Freshservice vs VMware Aria Automation comparison

Freshworks and VMware are both solutions in the Cloud Management category. Freshworks is ranked #15 with an average rating of 8.5, while VMware is ranked #1 with an average rating of 8.0. Freshworks holds a 0.4% mindshare in CM, compared to VMware’s 11.0% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 94% of VMware users who would recommend it.

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and VMware Aria Automation compete in the ITSM and automation space. Freshservice holds an edge in helpdesk solutions due to its user-friendliness and seamless setup, while VMware Aria Automation's strengths lie in automation and infrastructure orchestration, beneficial for large-scale IT environments.

Features: Freshservice offers an intuitive helpdesk experience, known for its incident management and mobile-friendly interface. Its straightforward implementation process allows rapid deployment, and it seamlessly integrates with ITSM requirements. VMware Aria Automation excels in automating complex IT processes, providing orchestration capabilities and supporting multiple cloud solutions. It allows for extensive customization of workflows in virtual environments, ensuring flexibility and efficiency in infrastructure management.

Room for Improvement: Freshservice could enhance customizable workflows and reporting capabilities and improve integration with tools like Microsoft Outlook. VMware Aria Automation needs better documentation and integration capabilities. Its complex setup process can be arduous, especially in hybrid environments, and it would benefit from more intuitive management features.

Ease of Deployment and Customer Service: Freshservice is known for its easy deployment in both public and private clouds, requiring minimal effort to start. Its customer support is generally responsive, but some users report challenges in accessibility and problem resolution. VMware Aria Automation is primarily suited for on-premises deployments and demands significant expertise for setup. Its support is well-rated, although the product's complexity often requires substantial maintenance effort.

Pricing and ROI: Freshservice provides flexible and competitive pricing models, resulting in a good ROI due to efficient service management capabilities. It is viewed as cost-effective, particularly when compared to other ITSM tools. VMware Aria Automation, with a higher cost, is justified by its enterprise-level capabilities and ROI in large-scale environments. Many users test the open-source community edition before committing to the enterprise version, finding its licensing options suitable for extensive automation needs.

To learn more, read our detailed Freshservice vs. VMware Aria Automation Report (Updated: December 2024).

Buyer's Guide

Freshservice vs. VMware Aria Automation

December 2024

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Categories and Ranking

IBM Turbonomic

Mindshare comparison

As of December 2024, in the Cloud Management category, the mindshare of IBM Turbonomic is 6.3%, down from 6.7% compared to the previous year. The mindshare of Freshservice is 0.4%, up from 0.2% compared to the previous year. The mindshare of VMware Aria Automation is 11.0%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management

Featured Reviews

SubashSubbiah

Assistant Consultant at a tech services company with 10,001+ employees

It can tell us where performance is lagging on the hardware layer, but the reporting on the application layer is lacking

The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer. I would like them to add some apps for physical device load resourcing and physical-to-virtual calculation. It gives excellent recommendations for the virtual layer but doesn't have the capabilities for physical-to-virtual analysis. Automated deployment is something else they could add. Some built-in automation features are helpful, but we aren't effectively using a few. We want a few more automated features, like autoscaling and automatic performance optimization testing would be useful.

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Tim Guilder

Head of Production Technology at ITV

Provides excellent traceability along with improved efficiency and reliability

It would be good to have the product integrated with Google because that's our corporate tool of choice. I'd also like to see a notice board where you can list a summary of the top 10 items being dealt with each day. It's something that would be very helpful. I believe they're working on a chatbot but we haven't seen that as yet. I'd like it to include a space where questions asked to a chatbot can be self-triaged in terms of support or with the ability to point you towards a knowledge-based article. We've been doing some of that ourselves but it would be good to have it through a chatbot.

