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VMware Carbon Black Cloud pros and cons

Vendor: VMware
4.2 out of 5
302 followers
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Pros & Cons summary

VMware Carbon Black Cloud provides effective detection, response, and quarantining features with the capability to isolate a host. The software is stable, scalable, and offers efficient technical support but detects too many false positives initially. With real-time protection and a lightweight design, it has minimal impact on end-users. However, performance issues exist on Windows Server, and training, product marketing, and support in the Middle East need improvement.

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Prominent pros & cons

PROS

VMware Carbon Black Cloud provides effective detection, response, and quarantine capabilities.
It offers the ability to isolate a host to prevent the spread of threats within a network.
VMware Carbon Black Cloud is stable, scalable, and operates smoothly.
It assists in managing security threats by providing good baseline EDR and process-level management.
Threat hunting is a highly valuable feature of VMware Carbon Black Cloud, enhancing security monitoring and response.

CONS

VMware Carbon Black Cloud detects too many false positives initially and could integrate better with other security solutions.
There have been performance issues when deploying on Windows Server.
Training and education for both partners and customers, including product marketing, need improvement.
Support team needs improvement, often requiring a lot of information and taking a long time to respond.
Technical support should be improved due to scarcity of support teams in the Middle East.
 

VMware Carbon Black Cloud Pros review quotes

reviewer1259415 - PeerSpot reviewer
Feb 13, 2020
The detection response and quarantining are very good features.
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GS
Jun 8, 2023
It is nice when you're in a situation where you think someone's device is compromised and that there's some malware getting into your fleet.
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it_user835122 - PeerSpot reviewer
Mar 11, 2018
The enhanced logging and data analysis of the incident response and investigation components allowed us to quickly identify and resolve security issues before they could spread.
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VMware Carbon Black Cloud
November 2024
Free Report: VMware Carbon Black Cloud Reviews and More
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CBresponse677 - PeerSpot reviewer
Jul 21, 2019
The market information they gather from the community is really good. Their configuration capabilities are good.
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reviewer2310093 - PeerSpot reviewer
Nov 15, 2023
The most valuable features are its lightweight design, ensuring minimal impact on end-users, and its real-time protection.
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Tom Kar - PeerSpot reviewer
Sep 5, 2023
VMware Carbon Black Cloud is a user-friendly solution that can isolate machines from the rest of the network.
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Security83d6 - PeerSpot reviewer
Mar 11, 2019
The most valuable features are the threat-hunting and the batch console.
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IT
Jul 2, 2019
Carbon Black insures the probability that any ransomware will be stopped before spreading.
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Nhut Vu - PeerSpot reviewer
Jan 18, 2022
Setting up and managing the setup for this solution is okay. It is stable, scalable, and it runs just fine. No issues with technical support.
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it_user870717 - PeerSpot reviewer
May 10, 2018
Carbon Black Cb Response excels at providing context to indicators when responding to incidents. It allows responders to understand the entire scope of an incident and quickly contain it to minimize impact and disruption.
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Show 8 more reviews (out of 18)
 

VMware Carbon Black Cloud Cons review quotes

reviewer1259415 - PeerSpot reviewer
Feb 13, 2020
The product detects too many false positives initially and it could integrate better with other security solutions.
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GS
Jun 8, 2023
The support team of Carbon Black CB Response needs improvement. At present, they need a lot of information. Then they give you an answer that they already gave you. You tell them it didn't work, and then they take a long time.
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it_user835122 - PeerSpot reviewer
Mar 11, 2018
The biggest issue I encountered was one where old logs were not being overwritten as expected so the system drive kept filling up from time to time. However, support was usually quite responsive and happy to jump on a remote session to take a look at it for us. That log bug has probably been resolved with an update by now.
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Buyer's Guide
VMware Carbon Black Cloud
November 2024
Free Report: VMware Carbon Black Cloud Reviews and More
Learn what your peers think about VMware Carbon Black Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
DOWNLOAD NOW
816,636 professionals have used our research since 2012.
CBresponse677 - PeerSpot reviewer
Jul 21, 2019
They have different products, but if we wanted to take their protection and their EPR, then we would need to have two agents
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reviewer2310093 - PeerSpot reviewer
Nov 15, 2023
One area for improvement is the maturity of its vulnerability features.
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Tom Kar - PeerSpot reviewer
Sep 5, 2023
Additionally, it is complex to use, and the pricing should be improved.
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Security83d6 - PeerSpot reviewer
Mar 11, 2019
They need to improve the batch console. It needs more capabilities. We are limited by the ones it provides...
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IT
Jul 2, 2019
The cloud console has a lot of bugs and issues in the analysis part.
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Nhut Vu - PeerSpot reviewer
Jan 18, 2022
Training and education for both partner and customer, including product marketing need to be improved.
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it_user870717 - PeerSpot reviewer
May 10, 2018
The solution needs to simplify the process of adding custom watchlists, as well as embrace YARA for rule creation.
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Show 8 more reviews (out of 18)

Product Categories

Product Categories
Security Incident Response
Endpoint Detection and Response (EDR)

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Product Categories

Product Categories
Security Incident Response
Endpoint Detection and Response (EDR)

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