UiPath Reviews

We are a platinum partner of UiPath. We work exclusively for UiPath and do implementations. We provide solutions using UiPath products.

One of the use cases was for a client from the manufacturing industry for onboarding apprentices. We did this project in India. They were onboarding 300 to 400 apprentices. Their insurance and other things were done manually, which was time-consuming. It used to take them a week to complete the whole process, which was a problem in case an accident or incident happened in the first week. They wanted to do automation to ensure that on the first day itself, after the employees are onboarded, the insurance and other tasks are completed.

RPA as a technology has many benefits. UiPath comes with all those benefits. In addition, you also get flexibility, the availability of resources and new features, the ability to scale up, and an excellent partner ecosystem with UiPath.

As a tool, UiPath is becoming a hyper-automation platform. Every six months, they add something new to the platform. If you want new features, you can subscribe to those. From just an RPA tool, it is becoming an intelligent automation platform. They bring everything into the same platform. When you subscribe to Office 365, you get the entire package from Microsoft. UiPath also does the same thing. They bring automation, process mining, and all other things into the same platform. You can pick and subscribe to whatever you want. You can scale up as you want.

At this point in time, everybody is looking for intelligent automation solutions. UiPath has something known as AI Center that consists of multiple machine learning models. Solutions that have the intelligence to automatically understand and make decisions are the demand of the hour. For example, earlier, invoice processing was template-based. It was done using ABBYY and other OCR tools. UiPath now has a product for document understanding that supports the customers in extracting the details of the invoices without templates. It has a machine-learning model. I have been using their AI Center or document understanding module since 2019. It matures every year. For example, in 2019, if we loaded 15 to 20 invoices, it extracted only 20% of the data, whereas now, it extracts more than 80% of the data because over time, the model has got trained, and it gives better results. 

As a company, they are growing very fast. They are acquiring multiple companies. If they do not have competency in any field, they either partner with other firms or acquire them. They have recently added a communication mining product. It is something that is going to help the BPO industry a lot where call centers have many people taking the calls and rerouting them. Putting a machine learning model or a communication mining product on top of it will definitely help to reduce the effort. It will help with cost reduction and optimization of the existing operations. All the new features that they are adding are aligned with the usage of the platform as an intelligent automation platform.

UiPath also has benefits in terms of resources for implementing automation. If a customer wants to build a COE, they need to onboard resources and train them. UiPath is the easiest in terms of finding resources. For Pega Automation or SAP automation, you may not be able to find as many resources in the market as UiPath.

When clients want to automate a manual process, their expectation is that once automated, they do not want anybody to look into that process. It should run without any human intervention, but sometimes, there are scenarios where human intelligence is required to make a decision or trigger something. For example, if you do automation on a portal, there might be a captcha or multi-factor authentication where you enforce a human to come into the picture. Generally, everybody is looking for automation that runs without any human intervention. If 10 to 15 people do an activity, usually, the customer expectation is that none of those people should have to look into it, but realistically, only about 80% of those employees can be used for other tasks. 20% are still needed to monitor the system. 

UiPath speeds up digital transformation. RPA is normally the first step of digital transformation because it is the technology that you can add with minimal investment. The rest of the things require much more than what is required for RPA. Digital transformation starts with identifying the right candidate for automation and putting a process or a bot to do the processing. After that, you can build AI on top to make decisions. This digital transformation does not require expensive or complex application upgrades or IT application support. If any of the processes require upgrading the existing system or additional licenses, we normally do not recommend RPA for that. We can do automation using API calls and other methods.

UiPath saves time. RPA technology is generally adopted for the reduction in FTEs and time. The time savings vary based on different engagements.

UiPath is much easier to learn than other tools. Its interface is not that complicated. It is very user-friendly. Among all other similar tools, UiPath is the one that came out last. It came out in 2016 or 2017. They had the opportunity to understand what are the best features of other tools. They also knew how to put it together so that people pick it up faster. UiPath's founders are from a technical background, so there is a developer-oriented approach, which is another benefit of this solution. In the RPA market, if you want to hire resources, you will get more UiPath developers than any other technology. If any customer wants to adopt UiPath as a tool and build a team, there are more options for UiPath. You get a bigger resource pool to select from. For other tools, you will not find that many resources. This is something that we have seen while hiring people.

UiPath Community is one of the main differentiators from other tools. You can easily compare the number of subscribers of UiPath Community or UiPath forums with Stack Overflow, but Stack Overflow is not just one tool. You have everything there. You have Java, you have Python, and you have .NET. From a technical perspective, queries related to different technologies are there. In UiPath Community, you get the same level of support. I have seen developers solving puzzles and tricky questions. About 90% of questions get answered in the community. The way UiPath promotes its community is also not unique. It is not like anybody else. I have not noticed anything similar to the MVP programs that they run in other tools. They promote people who contribute more to the forum. Anybody who is giving a solution gets marked and evaluated based on the support provided in the forum. They give them exposure on the platform. They mention their MVPs for each year, which is motivating many people. I do not think anybody else is doing that. I have a team of 120 people. I see the motivation in the team to spend an hour or half an hour on a daily basis to see if any questions are there to which they can respond to have an opportunity to get into the MVP segment. UiPath is doing a lot to ensure that there are more active users in the community and people give good suggestions and solutions.

The UiPath Academy is one of the best self-training portals. They have two types of portals. One is for everybody. Anybody can subscribe and log into it and start taking courses without paying anything. They also have another portal for partners, which has more details. They do not have static material. They update the material every six months. When they have a release, they update the information. UiPath Academy is a very good platform for self-training purposes. They also have other training programs such as instructor-led training. UiPath's training and support mechanism is excellent.

Their technical support should be improved. Their support has deteriorated with the increase in the number of customers. That is one area of improvement.

They should give the flexibility to customers to reduce the number of licenses. UiPath does not want you to reduce the number of licenses. It is not easy to reduce the number of licenses even though there is a provision to do that. It would be good to give flexibility to customers to upscale and downscale whenever they want.

For low-code development, they already have something called UiPath Apps, but it needs improvement. Generally, to build a small workflow, we use Microsoft Power Apps. Even though UiPath has a local platform, it is not comparable to the Microsoft Power Apps platform. If they invest a bit more in that, for creating workflows, we can use UiPath Apps rather than opting for a third-party tool.

I have been working with UiPath since 2018.

Nowadays, all RPA vendors are trying to bring in something new every six months, but they don't get adequate time for doing the testing. As a result, there are multiple bugs. They should stabilize the release, do proper testing, and then only launch it. Otherwise, we need to wait for the next release for a bug to be fixed. Similarly, the training material for all established products from all the vendors is good, but with constant new releases, it is a challenge to get the latest material. They should release the training material before they start selling the product so that everybody is well aware of the features and the issues.

With the cloud model, you can subscribe to whatever you want and scale up as you want. You also get the flexibility of a monthly subscription from the cloud. If you want to run automation for one month or a certain period, options are available.

If a customer is subscribed to the UiPath Cloud and wants to add more processes, they just need to ensure that they have their infrastructure on-prem for only putting the robots. The load on the Orchestrator is handled by UiPath. You do not have to worry about that, so scalability is handled by UiPath. These are no issues, but for on-premises, all these things have to be handled manually. You have to increase the storage, but from the product perspective, there is no challenge in scaling up. Today, if we run 100 processes, and tomorrow, if we need to run 1,000 processes, we just need to procure the licenses and additional hardware.

