IBM Resilient vs VMware Carbon Black Cloud comparison

IBM and VMware are both solutions in the Security Incident Response category. IBM is ranked #3 with an average rating of 7.5, while VMware is ranked #4 with an average rating of 8.0. IBM holds a 13.9% mindshare in IRP, compared to VMware’s 8.6% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 93% of VMware users who would recommend it.

IBM Resilient

Read 18 IBM Resilient reviews

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151 Comparison Views

75% willing to recommend

VMware Carbon Black Cloud

Read 18 VMware Carbon Black Cloud reviews

231 Views
191 Comparison Views

93% willing to recommend

IBM Resilient

VMware Carbon Black Cloud

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Executive SummaryUpdated on Jan 2, 2025

IBM Resilient and VMware Carbon Black Cloud are both powerful solutions in the incident response and endpoint protection market. IBM Resilient has an upper hand in flexibility and comprehensive integration, while VMware Carbon Black Cloud is more efficient in threat hunting and real-time response.

Features: IBM Resilient is known for its incident response capabilities, ease of integration with IBM tools, flexibility, and comprehensive stack that supports customization and dynamic management of security incidents. VMware Carbon Black Cloud excels in threat hunting and real-time response, providing efficient context during incidents and scalability across platforms, emphasizing its endpoint protection.

Room for Improvement: IBM Resilient could improve its integration with third-party solutions, technical support, and pricing adjustments. VMware Carbon Black Cloud needs enhancements in user experience with streamlined watchlist management, better network communication visibility, and reduced false positives.

Ease of Deployment and Customer Service: IBM Resilient offers flexibility with on-premises deployment but has reports of delayed technical support responses, indicating a need for better response times. VMware Carbon Black Cloud provides hybrid and public cloud deployment options but faces challenges in specialized technical support availability, with average user satisfaction levels.

Pricing and ROI: IBM Resilient is seen as moderately expensive, with enterprise licensing based on user volume, raising concerns about high support and renewal costs. VMware Carbon Black Cloud is perceived as expensive but offers significant cost savings through its licensing model, although both solutions encounter challenges in calculating precise ROI.

To learn more, read our detailed IBM Resilient vs. VMware Carbon Black Cloud Report (Updated: January 2025).

Buyer's Guide

IBM Resilient vs. VMware Carbon Black Cloud

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Resilient

Ranking in Security Incident Response

3rd

Average Rating

7.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Security Orchestration Automation and Response (SOAR) (8th)

VMware Carbon Black Cloud

Ranking in Security Incident Response

4th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Endpoint Detection and Response (EDR) (29th)

Mindshare comparison

As of January 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 13.9%, up from 6.2% compared to the previous year. The mindshare of VMware Carbon Black Cloud is 8.6%, down from 11.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response

Featured Reviews

Usman Bhatti

Senior Officer Security Operations Center at a financial services firm with 10,001+ employees

Simple deployment, scalable, but lacking third-party solution compatibility

Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.

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Tom Kar

Senior Security Specialist at Sopra

Shows promise for endpoint detection and response, with room for improvement in complexity and pricing

VMware Carbon Black Cloud is a user-friendly solution that can isolate machines from the rest of the network. When a machine is quarantined, it cannot communicate with any other machines on the network except for the Carbon Black Cloud server. This allows you to investigate the machine without the risk of malware escaping to the network. Carbon Black Cloud's server can communicate with the quarantined machine through DNS and VSCP. This allows you to collect data from the machine, such as system logs, process activity, and registry changes. This data can be used to investigate the infection and determine the next steps. CrowdStrike and Cybereason are also popular EDR solutions. They offer similar features to VMware Carbon Black Cloud but may have different strengths and weaknesses. It is important to evaluate all of your options before choosing an EDR solution. Additionally, it is complex to use, and the pricing should be improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of IBM Resilient are its flexibility and customization options for incident response."

"The UBA, User Behavior Analytics, is very good."

"The solution is simple to use and to integrate with IBM QRadar."

"What I like most about IBM Resilient is that it has a complete stack, which means you don't need to use different OEM products because you have all you need under the IBM Resilient umbrella. You don't need to worry much about integrations and components because you're working with tested and proven architecture."

"The product is very good at incident response."

"It's really simple and has a flexible interface."

"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."

"The solution is easy to use."

More IBM Resilient pros

"VMware Carbon Black Cloud is a user-friendly solution that can isolate machines from the rest of the network."

"The ability to isolate an endpoint with only the host name and a click of a button is a major time saver."

"Probably the most valuable feature of CB Response is its ability to isolate a host and take it off the network, so it's not spreading anything. We have two security operations centers around the globe. When an SOC analyst sees something on an endpoint, they can use Carbon Black Response to isolate that host from the customer's environment and prevent any kind of lateral spread."

"The solution does very well as a baseline EDR and provides good process-level management."

"We also took full advantage of its incident response reporting capabilities to act as a “black box” for our infrastructure around strings of suspicious activity. The reporting and incident response capabilities were incredibly helpful during active security concerns."

"The ability to quickly isolate a system from the network, while still being able to perform some forensics and mitigation work remotely, was of great value to us since we had many mobile and distributed systems."

"The market information they gather from the community is really good. Their configuration capabilities are good."

"We are able to remotely isolate exploited endpoints in seconds and perform a live deep dive of any endpoint into its running processes (as necessary) without the need for extra scripts."

