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Andrew Douglass - PeerSpot reviewer
Senior Automation Consultant at Guidehouse
Consultant
Top 20
Clients saw immediate benefits to the bottom line, and employees were no longer stuck doing repetitive stuff
Pros and Cons
  • "I like UiPath's Orchestrator. It's the core piece."
  • "Sometimes, UiPath support is like a lottery. They have many intelligent people who can get you what you need, but it depends on whether the person you're assigned knows the solution. It might be that they have so many customers and not enough staff. The ticket response times can be pretty slow."

What is our primary use case?

We use UiPath to build attended and unattended automated processes for public and private sector clients. I try to make the processes as slim as possible so that they aren't as dependent on external applications. We have an abundance of documentation, and the goal is to have very little overhead. 

How has it helped my organization?

All the businesses where we've deployed UiPath were pleased with the solution. They saw immediate benefits to the bottom line, and employees were no longer stuck doing repetitive stuff. Organizations typically start realizing the benefits in the first month.

UiPath has reduced human error. It also offers visibility that helps build rapport between contractors like me and my clients in the federal government or other process owners we're working with. The solution cuts the costs associated with digital transformation. The more you want to digitally transform your business, the more expensive it will be. With UiPath, that means the solution needs to use more of the product offerings, like IDP, the AI panel, and other stuff like that. But even with the minimal architecture, it will still cost at least a little bit.

UiPath significantly frees up employee time. On average, I estimate it saves between 50 to 100 hours per automation annually. The amount of money saved offsets the cost of licensing because you're saving time and reducing headaches. 

What is most valuable?

I like UiPath's Orchestrator. It's the core piece.  Automations are relatively easy to build. There is a learning curve initially, but I would rate it seven out of 10 for ease of building automation. The end-to-end automation is critical. It helps us develop a strategy where everyone has their things automated, saving time throughout the organization. The UiPath community forums are a helpful resource where you can contribute and get answers. 

What needs improvement?

I think UiPath's documentation for new features is a bit incomplete at times. 

Buyer's Guide
UiPath
December 2024
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
825,661 professionals have used our research since 2012.

For how long have I used the solution?

I have used UiPath for around four years.

What do I think about the stability of the solution?

The stability depends on the VM you're running UiPath on, so that's not even really UiPath at that point.

What do I think about the scalability of the solution?

UiPath prides itself on being very scalable. The unattended RPAs make it easy to scale. If you need to add more bots to run more processes, you can just have your IT department provision a new VM and buy more unattended licenses. 

How are customer service and support?

I rate UiPath support five out of 10. Sometimes, UiPath support is like a lottery. They have many intelligent people who can get you what you need, but it depends on whether the person you're assigned knows the solution. It might be that they have so many customers and not enough staff. The ticket response times can be pretty slow.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously, I used Power Automate mainly for its API integration and cloud workflows. I wasn't using it as an RPA solution. 

How was the initial setup?

Due to the ridiculous nature of the government and the premium associated with adopting newer things, we can only do attended bot deployment right now. That means we publish new packages, send them via email, and deploy them on their type of system. In any other RPA shop, we would publish to Orchestrator and manage the process from there. The deployment is straightforward once you know what you're doing, but we need to maintain some oversight on the beginners to ensure they publish the processes correctly.  

I would like to see a GitLab model. In a CI/CD pipeline, it runs a series of tests after every commit to ensure that everything's functioning. It doesn't require maintenance so long as the engine keeps running, but we review the processes annually to see if there are any pain points or if anything needs optimization. 

What was our ROI?

There's an ROI despite the high cost. We save time, and many of the processes are much more robust than they could be if they were performed manually. UiPath can process an Excel file with thousands of rows. Human employees can do that by themselves, but bots can do the job so much faster. 

What's my experience with pricing, setup cost, and licensing?

I think UiPath costs too much. They know they're top dogs, and that's fine, but I would never recommend them for anything other than a large enterprise or the federal government. There are development costs and unattended bot licenses are more expensive. UiPath has additional apps you can purchase that all have separate costs. 

