Service and Support
Veritas Data Insight's customer service and support receive mixed opinions. Some find the support effective, offering knowledgeable assistance and providing solutions quickly, rating it seven out of ten. In contrast, others feel enhancements are needed. Users in Brazil appreciate the support despite language challenges, praising the comprehensive libraries and knowledge base. There are experiences of smooth interactions, although some have not utilized or are unsure of the technical support's effectiveness.
Deployment
Veritas Data Insight's initial setup can vary in complexity. Some find the deployment straightforward, taking a few hours to two weeks and describing it as manageable with efficient provisioning. Documentation aids the process, and only two people are needed for deployment and maintenance. Coordination with the customer and setting clear expectations are crucial. While some consider it easy, acknowledging that it requires expertise ensures successful implementation, drawing comparisons to other solutions like Commvault.
Scalability
Users find Veritas Data Insight scalable, fitting both SMBs and enterprises, managing thousands of users efficiently. Though its architecture aids extensive data classification, some encounter hardware-related issues. Many are planning expansions in data protection and see Veritas as a strong contender. They appreciate its strategy to integrate with cloud services like OCI, AWS, and Azure, considering it effective for backup and data management growth.
Stability
Veritas Data Insight is considered highly stable. Users highlight its long market presence, which has addressed most issues, leading to solid performance. They commend its reliability, noting its operations remain unaffected by crashes or freezes. Ratings emphasize its excellent stability, with many giving it the highest marks for performance. In recent versions, issues have been resolved, further enhancing its reliability. Users rate stability between 9 and 10, indicating strong satisfaction with its consistent performance.