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ServiceNow IT Operations Management vs VMware Aria Automation comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.9
IBM Turbonomic's customer service is praised for prompt, knowledgeable support and efficient issue resolution, maintaining high overall satisfaction.
Sentiment score
7.2
ServiceNow IT Operations Management support is generally prompt and knowledgeable, but some users seek better documentation and faster resolutions.
No sentiment score available
 

Room For Improvement

Sentiment score
6.0
IBM Turbonomic needs an updated user interface, enhanced reporting, better documentation, and improved integration with third-party tools.
Sentiment score
6.0
ServiceNow IT Operations Management is costly, complex to deploy, with limited features, difficult integrations, and needs UI, AI, and performance improvements.
No sentiment score available
 

Scalability Issues

Sentiment score
8.0
IBM Turbonomic scales effectively, managing large environments and thousands of virtual machines with flexible licensing and strong support.
Sentiment score
8.4
ServiceNow IT Operations Management is highly scalable, allowing easy expansion, with seamless user addition but potential network integration complexities.
No sentiment score available
 

Setup Cost

No sentiment score available
IBM Turbonomic offers flexible, cost-effective pricing, with significant savings over additional VMware hosts; negotiate for tailored deals.
No sentiment score available
ServiceNow IT Operations Management provides customizable, premium pricing based on customer needs, making it a comprehensive but expensive solution.
No sentiment score available
 

Stability Issues

Sentiment score
8.7
IBM Turbonomic is highly stable, with minor issues quickly resolved, maintaining strong performance and reliable recovery from disruptions.
Sentiment score
8.6
ServiceNow IT Operations Management is highly stable and reliable, generally rated between seven and nine out of ten.
No sentiment score available
 

Valuable Features

Sentiment score
8.2
IBM Turbonomic enhances IT efficiency through automation, resource optimization, workload management, integration, and efficient cost-performance balance.
Sentiment score
8.6
ServiceNow IT Operations Management excels in asset discovery, service mapping, user-friendly interface, scalability, and efficient tracking, reducing costs.
No sentiment score available
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (3rd), Cloud Analytics (1st), Cloud Cost Management (1st)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
9th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
38
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (7th), AIOps (4th)
VMware Aria Automation
Ranking in Cloud Management
1st
Average Rating
8.0
Reviews Sentiment
7.8
Number of Reviews
169
Ranking in other categories
Configuration Management (7th), Network Automation (3rd), Cloud Security Posture Management (CSPM) (16th), Cloud Infrastructure Entitlement Management (CIEM) (5th)
 

Mindshare comparison

As of November 2024, in the Cloud Management category, the mindshare of IBM Turbonomic is 6.3%, down from 6.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 2.5% compared to the previous year. The mindshare of VMware Aria Automation is 10.8%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

