The most valuable feature of the product is the automation for services; it’s the basis of my work. It is important because nowadays, in this complex world, services have become the base for everything. Having a large base is needed to better build what you need for your pipelines, as opposed to a few years ago, when the application was king.
DevOps Engineer at a tech consulting company with 501-1,000 employees
The service automation is the basis of my work.
What is most valuable?
How has it helped my organization?
We created pipelines for all our products.
What needs improvement?
The base library is missing some key elements such as networking management (mine is lacking on that front) and some more granularity on the apt part.
For how long have I used the solution?
I have used it for 12 months.
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December 2024
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What do I think about the stability of the solution?
I have not encountered any stability issues so far.
What do I think about the scalability of the solution?
I have not encountered any scalability issues so far.
How are customer service and support?
Technical support is just about right, in the sense that the product is well documented and information is easy to find.
Which solution did I use previously and why did I switch?
We previously used Puppet, which was not suited for my current workload. We chose SaltStack because Ruby wasn't the language used by my team and we needed a master-client solution as opposed to a master-less one.
How was the initial setup?
Initial setup was very easy.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing is perfect the way it is.
Which other solutions did I evaluate?
Before choosing this product, we also evaluated CFEngine.
What other advice do I have?
Read the docs.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Technology Services at TUI InfoTec GmbH
It improves the work, making it better. It also makes daily work much easier.
Pros and Cons
- "The solution is intuitive and user-friendly. E.g., you have less number of logins."
- "The stability is okay, but could be improved. We sometimes receive strange errors, which can only be solved with specialists."
What is our primary use case?
We use it to deploy virtual machines and integrate them into our structured environment.
What is most valuable?
The quick provisioning: We get a lot of things done automatically within hours. These things lasts days or weeks in further situations.
The solution is intuitive and user-friendly. E.g., you have less number of logins.
What do I think about the stability of the solution?
The stability is okay, but could be improved. We sometimes receive strange errors, which can only be solved with specialists.
What do I think about the scalability of the solution?
We don't use the scalability.
How are customer service and technical support?
The technical support will handle our requests quickly if understood. However, there are often misunderstandings depending on the information that we provide and they request.
Which solution did I use previously and why did I switch?
We had another product before this, but we moved away from it to use vRealize Automation. The UI, administration possibilities, and the integration of the overall system were better than the former system, which was not up-to-date.
What other advice do I have?
It improves the work, making it better. It also makes daily work much easier.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
VMware Aria Automation
December 2024
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831,265 professionals have used our research since 2012.
Senior System Analyst at a tech services company with 10,001+ employees
Straightforward Setup And Fast Provisioning.
What is most valuable?
Fast provisioning and integration with public cloud. Our customers want the VMs to be up and running as early as possible. Also, some of our customers need their workloads to be running on the public clouds like AWS to minimize the cost. Using vRA, we can easily integrate AWS and can provision VMs on them.
How has it helped my organization?
Fast provisioning.
What needs improvement?
I don’t see configuration management feasibility. I think there should be a configuration management tool on the user dashboard. It can be used to patch/update the servers provisioned through vRA for an inbuilt facility.
What do I think about the stability of the solution?
We have seen couple of bugs.
What do I think about the scalability of the solution?
Not really.
How are customer service and technical support?
Customer Service:
Good.
Technical Support:Good.
Which solution did I use previously and why did I switch?
Yes. Poor vendor support and less stability.
How was the initial setup?
It was straightforward but they still need to improve the IaaS components.
What's my experience with pricing, setup cost, and licensing?
Compared to other vendors in the market the licensing cost is OK.
Which other solutions did I evaluate?
Yes. HPE.
What other advice do I have?
Go for it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Private Cloud Lead at a tech services company with 10,001+ employees
Multi-Tenancy Enables Using A Single vRA Portal To Configure Multiple Tenants.
What is most valuable?
Multi-tenancy is one of the best features for configuring a single portal for multiple departments/customers. Multi-tenancy allows us to use a single vRA portal to configure multiple tenants with their individual URLs. Also, this feature allows us to use shared infrastructure for multiple tenants.
How has it helped my organization?
The front end portal for end users, which communicates with infrastructure endpoints.
What needs improvement?
The infrastructure part and VM reconfigure need improvement so that the end user can smoothly perform all the tasks which they are directly performing on the endpoints.
