It's really customizable. It's very user-friendly to change very quickly. We've developed lots of custom forms and things, without any need for thousands of accounting consultants which was one of our main aims of it.
SysAid provides robust service management with automation and orchestration that improve response times and integrate various IT functions. The platform offers customizability and scalability, adapting to diverse operational needs. Organizations can effectively incorporate a service desk strategy with SysAid's integrated tools. However, it has limitations, including a single Knowledge Base instance, developing asset management, and basic monitoring capabilities without advanced AI. Users also experience a learning curve with SysAid.