Their support could be better. As the company grew, the number of customers increased, and their support deteriorated. When you raise a ticket, rather than addressing the concern of the client, they just want to close the ticket. It has gone to that stage. This could be because of the number of customers. It was not like this earlier.

We have been working with them for a long time. We know what questions we need to ask. Our concern mainly comes when a client contacts UiPath's customer service. Rather than asking them for additional details, they give a response saying that a particular feature is not supported and close the case. I would rate them a six out of ten at this point in time. 

Neutral

I have worked on other platforms, but at this point in time, I am predominantly working on UiPath. I have worked with Blue Prism. I also have some experience with Automation Anywhere and WorkFusion.

I have worked with the on-prem and cloud deployments. In earlier versions, the cloud model was not there. UiPath has a product called Orchestrator, which is an application web server. In on-prem installations, you had to put this application web server on a Windows Server. It then orchestrated the entire automation. You also had to install Developer SDK, called UiPath Studio, on a Windows machine. You had to connect that Windows machine to the Orchestrator tool. For running the process, you needed a bot. You installed that bot on another virtual machine or Windows machine. These were the three mandatory components earlier in 2018.

After that, they brought in the concept of cloud subscription. With the cloud subscription, they install the Orchestrator itself and give a public endpoint to the customer. The benefit is that customers do not need to install Orchestrator on their premises. They can directly connect to the Orchestrator that is hosted on their cloud platform. Of course, they have the authentication and all those things. With the cloud model, there is no requirement of installing their application server inside the environment. UiPath Studio and the bots still remain in the client environment. 

Previously, anybody with Windows experience could do the installation. Our developers used to do the installation, but since machine learning came into the picture, the platform changed because Windows was not able to do the processing. Machine learning requires resources, so they converted the platform from Windows to Linux. If you now want to install Orchestrator with the machine learning model and all other things, it is not a Windows installation. It is a Linux installation, so earlier, somebody with basic Windows skills could do the installation for machine learning models and other things on-prem, but now, this cannot be done by a normal developer. Somebody with Linux experience is required for installation. However, they offer a cloud subscription where you do not need to install anything on Linux. You can directly access the endpoint and start using it. They also offer a disaster recovery tool. UiPath provides something known as HA for on-prem installation. It is a multi-node installation. This HA tool is also installed on Linux, so previously all tools were on Windows, but all the new products or tools are on Linux. They require Linux expertise for on-prem installation as well as knowledge regarding firewalls, etc. You need an infrastructure engineer for that.

UiPath provides training for different roles. They have training for developers, business analysts, solution architects, and infrastructure engineers. These are the four main roles for which they provide training, and these are the four roles that are manually required for implementing the UiPath product.

In terms of maintenance, UiPath updates the product every six months. They have two main releases. They have a spring release and a fall release. They have .6 and .10 releases. If I am installing the 2023.6 release now, they will provide support only for three years, which will be till June of 2026. After that, they will not support it, so customers need to upgrade their environment once every three years. For the on-prem setup, when you do the upgrade, you need to bring down the environment because robots are there. Once they are upgraded, you need to ensure that everything is running properly. It requires the infrastructure team and the application development team to ensure that everything is working fine. It is normally a one-month activity, but it can vary depending on the number of processes. It requires at least two weeks. In the cloud model, product upgrades happen automatically. Orchestrator is hosted in UiPath Cloud, and they upgrade it. There are no issues. You just need to take care of UiPath Studio and the robots in the machine. That can be easily handled by the application development or support team. In terms of support, the number of people required depends on the complexity and the criticality of processes. If you have automated a banking application, you may require somebody for monitoring around the clock.

They have been increasing the price. The explanation that they provide is that they are adding more features. This works perfectly fine for customers who are looking for new intelligent automations, but there is another set of customers who use UiPath for vanilla, plain automations. Offering them something that is not required and asking them to pay more puts a burden on them. That seems to be a problem for the customers. Many of them have mentioned this concern because it is increasing the prices of automation every year, which is not acceptable to all customers.

As a company, they try to move from on-prem to the cloud. They give cloud subscriptions unless a customer specifically requests an on-prem solution. With the on-prem solution, you will not get the latest features automatically. You need to update it on a periodic basis. There is an overhead in terms of maintenance. In their new licensing model, they charge the same for the on-prem product and the cloud product. For an on-prem installation, you have the infrastructure cost in addition to the licensing cost. By going for the cloud version, you can easily skip the infrastructure cost.

When you start your RPA journey, you should never start with just one process. You should have a pipeline in your mind in terms of the number of processes. You can start small, but you need to have a roadmap of what you are going to do by the end of the year. If you automate only one process, you will not get value from this product. Tools such as UiPath and Automation Anywhere are capable of doing so many complicated tasks. They charge you so that you can do all those things. If you do just a small task with that, your cost and your outcome will not match, and you will not appreciate the platform. That is why I recommend having a roadmap. You should also go for a tool for which you are able to get support when you get stuck. There is no question that UiPath is the easiest one.

RPA as a technology is going to be like Microsoft Excel. Soon, everybody's system will have bots to automate activities. It could be for extracting data from the internet for your analysis or for your project. It will be used for all redundant activities or rule-based processing where you have to extract the data and follow some steps. In five or ten years, it is going to be a mandatory technology. 

Overall, I would rate UiPath an eight out of ten. I am not completely happy with the way they bring out new versions or features in a half-cooked state. Stability or reliability is critical when you are launching something new.

It depends on the task that is assigned to me, but mainly, I'm using it for PDF automation and Java API-related automation. It is being used for extractions of PDFs and automation of the APIs to get a better and more rapid response.

UiPath helps a lot in everything related to automation. We have lots of tasks, and we need to get accurate results. Our experience of automating using UiPath has been good. It is easy to get good information or good output from the data.

Its AI capabilities are very helpful for automating more processes. If we want to extract something, we can easily use it. Its AI capabilities make it easy to automate a process and get accurate results.

It works well with all languages, such as Python, Java, C++, etc. It also works with APIs. It is helpful to understand the APIs to extract the data. 

It enables us to implement end-to-end automation. 

It has improved productivity and reliability and saved a lot of time. It has also reduced human error. It has reduced human error by 30% to 50%, and it has freed up employee time by 40% to 60% depending on the task or use case of an employee.

It has reduced our on-premises footprint a little bit.

It is a very easy and stable product. 

It saves a lot of time. It increases our productivity, and it also helps with project reliability and scalability.

The courses available on UiPath Academy are helpful if we want to go deep into the UiPath scripts or tools. UiPath Academy is also helpful when we want to learn something new that is available in the new versions or improve our skills and knowledge.

The user interface needs a little bit of improvement in terms of performance. Sometimes, it slows down, but it depends on the OS that you have. If you are running it on Microsoft Windows, it is slower than on macOS or Linux.

I've been using UiPath for the last two to three years.

It is very stable. I would rate it a 10 out of 10 in terms of reliability. The tool is very secure. If a user wants to run it on a Mac, it works flawlessly.

It is very scalable. I would rate it a 10 out of 10 for scalability.

We are using it for multiple departments. We have IT consultancy and IT services, as well as product teams. In my company, there are about 5K people. Some of them are end-users, some are developers, some are admins, and some are testers.

