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Team Supervisor at Comarca de São Sebastião do Alto
Real User
Sep 25, 2024
Automates infrastructure delivery process with release pipeline management, including visibility and analytics into active pipelines and their status for troubleshooting
Pros and Cons
  • "I like its capacity, the self-service portal, and operational automation. The most beneficial feature is that it saves time when creating new virtual machines, deploying security measures, and writing infrastructure code, making things easier and faster. We have a standard we follow, reducing the time spent repeatedly rewriting everything."
  • "The integration is a bit tight. I need the right package to use it properly. The new automation processes for VMware are messy, and support could be better."

What is our primary use case?

We use it for monitoring.

How has it helped my organization?

The benefits include a smoother migration to cloud services and access to new features, but overall, it doesn’t seem to have a significant impact.

What is most valuable?

I like its capacity, the self-service portal, and operational automation. The most beneficial feature is that it saves time when creating new virtual machines, deploying security measures, and writing infrastructure code, making things easier and faster. We have a standard we follow, reducing the time spent repeatedly rewriting everything.

What needs improvement?

The integration is a bit tight. I need the right package to use it properly. The new automation processes for VMware are messy, and support could be better.

Buyer's Guide
VMware Aria Automation
October 2026
Learn what your peers think about VMware Aria Automation. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,574 professionals have used our research since 2012.

For how long have I used the solution?

We’ve been using VMware Aria Automation for six months.

What do I think about the stability of the solution?

Overall, it’s stable.

What do I think about the scalability of the solution?

I don’t have complaints about its scalability; it seems fine.

How are customer service and support?

When we call support, responses take a long time, and urgent issues can’t wait days for a reply.This leads to operational troubles.

Which solution did I use previously and why did I switch?

We evaluated four different options, including Nutanix for virtualization and Ansible for automation.

How was the initial setup?

The experience was not straightforward; we used the Gradios version before, so it wasn’t a new experience, but it was typical.At first, we received direction from VMware technicians, but after the first month, we had to handle everything ourselves. It took longer than expected because of hardware issues and is not fully complete yet.

What's my experience with pricing, setup cost, and licensing?

I would rate it high because, compared to other solutions, VMware’s pricing is quite expensive. VMware products have become significantly more costly in recent years, leading to higher costs.

What other advice do I have?

If you can afford it, I would recommend it. Its integration with virtualization and high availability features make it valuable. I don’t see a direct integration of AI; it seems more about resource management and efficiency than advanced AI features.

Overall, I would rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Simranjit Singh - PeerSpot reviewer
Solutions Architect at a tech vendor with 1,001-5,000 employees
Real User
Nov 15, 2023
Provides granular visibility of resources for day-to-day operations and enables automation with a single click
Pros and Cons
  • "VMware Aria Automation has made a lot of things easier. It has really helped the operations team to spin up the virtual machines."
  • "The setup needs coding. It's not easy. It's not straightforward."

What is our primary use case?

VMware Aria Automation is mainly used with vRealize Orchestration to orchestrate provisioning. It segregates resource usage among different teams. If there are various tenants utilizing resources, vRA is essential for efficiently managing resource allocation. Whether it's provisioning machines in our data center, supporting customer infrastructure in AWS, Azure, or different vCenters, vRA streamlines the process. 

Instead of navigating through various console endpoints for provisioning workloads, vRA allows automation with a single click. This means we can automate the provisioning of not just a plain VM or OS but also include applications and databases in a single click. 

So, we can initiate the process, go about our tasks, and, within 30 to 40 minutes, depending on integrations, our VMs will be built. It significantly reduces manual efforts, and that's why it's called automation. 

With one click, we can get not just one but as many VMs as needed, with databases installed, all at the click of a button. It's a crucial and necessary product that people have been increasingly adopting.

What is most valuable?

VMware Aria Automation is important for day-to-day operations. It provides more granular visibility of our resources. 

Another valuable thing is the cost. We can easily get to know our IT gives us a cost of data as well, suppose we're going to provision any VM, if a customer or if a user is going to provision one VM, it depends on, again, it depends on the integration that one has done of config already. 

One of its features is, that once we're deploying a VM, we will get to know how much we'll pay for that. How much will be the GB storage per GB cost, how it will be the RAM cost, memory cost, everything would be there. 

And it gives us in-depth visibility into how many resources we are paying for. And suppose we just were purchasing memory GB and if we want to delete particular VMs, we can delete it and we can get the resources back. 

So for the customers, it's pretty convenient to see where they are putting their money into.

What needs improvement?

It's not open source as of now. The licensing costs and the operations support costs of the VRAs are higher. It's a VMware-based license. 

If I see the other competitors, they are open-source alternatives to VRA, like OpenStack and others. So I can use it on the flow. But in order to get VLS automation, it's an enterprise license that costs more, and hence, VMware support cost is also more.

For how long have I used the solution?

I have experience with this solution. 

What do I think about the stability of the solution?

It is stable. But one of the drawbacks that Aria Automation had whenever there used to be an upgrade was that it never used to be very easy. It takes effort to upgrade from the current version to the new version. There used to be some challenges and changes that had to be done. 

The most recent release is based on the Kubernetes nodes now. So, it is easy now but it is not that easy because, with every new release, VMware comes up with something new. 

And how to adapt to new things and how to configure those things. And what all from the previous version will still get supported in a new version is always a new thing for us as well.

What do I think about the scalability of the solution?

It is scalable. However, you cannot increase the number of VMware nodes on the fly. For instance, if you deployed it to a three-node cluster, you cannot simply expand that cluster. Instead, you have to deploy a new cluster with a new set of nodes.

I work in a product-based company, so we have customers for this solution in a service-based company, where we have a direct understanding of the number of customers we're supporting, whereas, in a product company, we only have access to customer usage data.

How was the initial setup?

We can automate your workloads both on-premises or any software data center where you want that to be in. If we want that to be in the cloud, it's fine. If we want to provision it on-premises, it is fine. The installation is mostly done on devices. But as with AWS, if we want to use Google, if you want to use Azure, we can use those as endpoints to the VLS automation. And from the same console, we can automate workloads to be provisioned either on VMware Center, that is our own premises or onto our public cloud. So, VMware Aria Automation is there to automate your provisioning or any day one and day two operations. We can do it from one pane of glass to any endpoint, let it be cloud, or let it be our own premises.

So it doesn't have to be specific on AWS cloud or Azure cloud.

What about the implementation team?

The setup needs coding. It's not easy. It's not straightforward. With the newest releases that we have ahead, we need someone who is good with the YAML codes. 

Now, there has been improvement. Previously, we should have a person who really knows Java, Python, and other codes that are being used. 

But for the recent release, we want one who should understand codes, one who should know how to, and one who should have knowledge about how to do REST API calls if we want to integrate different components with VRA. 

So, programming knowledge is a must when you're using VRA. The most tedious task will be to configure the VRA. Installation is easy; you can do it. 

However, configuring VRA with the whole of your setup within the data center is not easy. It will take some effort, and it has to be done right.

The deployment process is not fast. It will be time-consuming. A few of the modules are already there, but it is time-consuming. Moreover, it depends on the sort of integrations we want to do. If we want to integrate 15 components, different components with vRA for end-to-end provisioning, it will be consuming.

What other advice do I have?

I strongly recommend gaining a thorough understanding of Aria before diving into it. Aria is not as straightforward as it initially appears. There are numerous aspects to consider, such as integrations, VRA usage, VRO, and so on. 

It's crucial to comprehend how Visualized Orchestration, Sensor Automation, and Sensor Orchestration work together harmoniously when orchestrating workflows. You really need to get proper VRA training before effectively utilizing it. It's not something you can pick up easily just by having coding knowledge. Some level of experience and training is essential for thorough usage.

Overall, I would rate the solution a nine out of ten. VMware Aria Automation has made a lot of things easier. It has really helped the operations team to spin up the virtual machines. Previously, if setting up infrastructure for the customer took weeks, now it can be done in a couple of days. It has reduced the time for the customers to get the infrastructure ready. So, I would definitely rate it nine. This solution has done a fabulous job over time. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
VMware Aria Automation
October 2026
Learn what your peers think about VMware Aria Automation. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,574 professionals have used our research since 2012.
Irshad Kazi - PeerSpot reviewer
Lead Technical Consultant at ITC Infotech
MSP
Oct 7, 2023
Has an easy deployment process, but it could be more user-friendly for new users
Pros and Cons
  • "The product saves a lot of time and cost for us. It has valuable features for creating a playbook."
  • "It is complex to use for new users. It should have automated tools or drag-and-drop functionality."

What is our primary use case?

We use the product for automation purposes for high CPU utilization. We can create a playbook using it.

What is most valuable?

The product saves a lot of time and cost for us. It has valuable features for creating a playbook.

What needs improvement?

VMware Aria Automation could be more user-friendly. It is complex to use for new users. It should have automated tools or drag-and-drop functionality.

For how long have I used the solution?

We have been using VMware Aria Automation for one year.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

We have three VMware Aria Automation users in our organization. It is a scalable product.

How are customer service and support?

The technical support team takes time to reply to queries. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We have used Dell IDPA before. We switched to VMware Aria Automation for more flexibility. It integrates with many VMware products, including Nutanix and ESXI data centers and hypervisor.

How was the initial setup?

The deployment is easy. It takes a day to complete. It requires two to three executives from the network, data center, reporting, and implementation department to work on it. It can be integrated on-premises and on the cloud. 

The product is easy to maintain. One executive can maintain 500 virtual machines. It needs two more executives to manage more than 500 different cloud accounts.

What's my experience with pricing, setup cost, and licensing?

They should provide one license for all the sub-products. For example, if we purchase VMware Aria Automation, they should also add a license for VMware vRealize Automation. It is tricky to upgrade and manage multiple licenses together. We have to pay additional costs for support services for critical issues.

What other advice do I have?

I rate VMware Aria Automation a seven out of ten. They should provide only one license and free support services until the product’s life cycle ends. Also, its support team should respond faster.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nicolas Lethellier - PeerSpot reviewer
Software Architect and DevOps Facilitator at Thales
Real User
Sep 4, 2023
Delivers a secure, self-service multi-cloud environment with governance
Pros and Cons
  • "The feature of automated balancing which implemented between two data centers solely for the purpose of a recovery plan is valuable."
  • "I'm not wanting any particular feature; but there should be cost reductions. VMware comes at a high cost, and that's why we are in the process of transitioning to a more affordable alternative."

What is our primary use case?

We use this technology including VMware to support our customers' critical information systems.

What is most valuable?

The feature of automated balancing which implemented between two data centers solely for the purpose of a recovery plan is valuable.

What needs improvement?

I'm not wanting any particular feature; but there should be cost reductions. VMware comes at a high cost, and that's why we are in the process of transitioning to a more affordable alternative.

For how long have I used the solution?

I have been using VMware Aria Automation for the last five years. 

What do I think about the stability of the solution?

I would rate the stability seven out of ten. Ensuring hardware compatibility is crucial in our platform. However, it posed challenges as some of our servers were not compatible, necessitating extensive adjustments to make them function correctly. Regrettably, this incurred a substantial overall cost, which was quite troublesome.

What do I think about the scalability of the solution?

I would rate it nine out of ten. 

How are customer service and support?

It's quite different. I had a rather negative encounter in the past. VMware provides local support, where you can request them to review and validate a global architecture design, which comes at a significant cost. On one occasion, despite having VMware validate the design, we encountered errors and events that had not been considered by VMware.

How would you rate customer service and support?

Neutral

How was the initial setup?

We used to rely on VMware for assistance when setting up and deploying our infrastructure. The initial setup is complex. It is deployed on-premises for us by VMware teams. In the case of customers, it is dependent on the user's requirements. I would rate it four out of ten.

What other advice do I have?

We encountered numerous challenging use cases that made it tough for us to deploy and handle. While the feature itself is intriguing, the administrative aspect has been quite burdensome for us. So, to sum it up, the feature rates a seven in terms of quality. However, when you dive into it and take responsibility for its ongoing maintenance, it turns into a nightmare. So, I would rate seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Vijayamurugan  K - PeerSpot reviewer
Sr MANAGER at L&T Technology Services
Real User
Aug 17, 2023
Has efficient automation features but technical support services need improvement
Pros and Cons
  • "The product's most valuable features are ease of automation."
  • "The product's features for hybrid cloud integration could be better."

