Trellix Network Detection and Response Reviews

Our primary use of the solution is monitoring network security and intrusion detection.

The product has helped improve our organization by being easy to use and integrate. This saves time, trouble and money.

The most valuable features are the ability to detect intrusions and the user-friendly dashboard. The integration with our CM worked well. It gives visibility into what's going on at the user level.

There are three things that can be improved:

• Protection testing. When it comes to the protections, it requires a lot of testing to implement. 
• Local support. They need to beef up the capabilities of local support. 
• Pricing. The price is a bit high though it is an adequate product.

As far as future inclusions, it would be useful to display more threat intelligence, such as the actual area of the threat and the origin of the web crawling (Tor and Dark Web).

FireEye is a very reliable, stable solution. In terms of integrity and interconnectivity, we have no issues with that.

It's a very scalable solution. When we deploy it to the end client we use LANDesk to help us. We have no problems with the deployments. So in terms of the scalability, integrity, and interconnectivity, it works well.

Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and seven. It is serviceable but there is much room for improvement.

FireEye is comparable to other products, such as HX, but seems expensive. It may cause us to look at other products in the market.

Having a product deployed that fills our needs keeps us from having to consider major changes in looking to other products on the market to resolve other issues.

I would rate it a seven out of ten. 

FireEye's virtual execution engine is designed to catch 0-day or targeted malware files.

I work for a managed services provider, so we don't deploy the product internally but deploy it in customers’ environments. For our customers, it added a layer of inspection that might be missed by traditional IPS or antivirus products, and that is the capability of catching new malware that might not have been identified or seen in the wild before.

FireEye’s main feature is its sandboxing or threat emulation capabilities to detect malware with extra add-ons such as signature-based IPS or endpoint protection, but these features are lacking compared to most IPS or endpoint vendors. FireEye would need to work on these capabilities to have a fuller product offering (especially when all the other major NGFW vendors such as Check Point or Palo Alto offer similar threat emulation capabilities to FireEye).

I have been using it for 3-4 years.

Deployment is extremely easy, and we haven't run into any issues.

We also use the same capabilities that come in other products such as Palo Alto (wildfire) or CheckPoint (threat prevention). I don't think there is much difference in the capabilities between either of the products.

Initial setup was very straightforward.

We implement and provide continued managed services coverage for the product.

Currently, I think if you have another product that can provide the same functionality (such as Palo Alto or CheckPoint), and that device is capable of handling the extra load of running these features, then I would consider using those products instead of adding a new product to the network.

The server appliance is good.

Technical packaging could be improved.

It would be helpful to receive access to the administration of the product.

We have been working with FireEye Network Security for one year.

It's a stable solution.

If you choose a good appliance, it could be scalable. 

You have a login to your applications.

We are 600 users who are on the payroll, but in total, we have 3,000 and 2,400 of which are volunteers.

Technical support is rather good. But it's very restrictive, it's false of maintenance. 

If you're don't authenticate it each month, you have to ask for another password and it's a little bit repressive.

Previously, we have not used another solution, because it's a compliment to TruePoint Securities.

The CheckPoint product is very strong, but we have found that some cases on CheckPoint lessons are not on the list.

The initial setup was straightforward, you can do it by yourself. 

You don't have to find a partner or a FireEye expert.

The pricing is not reasonable. The user fee is not as high but the maintenance fee is expensive.

For the next project, we will be doing comparisons for massive attacks.

We have been customers for five years and we have a very good relationship with them.

It's not the first line of defense. It's for us to subline of defense itself. It depends on the analysis of the threat.

An alternative tool could be Endpoint security.

I think we will put in service for Endpoint Security, soon. But network security is aligned more in your defense unison.

I would rate FireEye Network Security an eight out of ten.

Our primary use case if for zero-day identifying anomalies and zero-day vulnerabilities without requiring signature recognition.

McAfee didn't even know that there was a vulnerability out there, and this solution found it before McAfee, and then we notified them, and they came up with a patch to remediate that exploit.