What other advice do I have?

I rate UiPath eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2298306 - PeerSpot reviewer
Senior Hyperautomation Lead at a energy/utilities company with 10,001+ employees
Real User
Questions on the user community forum are typically answered within minutes
Pros and Cons
  • "We've seen a significant return on our investment. For example, when we needed to do a lot of data migration because we were transitioning to a new platform, we previously had to hire outsourced contractors to do that manually. This cost a lot of money and involved some data security risks because we had to share access with them."
  • "UiPath should make more of its advanced capabilities available to non-technical users through additional low-code features. They should also enhance their AI features and make more machine learning models available out of the box through the UiPath store."

What is our primary use case?

UiPath is a general automation tool that's useful in multiple cases, such as finance, HR, and cybersecurity. We have around 8,000 indirect users. Thousands see the reports generated by UiPath daily. 

How has it helped my organization?

UiPath has helped my company to increase productivity, and it has financial implications. We can reduce the number of full-time employees we need, and existing FTEs can concentrate on more important work. It has reduced the time spent on repetitive tasks by about 30 percent. UiPath is particularly beneficial to employees who work night shifts. They don't need to wake up early to run the reports. It's automated, so they have the reports in their inboxes as soon as they wake up. 

It gives us the power to scale up because we can process a greater volume of tasks by adding more bots, and we can accomplish things we could not do without adding staff. 

UiPath reduces human error in terms of understanding what is written and changing it. It does not have the intelligence to think or manipulate the values that it sees, but it can change a value from x to y, reducing human error. It depends on the use case, but a bot is a lot less likely than a human to make errors when performing certain tasks, like converting a dollar amount to euros or pounds.

We have a hybrid environment with a small on-prem installation and AWS, but we plan to transition fully to the cloud by next year, so it has definitely decreased our on-prem footprint and the maintenance requirements from our side. We don't need to do as much stack maintenance on our physical infrastructure. 

The UiPath Academy courses help the team to learn and understand what is going on. The great part is that it's free. With some products, you can only access the learning materials with an enterprise license. However, UiPath enables you to take the courses even if you are only using the community version. 

We have experimented with UiPath's AI functions, but we have not used them in production. We are working with the solution's Document Understanding capabilities, and our AI team is creating a few use cases for us.

What is most valuable?

The most valuable feature is the UiPath Community, where developers can share and collaborate. We realize a lot of value and utility from developers coming together. That's a significant advantage UiPath has over its competitors. It has helped us understand what other people are doing and contribute to the community. Aside from that, the UI automation is pretty good with respect to error handling and other stuff.

The UiPath user community is pretty engaged. You rarely see this level of engagement on other platforms. There are thousands of questions, and when you post a new one, you can usually get an answer within five minutes. That shows how engaged the community is. You can also get a fast response from the company itself. They connect with their users through regular seminars and events like mini-hackathons and demos.

Building automations in UiPath is simple. It's a safe, low-code platform. The drag-and-drop workflows make it accessible to non-technical people, and it's becoming even easier with the advent of generative AI. You can just type whatever you want to create, and it can do it for you.

We have been developing some processes that can help with climate issues. UiPath can help us track our carbon emissions. We have various portals where we report our progress on our climate goals, and we can gather the data using UiPath quickly and provide timely updates to the government.

With UiPath, we can implement end-to-end automation involving integration with multiple products. We can add chatbots in the front and process mining or data mining. Through process mining, we can automate use cases as we get them. This capability was not available earlier. We can analyze the bots and derive insights from UiPath, which makes it end-to-end. 

What needs improvement?

UiPath should make more of its advanced capabilities available to non-technical users through additional low-code features. They should also enhance their AI features and make more machine learning models available out of the box through the UiPath store. 

For how long have I used the solution?

I started using UiPath in 2016 when I was with a different company.

What do I think about the stability of the solution?

UiPath is a stable product, but there are still some areas where it could improve. 

What do I think about the scalability of the solution?

