It provides good security as a single sign-on tool and is easy to integrate with various applications. Also, the admin UI it provides is very user-friendly.
IT Security Analyst at a financial services firm with 1,001-5,000 employees
It provides end users with SSO to our applications – they log in once and they can access all of our applications. A nice addition would be authentication using biometrics.
What is most valuable?
How has it helped my organization?
It provides end users with SSO to our applications – they log in once and they can access all of our applications. It’s simpler, more secure, and involves less time for the end users, giving them a better experience with us.
What needs improvement?
I'd like to see authentication using biometrics. This would be a nice addition.
What do I think about the stability of the solution?
Although the policy server has sometimes spontaneously restarted, it’s mostly good.
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Symantec Siteminder
March 2025

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What do I think about the scalability of the solution?
It’s scalable; you can add new servers and away you go. If we add more users or more load, it’s easy to scale up.
How are customer service and support?
They are very helpful – always there when we need them. We had a problem with their impersonation solution with our application. It was not working with the existing version, so we called them and they determined the right solution was to downgrade.
We also have support tickets for other CA products and they are very responsive – on time and are helpful.
How was the initial setup?
It was already in production when I joined the company.
What other advice do I have?
It provides a good UI for us, and it provides a good solution for our needs. As a standalone product, it's good.
You should understand the user setup, requirements, how you want to service the users, and their infrastructure. Based on this information, you can find the right solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Security Analyst at a insurance company with 1,001-5,000 employees
It provides a level of security that allows us to get on with our work. The initial setup was kind of cumbersome.
What is most valuable?
I really like the robust functionality that this solution offers, such as federation, OAuth, security, and multi-tenancy, just to name a few.
It really helps us and, importantly, it's very easy to use.
How has it helped my organization?
In regards to our organization, it provides a level of security that allows us to get on with our work.
What needs improvement?
The initial setup was kind of cumbersome as the instructions were not great. They should really improve this.
What do I think about the stability of the solution?
It has had its moments, but we deal with them and it seems to be getting better.
What do I think about the scalability of the solution?
Definitely scalable, no problem here.
How are customer service and technical support?
Mixed, as there are different levels of expertise and so the quality of support not consistent.
Which solution did I use previously and why did I switch?
Others in my company had done the due diligence because once you’re married to the product you cannot change. But I don’t think CA SSO is the best out there right now.
How was the initial setup?
It was complex and not at all straightforward. They really need to work on this.
What other advice do I have?
Just do your research. This is very important.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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