More VMware Carbon Black Cloud pros

Cons

"The ability to analyze incidents needs to be improved in the solution."

"What could make IBM Resilient better is if IBM increased the number of built-in integrations with different products from other vendors or third-party products."

"IBM Resilient is quite complex, including its configuration."

"One thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading."

"IBM Resilient could integrate better with my tools."

"The response time of the support is an area of concern where improvements are required."

"The initial setup is complex."

"It is not very straightforward to set up custom integrations, especially with services like Azure. You need an additional server for integration."

More IBM Resilient cons

"The support team of Carbon Black CB Response needs improvement. At present, they need a lot of information. Then they give you an answer that they already gave you. You tell them it didn't work, and then they take a long time."

"Additionally, it is complex to use, and the pricing should be improved."

"Setup is incredibly complex and poorly documented. Every time an upgrade was needed we would need to engage Professional Services for troubleshooting help. Certificates and web services proved to be the most significant sticking points. Since the product runs on a Linux platform, perhaps having staff with more Linux experience could have alleviated some difficulty."

"Technical support for the solution should be improved because there is a scarcity of support teams in the Middle East."

"We are subscribed to FS-ISAC threat indicator, but have been unsuccessful in adding it to our alliance feeds."

"The solution needs to simplify the process of adding custom watchlists, as well as embrace YARA for rule creation."

"It's not highly available, so you have to have a core server. If the primary server goes down, you need a new one. It's not available at the same time, however. It's not automatically swapped from one server to another."

"Training and education for both partner and customer, including product marketing need to be improved."

More VMware Carbon Black Cloud cons

Pricing and Cost Advice

"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."

"Pricing for the solution is good, in my opinion."

"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."

"The cost of the product is quite high."

"There is a license you need to pay for in order to use this product."

"It is very expensive."

"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."

"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."

More IBM Resilient pricing and cost advice

"You need to pay for the licensing of the product. The pricing is costly."

"Purchase Professional Services up front as part of the implementation package, then renew hours annually to ensure you have adequate support for upgrades and enhancements. Overbuy by at least 10% to account for infrastructure growth."

"We had no issues purchasing through our preferred reseller and were able to get a fair price even when not purchasing direct. Carbon Black Enterprise Response didn’t break the bank, though adding on the matching antivirus and anti-malware components of the Protect product was more than we could afford, even with some discounting. Cb Response is really designed to complement Carbon Black’s Defense product. While Response can be used on its own, coupling with Defense seems like the best strategy if you can afford the price tag."

"Pricing for this solution could be made lower."

"VMware Carbon Black Cloud is an expensive solution."

"The solution is very inexpensive so there is great cost savings to using it."

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Government

11%

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

14%

Real Estate/Law Firm

12%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Resilient?

It is a stable solution...It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for IBM Resilient?

I am not the one in charge of pricing, so I am not sure about the costs.

See all answers

What needs improvement with IBM Resilient?

Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.

See all answers

What to choose: an endpoint antivirus, an EDR solution or both?

I can recommend Carbon Black, an award-winning next-gen anti-virus (NGAV) and endpoint detection and response (EDR) security solution. The CB Predictive Security Cloud platform combines multiple hi...

See all answers

What's the difference between Carbon Black CB Response and Carbon Black CB Defense?

Carbon Black offers two different levels of Endpoint Detection and Response. One is the VM Carbon Black Cloud Endpoint Standard (CB Defense), and the other is the Carbon Black Endpoint Detection an...

See all answers

What do you like most about Carbon Black CB Response?

Threat hunting is the most valuable feature of VMware Carbon Black Cloud.

See all answers

Comparisons

Palo Alto Networks Cortex XSOAR vs IBM Resilient

Compared 38% of the time

IBM Security QRadar vs IBM Resilient

Compared 17% of the time

ServiceNow Security Operations vs IBM Resilient

Compared 17% of the time

Splunk SOAR vs IBM Resilient

Compared 17% of the time

Fortinet FortiSOAR vs IBM Resilient

Compared 8% of the time

More IBM Resilient Competitors

VMware Carbon Black Endpoint vs VMware Carbon Black Cloud

Compared 30% of the time

Rapid7 InsightIDR vs VMware Carbon Black Cloud

Compared 30% of the time

Splunk SOAR vs VMware Carbon Black Cloud

Compared 27% of the time

Palo Alto Networks Cortex XSOAR vs VMware Carbon Black Cloud

Compared 13% of the time

More VMware Carbon Black Cloud Competitors

Product Reports

Buyer's Guide

IBM Resilient

January 2025

Download IBM Resilient product report

Buyer's Guide

VMware Carbon Black Cloud

December 2024

Download VMware Carbon Black Cloud product report

Also Known As

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Carbon Black CB Response

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VMware

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

Fortify Endpoint and Workload Protection Legacy approaches fall short as cybercriminals update tactics and obscure their actions. Get advanced cybersecurity fueled by behavioral analytics to spot minor fluctuations and adapt in response. Recognize New Threats Analyze attackers’ behavior patterns to detect and stop never-before-seen attacks with continuous endpoint activity data monitoring. Don’t get stuck analyzing only what’s worked in the past. Simplify Your Security Stack Streamline the response to potential incidents with a unified endpoint agent and console. Minimize downtime responding to incidents and return critical CPU cycles back to the business.

Sample Customers

Golden Living, Health Equity, USA Funds

ALLETE belk

Buyer's Guide

IBM Resilient vs. VMware Carbon Black Cloud

January 2025

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