The scalability depends on the design of the board. If I follow single designs, there might not be a possibility to scale it. But if I follow a design where I have Master, the pro producer, and consumer problem where I have some bots that are just collecting the information and some parts just processing that information. That way it can be scaled, but that will be dependent on the design of the problem.

How are customer service and support?

I rate UiPath support nine out of 10. The turnaround time is typically a day. We might get a callback the next day if it's something more complex, but the ticket is usually closed within two days.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have previously used Automation Anywhere but not at my current company. A lot of people use Automation Anywhere. However, it's more of a closed ecosystem, so you don't have access to the creativity of other developers. With UiPath, developers can publish their processes to be reused by others. That is not available in Automation Anywhere. It's like the Android store where I can publish my app in the store, and people can use it whether it is monitored or not.

How was the initial setup?

Our deployment took around four to six months. The initial deployment was simple, but it took some time to set up the architecture. We needed to get approval from our cloud team to set UiPath up and integrate it. Around five to seven people were involved. The solution is deployed across multiple locations and departments. 

We have to perform some maintenance on the software that UiPath is automating. When we build a database, we need to archive it so that we don't exceed the requirements. We have to delete logs regularly, and the machines require software updates. It isn't specific to UiPath.

What was our ROI?

We've seen a significant return on our investment. For example, when we needed to do a lot of data migration because we were transitioning to a new platform, we previously had to hire outsourced contractors to do that manually. 

This cost a lot of money and involved some data security risks because we had to share access with them. They would need to migrate the data manually using some tool, but we can now do that internally with UiPath. No one is looking at our data, and it can be done fast. 

What's my experience with pricing, setup cost, and licensing?

UiPath is on the higher side compared to Microsoft Power Automate and Automation Anywhere. 

What other advice do I have?

I rate UiPath eight out of 10. If you are considering UiPath, you should think about whether you have strong use cases that can't be handled by a competing solution. For small use cases, your needs might be better met by another tool that is native to your environment.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
UiPath
December 2024
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
825,661 professionals have used our research since 2012.
Nicole Otero - PeerSpot reviewer
RPA lead at US Navy
Real User
Improves operational accuracy and efficiency
Pros and Cons
  • "UiPath's most valuable features are automation and document understanding."
  • "I want our relationship to be better because of the nature of what we do."

What is our primary use case?

Our use case started with the financial sector. We are expanding it to the navy's other operational aspects, such as HR, legal, procurement, etc. 

What is most valuable?

UiPath's most valuable features are automation and document understanding. 

What needs improvement?

I want our relationship to be better because of the nature of what we do. 

For how long have I used the solution?

I have been working with the solution for four to five years. 

What do I think about the stability of the solution?

The solution is very stable. 

What do I think about the scalability of the solution?

UiPath is scalable. 

How are customer service and support?

We work very closely with our UiPath representative. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used Microsoft Power Automate. UiPath suits our cloud environment better than Microsoft Power Automate. 

How was the initial setup?

Deployment was complex because of our environment since we needed to get approvals. 

What about the implementation team?

We work very closely with Deloitte. 

Which other solutions did I evaluate?

We had evaluated Automation Anywhere. 

What other advice do I have?

Our business objectives for AI-powered automation are finding inefficiencies and improving efficiency and ROI. 

AI-powered automation has helped our organization to be more efficient and faster. It is working 24/7. 

UiPath has enhanced the accuracy of our operations. We were able to recoup funds that we previously knew didn't exist. It has boosted people's morale since they are not working on tedious tasks. 

We estimate that UiPath has saved the Navy about 156,000 hours. I rate it a ten out of ten. You need to understand the tool's processes. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vikram Vaidya - PeerSpot reviewer
Tech service manager at Victoria's Secret
Real User
Top 20
Helps to achieve time savings and user satisfaction
Pros and Cons
  • "The tool's most valuable feature is RPA."
  • "UiPath should improve its licensing structure."

What is our primary use case?

My use cases for UiPath include finance, HR, SAP, and technology. 

What is most valuable?

The tool's most valuable feature is RPA. 

