We performed a comparison between Freshservice and VMware Aria Automation based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of Freshservice are the notifications, customization, and flexibility."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"The overall functionality of the product is excellent."
"We found the initial setup to be very simple."
"The solution’s timely automated triggers increase our IT team’s productivity."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"There is a nice user interface."
"The most valuable feature is, instead of doing the VMotion manually, we have automated everything with a script, using vRealize. That means I don't need to think about things like compatibility. The system will do everything for me and just give me a report."
"The most valuable feature is the way that it plugs into our monitoring systems, and Infoblox and Puppet."
"We are able to provide self-service to all of our IT/development teams to expand and decrease their environments at will."
"The most valuable features are the Catalog View and the access control business group. Access provisioning is probably the main use case for us, so we can separate access to different Catalog items among the different business groups and have that tied back to our AD LDAP systems."
"Our customers don't have to manage HVAC and space and cooling and all of those things that they used to have to do. Today, all they have to do is provision a server and manage their users."
"The whole VMR ecosystem allows us to serve multiple customers, multiple organizations and also multiple units per customer. We can cover every level without using the whole VRA and the rest of the ecosystem. We don't need to use a separate product to provide separate functionalities for the customer. We can cover all the use cases using only one product on our side which is really helpful. T"
"The operations manager does a fantastic job on the front end because it includes on-premises and cloud use cases."
"We have integrated our CICD pipeline into an automatic catalog request through some API calls. It can request and provision new virtual machines behind the NSX load balancer, straight out of the CIDC pipeline and add those nodes to the load balancer, request SSL certs, do SSL termination at the load balancer so that it's not encrypted behind the scenes, all of which has really been helpful."
"The analytics could be better."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"The chat portal is not that great."
"Their analytics need improvement."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"Freshservice could improve the delegation and workflow management features."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"The solution could be lighter. As an administrator, I would like to simplify the number of services I need to deploy. They took a significant step in that direction by removing all the Windows dependencies that we had in the past, but there are still a lot of services consuming resources."
"The stability is 95 percent. There are some situations where it gets a little bit clumsy. When it gets really big, when you're dealing with a very large deployment, it can be a little bit difficult, but it's better than nothing. It does a significant job, given what it's tasked to do."
"The setup needs coding. It's not easy. It's not straightforward."
"The most important thing that we missed in vRanger was the possibility to mount several images instantaneously and present it so we can run it immediately."
"It is complex to use for new users. It should have automated tools or drag-and-drop functionality."
"It has some limitations for scalability, especially for remote data center management. For some components, everything need to be centralized."
"The initial setup is complex. There are too many components to integrate, especially when we integrated with different storage types and backup vendors. All the integration made it more complex."
"It does go down from time to time. We have some issues with the appliances sometimes and we have to do reboots in the middle of the day. That affects the ability for them to deploy."
Freshservice is ranked 14th in Cloud Management with 29 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. Freshservice is rated 8.0, while VMware Aria Automation is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and vCenter Orchestrator. See our Freshservice vs. VMware Aria Automation report.
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