New Relic vs Splunk Observability Cloud comparison

New Relic and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #5 with an average rating of 7.8, while Splunk is ranked #11 with an average rating of 8.6. New Relic holds a 6.6% mindshare in APM, compared to Splunk’s 1.0% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 94% of Splunk users who would recommend it.

New Relic

Read 158 New Relic reviews

16,752 Views
13,067 Comparison Views

94% willing to recommend

Splunk Observability Cloud

Read 50 Splunk Observability Cloud reviews

1,960 Views
1,160 Comparison Views

94% willing to recommend

New Relic

Splunk Observability Cloud

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Executive SummaryUpdated on Feb 6, 2025

Splunk Observability Cloud and New Relic both compete in the monitoring and logging category. Splunk holds an advantage in log searching and indexing speed, while New Relic stands out for its ease of use and real-time performance insights.

Features: Splunk offers advanced log searching and customization options, a comprehensive APM with service maps, and root cause analysis for complex IT environments. New Relic provides real-time performance statistics, detailed server, and application monitoring, and a robust system for database monitoring and application tracing.

Room for Improvement: Splunk users seek better integration options, endpoint protection, and user-friendly documentation. Its pricing and configuration complexity are also mentioned as concerns. New Relic faces criticism about its pricing model, alerting capabilities, and users' desire for more detailed insights and simplified interfaces.

Ease of Deployment and Customer Service: Splunk offers flexibility with its deployment models across on-premises, hybrid, and cloud setups, but there's room for improving technical support effectiveness. New Relic, with its cloud-based model, ensures easy deployment and receives positive feedback for responsive and robust customer support.

Pricing and ROI: Splunk's pricing is perceived as high, but users see value in its extensive features, leading to a significant ROI in operational efficiency. New Relic's pricing also seems expensive compared to its offerings, although it improves performance monitoring significantly. Both platforms deliver strong ROI through enhanced productivity and performance improvements.

To learn more, read our detailed New Relic vs. Splunk Observability Cloud Report (Updated: March 2025).

Buyer's Guide

New Relic vs. Splunk Observability Cloud

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

5th

Ranking in IT Infrastructure Monitoring

6th

Ranking in Cloud Monitoring Software

4th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Network Monitoring Software (7th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (3rd)

Splunk Observability Cloud

Ranking in Application Performance Monitoring (APM) and Observability

11th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Container Management (8th)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 6.6%, down from 9.8% compared to the previous year. The mindshare of Splunk Observability Cloud is 1.0%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Lakshmi Padaga

Java Developer at U.S. Bank

Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection

Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has prevented failures from occurring in our production environment."

"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."

"They have baseline level alerting."

"It does everything we wanted it to do."

"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."

"It is a software solution as a service, so I don't have to manage it on-premise."

"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."

"The solution offers good documentation."

More New Relic pros

"The solution's service map feature allows us to have a holistic overview and to see quickly where the issues are."

"The features I have found most valuable are log searching and log analytics, both of which are quick features."

"Once configured correctly, the analysis reporting the Splunk APM provides is better than that of the other APM tools."

"The product retains a lot of log data for subsequent analysis."

"The Add data feature lets you gather any type of log and easily analyze it."

"It has been beneficial for our IT infrastructure."

"It can monitor, get the data, and then report on the data."

"The tool's stability is great."

More Splunk Observability Cloud pros

Cons

"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."

"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."

"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

"New Relic needs to improve is the user data schema."

"It would be nice if there were pre-made dashboards."

"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."

More New Relic cons

"One thing I recently ran into was that the logs on the server most often get Gzipped after they have been rotated. We found that we were not monitoring some of the things, so we had to go back and pull them in. Right now, it pulls one at a time, untars it, or unzips it, so I cannot look at the entire history. There can be an improvement in that area."

"We still use Splunk Enterprise licensing. A lot of the newer features go into Splunk Cloud before Enterprise. We're not looking to switch our licensing over, so we're falling behind on the newer features."

"The end-to-end visibility is lacking because Splunk cannot directly monitor network devices."

"There's no standard use case available where you can see the utilization of the number of use cases I have."

"The product collects a lot of data but it does not assure that it collects all of it."