What needs improvement?

UiPath should improve its licensing structure. 

For how long have I used the solution?

I have been using the product since 2018. 

What do I think about the stability of the solution?

The selectors and modern UI are not stable yet. 

What do I think about the scalability of the solution?

The product is scalable. 

How are customer service and support?

The tool's support is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The tool's deployment is straightforward. We started with contractors and built some POCs. We had a pilot to select the business criteria. 

What about the implementation team?

UiPath's implementation team helped us with the deployment. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is a challenge. Every time I go to renew my contract, the prices increase. It is getting expensive. 

What other advice do I have?

The business objectives we tried to achieve with UiPath include time savings and user satisfaction. 

Automation has freed up our employees' time. 

I rate the solution a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2286168 - PeerSpot reviewer
RPA Specialist at a construction company with 10,001+ employees
Real User
Has multiple features, many connectors, and good support, but the debugging process takes longer and could be improved
Pros and Cons
  • "I like that UiPath makes life easier through its multiple features. It's easy to use through its Excel functionality, a basic application you need. UiPath also has many connectors available, so using the solution is easier."
  • "Debugging needs improvement in UiPath because I need to do it from scratch whenever I have to debug a code. I have to run the entire code from the start and then check the pointers. If a specific action can be developed in UiPath, instead of running the code from the beginning, it would allow you to debug the code from the point that needs debugging, saving a significant amount of time."

What is our primary use case?

I've worked on many use cases for UiPath, primarily automation use cases, but the most recent one was for the HTS sector.

The customer was inquiring about payments, whether the payment was fully paid, partially paid, or whether there was an outstanding balance or payment discrepancy.

It was for a US client, and based on some validations, checks, and settings, I needed to identify if the payment was on time, delayed, or never paid. I had to commit to determining the information or data for my customer, which included many validation business rules. I had to consider the checkpoints before replying to the customer's query.

The query used to come through email, and I needed to extract the emails, identify what the query was for, and then go ahead and provide the solution.

How has it helped my organization?

Many new improvements in UiPath after 2018 have helped end users stay competitive in the market, such as document understanding and process mining. UiPath has also helped significantly in documenting scanned invoices and restructuring processes. UiPath is continually growing and updating, and that is a big help to organizations.

What is most valuable?

What I like best about UiPath is that it's undoubtedly the leader in the market.

I like that the solution makes life easier through its multiple features. It's easy to use UiPath through its Excel functionality, a basic application you need. UiPath also has many connectors available, so using the solution is easier.

I also found the document understanding feature of UiPath helpful in automating data from PDFs, whether it's to classify or extract information from documents. The document understanding feature also has many extractors, making data extraction easy to apply to the existing company processes, one of the best features of UiPath.

Compared to other RPA tools, such as Blue Prism and Power Automate, UiPath stands out in terms of the scalability of automation that you can do on the platform. UiPath is more reliable and has many actions available for almost every application, which is why the solution stands out.

Building automation using UiPath is simple, but it would still depend on the developer or designer. If you do not plan the process correctly, it will be messy. Regarding the actions for building automation, you can pull and drop into boxes, so it's easy.

My company used UiPath to automate processes dealing with a good cause, mainly giving people more free time to focus on learning new skills and growing professionally rather than spending all the time working on repetitive, mundane tasks. My company automated a process for the customer and delivered that to the customer.

UiPath enabled my company to implement end-to-end automation. Still, there may be a few requirements that would make the solution not feasible, for example, applications where it would be challenging to use UiPath, even with plug-ins.

The UiPath User Community is the biggest out of all communities by other platforms, and I found the community helpful. Many experts in the UiPath User Community are ready to help.

I've used UiPath Academy. Its courses helped me in understanding UiPath in detail. I started learning the solution from the academy itself. It is great because it covers all the basics and advanced topics. UiPath Academy is a one-stop solution for learning UiPath and its products, services, and offerings.

The solution has also helped in speeding up digital transformation.

