We performed a comparison between ServiceNow IT Operations Management and VMware Aria Automation based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Has service mapping, impact management, metric intelligence and health of analytics."
"I like the solution due to the fact that it's scalable."
"Provides everything in one solution."
"The solution is very capable and user friendly."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"Aria Automation gives you the flexibility to deploy tenants with customized blueprints for permissions and policies. Version 7.8 consisted of multiple products, so you had to deploy a lot of virtual machines on one of the servers. Starting from 8.6, VMware consolidated all the components into one Linux appliance. This allows the option to use vRA or DevOps capabilities."
"vRA has enabled us to derive value from the cloud faster. It is five to six times faster than traditional solutions."
"value; It has provided my development team a pure self-service portal. We deploy thousands of machines and reclaim. So, their time to business, and their time to market has been improved exponentially."
"vRealize automation stability is pretty good. They are always fixing bugs. The product team is doing a great job of addressing any issues that we might have."
"We've seen that typically, the people who are provisioning VDIs and server VMs can now utilize most of their time towards other projects and moving the environment forward, instead of just hammering out virtual machines all day."
"The product is very user-friendly."
"With the advent of the automation, we've been able to give DevOps the ability to spin up environments, give them lease times, and then have it automatically reclaim the environment."
"The most valuable feature of VMware Aria Automation is the versatile automation and deployments."
"If you are new to using the solution, you will find the setup complex."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"It should have better integrations with other solutions."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"It's not cheap."
"The stability needs a lot of work. The troubleshooting component of vRealize is a pain. The administration and the upgrades are not up to the mark. If they were able to improve on that, that would be the best thing and would make it much easier to run it in the enterprise."
"I know you can spin up virtual desktops in vRA, but they're not thin-provisioned. I don't know if that's because the other product, Horizon View, is there, but it would be nice to see more integration."
"We upgraded twice. The last upgrade was a bit problematic."
"It is not intuitive or user-friendly. It's complicated as heck. We actually hired VMware Professional Services to come in. I understand the newer version, which we're not quite on yet, is easier and that the interface is better. But the product is really a profession unto itself. The user interface could be improved on."
"It would be nice in the next release if they added in tool tips. Whether you're putting it together, adding a blueprint, or you're making a change in the system, highlighting or selecting something and having it tell you what it does or what it will do would be nice. Because it's such a complex system, it's hard to work with unless you've been using it for years to know what everything is doing."
"It would be nice if, at the director level, the manager level, there was a pretty graphic. They don't like to see numbers and line items, they want to see graphs and scales and real world pictures. That would support better reporting."
"The solution is intuitive, but not necessarily user-friendly. In particular, it's the documentation. It's a lot of going-through-the-weeds types of scenarios. There is just an abundance of information, so it's a matter of understanding how the objects or the relationships exist, and then, obviously, being able to access that information and knowing how to make use of it."
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ServiceNow IT Operations Management is ranked 10th in Cloud Management with 35 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and vCenter Orchestrator. See our ServiceNow IT Operations Management vs. VMware Aria Automation report.
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