We performed a comparison between ServiceNow and VMware Aria Automation based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Identifies better ways to license software or eliminate unused software to save money."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"Very easy to implement and to respond to my clients' needs."
"The solution has very good automation tools."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"It has integration with the rest of VMware solutions."
"The most valuable feature is vRA’s ability to integrate whether with additional VMware vRealize suites or other vendors' cloud products."
"vRA is user-friendly. It has the same layout and walk-through GUI, similar to other VMware products."
"The initial setup was straightforward. It's easy to deploy."
"We can connect between multiple VMs in a matter of seconds."
"The self-service capabilities are by far the best that we've seen in terms of features. If the user is being able to log in and make requests himself, from the onboarding process all the way to the end, that's very helpful."
"The feature of automated balancing which implemented between two data centers solely for the purpose of a recovery plan is valuable."
"With the advent of the automation, we've been able to give DevOps the ability to spin up environments, give them lease times, and then have it automatically reclaim the environment."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"Integration capabilities can improve."
"Licensing costs are very high."
"Service mapping could be less complicated."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"It is not super-intuitive. It does require some skills to understand how to use it. I had no problem, but I had spent a lot of time already learning this product ahead of moving it to an operational status. But as we did so, we had a hard time bringing some people from other groups into the fold, to script and work against this environment. So, the ability to build workflows within that automation needs to be streamlined."
"Stability has gotten a lot better. However, the vRO aspect, when you have a multi vRA head, is a little bit finicky still. vRO still needs to stay on one appliance and be one application, because, when you have two, you can't see runs on the other one that are happening when you're not logged into that one."
"It is not intuitive or user-friendly. It's complicated as heck. We actually hired VMware Professional Services to come in. I understand the newer version, which we're not quite on yet, is easier and that the interface is better. But the product is really a profession unto itself. The user interface could be improved on."
"I have not found this solution to be user-friendly. It's really complicated. The demo shows that you can automate anything but they only show basic scenarios. If you want to do anything more complicated than that, it becomes very complicated to set up."
"It is too broad scale and complicated. It takes too many clicks to do things."
"They can improve on the dashboard representations and the options for non-technical people. I would like to see the ability to customize that and maybe provide them with helpful guides to what subscriptions they have. Sometimes, I find that I have to do more explanation to people who do approvals. I would really like to customize the display to the terms they use in their particular business unit. So a little bit more of a nod to the customization of the UI for non-technical users would be helpful."
"There is an area of improvement. For example, you are migrating from a customer's existing data center to a new target data center. To facilitate this transition, you'll initially need to evaluate the customer's aging hardware hosting VMware, which is nearing the end of its operational life. The customer expresses the intention to upgrade to a newer version, necessitating an overhaul of everything in the new data center. As a Systems Integrator (SI), consultant, or architect, your recommendation would be to acquire the latest hardware with a specified configuration and then install VMware on top of it. However, there's a crucial aspect related to the infrastructure requirements for VMware to run seamlessly on that hardware. If there's an opportunity to potentially reduce these infrastructure prerequisites, it would be highly beneficial."
"Automation or scripting should be simplified so that administrators who are not experts can have a better grasp of automation."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow is rated 8.4, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and IBM Turbonomic.
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