For any issues, we can take the help of the UiPath customer support and the UiPath community.

When we have some issues with the deployment tasks and automation tasks, customer support helps a lot, and they always try to resolve issues in a short time. Their technical support is incredible. They are always ready to help with customer queries and they try to resolve them within hours, not days. Sometimes, they resolve them within 30 minutes, but it also depends on the issue or priority. I would rate them a 10 out of 10.

Positive

This is the first tool that I have been using for the last two to three years.

It depends on the project size. If the project is complex, it takes time. In my opinion, it is straightforward if you know how to use it. If you don't know how to use this tool, it is very difficult. On average, it takes half an hour to one hour.

In terms of maintenance, it requires some maintenance, which is taken care of by the admin side. They have to make sure that it is up to date.

It is very cost-effective, and it gives an ROI. It saves a lot of time as well as money. It helps to build client relationships and improve customer feedback. There is a 20% to 30% saving on costs. It has saved $5,000 to $6,000 per year.

The time savings depend on the task and the size of the process. We can save 10% to 50%.

Its price is moderate. It is neither very expensive nor very cheap. Everything is good in terms of pricing.

I would recommend it to every developer or software engineer who wants to work on the automation review task. 

Overall, I would rate UiPath a 10 out of 10.

We have automated tasks within our organization and are automating our marketing applications. Internally, we have automated in-person and webinar event creation for Microsoft. Whenever there is a request for creating an event that is covered on, for example, either on Jira or the Dynamics 365 application, the task makes an API and pulls data from both sources. It then creates an event on Marketo. It runs totally unattended. We have actually saved the build time that was previously around 45 minutes and we have reduced it to just four minutes.

Previously, we had a build time of around 45 minutes just to process one request. This was kind of a disaster because even in 45 minutes of build time, and this is the average build time, people were making mistakes. When these errors happened, the company had to actually pay money to the client. For example, if a company has an event at 3:00 PM on September 1st, and due to time zone issues, someone manually wrote \ 4:00 PM then people would arrive at 4:00 PM, whereas the event had started at 3:00 PM. Mistakes like that could become a very, very big issue.

Using UiPath, we were able to reduce these kinds of errors. We were also able to reduce the time by more than 90%, just by deploying the bot that could do API calls in order to complete a specific point of data gathering.

For the portion that we automated, the errors that were happening were reduced to 0% and the efficiency was up to 90%.

We've found the usability of Studio very easy. It's simple to understand everything. It's very simple to just start developing within UiPath. 

The Orchestrator is fantastic in terms of usability as all you have to do is just need to deploy your bot there. It gives you several options of how to schedule it, how to monitor it, and it also gives you the dashboard that allows you to see the performance of your bot.

I really like the fact that we have a cloud model, where we can actually go ahead and use their cloud to run our bot. That is a very good kind of feature. 

I really like AI fabric and the documented understanding model, as that actually allows us to do a couple of very complex POCs. They went very well and right now, those prefaces are currently in the pipeline. Hopefully, they will get started with them next month.

The ease of building automation using UiPath is very easy. When it comes to comparing it against other tools, UiPath might be the easiest one. It's totally subjective, of course. That said, there are scenarios where automating certain kinds of scenarios with UiPath is not that easy. Overall, it's pretty good at automating all kinds of stuff.

UiPath enables us to implement end-to-end automation. End-to-end coverage is very important. While working with clients like Microsoft and Google, we have to actually go ahead and make sure that you're actually providing all of these kinds of services. With services such as documentation you also need to be on top of the latest market trends. UiPath actually provides us with not only the ability to handle all of this but to also document all of these kinds of things. That is available, either as a part of some other products or is embedded within the Studio itself as a part of an extension. That is something that I really like as that actually reduces the time that I invest in the creation of the documents. That, and the client actually requires all of these documents before even we can go ahead with the contract, makes having them on hand so important. 

The Automation cloud has helped decrease time to value. Earlier, the deployment of an on-prem Orchestrator took around two to three days for proper configuration and for making sure that there's a disaster recovery mechanism. Automation cloud has everything built already within it, which makes things faster and easier. This reduces the amount of time that is required by us to deliver. Within our area of work, within marketing, time is everything. Once you have taken on the project, the client expects you to deliver it as soon as possible. The requirements that you're getting from the client are very, very time-sensitive. If you're essentially not delivering it on time, that is going to be an issue. Automation Cloud actually helps us to do that without thinking about other things. It actually goes ahead and does a couple of things for us that we don't have to worry about, such as deploying the Orchestrator on the cloud, making sure that everything is properly set up, and making sure that the disaster recovery option is there. These kinds of things actually save us days of time for installation, if not days of debugging time. 

It's very important for our company to scale up automation without having to pay attention to infrastructure. There are a couple of projects that we have where we don't really care about the infrastructure. If it is handled by UiPath, it's absolutely fine. However, for example, in the case of some of our elite clients, what happens is that they actually need to know the details and how data is being propagated amongst different servers. If we're not controlling the environment, if we're not handling the entire knowledge, we won't be able to give them the same thing and the project might go away just because of this fact. Therefore, I'm not saying it's not very important. It's actually very, very important. That's why we use both services that are provided by UiPath - both on-prem and cloud. That said, if we have projects where we don't need to worry about it, it's nice to have the option not to.

UiPath has helped us minimize our on-premise footprint. Their customer service has actually helped us reduce that. UiPath was released in 2015. There are experts on this particular thing in the market, and most of those experts are found via UiPath only. When help is provided by UiPath themselves, that can actually resolve the issue in a matter of hours rather than days.

We use attended automation. We usually use attended automation within the HR department. Basically, we're using it for onboarding, for monthly salary management. It's great for automating some of the basic SAP projects as these are the places where we require human interaction, either to handle the credential part or to provide some inputs. This actually helps bring confidence into the process and also phases out the work of a particular human. Automation has integrated with some human day-to-day jobs so well that now when employees come in, the primary thing that they have to do is just to trigger the bot and start providing input. Work that they used to do for the first half of the day, is completed in the first hour of the day. That's the kind of benefit that is being provided by attended automation.

There is good AI functionality and we use it for some proof of concept projects. That said, we haven't yet used it for more complex or involved automation or processes just yet. We have one project in the pipeline that we have to start working on this month. 

We use UiPath Apps. We use UiPath Apps as a form. Essentially, we have created UiPath Apps in such a way that helps HR people to onboard individuals. For example, whenever someone has to get onboarded, they have to actually provide some details in terms of who they are, their previous company, and some other basic details. Also, HR will need to provide some extra details, in terms of who will be the individual's manager, et cetera. Finally, IT has to assign some kind of role. What we have actually done, is we have created an app where a user or a new individual has to actually provide all the information. Then, HR just needs to select the particular role. Everything is pre-configured. We automatically assign specific roles. In terms of IT, we can now automatically assign specific resources such as laptops, monitors, or headsets to that particular person. Since everything is automated, within a couple of minutes of registration the person receives his new ID password and details. Instead of waiting for an entire day, it happens in just a matter of one or two minutes.

