What is our primary use case?
We primarily install the solution for our clients.
The solution is used for backup purposes, specifically for Office 365. By default, depending on how it is configured, it will back up every eight to ten days. Beyond that, if you need specific mail recovery or complete mail recovery, you can do that as well.
What is most valuable?
Overall, it's a very good product.
The configuration is easy.
The installation process is very easy.
I have found the solution to be very stable.
They offer a very good management console. With the dashboard, you can understand exactly what is going on in your infrastructure in relation to backup and recovery aspects.
What needs improvement?
While I don't have a use case in mind, it would be great if they could integrate more automation capabilities into the solution.
Integration with other products could be improved.
What do I think about the stability of the solution?
The solution is stable. There were previous issues, however, now the issues are sorted out. Now we can take the file backups, and NAS backups specifically. While streamlining or fine-tuning is still required, they're working on that.
Its performance is good. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We have installed the solution for three or four customers.
How are customer service and support?
I've dealt with Veeam support in the past, not necessarily for this product. However, it's my understanding that the support would be the same for Veeam across all products and I don't have any complaints with their level of responsiveness or helpfulness. That said, they could always improve their level of service.
How was the initial setup?
The initial setup is pretty straightforward. You have to install the console and everything is there. It is just a console installation. There are only three or four clicks and you are done. However, everything goes on the cloud. That is how we have configured.
It is not a huge task to configure O365. If you know how to do that particular thing, it's hardly a half-day's worth of work. In one instance, we had three, One storage and NetApp storage devices and 50 mailboxes, and two or three servers. That was the infrastructure. The deployment for that took half a day.
I can handle the deployment and maintenance aspects of the solution on my own. You only need one person.
What about the implementation team?
As integrators, we help our clients install the solution.
What's my experience with pricing, setup cost, and licensing?
The solution is subscription only. That said, you have to procure the licenses separately. So O365 licenses are separate and Veeam licenses are separate.
What other advice do I have?
If someone has O365 or any other mail solutions, they should definitely go for Veeam.
I'd rate the solution at an eight out of ten. I've been pretty happy with its capabilities. I'd recommend the solution to other users and organizations.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator