ServiceNow IT Operations Management vs VMware Aria Automation comparison

ServiceNow and VMware are both solutions in the Cloud Management category. ServiceNow is ranked #8 with an average rating of 8.5, while VMware is ranked #1 with an average rating of 8.0. ServiceNow holds a 1.7% mindshare in CM, compared to VMware’s 11.0% mindshare. Additionally, 94% of ServiceNow users are willing to recommend the solution, compared to 94% of VMware users who would recommend it.

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Executive SummaryUpdated on Dec 17, 2024

VMware Aria Automation and ServiceNow IT Operations Management compete in automation and IT operations. VMware seems to have the upper hand in automation capabilities, while ServiceNow excels in ITSM and operational intelligence.

Features: VMware Aria Automation is known for its robust automation capabilities, including managing large server farms and seamless server deployment. Its integration with Active Directory, vRealize Orchestrator, and SaltStack enhances customization and user access. Key user-friendly features include the self-service portal, multi-machine blueprints, and integration with NSX. ServiceNow IT Operations Management offers strong ITSM features, discovery, and service mapping, providing comprehensive operational intelligence with dashboards that aid in tracking and incident management.

Room for Improvement: VMware Aria Automation could benefit from better documentation, enhanced template management, and refined integration, with users seeking simplified workflows and improved multi-cloud support. ServiceNow IT Operations Management needs to enhance its discovery capabilities and third-party tool integration, while customers express a desire for better pricing models, user interface improvements, and simplified setup processes.

Ease of Deployment and Customer Service: VMware Aria Automation primarily offers on-premises deployment with strong community support and excellent technical backing, though complex customizations can slow response times. ServiceNow IT Operations Management supports deployment across public, private, and hybrid environments and is well-regarded for user assistance, yet technical support may delay when addressing complex issues.

Pricing and ROI: VMware Aria Automation is often considered expensive but offers significant ROI through reduced deployment times and increased productivity, though pricing is a concern for some users. ServiceNow IT Operations Management's licensing model is seen as a costly yet worthwhile investment for large enterprises seeking a unified platform. Its ROI is improved by streamlined processes and reduced operational expenses, but initial costs may be prohibitive for smaller businesses.

To learn more, read our detailed ServiceNow IT Operations Management vs. VMware Aria Automation Report (Updated: December 2024).

Buyer's Guide

ServiceNow IT Operations Management vs. VMware Aria Automation

December 2024

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Categories and Ranking

IBM Turbonomic

Mindshare comparison

As of December 2024, in the Cloud Management category, the mindshare of IBM Turbonomic is 6.3%, down from 6.7% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.7%, down from 2.5% compared to the previous year. The mindshare of VMware Aria Automation is 11.0%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management

Featured Reviews

SubashSubbiah

Assistant Consultant at a tech services company with 10,001+ employees

It can tell us where performance is lagging on the hardware layer, but the reporting on the application layer is lacking

The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer. I would like them to add some apps for physical device load resourcing and physical-to-virtual calculation. It gives excellent recommendations for the virtual layer but doesn't have the capabilities for physical-to-virtual analysis. Automated deployment is something else they could add. Some built-in automation features are helpful, but we aren't effectively using a few. We want a few more automated features, like autoscaling and automatic performance optimization testing would be useful.

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Archana Menon

ServiceNow Platform Development & Services Manager at GEA

Easy to use and has great orchestration and automation capabilities

The solution's initial setup is straightforward. Complexity always comes when the company requirements are added. There is a reason why ServiceNow is a market leader. If they would also bring in the complex nature like their peers, force companies to stick to out-of-the-box all the time, and bring in product customizations or product revisions, which would force other users not to use customization, then it would not stay like that. ServiceNow should not go the same route as other vendors and restrict their products from being scaled up or scaled down.