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NiteshKumar1

Principle consultant at Infosys

Good stability, supports a hybrid model and easy to use

There is an area of improvement. For example, you are migrating from a customer's existing data center to a new target data center. To facilitate this transition, you'll initially need to evaluate the customer's aging hardware hosting VMware, which is nearing the end of its operational life. The customer expresses the intention to upgrade to a newer version, necessitating an overhaul of everything in the new data center. As a Systems Integrator (SI), consultant, or architect, your recommendation would be to acquire the latest hardware with a specified configuration and then install VMware on top of it. However, there's a crucial aspect related to the infrastructure requirements for VMware to run seamlessly on that hardware. If there's an opportunity to potentially reduce these infrastructure prerequisites, it would be highly beneficial. This is because a higher number of VMware licenses requires more infrastructure capacity from Original Equipment Manufacturers (OEMs) or Colocation partners. Consequently, when discussing the operation of this virtualized environment from VMware over a contractual period of five years, the overall cost to the customer is influenced by the infrastructure requirements. If there's a feasible way to decrease these prerequisites for the infrastructure supporting the virtualization layer, it would be advantageous in terms of cost for the customer. Any customer in today's world exists or wants to exist in a hybrid model, so in future releases, we would like to see this. So, going forward, if this virtualized environment would exist, it has to be a combination of on-premise plus public cloud Azure/AWS. It should be more seamless when your interface or when you are interacting with workloads running on-premise VMware/AWS VMware. So it is only there in some capacity and space, and I'm aware of it. And Azure and VMware already have a tie-up on the same lines, but at the same time, if it is more seamless, if it is more interchangeable, if you could move your workloads, or if you can access your workloads or your virtual machines irrespective of whatever platform it is running, whether it is on-premises, or cloud or public cloud, it'll be a lot more comfortable for a user than the user to consume that infrastructure. Firstly, it needs to have a combination of deployment and be more seamless for the customers. Secondly, more software-defined features, more in terms of managing the infrastructure pool in a software-defined way. Managing the infrastructure pool in a more optimized fashion is going to be the key in the upcoming times. It's not just on-premise, but at the same time, it should also be the public cloud as well. Probably because when I meet my customers, this is one thing that I always tell them. I have seen people moving from on-premise public cloud only to realize at the end of the month that they end up paying a higher bill compared to what they were paying when they were running their business on-premise. The reason is that they do not understand or do not realize the full potential of the public cloud, and the way it should be consumed, the way it should be used, and the way it should be scheduled to ensure that the billing at the end of the month is very optimal. You pay for what exactly you need, not everything that you have from the cloud. That's not a way to use the cloud, whether it is on-premise or from the cloud. For example, an enterprise has over 100 applications. Out of that 100 applications, only 25 applications are running the production instances, and the remaining 75 are running non-production instances. It can be a development environment, a test environment, a sandbox, etc. In this case, you need to run only the 25 applications on the public cloud 24/7. You do not need to run your remaining 75 applications 24/7. Because, eventually, your developers, testers, quality managers, and whoever will use the non-production environment only when they're in the office and working on those applications. Then why do we need to have those applications, which are non-production in nature, lower environments? So we're running on the public cloud all the time because, for a cloud provider, it is a virtual machine; whether you are consuming it for production work or non-production work, it is going to charge you the same bill. And if you are not optimizing, if you're not scheduling workloads, you are actually wasting money. You're wasting your money, and your bills, which you are going to pay with the public cloud provider provided, are going to be bad. It's going to be crazy. And then customers do not know what to do in this situation. And you cannot fight with the public cloud provider because they would say, "I had given you all the possibilities, all the opportunities to learn about it, the way you should be functioning it, the way you should be utilizing it. If you are not using it the way it should be used, That's not my problem."

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are the cluster utilization reports and the resource capacity planning. We can simulate how much capacity we can add to the current resources. The individual DM reports and VM-facing recommendations report are also helpful."

"It is a good holistic platform that is easy to use. It works pretty well."

"I only deal with the infrastructure side, so I really couldn't speak to more than load balancing as the most valuable feature for me. It provides specific actions that prevent resource starvation. It always keeps things in perfect balance."

"We have VM placement in Automated mode and currently have all other metrics in Recommend mode."

"The automation and orchestration components are definitely the best part, as you can tell it what it can do and when, and just let it be."