The zero-day vulnerabilities feature is the most valuable feature.

Cybersecurity posture has room for improvement. 

It's stable, we haven't had a lot of issues. We get updates when we need them and the vendor is responsive when we have issues.

We have scalability across our whole network. We haven't had any scalability issues at all. It's used daily, as far as for the continuous monitoring required for cybersecurity.

We have the administrators, which is approximately five people that monitor it. Then it's also for our enterprise network, which is over 200k users. They're all sysadmins and cybersecurity engineer type people. 

The support from the company has been wonderful. Any time we've had any issues they responded. 

I did not set it up, but the setup seemed to be straightforward.

We see ROI in the sense that we don't have to react because it stops anything from hurting the network. We can stop it before we have a bigger mess to clean up.

Pricing and licensing are reasonable compared to competitors.

There may be other tools that do this, but FireEye is part of the defense in depth. What other products miss, FireEye tends to pick up.

I would rate it an eight out of ten. 

We use the product because our customers want to fix a web gateway and NDR so that they can watch the incoming traffic.

The product is very easy to configure. Most of it is automated. We don’t have to configure it manually. It does not have any issues so far.

It is not a very secure product. It doesn’t provide 100% protection. The security must be improved. The tool must provide more integrations with different platforms.

I have been using the solution for about a year.

I have no issue with the solution’s stability.

I have no issue with the tool’s scalability.

The initial setup is straightforward. The deployment took 30 minutes.

To deploy the product, we just need to know the customer network and put it as a gateway or bridge. We just need an IP.

The tool is a bit pricey.

I was involved in the proof of concept. If someone requires the tool for their environment, they can use it. Overall, I rate the solution a ten out of ten.

We are using the file security scanner. The solution is used to monitor network traffic for network-based malware.

It is very difficult for any organization to identify malicious software and code. With the FireEye product through its deep analysis, it is possible for malicious software to be identified across the network regardless of what the internal systems are. It gives you the ability to monitor the ingress and egress, then identify threats which are otherwise difficult to identify.

The increase in productivity has been about the same. One of the things that the FireEye product does is providing deep analysis. This gives you the detailed analytics about what it has detected. Whereas in a traditional environment with traditional tools, there is a tremendous amount of recovery and research involved to identify the details of the source and the indicators of the compromise. The FireEye product provides 80 to 90 percent of that information from a single pane of glass.

The most valuable features of the FireEye solution is the deep analysis for malicious software.

Many organizations industry-wide are moving more workloads to cloud providers, whether it is AWS, Azure, or Google. We don't yet see the same type of malware analysis in the cloud in terms of being able to identify malicious code or taking place. We would like to see FireEye begin to provide the same type of service in a parameterless environment, very similar to what they are currently doing in their traditional parameter-based network.

FireEye has been one of the market leaders in the stability space from what we have seen over the several years that we've been working with the vendor and the product. They continue to be leaders in this space.

The scalability has not been a problem. We have deployed the product in very high bandwidth networks. We have never had a problem with the FireEye product causing latency issues within our networks.

The technical support personnel for the FireEye platform has been very responsive, which is a critical factor when you're dealing with malicious software. They have also been very responsive when it comes to configuration and troubleshooting issues specific to the product.

It wasn't a case where we switched from another solution because we had been a long time customer. It wasn't a case of switching, as the company that I work for is a very mature organization with a staff of over 100 in information security with most of them as dedicated encryption service analysts.

Malicious actors have begun to identify when their code is being run in a simulator and are placing weights in their code so some of their malicious triggers don't take place immediately. This makes it more difficult to detect. An improvement that we would like to see is that the vendor continue to escalate their techniques and methods to match those that we are seeing as emerging threats.

The initial setup was complex because of the nature of our environment. When it comes to the type of applications and functions which we were looking at in terms of identifying malicious threats, there would be some level of complexity, if we were doing it right.

We have seen ROI.

Because of what the FireEye product does, it has significantly decreased our meantime in being able to identify and detect malicious threats. The company that I work with is a very mature organization, and we have seen the mean time to analysis decrease by at least tenfold.