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NiteshKumar1

Principle consultant at Infosys

Good stability, supports a hybrid model and easy to use

There is an area of improvement. For example, you are migrating from a customer's existing data center to a new target data center. To facilitate this transition, you'll initially need to evaluate the customer's aging hardware hosting VMware, which is nearing the end of its operational life. The customer expresses the intention to upgrade to a newer version, necessitating an overhaul of everything in the new data center. As a Systems Integrator (SI), consultant, or architect, your recommendation would be to acquire the latest hardware with a specified configuration and then install VMware on top of it. However, there's a crucial aspect related to the infrastructure requirements for VMware to run seamlessly on that hardware. If there's an opportunity to potentially reduce these infrastructure prerequisites, it would be highly beneficial. This is because a higher number of VMware licenses requires more infrastructure capacity from Original Equipment Manufacturers (OEMs) or Colocation partners. Consequently, when discussing the operation of this virtualized environment from VMware over a contractual period of five years, the overall cost to the customer is influenced by the infrastructure requirements. If there's a feasible way to decrease these prerequisites for the infrastructure supporting the virtualization layer, it would be advantageous in terms of cost for the customer. Any customer in today's world exists or wants to exist in a hybrid model, so in future releases, we would like to see this. So, going forward, if this virtualized environment would exist, it has to be a combination of on-premise plus public cloud Azure/AWS. It should be more seamless when your interface or when you are interacting with workloads running on-premise VMware/AWS VMware. So it is only there in some capacity and space, and I'm aware of it. And Azure and VMware already have a tie-up on the same lines, but at the same time, if it is more seamless, if it is more interchangeable, if you could move your workloads, or if you can access your workloads or your virtual machines irrespective of whatever platform it is running, whether it is on-premises, or cloud or public cloud, it'll be a lot more comfortable for a user than the user to consume that infrastructure. Firstly, it needs to have a combination of deployment and be more seamless for the customers. Secondly, more software-defined features, more in terms of managing the infrastructure pool in a software-defined way. Managing the infrastructure pool in a more optimized fashion is going to be the key in the upcoming times. It's not just on-premise, but at the same time, it should also be the public cloud as well. Probably because when I meet my customers, this is one thing that I always tell them. I have seen people moving from on-premise public cloud only to realize at the end of the month that they end up paying a higher bill compared to what they were paying when they were running their business on-premise. The reason is that they do not understand or do not realize the full potential of the public cloud, and the way it should be consumed, the way it should be used, and the way it should be scheduled to ensure that the billing at the end of the month is very optimal. You pay for what exactly you need, not everything that you have from the cloud. That's not a way to use the cloud, whether it is on-premise or from the cloud. For example, an enterprise has over 100 applications. Out of that 100 applications, only 25 applications are running the production instances, and the remaining 75 are running non-production instances. It can be a development environment, a test environment, a sandbox, etc. In this case, you need to run only the 25 applications on the public cloud 24/7. You do not need to run your remaining 75 applications 24/7. Because, eventually, your developers, testers, quality managers, and whoever will use the non-production environment only when they're in the office and working on those applications. Then why do we need to have those applications, which are non-production in nature, lower environments? So we're running on the public cloud all the time because, for a cloud provider, it is a virtual machine; whether you are consuming it for production work or non-production work, it is going to charge you the same bill. And if you are not optimizing, if you're not scheduling workloads, you are actually wasting money. You're wasting your money, and your bills, which you are going to pay with the public cloud provider provided, are going to be bad. It's going to be crazy. And then customers do not know what to do in this situation. And you cannot fight with the public cloud provider because they would say, "I had given you all the possibilities, all the opportunities to learn about it, the way you should be functioning it, the way you should be utilizing it. If you are not using it the way it should be used, That's not my problem."

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"My favorite part of the solution is the automation scheduling. Being able to choose when actions happen, and how they happen..."

"The automated memory balancing, where it looks at whether it's being used in the most efficient way and adds or takes away memory, is the best part. If it didn't do that, it would be something that I would have to do. We have too many machines for one person to do that. The automation helps me in that it is done in a really efficient way and a balanced way because of the policies. It really helps."

"It became obvious to us that there was a lot more being offered in the product that we could leverage to ensure our VMware environment was running efficiently."

"The feature for optimizing VMs is the most valuable because a number of the agencies have workloads or VMs that are not really being used. Turbonomic enables us to say, 'If you combine these, or if you decide to go with a reserve instance, you will save this much.'"