"Once you see the issues related to the scalability part, you need to understand that it is a warning triangle. After seeing the warning triangle, you need to realize that you cannot trust any of the numbers you see in the chart because it is not a complete, full data set."

"Splunk Infrastructure Monitoring's data analytics can be improved by including suggestions for various types of continuous monitoring."

"The monitoring of workloads when using SignalFx could be improved."

More Splunk Observability Cloud cons

Pricing and Cost Advice

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"Cost is significant with a lot of extras."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The price was one of the reasons we chose this solution."

"I loved this product, but we can no longer afford it, so we dropped it."

"Because of budget, we are not using the mobile app part of this tool."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"The pricing and licensing are too high."

More New Relic pricing and cost advice

"Splunk APM is a very cost-efficient solution."

"It appears to be expensive compared to competitors."

"Splunk has been fairly expensive, but it has been predictable."

"The product is a bit expensive considering the competition but the company may negotiate the price."

"This is an expensive solution."

"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."

"The pricing is based on several factors, including the scale of deployment."

"It is expensive."

More Splunk Observability Cloud pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Educational Organization

53%

Computer Software Company

Financial Services Firm

Manufacturing Company

Financial Services Firm

18%

Computer Software Company

15%

Retailer

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

See all answers

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

There is room for improvement in the alerting system, which is complicated and has less documentation available. We sometimes encountered issues in setting up alerts. The custom detector could be m...

See all answers

What is your primary use case for SignalFx?

The main purpose of using Splunk APM is to optimize our application. We use Splunk APM primarily to understand how the application works, how it uses resources, and its response time in connection ...

See all answers

Comparisons

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Azure Monitor vs New Relic

Compared 5% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

More New Relic Competitors

Observe vs Splunk Observability Cloud

Compared 20% of the time

Splunk ITSI (IT Service Intelligence) vs Splunk Observability Cloud

Compared 7% of the time

Dynatrace vs Splunk Observability Cloud

Compared 6% of the time

Rancher Labs vs Splunk Observability Cloud

Compared 4% of the time

ServiceNow IT Operations Management vs Splunk Observability Cloud

Compared 4% of the time

More Splunk Observability Cloud Competitors

Product Reports

Buyer's Guide

New Relic

March 2025

Download New Relic product report

Buyer's Guide

Splunk Observability Cloud

March 2025

Download Splunk Observability Cloud product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Splunk Infrastructure Monitoring

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic

Splunk Observability Cloud combines log search, data integration, and dashboards for seamless monitoring, enhancing infrastructure visibility and security. Its cloud integration and scalability support diverse environments, improving operational efficiency.

Splunk Observability Cloud offers comprehensive monitoring tools with user-friendly interfaces, enabling end-to-end infrastructure visibility. Its real-time alerting and predictive capabilities enhance security monitoring, while centralized dashboards provide cross-platform visibility. Users benefit from fast data integration and extensive insights into application performance. Despite its advantages, improvements could be made in integration with other tools, data reliability, scalability, and cost management. Users face challenges in configuration complexity and require better automation and endpoint protection features. Enhancing AI integration, alerts, and adaptation for high-throughput services could further improve usability.

What are the key features of Splunk Observability Cloud?

Log Search: Efficiently search and analyze log data for enhanced insights.
Data Integration: Fast integration across platforms for comprehensive visibility.
Custom Dashboards: Powerful and adaptable dashboards for real-time monitoring.
Cloud Integration: Seamless integration with cloud services for scalable solutions.
Application Performance Monitoring: Advanced tools for improving application performance.

What benefits and ROI should be expected?

Infrastructure Monitoring: Improved visibility and monitoring across infrastructure components.
Operational Efficiency: Enhancements in data analysis lead to efficient operations.
Business Resilience: Supports adaptability and swift responses to changing needs.
Security Management: Enhances threat identification and response through real-time alerts.
Compliance Support: Aids in meeting compliance and auditing requirements effectively.

In industries like finance and healthcare, Splunk Observability Cloud is implemented for application performance monitoring and infrastructure metrics. Its ability to track incidents and analyze machine data benefits network infrastructure, while distributed tracing and log analysis aid in tackling security threats. Organizations often integrate it for compliance and auditing purposes, enhancing visibility into network traffic and optimizing performance.

Splunk

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

New Relic vs. Splunk Observability Cloud

March 2025

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