There are some additional services that I understand the vendor provides, but our approach was to package all of the features that we were looking to use into the product.

FireEye was actually the only product that was doing what they were doing.

We did have other vendors on our shortlist.

It brings a tremendous amount of value to your network environment. In terms of what we asked them to do, which is to help us to identify malicious code and threats, their product has delivered.

It is one thing to have an advanced security tool, like FireEye, but equally important to have a staff and security program which puts themselves in positions to leverage the tool properly.

In terms of maturity of the organization that I work with, it has a very mature security posture, which is necessary in our space because we are part of the financial critical infrastructure. So, we've been doing security for a very long time.

We use FireEye to protect our web and email traffic.

The most valuable feature is MVX, which tests all of the files that have been received in an email. It uses virtual machines to test the behavior of the files and determine whether they are malicious in nature. If there is any abnormal activity then the file will be blocked. The corresponding hash value will then be recorded, submitted to the cloud, and added to the blacklist.

It would be very helpful if there were better integration with other solutions from other vendors, such as Fortinet and Palo Alto. They should be sharing their threat database and information. For example, if something is discovered by FortiSandbox or the Palo Alto Sandbox, it should be announced to all of the vendors so that they can take action and block these files.

FireEye can be improved in terms of network visibility. Some minor enhancements are needed.

I have been working with FireEye for about three years.

The stability is very good.

Scalability has been okay until now. If there is a major expansion in the future then we will proceed with that as it comes.

I have been in contact with technical support and I find them to be good.

I found the initial setup straightforward.

We had assistance with the implementation.

My advice to anybody who is implementing this solution is to fine-tune based on the use cases. Test the solution, monitor the alerts, and be proactive about anything that shows up. If there is any abnormal activity then be sure to take action quickly, and also, ensure that there is policy in place for other departments to act accordingly when malicious traffic is detected.

I would rate this solution an eight out of ten.

There are sandbox capabilities. You can submit malicious files and great feedback, including if there is malware, what it is doing, et cetera.

The way it works is better than others thanks to the sandbox. It can give you simulations in different operating systems and applications and give your real insights from the perspective of a real environment.  You gain insights into evasion techniques. 

It's not just running in the background on an endpoint. You can do tests and learn. You can do behavior analysis. That's the main feature. 

The solution can scale. 

There isn't something missing - even with HX. HX was in the box and was working EDR and antivirus. They just need to keep the updates running and the features stable, and that's it. No new thing is required.

The initial setup is not exactly easy. 

It is an expensive solution.

We've been using the solution for six to eight years, since 2014. 

The stability is okay. It's something they always need to improve and manage. Yet it's quite good overall, so long as it stays updated. I'd rate it nine out of ten. 

The solution can scale well. It's not a problem.

We have one client with around 5,000 users, however, the user base varies from customer to customer. 

We've dealt with technical support. 

They take some time to answer, however, they solve the issue.

Positive

I compared this product with something like MD, for example, Forcepoint.

It's about how you are using the solution. If you don't have a Forcepoint Next Generation Firewall proxy you shouldn't go for MD. You should go for FireEye.If you need to use MD, you need to have the other solution as well. It's not working as a standalone. It feeds from other solutions.

The initial setup is a bit complex. It's not simple. For example, in the box, the imaging is very complex.

We implement the solution for our clients.

The product is pricey. We'd like it to cost less. Not all customers can afford it.

I am a deployment engineer. We are not using FireEye for ourselves. We are deploying it to our customers.

We are usually using the latest version since the database will be updated, and the images of the box itself will be updated regularly. It's always better in this kind of solution to have the latest update.

You can get it as a service provided by your cloud provider. With the on-premise, you will get the box, and each type of box has its deployment methodology or deployment technique. For example, if you are going to deploy the NX, you can make it online, and your networking can give it a motherboard from your switch.

I'd rate the solution nine out of ten. It's just a bit complex to set up.