Freshservice vs VMware Aria Automation comparison

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120 views|95 comparisons
96% willing to recommend
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8,238 views|4,830 comparisons
93% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Freshservice and VMware Aria Automation based on real PeerSpot user reviews.

Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Freshservice vs. VMware Aria Automation Report (Updated: May 2024).
772,649 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of Freshservice are the notifications, customization, and flexibility.""Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good.""We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property.""The overall functionality of the product is excellent.""We found the initial setup to be very simple.""The solution’s timely automated triggers increase our IT team’s productivity.""It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do.""There is a nice user interface."

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"The most valuable feature is, instead of doing the VMotion manually, we have automated everything with a script, using vRealize. That means I don't need to think about things like compatibility. The system will do everything for me and just give me a report.""The most valuable feature is the way that it plugs into our monitoring systems, and Infoblox and Puppet.""We are able to provide self-service to all of our IT/development teams to expand and decrease their environments at will.""The most valuable features are the Catalog View and the access control business group. Access provisioning is probably the main use case for us, so we can separate access to different Catalog items among the different business groups and have that tied back to our AD LDAP systems.""Our customers don't have to manage HVAC and space and cooling and all of those things that they used to have to do. Today, all they have to do is provision a server and manage their users.""The whole VMR ecosystem allows us to serve multiple customers, multiple organizations and also multiple units per customer. We can cover every level without using the whole VRA and the rest of the ecosystem. We don't need to use a separate product to provide separate functionalities for the customer. We can cover all the use cases using only one product on our side which is really helpful. T""The operations manager does a fantastic job on the front end because it includes on-premises and cloud use cases.""We have integrated our CICD pipeline into an automatic catalog request through some API calls. It can request and provision new virtual machines behind the NSX load balancer, straight out of the CIDC pipeline and add those nodes to the load balancer, request SSL certs, do SSL termination at the load balancer so that it's not encrypted behind the scenes, all of which has really been helpful."

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Cons
"The analytics could be better.""The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process.""There are some limitations in reporting. For example, I would like to have a report of conversations or replies.""The chat portal is not that great.""Their analytics need improvement.""I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery.""Freshservice could improve the delegation and workflow management features.""Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."

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"The solution could be lighter. As an administrator, I would like to simplify the number of services I need to deploy. They took a significant step in that direction by removing all the Windows dependencies that we had in the past, but there are still a lot of services consuming resources.""The stability is 95 percent. There are some situations where it gets a little bit clumsy. When it gets really big, when you're dealing with a very large deployment, it can be a little bit difficult, but it's better than nothing. It does a significant job, given what it's tasked to do.""The setup needs coding. It's not easy. It's not straightforward.""The most important thing that we missed in vRanger was the possibility to mount several images instantaneously and present it so we can run it immediately.""It is complex to use for new users. It should have automated tools or drag-and-drop functionality.""It has some limitations for scalability, especially for remote data center management. For some components, everything need to be centralized.""The initial setup is complex. There are too many components to integrate, especially when we integrated with different storage types and backup vendors. All the integration made it more complex.""It does go down from time to time. We have some issues with the appliances sometimes and we have to do reboots in the middle of the day. That affects the ability for them to deploy."

More VMware Aria Automation Cons →

Pricing and Cost Advice
  • "It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."
  • "The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."
  • "Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."
  • "One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."
  • "The price of Freshservice could improve, it is expensive."
  • "It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."
  • "Freshservice price is competitive, it is not more than other solutions on the market."
  • "It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."
  • More Freshservice Pricing and Cost Advice →

  • "From the customer perspective, the value was worth it."
  • "I'm very interested in the integration with Puppet. However, my organization doesn't have the funding for something like Puppet right now. If VMware would integrate that feature set (Puppet) into vRA. That would be very awesome."
  • "Better pricing is always handy, but I feel it's at the right price point."
  • "We have seen significant ROI. We used to have physical servers, it took 90 days to get a server, order it, buy it, and get it in. We have it down to 10 minutes, building a server with virtualization, and now that's too slow. So, we let the customer do it at their speed. Therefore, it is pretty much up in a couple of minutes and they have a server."
  • "The solution has helped to increase infrastructure, agility, speed, and provisioning in the time to market."
  • "There is confusion between licensing levels. There are three different licensed versions of vRealize Automation, and there are different things which can happen in each of them."
  • "vRealize automation really should be a front door to the whole VMware suite of products."
  • "As far as value is concerned, it has been essential to our environment. We have been able to deploy VMs quickly and the developers have their own sandbox, so they can spin up and destroy VMs at their own will."
  • More VMware Aria Automation Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of… more »
    Top Answer:The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it… more »
    Top Answer:I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery. This will make a significant improvement in their software and these features… more »
    Top Answer:vROP is a virtualization management solution from VMWare. It is efficient and easy to manage. You can find anything you need from the software interface. It provides complete visibility over… more »
    Top Answer:When it comes to VMware Aria Automation, you have three choices for free runs Hands-on Lab (HOL) Advanced lab A free trial I cannot describe in detail the second and third options as my company… more »
    Top Answer:I was looking at VMware Aria Automation case studies recently and I got the impression that three main kinds of companies were using it most often Social organizations Financial institutions and… more »
    Ranking
    14th
    out of 75 in Cloud Management
    Views
    120
    Comparisons
    95
    Reviews
    20
    Average Words per Review
    748
    Rating
    8.2
    1st
    out of 75 in Cloud Management
    Views
    8,238
    Comparisons
    4,830
    Reviews
    16
    Average Words per Review
    590
    Rating
    7.8
    Comparisons
    Also Known As
    Flint
    VMware vRealize Automation, vRA, VMware DynamicOps Cloud Suite
    Learn More
    Overview

    Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

    Freshservice Features

    Freshservice has many valuable key features. Some of the most useful ones include:

    • ITIL-aligned processes
    • Intelligent AI/ML capabilities
    • Advanced CSAT
    • Extensible platform
    • Self-service portal
    • Smart automations
    • Service catalog
    • Effective monitoring and alerting
    • Out-of-box analytics
    • Mobile app
    • Marketplace apps

    Freshservice Benefits

    There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

    • Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.
    • Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.
    • Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.
    • Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.
    • Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.
    • Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

    A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

    PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

    A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

    VMware Aria Automation is a cloud management tool that allows companies to simplify their cloud experience through a modern automation platform. The solution is designed to deliver self-service clouds, multi-cloud automation with governance, and DevOps-based security and infrastructure management. It helps organizations improve IT agility, efficiency, and productivity through its various features. 

    VMware Aria Automation has multiple use cases that include the following:

    • Self-service multi-cloud: VMware Aria Automation can be used to deliver consistent self-service consumption. Another use case in this area is for delivering infrastructure across VMware Clouds as well as public clouds.

    • Multi-cloud governance: The solution can be used to manage cost, performance, networking, configuration, and security at scale for multi-cloud environments. VMware Aria Automation offers all this with an everything-as-code approach.

    • DevOps for infrastructure: Through VMware Aria Automation, companies can enable a powerful infrastructure as code platform with support for iterative development and infrastructure pipelining.

    • Kubernetes automation: Users can utilize VMware Aria Automation to automate the management of Kubernetes clusters and namespaces with support for vSphere with Tanzu.

    • Security operations: VMware Aria Automation facilitates event-driven automation to deliver full-service IT system compliance enforcement and vulnerability remediation.

    VMware Aria Automation Features

    VMware Aria Automation has various features that allow users to easily perform operations. Some of the solution's capacities include:

    • VMware Cloud agnostic template: This feature allows organizations to use a single cloud template to deploy with Infrastructure as a Code. Deployment options include VMware Cloud as well as major public cloud platforms such as Amazon AWS, Microsoft Azure, Google Cloud, and more.

    • Extensibility and customization: This VMware Aria Automation feature allows users to get full extensibility and customization. This can be achieved through Aria Automation Orchestrator, Action-Based Extensibility (ABX), and built-in integrations with common third-party tools.

    • Self-service multi-cloud: This feature enables users to request and provision infrastructure resources. It can be done across clouds using a unified and consistent Infrastructure as a Service (IaaS) consumption layer, idempotent REST API, and self-service catalog.

    • Centralized policies and governance: VMware Aria Automation offers a feature for users to manage multiple clouds with templatized cloud and policy definition, automated remediation, and cloud environment visibility.

    • Configuration management: Through this feature of the product, day 1 and 2 control can be achieved for virtualized and cloud environments. This can be done with intuitive configuration automation, compliance enforcement, and vulnerability remediation.

    • Infrastructure pipelining: Through this feature, organizations can access user-friendly release automation pipelines. They can be specifically tailored for CI/CD in infrastructure use cases.

    VMware Aria Automation Benefits

    VMware Aria Automation offers its users various benefits. Some of the biggest advantages that the solution brings to companies that utilize it include:

    • VMware Aria Automation provides faster time to market for companies through offloading manual tasks with advanced workflows and agile templating.

    • The solution offers high levels of security and control.

    • This product is suitable for beginners, as it offers a self-service consumption experience for users.

    • VMware Aria Automation accelerates innovation through Infrastructure as Code and DevOps principles.

    • The product provides users with flexibility, as it is compatible with the most popular public cloud solutions.

    • The solution offers fast deployment because of all natively integrated functions.

    Reviews from Real Users

    Awais J., CTO/CEO at a tech services company, likes VMware Aria Automation because it saves a lot of time, provides more visibility, and has extensive automation capabilities.

    An IT consultant at a government rates VMware Aria Automation highly because the product gives you flexibility to analyze and consume resources.

    Sample Customers
    Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
    Rent-a-Center, Amway, Vistra Energy, Liberty Mutual
    Top Industries
    REVIEWERS
    Comms Service Provider22%
    Manufacturing Company17%
    Financial Services Firm17%
    Insurance Company11%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Manufacturing Company7%
    Government6%
    Educational Organization6%
    REVIEWERS
    Financial Services Firm18%
    Healthcare Company15%
    Comms Service Provider11%
    Government9%
    VISITORS READING REVIEWS
    Financial Services Firm15%
    Computer Software Company14%
    Government9%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business60%
    Midsize Enterprise7%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise18%
    Large Enterprise61%
    REVIEWERS
    Small Business12%
    Midsize Enterprise9%
    Large Enterprise79%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise69%
    Buyer's Guide
    Freshservice vs. VMware Aria Automation
    May 2024
    Find out what your peers are saying about Freshservice vs. VMware Aria Automation and other solutions. Updated: May 2024.
    772,649 professionals have used our research since 2012.

    Freshservice is ranked 14th in Cloud Management with 29 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. Freshservice is rated 8.0, while VMware Aria Automation is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and vCenter Orchestrator. See our Freshservice vs. VMware Aria Automation report.

    See our list of best Cloud Management vendors.

    We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.