to simply as "Ollie" for brevity. It's important to note that this product is agent-based only.

Splunk Infrastructure Monitoring helps improve the efficiency and performance of applications by up to 70 percent.

It has helped reduce our mean time to detect. It has helped to reduce our mean time to resolve by around 50 percent.

Splunk helps us focus on business-critical initiatives.

It integrates well with multiple sets of products.

What is most valuable?

The vibrant dashboards are valuable.

What needs improvement?

The main drawback of Splunk for network monitoring is its limited agent deployment. Splunk excels at collecting data from servers and databases where agents can be installed. However, it cannot directly monitor network devices, unlike Broadcom.

Broadcom offers Spectrum and Performance Management tools that primarily work on SNMP to collect data from network devices. Splunk doesn't have a directly comparable functionality for network devices.

While Splunk offers a wider range of data collection, including metrics, logs, and more, it can be more expensive. Splunk's licensing model is based on data volume (terabytes) rather than the number of devices. This can be costlier compared to Broadcom or similar tools, which often use device-based licensing.

The end-to-end visibility is lacking because Splunk cannot directly monitor network devices.

Broadcom provides a topology-based root cause analysis that is not available with Splunk.

For how long have I used the solution?

I have been using Splunk Infrastructure Monitoring for 10 years. 

What do I think about the stability of the solution?

Splunk Infrastructure Monitoring is stable. 

How was the initial setup?

Splunk deployment is simplified because it is cloud-based. The deployment takes no more than 15 days to complete.

What's my experience with pricing, setup cost, and licensing?

Splunk's infrastructure monitoring costs can be high because our billing is based on data volume measured in terabytes, rather than the number of devices being monitored.

Replacing legacy systems with Splunk could cost up to $200,000.

What other advice do I have?

I would rate Splunk Infrastructure Monitoring 7 out of 10.

The decision to move from another infrastructure monitoring solution to Splunk should be based on a customer's specific needs. While Splunk offers visually appealing dashboards and access to a wider range of data compared to Broadcom products, pricing can be a significant factor, especially in the Indian market.

Deploying Splunk for a customer can involve higher upfront infrastructure costs. This is because implementing Splunk effectively often requires writing custom queries to filter data and optimize license usage. While this approach minimizes licensing costs, it can be labor-intensive.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Senior Network Administrator at a comms service provider with 51-200 employees
Real User
Top 20
The solution has enabled us to be more proactive, so we can identify and respond to an issue before there is a failure
Pros and Cons
  • "Splunk Infrastructure Monitoring gives us complete visibility without the need for storage."
  • "Splunk could be better integrated with configuration manager solutions so we can automatically resolve issues without human interference."

What is our primary use case?

We use Splunk Infrastructure Monitoring to get an overview of what's happening in our customers' infrastructure. We're monitoring our servers, network, IoT devices, etc. We're a service provider, so the solution is installed in one place. 

How has it helped my organization?

Splunk Infrastructure Monitoring has enabled us to be more proactive. We can identify and respond to an issue before there is a failure. It has helped us significantly. For example, if somebody is attacking us we can detect that there is an increase in traffic and investigate to see if it's legitimate. We can block them or take other actions before it becomes a problem. 

What is most valuable?

Splunk Infrastructure Monitoring gives us complete visibility without the need for storage. We can visualize our infrastructure. Where is the traffic going? Are there any attacks? What are our vulnerabilities?

What needs improvement?

Splunk could be better integrated with configuration manager solutions so we can automatically resolve issues without human interference. 

For how long have I used the solution?

We have used Splunk Infrastructure Monitoring since 2015.

What do I think about the stability of the solution?

Splunk Infrastructure Monitoring is stable. 

What do I think about the scalability of the solution?

Splunk is scalable. It's easy to add more devices as needed. 

How are customer service and support?

I rate Splunk support an eight out of ten. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Splunk, we used multiple vendors, including Cisco, SolarWinds NPM, and WhatsUp Gold. 

How was the initial setup?

The deployment process isn't complicated. We installed Splunk on a VM and started it. We have a team to deploy and monitor it.

What was our ROI?

Splunk is worth the investment. When an incident happens, you need reports immediately, and Splunk is the best monitoring solution for this. 

What's my experience with pricing, setup cost, and licensing?

Splunk is expensive, but it's the best solution for the job. 