"I like Turbonomic's built-in reporting. It provides a ton of information out of the box, so I don't have to build panels for the monthly summaries and other reports I need to present to management. We get better performance and bottleneck reporting from this than we do from our older EMC software."

"The recommendation of the family types is a huge help because it has saved us a lot of money. We use it primarily for that. Another thing that Turbonomic provides us with is a single platform that manages the full application stack and that's something I really like."

"It also brings up a list of machines and if something is under-provisioned and needs more compute power it will tell you, 'This server needs more compute power, and we suggest you raise it up to this level.' It will even automatically do it for you. In Azure, you don't have to actually go into the cloud provider to resize. You can just say, 'Apply these resizes,' and Turbonomic uses some back-end APIs to make the changes for you."

"With over 2500 ESX VMs, including 1500+ XenDesktop VDI desktops, hosted over two datacentres and 80+ vSphere hosts, firefighting has become something of the past."

More IBM Turbonomic pros

"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."

"It is a stable solution. I have not experienced any system outages during my time using the solution."

"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."

"It is flexible. You can tune it, more or less, as you want."

"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."

"The scalability of ServiceNow is good."

"Provides everything in one solution."

"The solution is easy to use and has great orchestration and automation capabilities."

More ServiceNow IT Operations Management pros

"It's extremely convenient to be able to spin something up and be able to work on other things, because it's already done it, making my workload lighter."

"I like its capacity, the self-service portal, and operational automation. The most beneficial feature is that it saves time when creating new virtual machines, deploying security measures, and writing infrastructure code, making things easier and faster. We have a standard we follow, reducing the time spent repeatedly rewriting everything."

"It provides velocity both from management and customer perspectives, from ingesting new catalog items, developing new workflows for additional features, and/or allowing customer access to multiple guest OS instances at scale in a shorter time frame."

"It is probably 90 percent quicker to get something out the door than it was before. For developers, depending on who is building VMs for them, sometimes they request anywhere from 20 to 100. Now, we can deploy them in a matter of an hour, where previously it might have taken me three days to deploy out 100 VMs."

"Before it would take months to deploy a VM, now, with this solution, we can deploy many VMs in one hour. We can do a stack of them with Mediaware."

"The initial setup is straightforward. It's not that difficult."

"We are able to provide self-service to all of our IT/development teams to expand and decrease their environments at will."

"The most valuable feature is, instead of doing the VMotion manually, we have automated everything with a script, using vRealize. That means I don't need to think about things like compatibility. The system will do everything for me and just give me a report."

More VMware Aria Automation pros

Cons

"Remove the need for special in-house knowledge and development."

"I would like Turbonomic to add more services, especially in the cloud area. I have already told them this. They can add Azure NetApp Files. They can add Azure Blob storage. They have already added Azure App service, but they can do more."

"Turbonomic doesn't do storage placement how I would prefer. We use multiple shared storage volumes on VMware, so I don't have one big disk. I have lots of disks that I can place VMs on, and that consumes IOPS from the disk subsystem. We were getting recommendations to provision a new volume."

"There are a few things that we did notice. It does kind of seem to run away from itself a little bit. It does seem to have a mind of its own sometimes. It goes out there and just kind of goes crazy. There needs to be something that kind of throttles things back a little bit. I have personally seen where we've been working on things, then pulled servers out of the VMware cluster and found that Turbonomic was still trying to ship resources to and from that node. So, there has to be some kind of throttling or ability for it to not be so buggy in that area. Because we've pulled nodes out of a cluster into maintenance mode, then brought it back up, and it tried to put workloads on that outside of a cluster. There may be something that is available for this, but it seems very kludgy to me."

"I like the detail I get in the old user interface and will miss some of that in the new interface when we perform our planned upgrade soon."

"Since the introduction of a HTML 5 based interface, our main - but minor - criticism of a less than intuitive operation managers' GUI would be the area of improvement."

"They have a long road map when we ask for certain things that will make the product better. It takes time, but that's understandable because there are other things that are higher on the priority list."