"The feature for optimizing VMs is the most valuable because a number of the agencies have workloads or VMs that are not really being used. Turbonomic enables us to say, 'If you combine these, or if you decide to go with a reserve instance, you will save this much.'"

"We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time."

"I like the analytics that help us optimize compatibility. Whereas Azure Advisor tells us what we have to do, Turbonomic has automation which actually does those things. That means we don't have to be present to get them done and simplifies our IT engineers' jobs."

More IBM Turbonomic pros

"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."

"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."

"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."

"It allowed the development team to concentrate on the client’s requirements instead."

"You can just register and within five to minute minutes, you are ready to go."

"We use the ticketing system primarily, which is very easy to use for all users."

"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."

"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."

More Freshservice pros

"Aria Automation gives you the flexibility to deploy tenants with customized blueprints for permissions and policies. Version 7.8 consisted of multiple products, so you had to deploy a lot of virtual machines on one of the servers. Starting from 8.6, VMware consolidated all the components into one Linux appliance. This allows the option to use vRA or DevOps capabilities."

"vRA helps automate deployment for developers. We do a lot of orchestration or customization within our environment so it will suit each of our customers. So, we have different business units who have their own templates."

"The most valuable feature is the way that it plugs into our monitoring systems, and Infoblox and Puppet."

"The extensibility of it and the customization of a lot of the Blueprints, that you can customize, and the community as a whole. There's a ton of community-generated Blueprints that might be (helpful) to set up a design for your automation needs, that you can use as a base and go on from there and make changes to it."

"It is probably 90 percent quicker to get something out the door than it was before. For developers, depending on who is building VMs for them, sometimes they request anywhere from 20 to 100. Now, we can deploy them in a matter of an hour, where previously it might have taken me three days to deploy out 100 VMs."

"The benefits are that it gives you a heads-up display and dashboard of the way everything's running. The ability to automate around those tasks is really where we get the value."

"It allows some of the tenants to self-provision their machines, so they don't have to wait for us to create the machine for them."

"It's also absolutely easy and intuitive. It uses the same basic layout as the rest of the product suite so it's really easy to navigate, find your way around between the tabs and the areas."

More VMware Aria Automation pros

Cons

"I do not like Turbonomic's new licensing model. The previous model was pretty straightforward, whereas the new model incorporates what most of the vendors are doing now with cores and utilization. Our pricing under the new model will go up quite a bit. Before, it was pretty straightforward, easy to understand, and reasonable."

"It would be nice for them to have a way to do something with physical machines, but I know that is not their strength Thankfully, the majority of our environment is virtual, but it would be nice to see this type of technology across some other platforms. It would be nice to have capacity planning across physical machines."

"The old interface was not the clearest UI in some areas, and could be quite intimidating when first using the tool."

"The implementation could be enhanced."

"The management interface seems to be designed for high-resolution screens. Somebody with a smaller-resolution screen might not like the web interface. I run a 4K monitor on it, so everything fits on the screen. With a lower resolution like 1080, you need to scroll a lot. Everything is in smaller windows. It doesn't seem to be designed for smaller screens."

"I would love to see Turbonomic analyze backup data. We have had people in the past put servers into daily full backups with seven-year retention and where the disk size is two terabytes. So, every single day, there is a two terabyte snapshot put into a Blob somewhere. I would love to see Turbonomic say, "Here are all your backups along with the age of them," to help us manage the savings by not having us spend so much on the storage in Azure. That would be huge."

"They have a long road map when we ask for certain things that will make the product better. It takes time, but that's understandable because there are other things that are higher on the priority list."

"The way it handles updates needs to be improved."

More IBM Turbonomic cons

"The round robin ticketing feature that they have is not ideal."

"Freshservice could improve the delegation and workflow management features."

"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."

"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."

"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."

"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

"I am not too happy with the page layout or screen layout since it always looks messy."

"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."

More Freshservice cons

"I would like to see more automation, more ways to automate automation tasks."