What other advice do I have?

I rate Splunk Infrastructure Monitoring a nine out of ten. Splunk is a responsive piece of software. It's user-friendly and easy to get the data you need. I advise people to take the time to learn how to create reports and analytics.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Yaseen Shaikh - PeerSpot reviewer
Splunk and AppDynamics SME at Saudi Networkers Services
Real User
Top 10
Improves operational efficiency and integrates very well
Pros and Cons
  • "I find the monitoring console very helpful. With one click, I can see how we are performing, and at the same time, I can see what data is flowing."
  • "The clustering part of indexes can be more refined."

What is our primary use case?

We mostly work with developers. They run some pipelines, and they use Splunk as a platform to identify the errors, instead of themselves debugging the logs and understanding what the issue is. This is one side of the business. On the other side of the business, we use the Splunk database for frozen buckets where we archive the data.

We can easily integrate it with other tools for monitoring our entire IT data infrastructure. I also handle AppDynamics. We have integrated Splunk and AppDynamics. With one click, we can understand what the actual issue is. It brings down the time to resolve. We have had some good experiences.

How has it helped my organization?

It improves our operational efficiency every day. In my previous company, we had integrated it with ServiceNow. For defined alerting conditions, it could directly open up a ticket for the right team. We did not have to look into a thousand cases to understand a problem.

In terms of integrations, most of the plugins are already available. If a plugin is not available, even then it is pretty easy to integrate. There are multiple ways to integrate. You can use the REST API and just forward the data. It can be easily integrated.

It makes it easy to have end-to-end visibility in the cloud environment. There are multiple types of devices in an environment. You might have AWS, Microsoft Azure, or something else. It operates beautifully. It is easy to integrate. This is the best part.

I am in the banking industry. It helps to keep track of how well our application is performing when somebody tries to do a transaction. There are multiple pieces to it, and we keep track of everything. We have our own business dashboard that the top-tier leaders can look into. All the visibility is there because of it.

What is most valuable?

I find the monitoring console very helpful. With one click, I can see how we are performing, and at the same time, I can see what data is flowing.

What needs improvement?

The clustering part of indexes can be more refined.

They can cut down a bit at the monetary level for the long-time customers. We recently had a scenario where we were in discussions to see if there was any flexibility from Splunk's side.

For how long have I used the solution?

I have been using this solution for the past two years. I have also used it in my previous company.

What do I think about the scalability of the solution?

It is pretty scalable. I would rate it a nine out of ten for scalability.

Which solution did I use previously and why did I switch?

I have worked with Kibana and Logstash, but they are not comparable to this solution.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

Overall, I would rate it an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Robert Cheruiyot - PeerSpot reviewer
IT Security Consultant at Microlan Kenya Limited
Real User
Top 5Leaderboard
Simple to install and configure with many interesting features
Pros and Cons
  • "It's a very easy-to-use solution."
  • "They need more EDR functionalities."

What is our primary use case?

We primarily use the solution for network monitoring and to identify threats. It is a security measure. 

How has it helped my organization?

If anything suspicious happens in the banking system, the solution would be able to identify the threat. We've also been able to identify malicious domains and phishing attacks. 

What is most valuable?

The product provides a lot of valuable features. 

It's helpful for identifying threats. The solution helps protect against phishing and malicious domains.

We we see any spikes in the CPU, it might be a sign of suspicious activity, and we can monitor it to protect our company. 

It's a very easy-to-use solution. It's simple to install and configure.

The solution is stable.

It is scalable.

What needs improvement?

They need to offer better endpoint protection. They don't have their own platform for endpoint protection. It would be helpful if they added something that addressed that. They need more EDR functionalities. 

Support could be faster. 

For how long have I used the solution?

I've used the solution for five years now. 

What do I think about the stability of the solution?

The solution is stable. It's reliable and the performance is good. There are no bugs or glitches and t doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is really scalable. You can easily add more components and different vendors. 

We're an IT service provider. We don't use Splunk ourselves. However, a bank we work for has about 500 employees right now that would be leveraging Splunk. 

How are customer service and support?

We tend to support our customers. We can troubleshoot for customers.

We also use Splunk technical support, and they aren't too bad. They could be faster and improve their response time. 

Which solution did I use previously and why did I switch?

We also use Cisco for EDR since Splunk doesn't really have any EDR options. 

