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Project Consultant at SysGroup PLC
MSP
Reasonably priced, secure, and simple setup
Pros and Cons
  • "The most valuable features of the WatchGuard Firebox are all the security and updated features. You are able to configure the solution from the cloud platform and the application and web interface are very nice."
  • "They are working on cloud-based options. However, they do not have the options fully functional in their solution at this time."

What is most valuable?

The most valuable features of the WatchGuard Firebox are all the security and updated features. You are able to configure the solution from the cloud platform and the application and web interface are very nice.

Since I have been using this solution I have not been hacked or had any problems.

What needs improvement?

They are working on cloud-based options. However, they do not have the options fully functional in their solution at this time.

For how long have I used the solution?

I have been using WatchGuard Firebox for approximately five years.

What do I think about the stability of the solution?

WatchGuard Firebox is stable.

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WatchGuard Firebox
October 2024
Learn what your peers think about WatchGuard Firebox. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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What do I think about the scalability of the solution?

The scalability of the WatchGuard Firebox is good.

How are customer service and support?

The technical support is good from WatchGuard Firebox.

How was the initial setup?

The initial setup was easy, and the time it took was a couple of hours.

What's my experience with pricing, setup cost, and licensing?

The price of the WatchGuard Firebox is reasonable.

What other advice do I have?

I rate WatchGuard Firebox an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Surjith Cs - PeerSpot reviewer
Sr.System Administrator at a computer software company with 201-500 employees
Real User
Improved our security at a lower price
Pros and Cons
  • "The most valuable features are the VPN and web blocker security."
  • "An area for improvement is that when we use a web administration link, there is no security."

What is our primary use case?

We use Watchguard as a firewall and a VPN.

How has it helped my organization?

WatchGuard has improved our security.

What is most valuable?

The most valuable features are the VPN and web blocker security.

What needs improvement?

An area for improvement is that when we use a web administration link, there is no security.

For how long have I used the solution?

I've been using WatchGuard for the past five years.

What do I think about the stability of the solution?

Watchguard is stable.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and support?

The technical support is very fast - when we raise an incident, we get a solution in no time.

Which solution did I use previously and why did I switch?

I previously used FortiGate.

How was the initial setup?

The installation was straightforward and took between one and two hours. I would rate our experience with the initial setup as four out of five.

What about the implementation team?

I installed this solution by myself.

What's my experience with pricing, setup cost, and licensing?

We're currently renewing our license on a three-year basis. The licensing costs are comparatively lower than other providers, and I would rate the pricing as five out of five.

What other advice do I have?

I would give this solution a rating of eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
WatchGuard Firebox
October 2024
Learn what your peers think about WatchGuard Firebox. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Reseller
A user-friendly, stable, and scalable solution that runs for a long time and can be deployed remotely
Pros and Cons
  • "The ease of use is most valuable. You can quickly train someone who hasn't seen a firewall in life. You can get people up to speed, and in a few months, they are able to manage this product very easily. It is a very user-friendly, scalable, and stable product. Its price is also spot-on."
  • "Its documentation could be improved. Sometimes, you need to search a bit longer to find what you are looking for."

What is our primary use case?

We are using it for firewalling and providing wireless network connectivity for access points. It is a standard product for our infrastructure. 

How has it helped my organization?

We can implement it very easily. There are some standards that we can explain to our colleagues. It is easy to maintain the same type of installation at various customer locations. It is easy to pass on the information to our team about how to implement it in the same way.

What is most valuable?

The ease of use is most valuable. You can quickly train someone who hasn't seen a firewall in life. You can get people up to speed, and in a few months, they are able to manage this product very easily. It is a very user-friendly, scalable, and stable product. Its price is also spot-on.

What needs improvement?

Its documentation could be improved. Sometimes, you need to search a bit longer to find what you are looking for.

For how long have I used the solution?

I have been using this solution since 2014.

What do I think about the stability of the solution?

It is a very stable product. Usually, we have several years of uptime on WatchGuard Fireboxes. They can run for very long without any issues.

What do I think about the scalability of the solution?

It is very scalable. We have several customers with several sites, and we can easily extend the network by using Fireboxes at several sites with site-to-site tunnels. If you use the WatchGuard system management software, you can even drag two Fireboxes together, and they automatically make their own tunnel. You don't even have to perform any additional tasks. It is very user-friendly in terms of scalability.

How are customer service and technical support?

We get good support. It can take a bit longer only in the case of a specific problem that even they are not aware of, but that's the case with many of their competitors. In general, their support is very good.

How was the initial setup?

It is fairly easy to deploy. You can also deploy it remotely. It provides a very easy and out-of-the-box experience.

What's my experience with pricing, setup cost, and licensing?

It has a very good price. It is not the most expensive one, and it is also not the cheapest one. It is just spot-on in terms of price.

Which other solutions did I evaluate?

We evaluated Fortinet and Cisco. We chose WatchGuard because we wanted our engineers to be able to learn and work with the product in a very short amount of time.

When comparing Fortinet and WatchGuard, in the past, Fortinet was before WatchGuard in providing the features for directly resolving DNS names and hostnames and making additions to the rules. A few months later, WatchGuard also implemented these features. Nowadays, it goes both ways.

What other advice do I have?

I would advise others to definitely take the WatchGuard Essential Security training course, which is a four-day or three-day course. It really gives a broad overview of the product. You get a good, basic, and overall feeling of the product. You can take it in groups. We normally go with four to five engineers of our company. Most of the time, after that course, you can implement the basic product and even scale it out to many more locations without requiring additional training.

I would rate WatchGuard Firebox a nine out of ten. I am pretty satisfied with this solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
reviewer1333353 - PeerSpot reviewer
Principal at a consumer goods company with 1-10 employees
Real User
We set it up and it's been running since then without issues and with good throughput
Pros and Cons
  • "The main reason we went with it was the security protocols. They were more robust on this device."

    What is our primary use case?

    We just use it as a secondary WiFi device. We're a small office and we needed to set up a WiFi device for a few of our employees.

    How has it helped my organization?

    The way it saves me time is that there is no maintenance. Once we set it up, there's nothing else for us to do on a regular basis. It might be saving me about an hour a month.

    What is most valuable?

    • It has a good signal.
    • We haven't had any security issues.
    • The usability has been good. We haven't had any problems with it.
    • The performance has been good. We haven't had any issues with the performance.

    For how long have I used the solution?

    We have been using WatchGuard Firebox for about two years.

    What do I think about the stability of the solution?

    We haven't had any issues with it. We set it up and it's been running since we set it up.

    What do I think about the scalability of the solution?

    We don't have any plans to increase usage. It just services our one office, with eight users.

    How are customer service and technical support?

    We have not had to use their technical support.

    Which solution did I use previously and why did I switch?

    We did not have a wireless solution before Firebox. The main reason we went with it was the security protocols. They were more robust on this device.

    How was the initial setup?

    The setup was easy enough. It was more or less plug-and-play. There weren't a lot of settings that we had to run through. The setup wasn't that complicated. It took about two hours and there was just one person involved.

    What was our ROI?

    The addition of the WiFi saves us from usage of our data plan. We have had some cost savings there.

    What's my experience with pricing, setup cost, and licensing?

    The pricing was in line with everyone else; maybe slightly higher. That's why it's not a 10 out of 10.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1082562 - PeerSpot reviewer
    Information Systems Administrator at a logistics company with 51-200 employees
    Real User
    Highly stable, easy to use, and excellent support
    Pros and Cons
    • "The most valuable feature of WatchGuard Firebox is its ease of use."
    • "WatchGuard Firebox could improve the speed of updates, such as new features or improvements. However, they are frequently improving the solution in many areas, such as geo-locations, definitions, and web blocking."

    What is our primary use case?

    We're using WatchGuard Firebox for multi-factor authentication (MFA), layer three switching, and to segregate our industrial network from our corporate network.

    What is most valuable?

    The most valuable feature of WatchGuard Firebox is its ease of use.

    What needs improvement?

    WatchGuard Firebox could improve the speed of updates, such as new features or improvements. However, they are frequently improving the solution in many areas, such as geo-locations, definitions, and web blocking.

    For how long have I used the solution?

    I have been using WatchGuard Firebox for approximately six years.

    What do I think about the stability of the solution?

    The stability of WatchGuard Firebox is very stable.

