Try our new research platform with insights from 80,000+ expert users

Freshservice vs VMware Aria Automation comparison

Sponsored
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.9
IBM Turbonomic's customer service is praised for prompt, knowledgeable support and efficient issue resolution, maintaining high overall satisfaction.
Sentiment score
7.5
Freshservice support is praised for responsiveness but criticized for navigation challenges, misunderstandings, and inconsistent satisfaction with issue resolution.
No sentiment score available
 

Room For Improvement

Sentiment score
6.0
IBM Turbonomic needs an updated user interface, enhanced reporting, better documentation, and improved integration with third-party tools.
Sentiment score
4.6
Freshservice needs better reporting, customization, integration, and workflow management, along with improvements in analytics and support features.
No sentiment score available
There's limited experience with the CMDB or asset management features.
 

Scalability Issues

Sentiment score
8.0
IBM Turbonomic scales effectively, managing large environments and thousands of virtual machines with flexible licensing and strong support.
Sentiment score
8.4
Freshservice scales well for small to medium businesses, despite customization limits and cost concerns for larger enterprises.
No sentiment score available
 

Setup Cost

No sentiment score available
IBM Turbonomic offers flexible, cost-effective pricing, with significant savings over additional VMware hosts; negotiate for tailored deals.
No sentiment score available
Enterprise buyers should explore Freshservice's flexible licensing and competitive pricing, assessing feature costs and scalability per needs.
No sentiment score available
The solution offers flat licensing and appears to be cost-effective.
 

Stability Issues

Sentiment score
8.7
IBM Turbonomic is highly stable, with minor issues quickly resolved, maintaining strong performance and reliable recovery from disruptions.
Sentiment score
8.5
Freshservice is praised for reliability and stability, with minor issues in integration and data imports occasionally noted by users.
No sentiment score available
 

Valuable Features

Sentiment score
8.2
IBM Turbonomic enhances IT efficiency through automation, resource optimization, workload management, integration, and efficient cost-performance balance.
Sentiment score
8.3
Freshservice excels with its user-friendly design, scalability, and comprehensive features, boosting IT productivity and offering flexible pricing.
No sentiment score available
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (3rd), Cloud Analytics (1st), Cloud Cost Management (1st)
Freshservice
Ranking in Cloud Management
17th
Average Rating
8.0
Reviews Sentiment
7.5
Number of Reviews
33
Ranking in other categories
Help Desk Software (9th), Project Management Software (14th), IT Asset Management (9th), IT Service Management (ITSM) (7th)
VMware Aria Automation
Ranking in Cloud Management
1st
Average Rating
8.0
Reviews Sentiment
7.8
Number of Reviews
169
Ranking in other categories
Configuration Management (7th), Network Automation (3rd), Cloud Security Posture Management (CSPM) (16th), Cloud Infrastructure Entitlement Management (CIEM) (5th)
 

Mindshare comparison

As of November 2024, in the Cloud Management category, the mindshare of IBM Turbonomic is 6.3%, down from 6.6% compared to the previous year. The mindshare of Freshservice is 0.4%, up from 0.2% compared to the previous year. The mindshare of VMware Aria Automation is 10.8%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

