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Sophos XGS vs WatchGuard Firebox comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.1
Fortinet FortiGate's customer service is praised for problem-solving but criticized for inconsistent response times and language barriers.
Sentiment score
6.5
User opinions on Sophos XGS support vary, praising expertise but criticizing response delays and regional language communication gaps.
Sentiment score
7.2
WatchGuard Firebox's customer support is generally seen as responsive and knowledgeable, with quick resolutions and professional service.
The response time for a critical priority one issue was over four hours and they only responded because we threatened legal action for them violating our support contract.
They say they will respond in 24 hours, but I have received responses in a maximum of one hour, which is impressive.
The technical support from Fortinet FortiGate is 24 hours a day seven days a week, and 365 days a year.
Technical support from Sophos is always available.
The technical support by Sophos is great.
The response time from Sophos technical support can be slow in most cases, which can be challenging.
 

Room For Improvement

Sentiment score
4.6
Fortinet FortiGate needs improvements in stability, usability, integration, cost-effectiveness, and documentation for enhanced user satisfaction and performance.
Sentiment score
4.4
Sophos XGS could benefit from better integration, UI, scalability, support, detailed reporting, simplified configuration, and pricing adjustments.
Sentiment score
4.7
Users report issues with WatchGuard Firebox including pricing, usability, support, complexity, integration, advanced features, malware detection, scalability, and update frequency.
FortiWAN supports OSPF but does not support the BGP protocol.
Fortinet VPN and DDoS capabilities are great, yet we need to provide a solution that enables CASB and integration to the cloud.
The relationship between their accounts team and my leadership team seems to be the reason for phasing out FortiGate.
It would be beneficial if Sophos XGS offered an end-to-end solution with competitive pricing.
Reducing the complexity of creating rules would make it easier for administrators, especially when troubleshooting and managing.
There could be improvements for IPsec VPN setup.
 

Scalability Issues

Sentiment score
7.1
Fortinet FortiGate is scalable, flexible, and adaptable, though some face hardware upgrades and licensing challenges during deployment sizes.
Sentiment score
6.8
Sophos XGS is scalable, praised for virtual options and high-availability, but faces limitations with hardware at higher scales.
Sentiment score
8.8
WatchGuard Firebox scales well with appropriate hardware, praised for configuration ease, but some face limitations in large-scale environments.
The devices will usually fail way before reaching the capacity advertised in the data sheets, especially when you activate several of the features the device can handle.
The solution is working and it is still stable even across all of these devices and servers.
We have over 10,000 users behind it.
I would rate its scalability seven out of ten since modules can be added.
 

Setup Cost

Sentiment score
7.4
Fortinet FortiGate offers competitive pricing with varied costs; affordable long-term licenses, though renewal complexity can accumulate costs.
Sentiment score
6.7
Sophos XGS pricing is considered reasonable with costs based on hardware, licensing, and competitive with similar solutions.
Sentiment score
8.0
WatchGuard Firebox is considered affordable with three-year licenses, offering good value compared to Cisco and SonicWall.
The cost of the original deployment fell below £5,000, and licenses are priced at around £3,000.
Every time you upgrade your license, you also get insurance for the equipment.
Overall, FortiGate is affordable.
The last instance I purchased was for three years, around $3,700 for SDG 125.
pricing is rated eight out of ten, indicating that it may be relatively expensive.
The pricing of Sophos XGS is not very high or very low; it's medium.
 

Stability Issues

Sentiment score
7.9
Fortinet FortiGate is praised for its stability and reliability, with occasional issues improved by updates and configurations.
Sentiment score
7.6
Sophos XGS is highly stable and reliable, with minimal issues, though rare slowdowns occur when capacity limits are exceeded.
Sentiment score
8.0
WatchGuard Firebox is praised for its exceptional stability, long uptime, minimal issues, and dependable performance, often rated highly by users.
All of these issues were resolved in v5.2.
Stability has dramatically improved over the previous main version branch of FortiOS; 5.2.x and 5.4.x are stable enough for critical environments.
Overall, the devices have been very stable.
It is rated at nine out of ten for stability and is very reliable.
When Sophos introduced firmware version twenty, there was a bug in DCC.
The solution is very stable as long as there's no power outage or similar interruption.
 

Valuable Features

Sentiment score
8.0
Fortinet FortiGate offers advanced security features, user-friendly configuration, and comprehensive management tools, valued for robust protection and flexibility.
Sentiment score
8.2
Sophos XGS provides user-friendly, effective security features and integrations with competitive pricing, appealing to organizations needing robust network functionality.
Sentiment score
8.3
Highly valued for advanced threat detection, ease of use, scalability, performance, and features like VPN setup and traffic management.
The two most valuable features are VPN and firewalling.
WiFi network for visitors isolated from our corporate WiFi network using only one unit
Allows for firewall rules to be programmed and named in a way that makes it 'readable'
It's able to detect cloud applications like Zoom or Microsoft Teams and allows traffic shaping based on the application.
I find DLP, API, IP, SDK, and web control to be valuable features.
Sophos XGS is cost effective and provides all necessary security features and throughput.
 