Uipath has helped reduce human error in any process or task that is rule-based, which doesn't need any human interference or judgment. My company developed tasks on the platform and created code to handle specific situations or scenarios that completely took care of manual intervention or manual efforts plus, the deployment was easy, and the solution saved a lot of manual effort. UiPath reduced human error by up to ninety percent.

The solution helped free up employee time by up to forty percent after the automation by reducing the need for employees to work on repetitive tasks so employees could focus on other, more challenging tasks, including learning new skills.

What needs improvement?

One area for improvement in UiPath is that the orientation could be better.

Debugging also needs improvement because I need to do it from scratch whenever I have to debug a code. I have to run the entire code from the start and then check the pointers. If a specific action can be developed in UiPath, instead of running the code from the beginning, it would allow you to debug the code from the point that needs debugging, saving a significant amount of time.

My company has tested the AI functionality of UiPath, and for complex processes, it takes a lot of time to develop the processes from a development point. When a process is complex, it depends on the end users or developers on how to break the requirement into small pieces. Suppose you do not break it into small pieces and create a single push out of it. In that case, it will become a lengthy code inside UiPath Studio, making maintaining and monitoring that code difficult inside UiPath Studio. Locating the error or actual information would also take more work, so UiPath could be challenging to use in complex process automation.

Pricing for UiPath also needs improvement as it becomes expensive in large-scale implementations.

For how long have I used the solution?

I started working with UiPath in 2018, so from that time, it's been five years of working with the platform.

What do I think about the stability of the solution?

UiPath is a stable tool.

What do I think about the scalability of the solution?

UiPath is a scalable tool.

How are customer service and support?

I found UiPath Support good.

UiPath consultants provide good support and are readily available via email.

It takes about ten to twelve hours to receive a response from UiPath Support.

I'd rate support as eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

My company used Blue Prism before UiPath. I work for a service-based company, with clients choosing the tools based on priorities. UiPath was cheaper than Blue Prism, but when you use it for a large-scale RPA implementation where you deploy hundreds of robots, UiPath becomes more expensive than Blue Prism. However, development on UiPath was significantly faster and more reliable compared to Blue Prism. UiPath also has a larger community offering support versus Blue Prism and even has free training on UiPath Academy. UiPath also offered a free trial, which Blue Prism didn't offer. These are the reasons for switching to UiPath.

How was the initial setup?

Setting up the UiPath infrastructure was a little tricky, but the deployment was much easier. It usually takes one month to complete the deployment if the process is simple, but it could take up to three months for a complex process. Compared to other tools, the deployment and development of UiPath was faster.

What was our ROI?

In terms of manual efforts, realizing the benefits of UiPath was immediate, but for the financial benefits or ROI, it took some time, as the solution has a huge cost. It required you to purchase the UiPath Studio, Robot, and Architectural licenses. You also have to pay for the development costs, so the monetary benefits took time to reflect in the cash flow.

My company did notice between sixty to seventy percent ROI from UiPath, which was calculated around the number of FTEs, mainly how many FTEs were released from a specific task. For example, there was a big project with sixteen FTEs released from a repetitive task.

What's my experience with pricing, setup cost, and licensing?

When there's a massive deployment of robots, pricing for UiPath becomes costly, as you must purchase different licenses for UiPath Studio, Orchestrator, etc. I noticed that it would solely depend on how service-based companies negotiate with UiPath and that each client could have a pricing disparity. A client with a more significant implementation could get more discount, pricing-wise.

Which other solutions did I evaluate?

I had the chance to work with Blue Prism and Power Automate.

What other advice do I have?

UiPath does not require extensive or complex application upgrades and support, at least not for every application. Sometimes, support is needed depending on the project or application, but the chance of it would be very slim.

UiPath was deployed on-premises. In terms of environments or locations, the solution was deployed in three different environments: in the Studio, Orchestrator, and Testing.

The number of users of the solution varies per project, but the maximum number of users I've worked with on a single project is about thirteen or fourteen.

My company has worked with small, medium, and large enterprises using UiPath.

The solution doesn't require maintenance. It just requires license renewal.