SubashSubbiah - PeerSpot reviewer
It can tell us where performance is lagging on the hardware layer, but the reporting on the application layer is lacking
The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer. I would like them to add some apps for physical device load resourcing and physical-to-virtual calculation. It gives excellent recommendations for the virtual layer but doesn't have the capabilities for physical-to-virtual analysis. Automated deployment is something else they could add. Some built-in automation features are helpful, but we aren't effectively using a few. We want a few more automated features, like autoscaling and automatic performance optimization testing would be useful.
Archana Menon - PeerSpot reviewer
Easy to use and has great orchestration and automation capabilities
The solution's initial setup is straightforward. Complexity always comes when the company requirements are added. There is a reason why ServiceNow is a market leader. If they would also bring in the complex nature like their peers, force companies to stick to out-of-the-box all the time, and bring in product customizations or product revisions, which would force other users not to use customization, then it would not stay like that. ServiceNow should not go the same route as other vendors and restrict their products from being scaled up or scaled down.
NiteshKumar1 - PeerSpot reviewer
Good stability, supports a hybrid model and easy to use
There is an area of improvement. For example, you are migrating from a customer's existing data center to a new target data center. To facilitate this transition, you'll initially need to evaluate the customer's aging hardware hosting VMware, which is nearing the end of its operational life. The customer expresses the intention to upgrade to a newer version, necessitating an overhaul of everything in the new data center. As a Systems Integrator (SI), consultant, or architect, your recommendation would be to acquire the latest hardware with a specified configuration and then install VMware on top of it. However, there's a crucial aspect related to the infrastructure requirements for VMware to run seamlessly on that hardware. If there's an opportunity to potentially reduce these infrastructure prerequisites, it would be highly beneficial. This is because a higher number of VMware licenses requires more infrastructure capacity from Original Equipment Manufacturers (OEMs) or Colocation partners. Consequently, when discussing the operation of this virtualized environment from VMware over a contractual period of five years, the overall cost to the customer is influenced by the infrastructure requirements. If there's a feasible way to decrease these prerequisites for the infrastructure supporting the virtualization layer, it would be advantageous in terms of cost for the customer. Any customer in today's world exists or wants to exist in a hybrid model, so in future releases, we would like to see this. So, going forward, if this virtualized environment would exist, it has to be a combination of on-premise plus public cloud Azure/AWS. It should be more seamless when your interface or when you are interacting with workloads running on-premise VMware/AWS VMware. So it is only there in some capacity and space, and I'm aware of it. And Azure and VMware already have a tie-up on the same lines, but at the same time, if it is more seamless, if it is more interchangeable, if you could move your workloads, or if you can access your workloads or your virtual machines irrespective of whatever platform it is running, whether it is on-premises, or cloud or public cloud, it'll be a lot more comfortable for a user than the user to consume that infrastructure. Firstly, it needs to have a combination of deployment and be more seamless for the customers. Secondly, more software-defined features, more in terms of managing the infrastructure pool in a software-defined way. Managing the infrastructure pool in a more optimized fashion is going to be the key in the upcoming times. It's not just on-premise, but at the same time, it should also be the public cloud as well. Probably because when I meet my customers, this is one thing that I always tell them. I have seen people moving from on-premise public cloud only to realize at the end of the month that they end up paying a higher bill compared to what they were paying when they were running their business on-premise. The reason is that they do not understand or do not realize the full potential of the public cloud, and the way it should be consumed, the way it should be used, and the way it should be scheduled to ensure that the billing at the end of the month is very optimal. You pay for what exactly you need, not everything that you have from the cloud. That's not a way to use the cloud, whether it is on-premise or from the cloud. For example, an enterprise has over 100 applications. Out of that 100 applications, only 25 applications are running the production instances, and the remaining 75 are running non-production instances. It can be a development environment, a test environment, a sandbox, etc. In this case, you need to run only the 25 applications on the public cloud 24/7. You do not need to run your remaining 75 applications 24/7. Because, eventually, your developers, testers, quality managers, and whoever will use the non-production environment only when they're in the office and working on those applications. Then why do we need to have those applications, which are non-production in nature, lower environments? So we're running on the public cloud all the time because, for a cloud provider, it is a virtual machine; whether you are consuming it for production work or non-production work, it is going to charge you the same bill. And if you are not optimizing, if you're not scheduling workloads, you are actually wasting money. You're wasting your money, and your bills, which you are going to pay with the public cloud provider provided, are going to be bad. It's going to be crazy. And then customers do not know what to do in this situation. And you cannot fight with the public cloud provider because they would say, "I had given you all the possibilities, all the opportunities to learn about it, the way you should be functioning it, the way you should be utilizing it. If you are not using it the way it should be used, That's not my problem."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
11%
Government
5%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
12%
Energy/Utilities Company
8%
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is a little expensive. I rate the product’s pricing a six or seven out of ten, where one is cheap and ten is expen...
What needs improvement with ServiceNow IT Operations Management?
The main issue with ITOM in an enterprise environment is performance. If you're ingesting hundreds of thousands of ev...
What's the difference between VMware vRA (automation) and vROps (operations)?
vROP is a virtualization management solution from VMWare. It is efficient and easy to manage. You can find anything y...
Is there any way to try VMware Aria Automation for free?
When it comes to VMware Aria Automation, you have three choices for free runs: Hands-on Lab (HOL) Advanced lab A fre...
Which sectors can benefit the most from VMware Aria Automation?
I was looking at VMware Aria Automation case studies recently and I got the impression that three main kinds of compa...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
ServiceNow ITOM
VMware vRealize Automation, vRA, VMware DynamicOps Cloud Suite, SaltStack
 

Learn More

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Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
servicenow, TransAlta, NATS, Symantec
Rent-a-Center, Amway, Vistra Energy, Liberty Mutual
Find out what your peers are saying about ServiceNow IT Operations Management vs. VMware Aria Automation and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.