UiPath Apps has increased the number of automation we can create while reducing the time it takes to create them. Earlier, we used to create automation, in terms of forms. Those automations were types of attended automation. A person had to have specific access to that particular computer before doing this kind of work. In this scenario, the issue we had was that every time it was not possible to handle manual steps if we were onboarding ten people at a time. Everyone had to wait for their turn and that was not very efficient. What we have done is we have actually deployed UiPath Apps whose links can actually get loaded onto an individual's mobile. One just needs to open it on their mobile and get started. That's it. Everything executes parallelly. We have also made our system scalable so that multiple VMs can learn the process at the same time.

UiPath speeds up and reduces the cost of digital transformation. Doing so does not require expensive or complex application upgrades or IT support.

We have found that UiPath has reduced human error. We were getting some human errors related to time zone issues and some of the other issues such as daylight savings. There were several other issues related to accidental typing or of people not focusing properly, even after several integrations. That's part of the reason we went ahead and automated processes. Obviously, a bot only follows what you have programmed it, what you have programmed within it. The errors are literally reduced to zero within that specific section.

UiPath has freed up employee time. We have actually retrained the freed-up employees into UiPath to act as support engineers. As a rough guess, I would say that we have saved around 120 hours a week just by deploying UiPath.

The additional time enabled employees to focus on more essential work. For people who were actually acting as build personnel, we have re-deployed them as a person who actually interacts directly with clients or who does QA work. This is a higher position that comes with a higher salary as well. There have been promotions simply due to implementing UiPath.

Employees are pretty happy. Initially, everyone was scared that they might lose their jobs. However, but adopting UiPath methods and retraining people, some are even getting promoted and we find that they are actually encouraging automation processes so that new work can come in and the remaining people could also get on better.

The product has reduced the cost of our automation operations. In terms of marketing operations, for example, it has reduced the cost. Along with the help of similar investments, we need fewer people and more bots currently. That's definitely a big thing for us. We had a cost reduction of approximately 20% in our operations. This is just a ballpark. That said, overall, UiPath has saved our organization a lot of costs. I cannot speak to exact savings, as that requires business knowledge, which I do not have complete access to. 

The AI Center area could definitely improve. The StudioX model could also improve just a little bit so that the introduction of variables is better and would make it possible to pass on a similar kind of data in between multiple activities. This is a very simple concept, however, this kind of feature is not available within UiPath. 

From the business perspective, a little bit more insight on the dashboard that is currently available in Orchestrator would be ideal. I agree with UiPath having a dedicated tool for insights, however, right now, it's a paid tool. 

If I can get a little bit more data and a little bit more customization on Orchestrator, that would be really great.

I've been using UiPath for three years and eight months. I've used it for the same amount of time the company has used it.

The product is quite stable now. There are certainly some places where UiPath has to work, specifically in terms of actual stability, where there are still some unknown errors that are coming in. 

In terms of Orchestrator, I have noticed there are some places where there are glitches. Things are not very clear at first as everything is changing quite quickly, I'll say that. Even in the enterprise version, everyone wants to be on the very latest version. However, there is a drastic change between the versions themselves.

For example, 2019, 2020, and 2021 versions, all three are drastically different amongst themselves. This kind of change is definitely good for the provider in that they are doing something better. However, as a consumer, I don't really want to go ahead and go through an entire learning curve all over again along with handling my current job of handling all the work, just so that I can cope up with what changes the product team has made. It should not be necessary to go through this level of adjustment for each and every release. At this point, I have been through three to four migrations and in each migration, I have gone through some kind of a learning curve.

Automation Cloud actually helps us to rapidly scale up. We don't have to invest time now in configuring Orchestrator, or the cloud version of UiPath. All we have to do is we just need to basically request for a particular package and, maybe, either with the help of a package or with the help of the UiPath team, it is pre-configured for us. That way, we just need to utilize it. Therefore, scaling is simple.

The scalability is great. It has actually allowed us to schedule the bots or maintain the bots in multiple VMs without having any worries about how to utilize licenses, or how to actually go ahead and deploy the bots manually or install the bots manually on certain VMs. Everything is automated within the UiPath environment.

If we talk about attended users, right now, we have more than 10 people using attended bots. Their roles are essentially from the recruitment team, from HR. Some of the marketing staff are also using it in analyst positions. 

We definitely plan to increase usage and we're using UiPath pretty extensively. We have a couple of projects in the pipeline and currently, we're also working on some of the more complex projects within the team.

All the projects are having a specific date of delivery. Everything is running parallel as we also follow an Agile method. In this Agile method, if something is stuck, it will eventually impact the date of delivery. And we really don't want that. UiPath actually helps us a lot by providing 24-hour support and it helps us in setting a lot of the items we need to use. They do it quite easily and quickly.

On the scale of one to ten, it's definitely a ten. Whenever I have a doubt, they are always there. They even offer to get on a call with them and actually go ahead and resolve the issue themselves, if they know how to do it. 

Many times, there have been scenarios where the issue was unique to us. They actually presented us with some debugging steps that we can do on our end. Most of the time, those debugging steps actually helped us to resolve the issue. When none of these options work, they were very keen to figure out how they could actually improve the experience and what could be implemented by the developers within those specific parts of the product in order to resolve the issue. We have given them feedback in the past and in a couple of future versions, we were able to see those ideas implemented.

We were using AutoHotkey before this product, as well as Selenium. However, after implementing UiPath, we have not used anything along with it.

The initial setup was straightforward. The installation of the Studio was quite straightforward. We just had to go through all the legal terms and everything. Once we went through those, we just had to install it. The same thing is true for Orchestrator as the on-prem installation of Orchestrator is pretty straightforward. You just have to get the setup, link it with the skilled server, and then install it. 

Apart from that, the configuration within Orchestrator was very simple as there is only one file that allows us to log on to everything. It made it pretty obvious.

The deployment took somewhere around two days for the entire setup. 

In terms of the implementation strategy, firstly, we decided to set up all the databases and all the dashboard-related services such as Power BI. We decided to do this first due to the fact that the dashboards and databases are the base of any application. 

We decided to implement it first in Azure. On the same day, we decided to get the cloud version of the Orchestrator as well. It was quite easy in terms of Azure. There's a three-way plugin that is available there. We just had to install that on the specific VM and we were done. Finally, on the second day, we went ahead and installed all of the Studio. Once Orchestrator is up, we could install Studios and link them to Orchestrator in order to get the license. That was our strategy and our approach.

We essentially have one dedicated resource for maintaining all the deployments and to watch if anything goes wrong. We have three dedicated resources for maintaining all the bots that are currently running as well. We don't need a big team to maintain everything. 

In one of our projects, we actually used Azure Cloud for the deployment of Orchestrator and the deployment of packages. The experience is quite good. Azure provides the DevOps side of our service that allows us to set up the pipeline and automatically deploy any kind of project to the Orchestrator as soon as it is committed.

While the company has likely been looking at ROI, I don't directly deal with those details.

A couple of our clients cannot actually go ahead with the initial investment of Orchestrator as it costs quite a lot. The thing is that we don't need that much of a license in order to automate our processes. Having a free version of a cloud or having a cheaper version of Orchestrator has actually helped a lot.

Automation Cloud helps decrease UiPath's total cost of ownership. However, overall, if we talk about scalability, once the number of licenses that I need increases, ultimately, Automation Cloud might be a bit expensive. It depends upon the version you're using. Yet, since the license cost is increasing, what happens is if you go ahead and buy more than five licenses, then essentially you would have been in better shape if you would've actually bought the paid version of Automation Cloud and installed it on-prem. That would've been a cheaper option. It's subjective. Our scenario is just that we need two unattended licenses to do the job.