My rating for UiPath is seven out of ten. I'd make it a ten if UiPath improves the appearance of the Studio. Its debugging process could also be improved, as it's currently complex. It could be easier.

My company is a UiPath partner.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer2267991 - PeerSpot reviewer
RPA UiPath Developer at a computer software company with 10,001+ employees
Real User
An easy-to-deploy solution that saves time and money and enables users to build automation easily
Pros and Cons
  • "The user interface guide helps speed up automation development for customers."
  • "The tool has some bugs, and it doesn’t respond sometimes."

What is our primary use case?

We use UiPath to create automation for our clients. The best use cases are the ones where we automate an old system. We had instances where we migrated one customer's data over to another. Until that migration occurred to the new system, we could get an automated solution using the old system.

How has it helped my organization?

The product provides better customer service and builds better customer relationships. Customers receive statuses and reports in a timely manner. Instead of somebody constantly sending out emails to customers, automation is doing it for us.

What is most valuable?

I was doing automation development before UiPath and did everything typically by code. It had its own functionalities. However, when navigating older systems, we can use the solution's user interface to tell the cursor to go to a specific location on a screen. Another functionality also supported by the product is the ability to select the selectors, where we can define a specific attribute to a button and ensure the cursor clicks it. The user interface guide helps speed up automation development for customers. We can also use background code, so we have coding capabilities and a user interface to navigate some of the older systems.

What needs improvement?

UiPath provides Cloud Robots functionality but they should provide more Cloud Robot integrations. I feel that Cloud Robots must have a very, very strong integration with AWS or some type of cloud service where that integration is almost seamless.

We use a lot of virtual machines. It would be nice if UiPath checks the virtual machines and ensures they perform well. We have run into some performance issues. The product must have better performance checks to determine whether a virtual machine fits the functionality or if something is missing. It would be great to know if we will run into some issues. We will be able to think ahead of it.

For how long have I used the solution?

I have been using UiPath for more than three years.

What do I think about the stability of the solution?

The tool has some bugs, and it doesn’t respond sometimes. However, it’s no more unstable than Windows. It is fairly stable.

What do I think about the scalability of the solution?

We’re new to the tool. Around five people are using it in our department. The product must improve its scalability. Our security team hasn't approved the Cloud Robots functionality in some cases. I've noticed that our time gap is getting smaller, and we may need additional virtual environments. That is why I wanted better integration with the cloud. It will allow us to be able to launch virtual environments immediately. We would love it if the product could provide the same scalability that AWS provides. We would love the same type of scalability when integrating cloud functionalities with UiPath. If it needs another environment, another environment must shoot up right away so that we can immediately start working on it.

How are customer service and support?

I haven't used the technical support. When we contacted the other department connected to technical support, we got responses and workarounds within a few days. The support has been decent. The team replies pretty quickly.

How was the initial setup?

The solution is deployed on the cloud. The deployment was straightforward. The deployment was pretty quick. It was done within a few minutes. For my current organization, we need one person to deploy the product. My organization has multiple departments, but I only operate on one.

What about the implementation team?

The solution does require maintenance. While dealing with our websites, some changes or updates are done, and then we make changes to the code.

What's my experience with pricing, setup cost, and licensing?

I chose UiPath because it offered UiPath Community, where I could learn UiPath on my own without a business license. I like the idea that there's community support for UiPath. We can learn and teach ourselves. I like UiPath Enterprise, too. Since they have a community version, it makes learning UiPath much better and easier.

What other advice do I have?

Building automation using the product is pretty easy. Over time, we get better and better through experience and create it more efficiently. Some of the additional functionality released by UiPath helps us enhance our automation. The solution speeds up digital transformation. We transitioned to a brand-new system. As we transitioned, we spent a lot of money on this new system and found there were limitations to the system. We used UiPath to mitigate that cost tremendously.