What is most valuable?

The product's most valuable features are ease of automation.

What needs improvement?

The product's features for hybrid cloud integration could be better. It should allow us to fetch reports from anywhere. Additionally, there should be better options for integration with mobile security platforms.

For how long have I used the solution?

We have been using VMware Aria Automation for three years.

What do I think about the stability of the solution?

I rate the platform's stability a six out of ten. It could be better.

What do I think about the scalability of the solution?

We have 89-90 VMware Aria Automation users in our organization. It is suitable for enterprises. I rate the platform's scalability a five out of ten. There could be automated features included for it.

How are customer service and support?

We contacted the technical support team regarding migrating the workload. It is time-consuming and takes them a week to complete. The team could respond faster.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the initial setup process a seven out of ten. It takes ten days to complete. We build the platform according to the specific requirements of customers. Later, we transfer operating systems data on virtual machines.

What's my experience with pricing, setup cost, and licensing?

VMware Aria Automation is expensive. They offer a bundle of products included, which we have to pay unnecessarily without a use case. I rate its pricing a ten out of ten.

What other advice do I have?

I rate VMware Aria Automation a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
it_user1674513 - PeerSpot reviewer
IT Service Manager at Allianz
Real User
Oct 11, 2021
Allows for a lot of orchestration or customization within our environment to suit our customers
Pros and Cons
  • "vRA helps automate deployment for developers. We do a lot of orchestration or customization within our environment so it will suit each of our customers. So, we have different business units who have their own templates."
  • "Its automated processes have brought down the overall time to a fourth or fifth from our previous manual deployment's time."
  • "We are migrating from vRA version 7 to 8, but the migration is really hectic and time-consuming. There are no straightforward paths to migrate. We are doing an entirely new deployment to go to vRA version 8.0, then somehow get all of the VMs to vRA 8.0. Therefore, it would have been great if VMware had some solutions to upgrade from vRA 7 to 8 seamlessly. This includes the management of all the objects or VMs from the older version. Unfortunately, it is not there."
  • "We are migrating from vRA version 7 to 8, but the migration is really hectic and time-consuming."

What is our primary use case?

I'm not a decision-maker at my current firm. It is a huge company called Allianz Technology. We have vRealize deployed, and I'm part of the administration team. We manage our infrastructure and compute storage as well as the virtualization part with vRA.

We have a lot of internal customers and entities of Allianz whom we treat as customers. They make use of the internal cloud portal to spin up VMs and manage them.

Our vRA 8.0 is a distributed deployment in Europe, the US, and Australia.

How has it helped my organization?

vRA has helped almost every team. For example, it has helped the development team and our training team.

What is most valuable?

We are using vRealize Orchestrator (vRO).

vRA helps automate deployment for developers. We do a lot of orchestration or customization within our environment so it will suit each of our customers. So, we have different business units who have their own templates. Some customers might choose a backup solution, then some others will be choosing another one. All of these have been orchestrated. 

Some customers will also opt for a disaster recovery (DR) solution. If they choose the disaster recovery service during the deployment of the VM, then a DR solution will be offered to them and a VM will be created on our DR site. Everything will be synced through the VMware service.

This solution has made it very simple for developers. In a way, a layman or NOC guy can deploy a VM. Once they are familiar with the offerings, they can just deploy it without knowing what is going on in the back-end.

What needs improvement?

We are migrating from vRA version 7 to 8, but the migration is really hectic and time-consuming. There are no straightforward paths to migrate. We are doing an entirely new deployment to go to vRA version 8.0, then somehow get all of the VMs to vRA 8.0. Therefore, it would have been great if VMware had some solutions to upgrade from vRA 7 to 8 seamlessly. This includes the management of all the objects or VMs from the older version. Unfortunately, it is not there.

For how long have I used the solution?

We have been using vRA for more than three years. Previously, we were on vRA 7.4. Currently, we are operating everything in vRA 8.0. We have been migrating our entire managed VMs and everything to vRA 8.0, which is an ongoing process.