Some of the clients do consider the initial investment of UiPath to be expensive. It's seen as expensive specifically from the cost of getting a licensing for an on-premises setup. For some projects, UiPath can be overkill. However, it is the best software a company can invest in for automation purposes. 

I cannot speak to the exact cost, as I don't handle licensing directly.

It's paid per year. We get licenses not directly from UiPath. Rather, we get them from a vendor.

There are additional costs as well. For example, the cost of an SQL server is one. We are definitely using the Azure product suite as well. We had to actually invest quite a lot in SQL Server in terms of database management, just to make sure that everything gets logged properly and that the Orchestrator is functioning properly. 

We switched to UiPath after we compared multiple tools. We looked at certain parameters such as the ability to automate marketing tools, the ability to automate quickly, and how user-friendly it was. Out of all these three parameters, UiPath stood on top.

We looked at Automation Anywhere, Blue Prism, and PEGA.

I specifically have been using the community version of UiPath. The company has been using the enterprise version.

We do use the Automation Cloud offering.

We do not use the SaaS version of the solution. 

I'd advise users to give it a try. I started my career in UiPath and since then I've been loving it. I became a UiPath MVP as I really enjoy working with the product so much.

That automation does not need to be very complex, so you don't need very complex tools to automate any software. Tools like UiPath can do most of your job.

I'd rate the solution at a nine out of ten.

We have been using UiPath for almost the last five years in the industry, where a lot of research development, and clinical trials are happening. Many of the processes are centered around clinical trials, especially around translation. 

Being a global company, we conduct a lot of clinical research involving various languages and regulations. Earlier, we were outsourcing translation services, which presented security and timing challenges. 

With UiPath, we built bots that collect clinical trial documents from various sources and translate them into the desired language, ensuring security and faster delivery. We no longer need to outsource, and translations are now super fast, sometimes within hours.

UiPath has significantly helped our organization by providing solutions that save time and enhance efficiency. It has automated many tasks, allowing our staff to focus on other projects. 

We've built attended bots for research analysts who can now complete tasks while attending meetings. These bots save 5,000 to 8,000 hours yearly, contributing to our overall efficiency and allowing us to save a lot of money. UiPath has also enabled us to achieve outcomes like speed, scalability, security, productivity, and quality.

The user experience that UiPath offers, particularly the ease of use with the Studio's drag-and-drop feature, speeds up development significantly. 

The connectors available in integration services are helpful for quickly connecting with applications like Salesforce and ServiceNow. 

I appreciate the orchestration capabilities and document processing integrations. 

Additionally, the prompt-based workflow-building feature, where you can use natural language to build workflows, is quite impressive.

While UiPath is exceeding my expectations, there is room for improvement, particularly in the studio's performance. Sometimes, it takes a while to open and launch workflows, and this speed issue could be addressed. Additionally, the support could be improved, especially regarding the availability and expertise of support engineers.

We have been using UiPath for almost the last five years.

UiPath is very stable. I have never experienced any bugs in the product.

UiPath has always met our expectations in terms of scalability, as we can scale it across the global enterprise level.

Support is one area that could always use improvement. There have been challenges in getting timely support, especially during emergencies, and sometimes we don't get experienced engineers to solve problems.

Positive

In my career in digital transformation over the last fifteen years, I have used tools like Blue Prism and Automation Anywhere. However, UiPath has proven to be superior because of its ease of use and continuous improvement.

The initial setup of UiPath was straightforward and very quick. It took only a couple of hours to set up the environment.

I handled the implementation in-house with the support of UiPath and have been involved in every phase of the development life cycle, from infrastructure setup to discovery and deployment.

We are saving almost five million dollars every year. Our bots save about 5,000 to 8,000 hours yearly, equating to roughly $5 million to $7 million dollars in savings annually.

The pricing could be reduced as Microsoft Power Automate is becoming a strong competitor. There is a significant difference in cost between UiPath and Power Automate, with Power Automate being more affordable for some automations.

In the past, I have worked with Blue Prism and Automation Anywhere. I find UiPath to be superior due to its user-friendliness and innovative features.

Always explore using AI first, as it is often a cost-effective and simple solution. UiPath's integration of AI workflows in a user-friendly way brings a lot of potential for automation.

UiPath is a software tool used in Robotic Process Automation (RPA) that allows you to build automated workflows to handle repetitive manual tasks in your daily work. It can automate tasks across various environments including Windows, Citrix, and using image recognition. Additionally, UiPath is incorporating artificial intelligence and machine learning, with generative AI specifically enabling you to develop automation in a wider range of fields like healthcare, telecommunication, and manufacturing.

UiPath offers deployment flexibility: we can install it on our servers on-premises or choose their cloud service, UiPath Automation Cloud. While they provide their option, UiPath is also compatible with other cloud platforms for deployment.

Building automation is easier with UiPath than with Automation Anywhere or Blue Prism. UiPath's centralized platform offers a more intuitive user experience, and its extensive online community provides readily available answers to your questions.

It allows for the creation of end-to-end automation workflows, even for tasks with imperfect results. For instance, if an AI extracts data from a PDF with a low confidence level, UiPath can trigger the creation of a ticket in an action center. This ticket would then be assigned to a human for review, who can confirm the data's accuracy or return the document to the AI model for improvement.

Over the past nine years as a UiPath user, I've witnessed a wealth of new features emerge. The UiPath user community has been an invaluable resource throughout this journey, providing both learning opportunities and solutions to our automation challenges.

UiPath has been a game-changer for us, reducing costs, improving scalability, minimizing human error, and saving significant time. Their user-friendly platform allows us to automate processes in as little as 15 days, and with the free UiPath Academy courses and community edition, we have everything we need to learn and practice at no cost.

UiPath Academy offers beginner-friendly courses with step-by-step instructions and video tutorials, making it a great resource for those new to the world of UiPath and automation.

UiPath speeds up and reduces the cost of digital transformation andreduces human errors by automating repetitive tasks where errors can be caused due to fatigue or illness.

UiPath helps free up our staff time to work on other tasks. What would take a human, for example, ten minutes to complete, takes the robot seconds. Ithelps save our organization money.

It is easy to learn.

UiPath takes the complexity out of automation by using a low-code approach. Instead of writing intricate macro scripts, we simply drag and drop pre-built elements to create our automation, making it accessible even for those without extensive coding experience.

UiPath's extensive built-in features, like communication mining, can be overwhelming to learn due to the sheer volume. This learning curve applies across platforms; switching to another company would require mastering new skills like business analysis and product management. Additionally, the modern analysis process demands deep dives into code and solution levels, making it a complex task to achieve.

There's a need for greater emphasis on applying AI and machine learning to enhance technologies like Optical Character Recognition, fingerprint scanners, and facial recognition systems.

I have been using UiPath for almost nine years.

If one of our machines goes down, UiPath will resolve the issue within 24 hours.

The technical support is good.

Positive

While we've experimented with Automation Anywhere, Blue Prism, and Microsoft Power Automate, they lacked UiPath's ability to centralize all our automation initiatives. Choosing the right RPA tool requires careful consideration of cost, functionalities, and the specific features each platform offers.