"In Azure, it's not what you're using. You purchase the whole 8 TB disk and you pay for it. It doesn't matter how much you're using. So something that I've asked for from Turbonomic is recommendations based on disk utilization. In the example of the 8 TB disk where only 200 GBs are being used, based on the history, there should be a recommendation like, "You can safely use a 500 GB disk." That would create a lot of savings."

More IBM Turbonomic cons

"There are not enough apps in the app store to expand functionality. There should be more made available."

"The security policies could be increased."

"The pricing is high."

"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."

"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."

"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."

"It should have better integrations with other solutions."

"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."

More ServiceNow IT Operations Management cons

"vRO can get out of sync with vRA. We've run into every once in a while."

"I don't find it to be entirely user-friendly. There are a lot of complicated menus within menus within menus. Things move around from version to version."

"I would like to see a simpler way of provisioning it. As is, we can automate the provisioning of a VM, however, when it comes to the external IPs, that is outside of VMware. But that has to be automated as well. If there was a way for us to have the virtual machines connect to switches that are external to VMware, that would be great. That way, it would handle the entire workflow from creation and provisioning of a VM to the connectivity to the external IP addresses which allow our customers to have access to the VM. Currently, that IP configuration has to be done manually."

"Normally, on the first call to technical support, you don't get the right person. The log analysis takes a long time. This is something which should be improved."

"The high price of the tool is an area of concern where improvements are required."

"There is an area of improvement. For example, you are migrating from a customer's existing data center to a new target data center. To facilitate this transition, you'll initially need to evaluate the customer's aging hardware hosting VMware, which is nearing the end of its operational life. The customer expresses the intention to upgrade to a newer version, necessitating an overhaul of everything in the new data center. As a Systems Integrator (SI), consultant, or architect, your recommendation would be to acquire the latest hardware with a specified configuration and then install VMware on top of it. However, there's a crucial aspect related to the infrastructure requirements for VMware to run seamlessly on that hardware. If there's an opportunity to potentially reduce these infrastructure prerequisites, it would be highly beneficial."

"I want to see HTML5. I want to get rid of JavaScript... we have a lot of issues with Java crashing when we're using vCenter. I obviously don't want that to happen with the vRealize Automation and Orchestrator side."

"They should make it a little bit more dynamic, a little bit easier to deal with large-scale AD deployments. They need to make it a little more enterprise-ready. That is the one thing that kills us."

More VMware Aria Automation cons

Pricing and Cost Advice

"The pricing is in line with the other solutions that we have. It's not a bargain software, nor is it overly expensive."

"IBM Turbonomic is an investment that we believe will deliver positive returns."

"Licensing is per socket, so load up on the cores rather than a lot of lower core CPUs."

"I don't know the current prices, but I like how the licensing is based on the number of instances instead of sockets, clusters, or cores. We have some VMs that are so heavy I can only fit four on one server. It's not cost-effective if we have to pay more for those. When I move around a VM SQL box with 30 cores and a half-terabyte of RAM, I'm not paying for an entire socket and cores where people assume you have at least 10 or 20 VMs on that socket for that pricing."

"I consider the pricing to be high."

"Everybody tells me the pricing is high. But the ROIs are great."

"We felt the pricing was very fair for the product. It is in no way prohibitive for larger deployments, unlike other similar product on the market."

"The product is fairly priced right now. Given its capabilities, it is excellently priced. We think that the product will become self-funding because we will be able to maximize our resources, which will help us from a capacity perspective. That should save us money in the long run."

More IBM Turbonomic pricing and cost advice

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"The cost of ServiceNow is much higher."

"The solution is costly compared to the products offered by its competitors."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"The price of ServiceNow IT Operations Management is expensive."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

More ServiceNow IT Operations Management pricing and cost advice

"It made the provisioning of the virtual machines easier and faster. We can react more quickly to customers' demands."

"VMware Aria Automation is expensive."

"The tool is expensive since it is an enterprise product."

"They should provide one license for all the sub-products."

"vRealize automation really should be a front door to the whole VMware suite of products."

"From a budget point of view, the pricing is a bit on the higher side."

"Better pricing is always handy, but I feel it's at the right price point."

"The solution is pretty expensive but provides good workload management."