UiPath enables companies to implement end-to-end automation. Currently, we do not have end-to-end automation. Our company is going through a strong transformation. The processes are still a bit archaic. We use digital transformation to help us do our jobs first. Eventually, this will lead to automating new processes rather than someone else doing it. A bot doing 24/7 automation is better than someone assigned to do it 24/7.

We are not using the product's AI functionality yet. However, we are looking into incorporating AI functionality. The product has freed up a lot of employee time. The solution has saved us more than $ 400 a month in the current project. The solution has reduced human error. A lot of the work that the bots do is tedious, like sending a hundred emails to customers or consolidating reports from five different sources. Mistakes can happen in these processes. The solution has reduced human error in our organization by at least 80%.

I have used UiPath Academy courses. We have also provided our business personnel with the courses so they can see it from the business side to learn UiPath. I like the user community. There are a lot of forums where people post questions and help each other. There are YouTube videos where people share their experiences with certain issues. The community is strong.

The massive improvement from DBA to RPA is the user interface interactions. UiPath has a free community version. I would recommend the solution to others. I've taken training on Automation Anywhere, but I've never been able to touch it because my previous organization decided to keep it only in one department, and our department never received it. I could never use what I studied in Automation Anywhere because it requires business licensing. There was no community version. On the other hand, we can start working on Uipath on our personal computers. We can also use UiPath Academy.

Overall, I rate the solution an eight out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1942896 - PeerSpot reviewer
Senior Software Engineer at a computer software company with 10,001+ employees
Real User
Helped minimize our on-premise footprint and substantially reduced human error
Pros and Cons
  • "The UiPath community is helpful because you can ask questions and get tips from other people on best practices. Many of the problems have already been resolved by others so you can get advice from those people. You can also see how other people use the system."
  • "UiPath could add more interactive features that enable you to explore and design processes from scratch. There should be more features that support the digital transformation process from the design phase. In the current data panel, you need to start with a process that's already in place."

What is our primary use case?

We use UiPath to understand and refine supply chain business processes. Our company is a solution integrator developing solutions for clients. We help companies undergo a digital transformation and digitize existing processes and systems.

You can monitor and automate existing processes, but it's challenging if there's a skill involved. You need to optimize the process and ensure the system is fully integrated. You're pushing the data into UiPath and optimizing the process. You want to integrate it with another system that isn't part of your environment or improve your process. In that case, sometimes you don't have the data in place. That is what you call process mining or process automation.

How has it helped my organization?

If you want to understand the processes you have in place, UiPath can help you understand the gap between the design and execution. For example, you can see if the data is pointed in the right direction and identify where your process has problems. You can also integrate some monitoring capabilities to detect some patterns. 

Another important thing for our organization is migration. If you want to change something or relocate a process, you can measure and transfer those things. If the method you want to migrate isn't in place, you need to create something from scratch that currently lacks support. UiPath is suitable for detecting and monitoring existing processes but is not good at identifying new flows, cases, and procedures. That's one area where it needs to improve.

UiPath helped minimize our on-premise footprint. We use AI for some aspects, such as detection and segmentation. Some companies implemented ChatGPT-type functionality, but we haven't tried that. 

UiPath substantially reduced human error. It speeds up the business. You can communicate with the customer and show them what's happening. That's the advantage. It frees up employee time because it's an automated process, and you can replace a lot of labor with the tools and the general report. It depends on the data and the efficiency of the data integration, but you can save 20 to 60 percent of labor time.

What is most valuable?

I like how you can download the log and perform static analysis. You can also do dynamic monitoring to look into the system integration. The ease of building automation depends on the vendor you are integrating. You bring data in and push it out through the API. It's relatively easy either way. 

The UiPath community is helpful because you can ask questions and get tips from other people on best practices. Many of the problems have already been resolved by others so you can get advice from those people. You can also see how other people use the system. 

What needs improvement?

UiPath could add more interactive features that enable you to explore and design processes from scratch. There should be more features that support the digital transformation process from the design phase. In the current data panel, you need to start with a process that's already in place. 

You can do end-to-end automation with UiPath, but the problem is that the system hasn't been integrated from that perspective, so UiPath has some disadvantages. It's easier to handle an existing system in UiPath, but it's harder to integrate and model a new system. 