What do I think about the stability of the solution?

vRA has been pretty stable, unlike vSphere infrastructure. With vSphere, while nothing has happened, there are a number of integrations that could break. However, on the vRA front, it has been good and stable. There hasn't been a single situation where we have run into a big issue and had an outage, which is great. 

It is too early to come to a conclusion on vRA 8 because it is still getting migrated, but the initial impression is good. It is better than vRA 7.

What do I think about the scalability of the solution?

vRA 8 is really scalable. There are a lot of integrations that have been much easier compared to vRA 7. For example, Orchestrator is now built into vRA rather than being a Java-based application, like it was in vRA 7, which has been good.

In our organization, there are around 20,000 to 30,000 users. These could be project managers, application owners, etc.

How are customer service and support?

Their technical support is good. Whenever we have had issues, the VMware support team was spot on, especially with vRA. However, this has not been the case so much with their other solutions, especially like vROps, where we had been having issues for a couple of months without any actual fixes.

Which solution did I use previously and why did I switch?

At my previous firm, I worked with vCloud Automation Center (vCAC). vCAC only evolved into the vRA later on. While primitive, it was stable and good to use, though not very customizable.

vRA was the first solution of this type for my current organization.

How was the initial setup?

vRA version 7 was very complex to set up. vRA version 8 is pretty straightforward, whereas version 7 was very complex. It could have been better, but they are on the right path with things.

It has been a very major upgrade. We are doing a lot of other customizations and a strategy session, along with this vRA 8 migration, bringing all our storage solutions to a single vendor. All of this is happening in the background. Earlier, we had a different backup solution for different locations, like APAC and the US. That is why it is taking a very long time to do our migration to vRA 8.

This vRA 8 migration is just one part. There are any number of other things that are coming together with this vRA 8 upgrade. So, it has been complex and happening for over two months. We are hoping to combat it by next month.

We have an internal architecture team. They decide how a deployment should go at a high level. Once the decision is made, only then we will implement it. They considered options, like there should be a single portal for global customers' entry within Allianz. Whenever they choose a location within the portal, the request should go to that location. That is why they went for a single distributed deployment this time. Earlier, it was an entirely different instance for each location, which was totally not connected in any way.

Now, it's a distributed deployment, which means if a customer logins in using a single portal. They just use the drop-down location for wherever they want the VMs to be, then the request will go towards the deployment of that location and dispatch properly on the front-end. 

What about the implementation team?

We have our own DevOps team who does all the orchestration, integration, and whatever other integrations that we want to do. We will check with the vendor of that application, along with VMware, then plan accordingly. We have a lot of integrations with applications, like Brokerage and ServiceNow.

We need 10 to 15 staff members for deployment and maintenance. We need an architect, an engineering team to do all the customizations, a monitoring team, a DevOps team, and a support team for any post-deployment support of vRA.

What was our ROI?

vRA's automated processes have reduced infrastructure provisioning time. Whenever a customer builds a VM, they can choose the number of instances. They can just click the drop-down, select the number of instances, and that many VMs will be deployed in a single go. This has been great because previously they were afraid of doing it manually. Now, every time the technical team needs to deploy, they can provide all the parameters. Its automated processes have brought down the overall time to a fourth or fifth from our previous manual deployment's time.

This is just for supporting our internal needs for all our internal customers. So, we don't actually make any money from this cloud offering.

Which other solutions did I evaluate?

We evaluated Cisco ONE Cloud and Nutanix Calm. We were using VMware solutions in the past. We received good feedback about vRA and that is why we went for it.

Cisco had a lot of limitations on its networking. They needed their own virtual piece rather than any generic or VMware-default distributed switch. That was a major limitation. For the Cisco switch, they own the hardware layer so you need Cisco Unified Computing System (UCS). Cisco UCS doesn't have that much of a customer base, so the development would be slow and have even buggier fixes. Any release for bug fixes or patches would take time

What other advice do I have?

There are different AWS and Azure services, but these are not connected with our vRA as of now. In future, we will maybe look for some type of hybrid setup.