More VMware Aria Automation pricing and cost advice

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

10%

Insurance Company

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

12%

Energy/Utilities Company

Financial Services Firm

14%

Computer Software Company

14%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?

It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...

See all answers

What needs improvement with Turbonomic?

The implementation could be enhanced.

See all answers

What is your primary use case for Turbonomic?

We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...

See all answers

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...

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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

I can rate the pricing at six out of ten, as the pricing is reasonable.

See all answers

What needs improvement with ServiceNow IT Operations Management?

We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vend...

See all answers

What's the difference between VMware vRA (automation) and vROps (operations)?

vROP is a virtualization management solution from VMWare. It is efficient and easy to manage. You can find anything y...

See all answers

Is there any way to try VMware Aria Automation for free?

When it comes to VMware Aria Automation, you have three choices for free runs: Hands-on Lab (HOL) Advanced lab A fre...

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Which sectors can benefit the most from VMware Aria Automation?

I was looking at VMware Aria Automation case studies recently and I got the impression that three main kinds of compa...

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Comparisons

VMware Aria Operations vs IBM Turbonomic

Compared 19% of the time

Azure Cost Management vs IBM Turbonomic

Compared 13% of the time

VMware vSphere vs IBM Turbonomic

Compared 9% of the time

Cisco Intersight vs IBM Turbonomic

Compared 8% of the time

SolarWinds Virtualization Manager vs IBM Turbonomic

Compared 2% of the time

More IBM Turbonomic Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 15% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 9% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 8% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 7% of the time

More ServiceNow IT Operations Management Competitors

Red Hat Ansible Automation Platform vs VMware Aria Automation

Compared 19% of the time

VMware Aria Operations vs VMware Aria Automation

Compared 14% of the time

VMware Cloud Director vs VMware Aria Automation

Compared 10% of the time

Morpheus vs VMware Aria Automation

Compared 9% of the time

ServiceNow vs VMware Aria Automation

Compared 2% of the time

More VMware Aria Automation Competitors

Product Reports

Buyer's Guide

IBM Turbonomic

December 2024

Download IBM Turbonomic product report

Buyer's Guide

ServiceNow IT Operations Management

November 2024

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Buyer's Guide

VMware Aria Automation

November 2024

Download VMware Aria Automation product report

Also Known As

Turbonomic, VMTurbo Operations Manager

ServiceNow ITOM

VMware vRealize Automation, vRA, VMware DynamicOps Cloud Suite, SaltStack

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ServiceNow

VMware

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IBM

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VMware

Overview

IBM Turbonomic is a performance and cost optimization platform for public, private, and hybrid clouds used by companies to assure application performance while eliminating inefficiencies by dynamically resourcing applications through automated actions.

IBM Turbonomic leverages AI to continuously analyze application resource consumption, deliver insights and dashboards, and make real-time adjustments. Common use cases include cloud cost optimization, cloud migration planning, data center modernization, FinOps acceleration, Kubernetes optimization, sustainable IT, and application resource management. By integrating with various cloud platforms, on-premise infrastructures, and containers, IBM Turbonomic provides a holistic view of the environment, ensuring that resources are allocated efficiently.

The solution is designed to support complex IT environments, offering actionable insights and automated actions that help IT teams proactively manage application performance and infrastructure resources. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years.

IBM Turbonomic manages resources across hybrid and on-premises data centers to ensure efficiency and financial impact awareness. It automates resource allocation, balances memory dynamically, and provides robust performance metrics. Users benefit from its ability to prevent resource starvation and offer cost-saving recommendations through continuous management. Executive Dashboards provide insights for cost justification and resource management, making IT operations simpler with AI-driven automation and actionable recommendations.

What are the most important features of IBM Turbonomic?

Automated Resource Allocation: Dynamically allocates resources for optimal performance.
Dynamic Memory Balancing: Adjusts memory allocation to prevent resource shortages.
Right-Sizing: Sizes VMs accurately for Azure and on-prem environments.
Single Platform Management: Manages resources across hybrid and on-premises data centers.
Proactive Performance Optimization: Continuously optimizes performance to prevent issues.
Kubernetes Support: Enhances container management with robust support.
Cost-Saving Recommendations: Provides actionable tips for reducing expenses.