The cloud deployment is straightforward. The logs are all maintained in the orchestrator. 

The return on investment from automation grows with the number of processes automated. This translates to greater cost and time savings, freeing up resources to tackle new projects that can generate additional revenue.

UiPath is expensive. The license types depend on the deployment method and the number of bots required.

I would rate UiPath eight out of ten. UiPath is user-friendly, easy to learn, and manage.

UiPath introduced communication mining in the last two years. We do use it but the use cases are primarily for the health sector and insurance sector but they have been steadily declining.

UiPath's cloud deployment offers a hassle-free experience – they manage the infrastructure and maintenance, so we don't need to worry about any hardware or upkeep on our side.

Six people in our organization use UiPath.

While running UiPath on-premises with a high volume of bots might involve some minor maintenance tasks for us, the cloud-based option takes care of everything – UiPath handles all the maintenance on their end.

UiPath offers a multifaceted platform, requiring users to learn distinct aspects based on their roles. Developers will delve into coding and automation creation, IT business analysts will focus on process design and optimization, product managers will manage the automation lifecycle, and salespeople will highlight the product's capabilities to potential clients.

UiPath is a business automation platform that allows us to design and implement rule-based automation across various applications. In essence, we define the rules and conditions e.g., for processing data in a CRM system, and UiPath automates the entire workflow. Beyond processing, UiPath can also automate tasks like document reading, data entry, and system updates e.g., price changes. In our specific role within the telecom domain, we might use UiPath for design integration, network optimization, and other tasks defined by our business rules. It's important to remember that successful automation requires well-defined rules, test data, and an evaluation of scalability and return on investment. UiPath's strength lies in its ability to integrate with various applications, including Office 365, CRM systems, and HR applications, as long as these applications have a user interface with identifiable elements or objects.

Building automation with UiPath is user-friendly, especially for beginners. Even without prior coding experience, newcomers can learn the ropes quickly. UiPath offers foundational code and training sessions that make creating robots achievable in just one or two sessions. The concepts align well with the product, making it easy to follow along during training. Additionally, UiPath Academy provides free online courses for further learning. This open approach contrasts with other tools like Blue Prism, which has a closed community, and Automation Anywhere, which requires more time investment to grasp due to limited resources. Unlike these other tools, UiPath offers extensive online resources and a supportive community, making it easier to find solutions. With this accessibility, even non-technical users can be trained within one or two weeks to build automation – the key is understanding the logic behind them.

UiPath facilitates end-to-end automation, eliminating manual intervention for repetitive tasks. This frees up employees for more strategic work. Data processing, server configuration updates, and many other processes can be fully automated using robots. Even tasks requiring some human oversight benefit from UiPath's Document Understanding tool, which accurately extracts data from documents. While automation won't eliminate all human jobs, it can significantly reduce repetitive tasks. Instead of cutting jobs, organizations can redeploy employees to higher-value activities. However, the decision to automate depends on the specific business needs and process criticality. Overall, end-to-end automation with UiPath saves time and resources for organizations.

The timeframe for seeing UiPath's benefits depends on the specific task being automated. For simpler tasks, like generating reports, we might see results within a month or two. For complex tasks involving large datasets, like updating hundreds of server parameters, it could take three to six months to calculate a clear return on investment. Before implementing automation, it's crucial to evaluate the potential benefits. This includes factors like cost savings, operational efficiency, and even intangible benefits like improved customer satisfaction leading to brand value. Organizations should analyze these factors alongside the volume of data involved to determine if automation is worthwhile. Ultimately, a successful automation project hinges on a thorough upfront evaluation tailored to the specific use case.

The UiPath user community is a valuable online resource accessible through their website. It offers a one-stop shop for troubleshooting, discussions, and product updates. The forum is active with core users, UiPath employees, and even developers providing solutions and feedback. This collaborative environment allows UiPath to test and refine features before public release, ensuring a more polished final product. Users can ask questions, participate in discussions, and stay informed on all things UiPath, not just through the forum but also through other online platforms.

UiPath Academy provides a comprehensive learning platform for anyone interested in Robotic Process Automation. With over 25 courses and multiple certifications ranging from 6 to 7, we can gain the skills we need to automate tasks. The Academy is easy to access - simply sign in with our Gmail account and start learning. Courses include video lectures, text documents, and even hands-on simulations using dedicated UiPath Academy websites. To get started with the Academy, we'll need a laptop with internet access. Overall, UiPath Academy offers a user-friendly platform with a clear learning path to kickstart our RPA journey.

UiPath helps reduce human error in automation, but thorough planning is crucial. First, clearly define all valid data formats and business rules for the robot to follow. This includes specifying what information can be processed, and what validations need to be performed before updates, approvals, or rejections. These rules should be established by the business and rigorously tested by both developers and users. Remember, the robot is a machine that executes what it's programmed to do. It won't take any actions beyond its defined instructions. While humans can make mistakes, the robot itself won't. However, the quality of its work depends on the quality of the data it receives. This is why a well-defined software development lifecycle is essential. Each stage should be carefully verified to ensure the robot follows the intended steps. Before starting automation, identify and address all potential issues. Unlike humans, robots can't adapt to unexpected situations. They rely on clear instructions and clean data. While humans might prepare the data like an Excel sheet. Any errors they introduce will be carried out by the robot. To minimize errors, establish clear conditions for updates, approvals, and rejections. These conditions will guide the robot's actions and reduce potential mistakes. Careful planning before robot creation is key. While robots themselves won't make errors, unforeseen circumstances can arise. For example, application upgrades might require the robot to be adjusted. The robot won't recognize these changes on its own and will continue following its original instructions. This is why humans play a crucial role in supervising robots. A 3-6 month training period allows human oversight to ensure the robot performs as expected and can handle different situations. Any errors can be identified and corrected during this period, allowing the robot to function effectively beyond the training phase. In conclusion, while UiPath offers significant benefits, human involvement remains essential for successful automation.

UiPath helps reduce costs, but there will always be some operational and marginal expenses. However, the real benefit comes from automating tasks currently done by employees. Let's say one person completes a specific transaction. A robot can complete many more transactions per hour, freeing up the employee for other tasks. This creates a dual benefit: cost savings from the employee's saved hours and increased productivity from the robot. We can calculate these benefits by tracking saved hours and their resulting cost savings, as well as the robot's impact on productivity. There are also intangible benefits like improved brand value, faster response times, and quicker error recovery. Overall, UiPath helps companies save money and improve efficiency in both tangible and intangible ways.

UiPath is user-friendly, meaning even without coding knowledge, we only need basic logic understanding. Knowing how conditions and loops work is sufficient. This allows anyone to develop automation quickly. That's the beauty of UiPath compared to tools like Blue Prism and Automation Anywhere. While Automation Anywhere offers single sign-on with object access, it requires memorizing methods and libraries. UiPath simplifies this with a search bar for activities, like building a sentence with relevant keywords. This feature is absent in other tools, making UiPath more developer-friendly. Additionally, UiPath offers products like Document Understanding and Action Center, along with various integrations, catering to different departments within an organization. It empowers citizen developers, or business users, to automate tasks through easy-to-use functionalities. With good exception handling, clear libraries, and a wide range of activities, UiPath makes automation development easy to learn and adapt to, as long as we understand the desired outcome.