For how long have I used the solution?

I have used UiPath for about a year. Before I started using UiPath, I was involved in developing these kinds of processes for more than 10 years, so I'm experienced in this area.

Which solution did I use previously and why did I switch?


How was the initial setup?

Deploying UiPath is straightforward. We had a team of two people primarily responsible for the deployment and one or two additional staff. 

What about the implementation team?

We worked with UiPath during the deployment. They have a consulting team that we use when possible. 

What was our ROI?

The real ROI comes in the later process monitoring stage. You need to spend money initially planning and building processes. Once you get to the evaluation phase, you start to recognize the advantage of using these tools.

What's my experience with pricing, setup cost, and licensing?

Most tools have a trial license. With UiPath, you need to pay from the beginning. Many customers aren't familiar with the product, so it would be helpful if they offered a free evaluation period. 

We need experience with UiPath because we have to convince the customer to adopt it.

Which other solutions did I evaluate?

We evaluated several other options, but I can't recall which ones. UiPath's advantage is that you can do system automation. 

What other advice do I have?

I rate UiPath an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Senior Software Engineer at Accenture
Real User
Helps us automate output from PDFs, reducing human time and error
Pros and Cons
  • "UiPath is easy to use without any training. Anyone can use it. There is also great customer support."
  • "It needs improvement in terms of optimization. Sometimes the tools slow down when you are working on a huge data set or if the internet connectivity is slow in your area."

What is our primary use case?

We use it to automate output from PDFs.

How has it helped my organization?

It reduces human time and human error compared to manual processes. It helps a lot in improving business productivity, project productivity, and scalability. It also saves us money.

What is most valuable?

UiPath is easy to use without any training. Anyone can use it. There is also great customer support. And if you want to learn new things or enhance your skills, you can choose the UiPath Academy training courses.

It is very secure and cheaper and faster.

What needs improvement?

It needs improvement in terms of optimization. Sometimes the tools slow down when you are working on a huge data set or if the internet connectivity is slow in your area. Otherwise, it works as well as the other tools that are available in the market.

For how long have I used the solution?

I have been using UiPath for the last three years.

What do I think about the stability of the solution?

I give the stability a 10 out of 10. It is very stable compared to other solutions.

What do I think about the scalability of the solution?

The scalability is also good, a 10 out of 10.

I have deployed it across different departments and different locations, per the requirements of the various projects I have worked on.

How are customer service and support?

I would give a 10 out of 10 to customer support. If you have any queries you can post them to the community. Last year I was facing some issues related to some processes and I posted queries on the community. I got a response after some time. That was very good for me.

Which solution did I use previously and why did I switch?

Before UiPath, I tried a related Microsoft tool. 

How was the initial setup?

I did one deployment with the team, but I'm not privy to how deployment works from scratch. But the deployment is of medium difficulty, not very straightforward and not very easy.

I have used UiPath in different types of deployments, depending on the project. Sometimes it's on a private cloud. For example, if it is a project related to deployment on the client side or server, we use the cloud services. If we want to test something on a website or another cloud, then we use the SaaS.

The solution does require some maintenance. The number of people needed depends on the project's size and complexity.

What was our ROI?

It gives a great ROI. It gives around 25 to 30 percent return. It works well.

What's my experience with pricing, setup cost, and licensing?

The pricing is moderate. It's not that cheap and not very expensive. Every organization can buy or renew a license.

Which other solutions did I evaluate?

I have used Microsoft Power Automate. I chose UiPath because it is cheaper and has great customer support. There is a huge community of developers, more than for Microsoft Power Automate.

What other advice do I have?

If we're working on a project related to website automation, it requires a minimum of five to 10 people. And if we're working on a small project, there might be a single person or maybe two who work on it. The responsibilities relate to developing, testing, and hosting.

If an engineer wants to learn more about RPA, they should consider this tool first. I always recommend UiPath if you are working as an individual. If you invest X, it will give you 100X.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.