Categories and Ranking

Fortinet FortiGate
Sponsored
Ranking in Firewalls
2nd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
317
Ranking in other categories
Software Defined WAN (SD-WAN) Solutions (1st), WAN Edge (1st)
Sophos XGS
Ranking in Firewalls
15th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
80
Ranking in other categories
No ranking in other categories
WatchGuard Firebox
Ranking in Firewalls
12th
Average Rating
8.4
Reviews Sentiment
7.5
Number of Reviews
85
Ranking in other categories
Unified Threat Management (UTM) (4th)
 

Featured Reviews

DineshKumar28 - PeerSpot reviewer
Effective threat prevention with responsive customer support
We are using Fortinet FortiGate as a firewall Fortinet FortiGate has been invaluable. It has helped save costs due to its various features, reliable performance, very good UI, low latency, and stability. The Threat Intel engine in Fortinet FortiGate is highly rated for its effectiveness in…
MarounAbboud - PeerSpot reviewer
Gives us peace of mind with network security, application control, and web server protection
Having previously worked with the Astaro Security Gateway platform (now called Sophos UTM), I can attest that the configuration and dashboard for this older platform was easier to manage than that of both Sophos XG and XGS. If it were up to me, I would prefer to go back to the older SG dashboard. I am hoping that in future, the dashboard for Sophos XGS will be simpler and easier.
CarlosArdila - PeerSpot reviewer
Serves as the main firewall for customers' premises and data centers
The initial setup is straightforward. You can deploy it on-premises or using the cloud. If you configure the device to connect to the cloud, you can deploy the Firebox based on templates. You can add a template for a specific client and deploy it for a particular use case. For example, if you're setting it up for a restaurant or a cafe, you can have templates tailored for those businesses. This significantly reduces deployment time, especially if you have several customers of the same type of business. One person is enough for the solution's deployment, but it will run in less than an hour. A network security engineer meets with clients to gather configuration requirements. He prepares a configuration template before the implementation. When he arrives at the site, he turns on the device, applies the template, tests everything, and then migrates the settings from the existing router or firewall to the Firebox.
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Top Industries

By visitors reading reviews
Educational Organization
22%
Computer Software Company
14%
Manufacturing Company
6%
Comms Service Provider
6%
Computer Software Company
18%
Manufacturing Company
8%
Comms Service Provider
7%
Educational Organization
5%
Computer Software Company
18%
Comms Service Provider
9%
Hospitality Company
6%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is the better NGFW: Fortinet Fortigate or Cisco Firepower?
When you compare these firewalls you can identify them with different features, advantages, practices and usage a...
What is the biggest difference between Sophos XG and FortiGate?
From my experience regarding both the Sophos and FortiGate firewalls, I personally would rather use FortiGate. I know...
What are the biggest technical differences between Sophos UTM and Fortinet FortiGate?
As a solution, Sophos UTM offers a lot of functionality, it scales well, and the stability and performance are quite ...
What do you like most about Sophos XGS?
The policies are the greatest feature. They allow us to configure granular control over our network traffic.
What is your experience regarding pricing and costs for Sophos XGS?
If the pricing model is more flexible or lower, it would be highly preferable, making it a more competitive option fo...
What needs improvement with Sophos XGS?
The user interface has improved significantly over the past few years, and having a more competitive price model coul...
What is your primary use case for WatchGuard Firebox?
We are providing our services to all WatchGuard customers in the region.
What is your primary use case for WatchGuard Firebox?
We just use it as a secondary WiFi device. We're a small office and we needed to set up a WiFi device for a few of ou...
What is your primary use case for WatchGuard Firebox?
We're a hospital and we use it for developing our incoming and outgoing policies, and we also use it for VPN.
 

Also Known As

FortiGate 60b, FortiGate 60c, FortiGate 80c, FortiGate 50b, FortiGate 200b, FortiGate 110c, FortiGate
No data available
No data available
 

Overview

 

Sample Customers

Amazon Web Services, Microsoft, IBM, Cisco, Dell, HP, Oracle, Verizon, AT&T, T-Mobile, Sprint, Vodafone, Orange, BT Group, Telstra, Deutsche Telekom, Comcast, Time Warner Cable, CenturyLink, NTT Communications, Tata Communications, SoftBank, China Mobile, Singtel, Telus, Rogers Communications, Bell Canada, Telkom Indonesia, Telkom South Africa, Telmex, Telia Company, Telkom Kenya
Information Not Available
Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence
Find out what your peers are saying about Sophos XGS vs. WatchGuard Firebox and other solutions. Updated: December 2024.
817,354 professionals have used our research since 2012.