How was the initial setup?

The simplicity of the setup is great. It's easy to configure. Splunk is very straightforward. 

To have the solution up and running, you can deploy it in three hours. There might be more integration that needs to be done on top of that. There are a few other items that may make the deployment a bit longer, depending on the setup. 

Installing the system is very easy. However, for it to be useful, you need to customize it to integrate with your current use cases. You might have to spend some time testing use cases. It's important to understand the use cases before doing the configurations.

We have a manager and a few engineers that can handle deployment and maintenance tasks. 

What about the implementation team?

We're a service provider and can implement the solution for clients. 

What's my experience with pricing, setup cost, and licensing?

We use a free version of the solution. There is also an enterprise option as well. 

The product has a fairly flexible licensing model. You buy based on your requirements, whether it is six months or a year.

What other advice do I have?

We are using the latest version of the product. 

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Peder Illum - PeerSpot reviewer
Consultant at Medcom
Consultant
Top 10
Gives us early warning on problems that could arise
Pros and Cons
  • "Splunk has drawn our attention to how the network is running. If there are alarms on things that are not functioning, it gives us early warning on problems that could arise."
  • "It's a bit difficult to use. It takes some time to get into it and to get it to do what you would like it to do. It is not straightforward to use it."

What is our primary use case?

We have used Splunk to give us insight into the NetFlow of the traffic running through our network. We connect different networks but we only use on-prem. We are in the middle of a spider web, providing these services to different networks. We are trying to gain visibility into the traffic that traverses our network internally.

We are interested in the traffic volume because the services we are looking at are endpoint-encrypted, meaning encrypted traffic between a service provider and a client in another network. So we are not able to look into the media stream.

The networks we are connecting have their own security boundaries and their own security levels, and we don't mess with that. We are just trying to let them talk together. 

We have been using Splunk for monitoring who is logging in and how and when.

How has it helped my organization?

It has given us visibility into what is going on in the network, such as how much traffic is running to and from the services, but we are not using Splunk in a straightforward way. When we are looking into reports on how much data has been used, we need to look into another system and enrich it with data from Splunk.

Splunk has drawn our attention to how the network is running. If there are alarms on things that are not functioning, it gives us early warning on problems that could arise.

In terms of operational performance, the efficiency, Splunk has helped us improve. We could have found other tools that would have given us the same efficiency, but this was the tool that we chose. From that perspective, it has been of value to us.

It would have helped us reduce our mean time to detect but I can only guess at how much; perhaps by 25 percent. And we would see a similar reduction for mean time to resolve.

What needs improvement?

It's a bit difficult to use. It takes some time to get into it and to get it to do what you would like it to do. It is not straightforward to use it. Once you have the dashboards for collecting and analyzing transactions configured, they are okay, but it takes some time to do it. Configuration could be easier.

For how long have I used the solution?

We have been using Splunk for about eight years.

What do I think about the scalability of the solution?

We have not looked at Splunk as a means of being able to scale, but we have not been hindered by using Splunk. Our goal has not been growth, but maintaining stable and secure networking, and this is what we have achieved. But with or without Splunk, we would have achieved that anyway.

How are customer service and support?

We really haven't had any technical issues where we involved Splunk's support.

Which solution did I use previously and why did I switch?

We did not have a previous solution like Splunk, other than in-house-developed tools. We got acquainted with Splunk as part of the tender for our network infrastructure, and from that perspective, it has been okay.

What's my experience with pricing, setup cost, and licensing?

Splunk has been fairly expensive, but it has been predictable. You are not punished if you are looking into much more data if you are, for example, under attack. Other tools could be more expensive to use if they charge per incident or the amount of data you are looking into. With other solutions, you could be punished if you need to index more data because of an attack, such as a DDoS attack, and you need to do some forensics on the data.

What other advice do I have?

Why shift to something you don't know when you are, perhaps, happy enough with the tool that you already have? Think about whether you could develop that tool into something that would give you the visibility you would like to have, instead of using Splunk. Are you looking into incidents, traffic flows, indexing per day, or is the issue that you're looking for an alternative with a better price? Think about why you are considering shifting from a tool that you already know.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Splunk Infrastructure Monitoring Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Splunk Infrastructure Monitoring Report and get advice and tips from experienced pros sharing their opinions.