UiPath has matured and offers a wide range of packages. However, some users feel these packages aren't easily adaptable or customizable. Ideally, UiPath could provide more open models for users to modify and tailor to specific needs. Additionally, users would appreciate more activities and features related to Microsoft Office applications, given their wide use. While UiPath acknowledges this need with some activities for OneDrive and SharePoint, there's a gap compared to other platforms.

UiPath's licensing costs are a major consideration. While the platform offers valuable features and user-friendly tools, its pricing can be a barrier for some customers seeking more affordable options. This high cost is a key reason users switch to Power Automate, which integrates well with Office applications but lacks UiPath's breadth of automation capabilities.

UiPath's extensive features come at a premium price, leading some customers to explore alternatives like Power Automate or open-source solutions. While these alternatives have limitations, UiPath's recent 30 percent license cost increase has prompted even established users to re-evaluate their options.

I have been using UiPath for seven years.

While Selenium offers web automation capabilities, open-source solutions may not always be ideal. As a result, clients are increasingly looking towards RPA tools like Power Automate, which is a more affordable option compared to UiPath, but with fewer features. Blue Prism, Automation Anywhere, and UiPath are all RPA tools with similar core functionalities. However, they differ in the number and variety of activities they offer. UiPath boasts the most features, while Automation Anywhere excels in document understanding, a key area where UiPath is catching up. Ultimately, the choice between these tools depends on specific needs. For cost-conscious clients, Power Automate is a viable alternative, while UiPath offers a comprehensive feature set and Automation Anywhere shines in document processing.

UiPath Orchestrator, a web-based application for managing deployments, simplifies the process. While primarily click-based, Orchestrator ensures a smooth and efficient rollout.

UiPath's licensing costs can be high, and to maximize their value, customers need a clear plan for utilization. The mistake many make is buying licenses without considering workload. Effective utilization comes from proper training and knowledge of UiPath's capabilities. With this knowledge, the high price may not seem so daunting. From a user's perspective, a well-defined plan is crucial. Don't buy one license for one process if you have 50! Having a full pipeline of automation justifies the cost. While UiPath may be pricier than other tools, its power is worth it – but only if you know how to leverage it.

UiPath is a strong contender, earning a rating of nine out of ten. However, its high price tag prevents it from achieving a perfect score.

Automated processes require maintenance every three to six months. Additionally, training a robot using hypercapnia elevated CO2 may take three to six months. To ensure successful implementation, we need to identify potential robot failure points and mistakes. We'll simulate these scenarios during training to refine their character responses and behaviors. Following the training period, we'll transition to periodic monitoring. This monitoring will gradually decrease as we analyze data logs and the overall system performance through the central management tool.

The use cases for UiPath are mostly based on SAP products, web applications, and APIs.

UiPath is a tool which is mostly used for process automation. It's not like a normal automation tool. We have different kinds of process automation tools in the market. UiPath provides the best integration between multiple applications. It has supportive technology for all kinds of applications. It supports all kinds of products like desktop products and web applications.

So, integration is the best feature of UiPath. UiPath provides attended and unattended robots to do automation. It provides a use case for scanning invoice processing. So, these are some of the useful features provided by UiPath.

UiPath is currently lacking a Citrix environment, mostly on remote desktop applications. The banking sector is more concerned about security. To open an application, we need to enter some token authorization. Such kinds of processes or technologies need to improve in UiPath.

I have been using UiPath for three to four years.

When we face technical or product issues, we raise a ticket to UiPath support and get technical assistance from Uipath regarding the products and services.

Positive

Before UiPath, I used an automation tool called QTP/UFT tool.

The solution's initial deployment is easy, and it's not that difficult.

For the solution's on-prem initial deployment, we need the license and installation of the Orchestrator and the robotics machine.

Since it's a single-contribution project, I did the solution's development, deployment, and post-deployment support all by myself.

UiPath has helped streamline most standard processes, and it has also made the rule-based decision-making process stable. The solution helps us save a lot of time and manual effort. It has improved the accuracy and speed of processes like approving tasks, processing tickets, or the expenses of the employees. Most things that were very slow when done manually have become very fast nowadays with UiPath.

Comparatively, UiPath's pricing is higher than other tools. Since it provides the best services compared to other tools, UiPath's pricing is reasonable. Nowadays, they also provide cloud robots that don't require any infrastructure in our organization.

UiPath is a very easy-to-use and scriptless tool. Since it doesn't have any code involved in it, any nontechnical person can also use it for their professional work. They can automate any kind of workflow as per the business knowledge. UiPath doesn't require much technical knowledge and is very easy to use.

In most service-based or manufacturing organizations, UiPath can be used for processes that deal with a good cause. In the service-based organization, it provides employee benefit services like the recruiting process and retirement process. The solution also does monitoring tasks like license validation.

If you talk about social services, the solution also helps with passport scanning, which mostly happens in the airport. With the help of UiPath, we can immediately scan the passport and get the required information from a security point of view. So, it provides all kinds of the most relevant use cases in real life.

In UiPath, multiple stages are involved, like requirement gathering, business analysis, preparation of the process design documents, implementation of the perfect automation, and then deployment of that automation. After the deployment, we provide post-deployment support to the end users. This end-to-end process involves all kinds of stages, from requirement gathering to production and deployment. So, UiPath provides end-to-end automation.

UiPath provides a trial version of 60 days, which is the community edition and is completely free to use to learn. They have their own academies to learn the courses, which are also completely free. It also provides a certification of UiPath as a developer. UiPath has the best forum community edition where you can raise your questions and immediately get support or answers from the community. UiPath's user community is very user-friendly.

With UiPath, we have reduced a lot of manual work and saved a lot of time. It helped us reduce the most complex activities involved in the finance and HR departments.

I have used UiPath Academy courses and completed my certification program as a UiPath developer. Since UiPath is a scriptless tool, any user can learn the tool very easily by using the UiPath Academy courses. UiPath Academy courses are completely free. They don't have any charges and provide all the practical sessions and environment.

The UiPath Studio is also available for a 60-day trial version. You can install this tool on your machine, practice, and become an RPA or UiPath developer. So, UiPath Academy is the best tool to learn the UiPath tool.

Currently, UiPath has a lot of things like machine learning, artificial intelligence, and natural language processing. We have integrated all these things with UiPath. We also have AI Fabric in UiPath. By using AI, we can automate the more complex processes where decision-making is involved. The solution's AI functionality is mostly used in invoice processing or approving budgets.

UiPath's AI functionality has enabled us to automate more processes overall. AI gives us more leverage on process automation by reducing manual work and saving a lot of time in complex situations where decision-making is more complex. Based on historical data and previous experience, our UiPath bots can learn many things and give the best solution in AI.

UiPath gives more features to digitize your current business from manual to automation. It also saves lots of manual costs and real-time employee costs.

Although not 100%, UiPath reduces human error and provides more accurate results. It is very fast in terms of processing, and we can automate any kind of process. It works 24/7, even on weekends and holidays.

UiPath helps us to reduce or avoid some manual, repetitive tasks that most of our employees do on a daily basis. We have automated such tasks, and it saves a lot of employee time. So, employees can contribute their time to new innovations, new tasks, or new projects.

Nowadays, time is money. With UiPath, we save a lot of time and money in real-time employees.