"It's not a smooth upgrade process. For a DTA environment, which is very simple, it is a smooth process, but for our production environment, which is quite enhanced and has a lot of dependencies, it's not easy at all, and it results in a lot of errors... It takes a lot of retries to upgrade which ends up being costly."

"I know you can spin up virtual desktops in vRA, but they're not thin-provisioned. I don't know if that's because the other product, Horizon View, is there, but it would be nice to see more integration."

"Broadcom has acquired the tool, which could lower its pricing. Many customers are moving away from VMware infrastructure towards enterprise systems like Azure or AWS. This shift could be due to two main reasons: pricing and uncertainty about the future, especially regarding how Broadcom will handle licenses and strategy."

"They should make it a little bit more dynamic, a little bit easier to deal with large-scale AD deployments. They need to make it a little more enterprise-ready. That is the one thing that kills us."

"It has some limitations for scalability, especially for remote data center management. For some components, everything need to be centralized."

"The stability needs a lot of work. The troubleshooting component of vRealize is a pain. The administration and the upgrades are not up to the mark. If they were able to improve on that, that would be the best thing and would make it much easier to run it in the enterprise."

"The high price of the tool is an area of concern where improvements are required."

More VMware Aria Automation cons

Pricing and Cost Advice

"Everybody tells me the pricing is high. But the ROIs are great."

"It is an endpoint type license, which is fine. It is not overly expensive."

"What I can advise is to trial the product, taking advantage of the Turbonomic pre-sales implemention support and kickstart training."

"I'm not involved in any of the billing, but my understanding is that is fairly expensive."

"It's worth the time and money investment if you can afford it."

"We felt the pricing was very fair for the product. It is in no way prohibitive for larger deployments, unlike other similar product on the market."

"I know there have been some issues with the billing, when the numbers were first proposed, as to how much we would save. There was a huge miscommunication on our part. Turbonomic was led to believe that we could optimize our AWS footprint, because we didn't know we couldn't. So, we were promised savings of $750,000. Then, when we came to implement Turbonomic, the developers in AWS said, "Absolutely not. You're not putting that in our environment. We can't scale down anything because they coded it." Our AWS environment is a legacy environment. It has all these old applications, where all the developers who have made it are no longer with the company. Those applications generate a ton of money for us. So, if one breaks, we are really in trouble and they didn't want to have to deal with an environment that was changing and couldn't be supported. That number went from $750,000 to about $450,000. However, that wasn't Turbonomic's fault."

"When we have expanded our licensing, it has always been easy to make an ROI-based decision. So, it's reasonably priced. We would like to have it cheaper, but we get more benefit from it than we pay for it. At the end of the day, that's all you can hope for."

More IBM Turbonomic pricing and cost advice

"The price of Freshservice could improve, it is expensive."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"The pricing is reasonable."

"Compared to other tools, Freshservice is affordable."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"The solution may be around 20,000 euros a year."

More Freshservice pricing and cost advice

"The solution is free of cost."

"I would rate the pricing a ten out of ten, with ten being very expensive."

"Customers say this solution is costlier compared to its competitors."

"From a budget point of view, the pricing is a bit on the higher side."

"SaltStack is an open-source product."

"We have seen significant ROI. We used to have physical servers, it took 90 days to get a server, order it, buy it, and get it in. We have it down to 10 minutes, building a server with virtualization, and now that's too slow. So, we let the customer do it at their speed. Therefore, it is pretty much up in a couple of minutes and they have a server."

"It is pricey for what you get."

"They should provide one license for all the sub-products."

More VMware Aria Automation pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

10%

Insurance Company

Computer Software Company

26%

Manufacturing Company

Financial Services Firm

Retailer

Financial Services Firm

14%

Computer Software Company

14%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?

It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...

See all answers

What needs improvement with Turbonomic?

The implementation could be enhanced.

See all answers

What is your primary use case for Turbonomic?

We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...

See all answers

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage c...

See all answers

What is your experience regarding pricing and costs for Freshservice?

The solution offers flat licensing and appears to be cost-effective.

See all answers

What needs improvement with Freshservice?

I experienced some delay in response time for non-function critical queries. Moreover, there's limited experience wit...

