Tungsten RPA Reviews

We did a POC for a customer. We had a couple of use cases to pull information from one system and upload it to the cloud, and based on that data, we were building some reports in Tableau. This data needed to be periodically available in the cloud, and we were using Kofax for that. 

Within our organization, we have implemented it for collecting the employee timesheet data and sending reports to the top management on a daily basis. We are currently using its latest version.

The flexibility to use already-developed components is really good. You can use it for Excel-related operations and other things.

Its documentation is not widely available on the web. For Automation Anywhere, a lot of documentation and YouTube videos are widely available, whereas the documentation for Kofax is not that widely available. When there is a problem, the channels through which I can get a solution are limited. Its forums are also limited as compared to Automation Anywhere, and we have to figure things out ourselves, which takes a lot of time. They should work on the availability of its documentation.

In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. It will definitely help in involving non-technical people who are dealing with the process. They can go ahead and run this discovery bot and then provide that input to the technical team. The technical team can use this input to improve an already-defined high-level bot.

As of now, it seems to be stable. We haven't used it for a high volume.

It is scalable at this point. It is scalable for the purpose for which we are using it. 

From a development point of view, we currently have two users. We have plans to increase its usage. 

I haven't got a chance to interact with them.

We have done a lot of work with Automation Anywhere. We have recently started to work with Kofax. Competitively, it is on par with Automation Anywhere. However, for Automation Anywhere, a lot of documentation and YouTube videos are widely available, whereas the documentation for Kofax is not that widely available. Kofax RPA is also not as straightforward to deploy as Automation Anywhere.

It is not that straightforward.  We tried it and then went ahead and set it up. There is a way to deploy the bots and all that stuff, and we literally had to figure everything out. It is not as straightforward as Automation Anywhere. It is a little bit more complex than Automation Anywhere.

Its deployment didn't take too much time. We figured it out within four or five hours.

I don't have complete insight at this point in time, but I would guess that Kofax is a lot less expensive than Automation Anywhere. I would expect its license to be on a yearly basis.

I would definitely recommend this solution. It is a comparatively good solution. They seem to have a very strong OCR solution and DocuSign solution as part of Kofax.

We are getting more insights into their partner program. We have requested to get into their partner program. If our organization becomes a partner, it will possibly have a little advantage on the cost side. We have a very strong customer base across Europe, America, and India. We tried to sell Automation Anywhere, and one of the customers was very much interested in the solution, but everything got stopped because of the price. I just want to see if Kofax's pricing is a little bit competitive and there is a price advantage for partners so that I can suggest it as an alternative to customers who are approaching us for automation solutions.

I would rate Kofax RPA a seven out of ten.

We install and implement Tungsten RPA for customers. The primary use cases initially involved website automation, SharePoint implementations, and management of information. It later expanded to automation of UI activities in applications.

The biggest cost savings have been during migration projects, such as migrating large volumes of content from one content management solution to another and performing auditing and manipulation of the content during the migration.

Initially, the most effective features for process automation were website automation related to web auditing, SharePoint implementations, and automated management of information. It then expanded to automation of UI activities in applications. 

\Additionally, the platform's architecture includes error handling capabilities within bot creation that are comprehensive and robust.

Automation of complex processes involving stable legacy systems could be a major plus. The biggest issue lies in the stability of the target environment. Automating systems based on Citrix, where using AI or OCR-based capture of a screen, presents challenges. 

The Citrix environment's instability can hinder automation. Users can adapt by pressing buttons multiple times, however, robots may require complicated logic, leading to an exceptionally complex implementation with more error handling than originally budgeted.

I have been dealing with Tungsten RPA since 2014.

When dealing with legacy applications some of the biggest challenges were due to embedded application code, making it complex to model the application in a robot. The application's complexity increases as it's exposed further, making stability a concern.

The marketplace expects a silver bullet to solve system integration problems, so scalability suffers when using RPA for temporary solutions like migrations. 

Once the migration is complete, there's no sustained use, impacting scalability.

The return on investment has been notable primarily through migration projects, which offer one-time savings. Migration projects include transferring large volumes of content and manipulating the content as needed for different content management systems.

The pricing models across the market initially differed significantly, as most RPA implementations were licensed on a per bot basis, unlike Tungsten RPA, which uses a server-based model. 

Though the initial purchase was costlier, this cost is distributed more effectively across multiple implementations rather than a single bot.

Tungsten RPA is a robust product with good functionality for specific automation and use cases. Scenarios involving the stability of target environments and other technologies that may impact it require consideration. 

I would rate the product a solid seven out of ten.