RPA has multiple automation tools like Blue Prism, Automation Anywhere, and UiPath. We chose UiPath in our organization because it has more features than other tools.

I was involved in setting up the infrastructure for my current project. I was involved in the installation of the robots, the installation of the Studio, the connection between the Orchestrator and the Studio, and the deployment of the robots on the machine. I was involved in such activities, apart from the development.

Overall, I rate UiPath a nine out of ten.

My main use case for this product is process automation. For example, we use UiPath to make quick and easy applications for our internal office use.

It has reduced repetitive tasks. We now have more efficient processes. Manual testing was one of the time-consuming tasks that we used to do. Our testing team used to spend days and nights testing. UiPath has completely boosted the process. For example, previously, if we needed three employees to do a particular manual test, now, because of the automation that is available, we require just one employee. It has saved a lot of time, and it has also enabled us to deliver better-quality products. With automation, less manual work is involved, and the quality of the product that we deliver is very good. We have also been able to automate a lot of tasks, such as compliance tracking.

It's very easy to build automations using UiPath. Most of the things are just drag-and-drop. People with zero to minimal coding knowledge can build applications using UiPath. It's straightforward. One thing that facilitates this is that a lot of in-app guides or inbuilt tutorials are available, which makes UiPath very easy for a beginner who is starting out with UiPath. With such a good knowledge base, it becomes very easy for them to get a grasp of everything and start building applications.

It enables us to implement end-to-end automation. It also improves the employee experience. In software development, especially in the field of testing, there are many repetitive tasks, and they are prone to many manual errors as well. Automation through UiPath boosted employee morale, and it also improved the customer experience. We have been able to deliver better products on time to customers with UiPath.

It's a cloud-based solution, and it has helped to minimize our on-premises footprint.

With the AI functionality, we have been able to identify areas where automation can be implemented. We are trying to identify where process automation can be brought in and efficiency can be improved. The AI functionality is good, but there's a lot of initial work that needs to be done for this. It has enabled us to automate more processes. Within a month, we have been able to automate around 40 to 45 processes that were pending for a long time. It has definitely speeded up the entire process.

It speeds up digital transformation and also reduces the cost of digital transformation. Less manual intervention is needed, and less manpower is needed. It definitely reduces the overall cost for the company. Also, when something is automated, it's very quick. Redundant or repetitive tasks are completely reduced, and a lot of time is saved. So, it definitely saves time and cost.

This digital transformation didn't require expensive or complex application upgrades, or IT application support. Everything was inside UiPath. We just took some additional training from UiPath to get it implemented. Other than that, we did not use anything.

It has reduced a lot of human error. With manual testing, there were a lot of errors. With automation, that has been completely eradicated, and a lot of time and effort has been saved. It has reduced human errors by 100%.

It has improved our customer experience as well. We provide services to our clients or customers. Any human error leads to a delay in delivering the application. With automation, we have completely removed human errors, and we are able to satisfy our customers. It has impacted the retention of our customers.

It has freed up employees' time as well. A task that previously required three or four employees just requires one employee now. We do not spend all our time on a process. Once we implement and start an automation process, everything happens automatically. We can concentrate on other aspects of software development. It has saved 20 hours per week or 4 hours per day. 

It has saved a lot of costs for us in terms of employee reduction. We now need just one employee for a task rather than four employees. So, there are savings in terms of employee salary. We are also able to retain customers better, which has improved our revenue. Overall, about 25% of our cost has been saved. We were losing revenue and customers because they were not satisfied. With UiPath, our efficiency has improved, and the time to market has reduced. 

There are two features that I like a lot in UiPath: one is the Orchestrator option, and the other one is the Studio option. I especially like Orchestrator because it's very insightful for us. It's like a centralized hub to manage and maintain all of our process automation and task-mining. It systematically organizes each and every folder so that it's easy for us whenever we need to know, set, or take something. Studio is where we primarily do most of our designing. It's a very good tool. Most of it is drag-and-drop. These are the two main useful features for us.

The dashboard view could be more visually appealing. Dashboards in any software should stand out with colors, numbers, and other things, but in UiPath, the dashboard is not that visually appealing. The UiPath team could make it more visually appealing for us to get more insights.

Another improvement area is related to product updates. Earlier, we used to get monthly updates about the product, but that has stopped now. If they could bring that back, it'll be very good.

We have recently tried the AI functionality. There is a lot of learning that we need to do with regard to AI. It's good, but it's not as smooth as Orchestrator or Studio. The AI aspect of the product could be better. We're currently working on allowing the AI to automatically detect areas where automation can be brought in and efficiency can be improved. That needs some more refinement. It's currently not straightforward. Sometimes, it just repeats whatever it said previously, so nothing new comes out of it. The AI aspect of the product can be much more refined. Apart from that, I don't have anything else. It's a well-thought-out and complete product. It's very easy to use and easy to understand.

I've been using UiPath for around a year.

It's a cloud-based solution. It's very stable, and we just need to make sure that it's up to date. Personally, I have not seen any bugs, errors, or performance issues with this. We are not using an on-premise model. It's cloud-based. So, the service is always available, and it's always quick. It's very stable, and I have no complaints.

The applications that we develop with UiPath are also very reliable. They don't crash or have any performance issues. They are very stable and reliable.

When we started with UiPath, our main use case was to be able to quickly and easily make applications for internal purposes, but now, we are doing a lot more with UiPath. We are doing compliance, and we are doing AI-related process automation. It's definitely a scalable solution.

It's deployed across multiple departments. Each department has its own RPA functionality and RPA usage. In my department, 20 of us use UiPath, but I'm not sure about its users in other departments. 

Their support team is very knowledgeable. Whatever issues we have, they try to explain them to us in a better way. The SLA or response time is pretty quick. It's 24 hours for us. I have no complaints. I would rate them a nine out of ten.

In addition to the support team that UiPath has, I depend on the user community for all my queries. I see the UiPath Community as the main support tool. It's my go-to space for anything related to UiPath, and I am very satisfied with the quality of the community.

Positive

I am not aware of any other solution that we used to use.

It didn't take a lot of time to implement, which is a very good thing about UiPath. In about two to three weeks, we got the entire setup done. That was very quick.

It's a cloud solution. We have deployed it on AWS. Being a cloud solution, it requires very less maintenance from our side. That's one of the very good things about UiPath. We just need to make sure it's up to date.

We have definitely seen an ROI. Customer satisfaction has improved a lot. We have been able to retain customers better, and we have been able to reduce manual errors by 100%. 

Its pricing is straightforward. There are two editions: one is the community edition and one is the enterprise edition, which is a paid one. The paid edition is priced reasonably.

They charge extra for additional training and implementation, but that should be bundled up with the enterprise edition itself. All in all, it's reasonably priced.

To anyone considering UiPath, I would advise checking out the trial version of UiPath before going on to the actual version. Before you start using UiPath, there are a lot of things you need to get your head around. People who generally use UiPath have zero or minimal coding skills. This is something that you definitely need to know.

You can try out the UiPath Academy as well. They provide certification courses. I have not used UiPath Academy, but I have seen my team using it for the certification program they offer. I have heard that it's very good.

I would rate it a nine out of ten because I have not faced any issues with the product. Whatever we wanted to achieve with this product, we have been able to achieve.