See all answers

What's the difference between VMware vRA (automation) and vROps (operations)?

vROP is a virtualization management solution from VMWare. It is efficient and easy to manage. You can find anything y...

See all answers

Is there any way to try VMware Aria Automation for free?

When it comes to VMware Aria Automation, you have three choices for free runs: Hands-on Lab (HOL) Advanced lab A fre...

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Which sectors can benefit the most from VMware Aria Automation?

I was looking at VMware Aria Automation case studies recently and I got the impression that three main kinds of compa...

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Comparisons

VMware Aria Operations vs IBM Turbonomic

Compared 19% of the time

Azure Cost Management vs IBM Turbonomic

Compared 13% of the time

VMware vSphere vs IBM Turbonomic

Compared 9% of the time

Cisco Intersight vs IBM Turbonomic

Compared 8% of the time

ParkMyCloud vs IBM Turbonomic

Compared 4% of the time

More IBM Turbonomic Competitors

ServiceNow vs Freshservice

Compared 27% of the time

Microsoft Project vs Freshservice

Compared 12% of the time

Zendesk vs Freshservice

Compared 11% of the time

ManageEngine ServiceDesk Plus vs Freshservice

Compared 10% of the time

monday.com vs Freshservice

Compared 10% of the time

More Freshservice Competitors

Red Hat Ansible Automation Platform vs VMware Aria Automation

Compared 19% of the time

VMware Aria Operations vs VMware Aria Automation

Compared 14% of the time

VMware Cloud Director vs VMware Aria Automation

Compared 10% of the time

Morpheus vs VMware Aria Automation

Compared 9% of the time

ServiceNow vs VMware Aria Automation

Compared 2% of the time

More VMware Aria Automation Competitors

Product Reports

Buyer's Guide

IBM Turbonomic

December 2024

Download IBM Turbonomic product report

Buyer's Guide

Freshservice

December 2024

Download Freshservice product report

Buyer's Guide

VMware Aria Automation

November 2024

Download VMware Aria Automation product report

Also Known As

Turbonomic, VMTurbo Operations Manager

Flint

VMware vRealize Automation, vRA, VMware DynamicOps Cloud Suite, SaltStack

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IBM

Freshworks

VMware

Interactive Demo

IBM

Demo not available

Freshworks

Demo not available

VMware

Overview

IBM Turbonomic is a performance and cost optimization platform for public, private, and hybrid clouds used by companies to assure application performance while eliminating inefficiencies by dynamically resourcing applications through automated actions.

IBM Turbonomic leverages AI to continuously analyze application resource consumption, deliver insights and dashboards, and make real-time adjustments. Common use cases include cloud cost optimization, cloud migration planning, data center modernization, FinOps acceleration, Kubernetes optimization, sustainable IT, and application resource management. By integrating with various cloud platforms, on-premise infrastructures, and containers, IBM Turbonomic provides a holistic view of the environment, ensuring that resources are allocated efficiently.

The solution is designed to support complex IT environments, offering actionable insights and automated actions that help IT teams proactively manage application performance and infrastructure resources. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years.

IBM Turbonomic manages resources across hybrid and on-premises data centers to ensure efficiency and financial impact awareness. It automates resource allocation, balances memory dynamically, and provides robust performance metrics. Users benefit from its ability to prevent resource starvation and offer cost-saving recommendations through continuous management. Executive Dashboards provide insights for cost justification and resource management, making IT operations simpler with AI-driven automation and actionable recommendations.

What are the most important features of IBM Turbonomic?

Automated Resource Allocation: Dynamically allocates resources for optimal performance.
Dynamic Memory Balancing: Adjusts memory allocation to prevent resource shortages.
Right-Sizing: Sizes VMs accurately for Azure and on-prem environments.
Single Platform Management: Manages resources across hybrid and on-premises data centers.
Proactive Performance Optimization: Continuously optimizes performance to prevent issues.
Kubernetes Support: Enhances container management with robust support.
Cost-Saving Recommendations: Provides actionable tips for reducing expenses.