For applications, we are still provisioning the manual way after deployment. We have included some of the basic applications into our blueprints. So, they will get deployed along with the VM spin-up. If we haven't integrated the application centrally, then it is because we didn't get the customer approval because they felt like some customizations may need to be done during each deployment of the application. Therefore, they didn't agree to the integration of applications into the blueprints.

We are trying to onboard other internal customers into our vRA. We have been onboarding customers even onto vRA 7. So, it is a never-ending process because it is a huge company.

I would rate this product as a nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
IT consultant at a consultancy with 10,001+ employees
Real User
Jul 9, 2024
A cloud-agnostic platform that supports integration with ServiceNow, Kubernetes, and other tools
Pros and Cons
  • "VMware Aria Automation supports integration with ServiceNow, Kubernetes, and other tools. It is cloud-agnostic, making it a stronger platform than Ansible."
  • "Broadcom has acquired the tool, which could lower its pricing. Many customers are moving away from VMware infrastructure towards enterprise systems like Azure or AWS. This shift could be due to two main reasons: pricing and uncertainty about the future, especially regarding how Broadcom will handle licenses and strategy."

What is our primary use case?

We use the solution to spin up VMs. 

What is most valuable?

VMware Aria Automation supports integration with ServiceNow, Kubernetes, and other tools. It is cloud-agnostic, making it a stronger platform than Ansible. 

What needs improvement?

Broadcom has acquired the tool, which could lower its pricing. Many customers are moving away from VMware infrastructure towards enterprise systems like Azure or AWS. This shift could be due to two main reasons: pricing and uncertainty about the future, especially regarding how Broadcom will handle licenses and strategy.

For how long have I used the solution?

I have been working with the product for five to six years. 

What do I think about the scalability of the solution?

Initially, scaling was very difficult as deploying new appliances was completely manual. However, from the vRealize Automation 8.X onwards, it became much easier, allowing for smooth deployment of additional appliances and better scalability.

How are customer service and support?

The support within VMware was really good. However, recently, due to outsourcing to various GSI partners, the core support team has been split, leading to a decline in the quality of technical support. I am not happy with the tool's current support quality. 

How was the initial setup?

The initial setup from scratch is somewhat complex. However, it won't be too challenging for those with a VMware background and a good understanding of virtualized automation. 

Setting up the product itself can be done within a couple of days. However, creating all the blueprints, automation, services, and integrations requires extensive planning and can take at least a few months. Getting the change approval from the stakeholders also takes time. 

What other advice do I have?

The solution is suitable mostly for medium companies. I rate it an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Architect at a hospitality company with 10,001+ employees
Real User
Top 10
Oct 19, 2023
A strong and flexible solution that helps with configuration management
Pros and Cons
  • "We monitor the configurations against CIS standards. We run CIS benchmarks and maintain configurations with higher CIS values for each server."
  • "SaltStack's features are minimal."

What is our primary use case?

We use SaltStack for configuration management, where we maintain configurations of 150 servers. It also helps with file integrity monitoring. 

What is most valuable?

We monitor the configurations against CIS standards. We run CIS benchmarks and maintain configurations with higher CIS values for each server. 

What needs improvement?

SaltStack's features are minimal. 

For how long have I used the solution?

I have been using the solution for 14-15 years. 

What do I think about the scalability of the solution?

We have had no issues with the tool's scalability. 

How are customer service and support?

We don't have much interaction with the tech support team. 

How was the initial setup?

I rate the tool's initial deployment a five out of ten. I rate adding a new server to an existing system a nine out of ten. It has pretty decent documentation for installation. 

What's my experience with pricing, setup cost, and licensing?

SaltStack is an open-source product. 

What other advice do I have?

I rate the product an eight out of ten. It is a strong and flexible solution. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
HaridevNagula - PeerSpot reviewer
Technical Lead Specialist at Hitachi Systems, Ltd.
Real User
Sep 7, 2023
The product seamlessly integrates with private and public clouds, but it is expensive, and the initial setup takes a lot of time
Pros and Cons
  • "The product is very user-friendly."
  • "Deploying and configuring the solution takes a lot of time."

What is our primary use case?