What benefits should users look for in IBM Turbonomic reviews?

Cost Reduction: Helps minimize expenses through efficient resource management.
Performance Improvement: Enhances application performance by preventing resource starvation.
Detailed Insights: Offers comprehensive analytics to justify costs and resource utilization.
Simplified IT Processes: Uses AI automation to streamline operations.

IBM Turbonomic is implemented across multiple industries, including finance for optimizing peak payroll processing, IT for enhanced virtual server management, and healthcare for reliable performance monitoring. Organizations benefit from its robust automation, ensuring maximum efficiency and cost savings.

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

VMware Aria Automation is a cloud management tool that allows companies to simplify their cloud experience through a modern automation platform. The solution is designed to deliver self-service clouds, multi-cloud automation with governance, and DevOps-based security and infrastructure management. It helps organizations improve IT agility, efficiency, and productivity through its various features.

VMware Aria Automation has multiple use cases that include the following:

Self-service multi-cloud: VMware Aria Automation can be used to deliver consistent self-service consumption. Another use case in this area is for delivering infrastructure across VMware Clouds as well as public clouds.
Multi-cloud governance: The solution can be used to manage cost, performance, networking, configuration, and security at scale for multi-cloud environments. VMware Aria Automation offers all this with an everything-as-code approach.
DevOps for infrastructure: Through VMware Aria Automation, companies can enable a powerful infrastructure as code platform with support for iterative development and infrastructure pipelining.
Kubernetes automation: Users can utilize VMware Aria Automation to automate the management of Kubernetes clusters and namespaces with support for vSphere with Tanzu.
Security operations: VMware Aria Automation facilitates event-driven automation to deliver full-service IT system compliance enforcement and vulnerability remediation.

VMware Aria Automation Features

VMware Aria Automation has various features that allow users to easily perform operations. Some of the solution's capacities include:

VMware Cloud agnostic template: This feature allows organizations to use a single cloud template to deploy with Infrastructure as a Code. Deployment options include VMware Cloud as well as major public cloud platforms such as Amazon AWS, Microsoft Azure, Google Cloud, and more.
Extensibility and customization: This VMware Aria Automation feature allows users to get full extensibility and customization. This can be achieved through Aria Automation Orchestrator, Action-Based Extensibility (ABX), and built-in integrations with common third-party tools.
Self-service multi-cloud: This feature enables users to request and provision infrastructure resources. It can be done across clouds using a unified and consistent Infrastructure as a Service (IaaS) consumption layer, idempotent REST API, and self-service catalog.
Centralized policies and governance: VMware Aria Automation offers a feature for users to manage multiple clouds with templatized cloud and policy definition, automated remediation, and cloud environment visibility.
Configuration management: Through this feature of the product, day 1 and 2 control can be achieved for virtualized and cloud environments. This can be done with intuitive configuration automation, compliance enforcement, and vulnerability remediation.
Infrastructure pipelining: Through this feature, organizations can access user-friendly release automation pipelines. They can be specifically tailored for CI/CD in infrastructure use cases.

VMware Aria Automation Benefits

VMware Aria Automation offers its users various benefits. Some of the biggest advantages that the solution brings to companies that utilize it include:

VMware Aria Automation provides faster time to market for companies through offloading manual tasks with advanced workflows and agile templating.
The solution offers high levels of security and control.
This product is suitable for beginners, as it offers a self-service consumption experience for users.
VMware Aria Automation accelerates innovation through Infrastructure as Code and DevOps principles.
The product provides users with flexibility, as it is compatible with the most popular public cloud solutions.
The solution offers fast deployment because of all natively integrated functions.

Reviews from Real Users

Awais J., CTO/CEO at a tech services company, likes VMware Aria Automation because it saves a lot of time, provides more visibility, and has extensive automation capabilities.

An IT consultant at a government rates VMware Aria Automation highly because the product gives you flexibility to analyze and consume resources.

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.

servicenow, TransAlta, NATS, Symantec

Rent-a-Center, Amway, Vistra Energy, Liberty Mutual

Buyer's Guide

ServiceNow IT Operations Management vs. VMware Aria Automation

December 2024

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