What benefits should users look for in IBM Turbonomic reviews?

Cost Reduction: Helps minimize expenses through efficient resource management.
Performance Improvement: Enhances application performance by preventing resource starvation.
Detailed Insights: Offers comprehensive analytics to justify costs and resource utilization.
Simplified IT Processes: Uses AI automation to streamline operations.

IBM Turbonomic is implemented across multiple industries, including finance for optimizing peak payroll processing, IT for enhanced virtual server management, and healthcare for reliable performance monitoring. Organizations benefit from its robust automation, ensuring maximum efficiency and cost savings.

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

VMware Aria Automation is a cloud management tool that allows companies to simplify their cloud experience through a modern automation platform. The solution is designed to deliver self-service clouds, multi-cloud automation with governance, and DevOps-based security and infrastructure management. It helps organizations improve IT agility, efficiency, and productivity through its various features.

VMware Aria Automation has multiple use cases that include the following:

Self-service multi-cloud: VMware Aria Automation can be used to deliver consistent self-service consumption. Another use case in this area is for delivering infrastructure across VMware Clouds as well as public clouds.
Multi-cloud governance: The solution can be used to manage cost, performance, networking, configuration, and security at scale for multi-cloud environments. VMware Aria Automation offers all this with an everything-as-code approach.
DevOps for infrastructure: Through VMware Aria Automation, companies can enable a powerful infrastructure as code platform with support for iterative development and infrastructure pipelining.
Kubernetes automation: Users can utilize VMware Aria Automation to automate the management of Kubernetes clusters and namespaces with support for vSphere with Tanzu.
Security operations: VMware Aria Automation facilitates event-driven automation to deliver full-service IT system compliance enforcement and vulnerability remediation.

VMware Aria Automation Features

VMware Aria Automation has various features that allow users to easily perform operations. Some of the solution's capacities include:

VMware Cloud agnostic template: This feature allows organizations to use a single cloud template to deploy with Infrastructure as a Code. Deployment options include VMware Cloud as well as major public cloud platforms such as Amazon AWS, Microsoft Azure, Google Cloud, and more.
Extensibility and customization: This VMware Aria Automation feature allows users to get full extensibility and customization. This can be achieved through Aria Automation Orchestrator, Action-Based Extensibility (ABX), and built-in integrations with common third-party tools.
Self-service multi-cloud: This feature enables users to request and provision infrastructure resources. It can be done across clouds using a unified and consistent Infrastructure as a Service (IaaS) consumption layer, idempotent REST API, and self-service catalog.
Centralized policies and governance: VMware Aria Automation offers a feature for users to manage multiple clouds with templatized cloud and policy definition, automated remediation, and cloud environment visibility.
Configuration management: Through this feature of the product, day 1 and 2 control can be achieved for virtualized and cloud environments. This can be done with intuitive configuration automation, compliance enforcement, and vulnerability remediation.
Infrastructure pipelining: Through this feature, organizations can access user-friendly release automation pipelines. They can be specifically tailored for CI/CD in infrastructure use cases.

VMware Aria Automation Benefits

VMware Aria Automation offers its users various benefits. Some of the biggest advantages that the solution brings to companies that utilize it include:

VMware Aria Automation provides faster time to market for companies through offloading manual tasks with advanced workflows and agile templating.
The solution offers high levels of security and control.
This product is suitable for beginners, as it offers a self-service consumption experience for users.
VMware Aria Automation accelerates innovation through Infrastructure as Code and DevOps principles.
The product provides users with flexibility, as it is compatible with the most popular public cloud solutions.
The solution offers fast deployment because of all natively integrated functions.

Reviews from Real Users

Awais J., CTO/CEO at a tech services company, likes VMware Aria Automation because it saves a lot of time, provides more visibility, and has extensive automation capabilities.

An IT consultant at a government rates VMware Aria Automation highly because the product gives you flexibility to analyze and consume resources.

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Rent-a-Center, Amway, Vistra Energy, Liberty Mutual

Buyer's Guide

Freshservice vs. VMware Aria Automation

December 2024

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