    What do I think about the scalability of the solution?

    WatchGuard Firebox is very scalable. We're using it in a redundant system with two stacked together. It has good redundancy and is good for failover.

    Our whole company of approximately 100 users is using the solution.

    How are customer service and support?

    The support from WatchGuard Firebox is very good.

    How would you rate customer service and support?

    Positive

    What about the implementation team?

    We have one system administrator doing the support and maintenance of the WatchGuard Firebox.

    What's my experience with pricing, setup cost, and licensing?

    We license the WatchGuard Firebox annually. There are different types of subscriptions available. We are paying approximately $15,000 annually. The cost can increase if you purchase different subscriptions.

    What other advice do I have?

    You can purchase the solution without support, but I would strongly recommend the support. The support is great.

    I rate WatchGuard Firebox an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1753128 - PeerSpot reviewer
    IT Technician at a real estate/law firm with 11-50 employees
    Real User
    Excellent support, very stable, and fairly easy to use
    Pros and Cons
    • "Their support is excellent, and the stability is very good."
    • "Some of the configuration options are somewhat confusing."

    What is our primary use case?

    WatchGuard Firebox is our daily firewall. It gets used on a regular basis.

    It is deployed locally. We are using its latest version.

    What is most valuable?

    Their support is excellent, and the stability is very good.

    What needs improvement?

    Some of the configuration options are somewhat confusing.

    What do I think about the stability of the solution?

    It has been very stable.

    How are customer service and support?

    Their support is excellent.

    What other advice do I have?

    It is very stable and fairly easy to use.

    I would rate it an eight out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    IT Head at Patil Group
    Real User
    Useful site-to-site controls and overall good functionality
    Pros and Cons
    • "The main features of the solution are the control of the site-to-site network access and the overall features."
    • "The solution can improve by adding a feature to tag a MAC address of a computer system in the policy and more IP configuration settings."

    What is our primary use case?

    We use WatchGuard Firebox for network security in our offices.

    What is most valuable?

    The main features of the solution are the control of the site-to-site network access and the overall features.

    What needs improvement?

    The solution can improve by adding a feature to tag a MAC address of a computer system in the policy and more IP configuration settings.

    For how long have I used the solution?

    I have been using this solution for approximately ten years.

    How are customer service and technical support?

    We did not need to use technical support.

    What about the implementation team?

    The implementation of the solution was done by our IT management team.

    What other advice do I have?

    I rate WatchGuard Firebox an eight out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1229901 - PeerSpot reviewer
    VP IT at a real estate/law firm with 51-200 employees
    Real User
    Protects us from viruses and intrusions and provides us with good throughput
    Pros and Cons
    • "The most valuable feature is the ease of use of the interface."
    • "The reporting is a little on the weak side. I would like to see a better reporting set and easier drill-down options."

    What is our primary use case?

    It's our primary edge firewall at the home office. We have two M470s running Active-Passive. We have about 100 users in total here. Everything runs through the firewall, so the users run the gamut from analysts to accountants to executives.

    How has it helped my organization?

    It protects us from viruses and intrusions.

    It has also saved me time, about an hour per month.

    What is most valuable?

    The most valuable feature is the ease of use of the interface. The usability is good. It's a firewall, it does its job and it does it well.

    The throughput also seems to be good. I don't have any issues with throughput.

    The management features are good.

    What needs improvement?

    The reporting is a little on the weak side. I would like to see a better reporting set and easier drill-down options.

    For how long have I used the solution?

    I've been with the company for a year and they were already on WatchGuard when I got here.

    What do I think about the stability of the solution?

    The stability is good. It runs well.

    What do I think about the scalability of the solution?

    I haven't had reason to scale it. It's the edge firewall and it's used extensively. We're a pretty small environment with a couple of hundred devices.

    What's my experience with pricing, setup cost, and licensing?

    We pay yearly.

    What other advice do I have?

    It's just me who is responsible for deployment and maintenance of the solution.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Buyer's Guide
    Download our free WatchGuard Firebox Report and get advice and tips from experienced pros sharing their opinions.
    Updated: October 2024
    Buyer's Guide
    Download our free WatchGuard Firebox Report and get advice and tips from experienced pros sharing their opinions.