I am working on the architectural and design part of the product. We use it for capacity planning, reclamations of reports, infrastructure monitoring, alerts monitoring, and notifications.

What is most valuable?

There are many features in the solution. We can map all the service profiles. We can do the scripting in third-party applications. The solution provides multi-level approval features to download VMware workloads.

It also provides features like multi-tenancy. The tool seamlessly integrates with private and public clouds. There are a lot of good features in the solution. The product is very user-friendly.

What needs improvement?

The costing models in the previous version have been moved to vRO. The process is not simplified in vRO. I don't like this change in the new version.

For how long have I used the solution?

Currently, I am using the latest version of the solution.

What do I think about the stability of the solution?

Once the product is customized and implemented, it is stable. We need a lot of effort during the initial stages.

What do I think about the scalability of the solution?

It is a scalable tool. We can scale it horizontally and vertically. Our organization has plenty of users, including internal and external customers.

How are customer service and support?

We use break/fix support. We don't get problems very often. Whenever there is an upgrade or customization, we use break/fix.

How was the initial setup?

Setting up the primary components is easy, but sometimes scripting is complex. It is not a simple product. It is vast. Deployment, planning, mapping to the business requirement, and including the stakeholders take a lot of time. Modifying the product according to the business is challenging. Business is very dynamic, and we must tailor the features based on the business needs. We use a private cloud.

A lot of information gathering is required to deploy the product. We need to understand the business requirement, demonstrate various features, integrate many endpoints, customize the tool, integrate backup, and integrate scripting to auto-install various software. Deploying and configuring the solution takes a lot of time. It is a full-time job. It requires a dedicated team of people. There are a lot of components. It is challenging.

What about the implementation team?

We need an experienced team to maintain the solution.

What was our ROI?

ROI is purely defined by how individuals define their goals to meet their business expectations. ROI can be easily achieved if we do proper planning. If we don't map the technology to the business, ROI cannot be achieved. That is the drawback. If you map the technology clearly to the business requirement, document the process, and approve the proof of concept with all the stakeholders, then deploying the solution makes sense. It would get better results in terms of ROI.

What's my experience with pricing, setup cost, and licensing?

The tool is expensive since it is an enterprise product. The cost and the business requirement must be justified before deploying the solution in the cloud environment.

What other advice do I have?

Before deploying the product, we must have a blueprint of how we want to use it. Then, we can plan it accordingly. We must plan the organizational needs before deployment. It will ensure minimum changes while deploying because it needs a lot of integration. A lot of third-party vendors will be involved during customization. However, having proper planning, knowledge, and technical abilities and integrating multi-skill vendors will make a perfect blend of technology for a better experience. Overall, I rate the product a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Cloud Engineer at Sony Pictures Entertainment
Real User
Aug 6, 2023
Provides good scalability, but its online documentation needs improvement
Pros and Cons
  • "The product’s most valuable feature is its ability to provide environmental security."
  • "It is difficult to set up."

What is our primary use case?

We use SaltStack to configure virtual machines, ESXi hosts, or any Windows product.

What is most valuable?

The product’s most valuable feature is its ability to provide environmental security.

What needs improvement?

There could be better initial documentation for the product.

For how long have I used the solution?

We have been using SaltStack for six months now.

What do I think about the stability of the solution?

It is a stable product. I rate its stability an eight out of ten.

What do I think about the scalability of the solution?

The platform scales well. We can configure multiple systems. I rate its scalability a ten out of ten.

How are customer service and support?

We can contact VMware support. But we find out the solutions ourselves. Although, its online documentation needs a lot of improvement.

How would you rate customer service and support?

Negative

How was the initial setup?

We have deployed SaltStack on a hybrid cloud. It is difficult to set up and requires one executive to operate the deployment. I rate the process a six out of ten.

What's my experience with pricing, setup cost, and licensing?

It is an open-source product.

What other advice do I have?

The product works great for changing configurations. I recommend it for the DevSecOps environment. I rate it a seven out of ten as it is not user-friendly.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
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Updated: October 2026
Buyer's Guide
Download our free VMware Aria Automation Report and get advice and tips from experienced pros sharing their opinions.