SubashSubbiah - PeerSpot reviewer
It can tell us where performance is lagging on the hardware layer, but the reporting on the application layer is lacking
The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer. I would like them to add some apps for physical device load resourcing and physical-to-virtual calculation. It gives excellent recommendations for the virtual layer but doesn't have the capabilities for physical-to-virtual analysis. Automated deployment is something else they could add. Some built-in automation features are helpful, but we aren't effectively using a few. We want a few more automated features, like autoscaling and automatic performance optimization testing would be useful.
Tim Guilder - PeerSpot reviewer
Provides excellent traceability along with improved efficiency and reliability
It would be good to have the product integrated with Google because that's our corporate tool of choice. I'd also like to see a notice board where you can list a summary of the top 10 items being dealt with each day. It's something that would be very helpful. I believe they're working on a chatbot but we haven't seen that as yet. I'd like it to include a space where questions asked to a chatbot can be self-triaged in terms of support or with the ability to point you towards a knowledge-based article. We've been doing some of that ourselves but it would be good to have it through a chatbot.
NiteshKumar1 - PeerSpot reviewer
Good stability, supports a hybrid model and easy to use
There is an area of improvement. For example, you are migrating from a customer's existing data center to a new target data center. To facilitate this transition, you'll initially need to evaluate the customer's aging hardware hosting VMware, which is nearing the end of its operational life. The customer expresses the intention to upgrade to a newer version, necessitating an overhaul of everything in the new data center. As a Systems Integrator (SI), consultant, or architect, your recommendation would be to acquire the latest hardware with a specified configuration and then install VMware on top of it. However, there's a crucial aspect related to the infrastructure requirements for VMware to run seamlessly on that hardware. If there's an opportunity to potentially reduce these infrastructure prerequisites, it would be highly beneficial. This is because a higher number of VMware licenses requires more infrastructure capacity from Original Equipment Manufacturers (OEMs) or Colocation partners. Consequently, when discussing the operation of this virtualized environment from VMware over a contractual period of five years, the overall cost to the customer is influenced by the infrastructure requirements. If there's a feasible way to decrease these prerequisites for the infrastructure supporting the virtualization layer, it would be advantageous in terms of cost for the customer. Any customer in today's world exists or wants to exist in a hybrid model, so in future releases, we would like to see this. So, going forward, if this virtualized environment would exist, it has to be a combination of on-premise plus public cloud Azure/AWS. It should be more seamless when your interface or when you are interacting with workloads running on-premise VMware/AWS VMware. So it is only there in some capacity and space, and I'm aware of it. And Azure and VMware already have a tie-up on the same lines, but at the same time, if it is more seamless, if it is more interchangeable, if you could move your workloads, or if you can access your workloads or your virtual machines irrespective of whatever platform it is running, whether it is on-premises, or cloud or public cloud, it'll be a lot more comfortable for a user than the user to consume that infrastructure. Firstly, it needs to have a combination of deployment and be more seamless for the customers. Secondly, more software-defined features, more in terms of managing the infrastructure pool in a software-defined way. Managing the infrastructure pool in a more optimized fashion is going to be the key in the upcoming times. It's not just on-premise, but at the same time, it should also be the public cloud as well. Probably because when I meet my customers, this is one thing that I always tell them. I have seen people moving from on-premise public cloud only to realize at the end of the month that they end up paying a higher bill compared to what they were paying when they were running their business on-premise. The reason is that they do not understand or do not realize the full potential of the public cloud, and the way it should be consumed, the way it should be used, and the way it should be scheduled to ensure that the billing at the end of the month is very optimal. You pay for what exactly you need, not everything that you have from the cloud. That's not a way to use the cloud, whether it is on-premise or from the cloud. For example, an enterprise has over 100 applications. Out of that 100 applications, only 25 applications are running the production instances, and the remaining 75 are running non-production instances. It can be a development environment, a test environment, a sandbox, etc. In this case, you need to run only the 25 applications on the public cloud 24/7. You do not need to run your remaining 75 applications 24/7. Because, eventually, your developers, testers, quality managers, and whoever will use the non-production environment only when they're in the office and working on those applications. Then why do we need to have those applications, which are non-production in nature, lower environments? So we're running on the public cloud all the time because, for a cloud provider, it is a virtual machine; whether you are consuming it for production work or non-production work, it is going to charge you the same bill. And if you are not optimizing, if you're not scheduling workloads, you are actually wasting money. You're wasting your money, and your bills, which you are going to pay with the public cloud provider provided, are going to be bad. It's going to be crazy. And then customers do not know what to do in this situation. And you cannot fight with the public cloud provider because they would say, "I had given you all the possibilities, all the opportunities to learn about it, the way you should be functioning it, the way you should be utilizing it. If you are not using it the way it should be used, That's not my problem."
report
Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
11%
Government
5%
Computer Software Company
26%
Manufacturing Company
7%
Government
6%
Financial Services Firm
6%
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about Freshservice?
The solution has been very helpful engineering insights into the client's environment. We have been able to manage c...
What is your experience regarding pricing and costs for Freshservice?
We're on the pro model and the pro license. It is kinda expensive. There are several licensing options. We don't use ...
What needs improvement with Freshservice?
There are requirements, not only from our side but from different users worldwide. I work with some community groups ...
What's the difference between VMware vRA (automation) and vROps (operations)?
vROP is a virtualization management solution from VMWare. It is efficient and easy to manage. You can find anything y...
Is there any way to try VMware Aria Automation for free?
When it comes to VMware Aria Automation, you have three choices for free runs: Hands-on Lab (HOL) Advanced lab A fre...
Which sectors can benefit the most from VMware Aria Automation?
I was looking at VMware Aria Automation case studies recently and I got the impression that three main kinds of compa...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
Flint
VMware vRealize Automation, vRA, VMware DynamicOps Cloud Suite, SaltStack
 

Learn More

Video not available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Rent-a-Center, Amway, Vistra Energy, Liberty Mutual
Find out what your peers are saying about Freshservice vs. VMware Aria Automation and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.