For how long have I used the solution?
Three years.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Excellent.
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
Straightforward.
What other advice do I have?
This is one of VMware's best products for automation.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of IT at Interswitch
It provides visibility into the VM space
Pros and Cons
- "It provides visibility into the VM space."
- "The setup is difficult. You need a technical person to help you set it up."
What is our primary use case?
We use it to be able to see everything within our VM space.
How has it helped my organization?
It has helped our organization tremendously.
What is most valuable?
It provides visibility into the VM space.
It is user-friendly to a greater extent.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
I have used the technical support once or twice, and they were good.
Which solution did I use previously and why did I switch?
We are highly virtualized, so we like anything related to VMware because we need the visability their products provide. We need to know what is going on, so we can supervise our operations.
How was the initial setup?
The setup is difficult. You need a technical person to help you set it up.
We have not upgraded yet.
What other advice do I have?
I would recommend this solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Computer Repairman with 5,001-10,000 employees
Enables server virtualization within our environment and grows with our needs
What is our primary use case?
We use it for server virtualization.
What is most valuable?
It's scalable. As the needs of the university grow, it's growing with us.
What needs improvement?
There is room for improvement but, hopefully, everything is being been addressed already. For example, integrations. VMware is going crazy with M&A and integrations take time, so I can't complain.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
I'm very happy to see the partnership with AWS.
How are customer service and technical support?
Technical support is fantastic. They're responsive with tickets.
Which solution did I use previously and why did I switch?
We used a little bit of everything.
How was the initial setup?
The initial setup was complex. It's improving now.
What other advice do I have?
I'm happy with the product. I would absolutely recommend it to a colleague.
When you compare it to other products in the market, it depends on what you're trying to do.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Systems Engineer at a tech services company with 1,001-5,000 employees
One of the valuable features is controlling VM standards. I would like to see more detailed documentation.
What is most valuable?
One of the valuable features is controlling VM standards and server sprawl while at the same time providing the ability for end users to self-provision VMs. This is enabled by the blueprint and resource reclamation features.
How has it helped my organization?
We no longer need to waste cycles manually building VMs and experience delays associated with service requests attached to those build functions.
What needs improvement?
More detailed documentation on implementing feature sets and more examples of real world processes would help.
For how long have I used the solution?
We have used this solution for less than three months.
What do I think about the stability of the solution?
We have not encountered any issues with stability yet.
What do I think about the scalability of the solution?
We have not yet looked into scaling out the solution.
How are customer service and technical support?
I have not needed to use technical support yet.
Which solution did I use previously and why did I switch?
I did not previously use a different solution. This is the first automation tool that I have used.
How was the initial setup?
The initial setup was straightforward. However, the more advanced capabilities of the tool are more difficult to understand and implement.
What's my experience with pricing, setup cost, and licensing?
Be informed and reach out to your VMware sales rep to answer questions.
What other advice do I have?
Take as much training as you can before trying to deploy and use the product.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are a VMware Partner.
Deployment Lead at a tech services company with 10,001+ employees
Self-Service Portal Helps Our Customers Worldwide To Provision Machines.
What is most valuable?
We are part of a Cloud team and vRA self-service portal helps our customers worldwide to provision machines and Day 2 operations automatically without logging tickets and wasting time.
How has it helped my organization?
We are part of a Cloud service provider. It has helped our business to grow and scale.
What needs improvement?
Implementation should not be so complex. Certificate replacement should be easier.
For how long have I used the solution?
Three years.
What do I think about the stability of the solution?
Performance of the service portal seems to be slow at times. Requires a reboot once a month.
What do I think about the scalability of the solution?
We faced no issues with scalability.
How are customer service and technical support?
Technical support is good through Ireland and the US.
Which solution did I use previously and why did I switch?
No, we have been using vRA for three years.
How was the initial setup?
It was complex; the certificate was the worst part.
What's my experience with pricing, setup cost, and licensing?
As an engineer, I didn’t look at the pricing model.
Which other solutions did I evaluate?
No, we are a partner with VMware so that was our choice.
What other advice do I have?
Read the knowledge base articles from VMware.
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Something on the lines of a better management for the "smart" way ubuntu names the interfaces would be nice.
Some more base states for mangling iptables would be good as well