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reviewer1082562 - PeerSpot reviewer
Information Systems Administrator at a logistics company with 51-200 employees
Real User
Sep 4, 2022
Highly stable, easy to use, and excellent support
Pros and Cons
  • "The most valuable feature of WatchGuard Firebox is its ease of use."
  • "WatchGuard Firebox is very scalable; we're using it in a redundant system with two stacked together, it has good redundancy and is good for failover, and our whole company of approximately 100 users is using the solution."
  • "WatchGuard Firebox could improve the speed of updates, such as new features or improvements. However, they are frequently improving the solution in many areas, such as geo-locations, definitions, and web blocking."
  • "WatchGuard Firebox could improve the speed of updates, such as new features or improvements."

What is our primary use case?

We're using WatchGuard Firebox for multi-factor authentication (MFA), layer three switching, and to segregate our industrial network from our corporate network.

What is most valuable?

The most valuable feature of WatchGuard Firebox is its ease of use.

What needs improvement?

WatchGuard Firebox could improve the speed of updates, such as new features or improvements. However, they are frequently improving the solution in many areas, such as geo-locations, definitions, and web blocking.

For how long have I used the solution?

I have been using WatchGuard Firebox for approximately six years.

Buyer's Guide
WatchGuard Firebox
March 2026
Learn what your peers think about WatchGuard Firebox. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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What do I think about the stability of the solution?

The stability of WatchGuard Firebox is very stable.

What do I think about the scalability of the solution?

WatchGuard Firebox is very scalable. We're using it in a redundant system with two stacked together. It has good redundancy and is good for failover.

Our whole company of approximately 100 users is using the solution.

How are customer service and support?

The support from WatchGuard Firebox is very good.

What about the implementation team?

We have one system administrator doing the support and maintenance of the WatchGuard Firebox.

What's my experience with pricing, setup cost, and licensing?

We license the WatchGuard Firebox annually. There are different types of subscriptions available. We are paying approximately $15,000 annually. The cost can increase if you purchase different subscriptions.

What other advice do I have?

You can purchase the solution without support, but I would strongly recommend the support. The support is great.

I rate WatchGuard Firebox an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Andrew Keywood - PeerSpot reviewer
CEO at Specifix Limited
Reseller
Jul 13, 2022
A lower-end product that does the job, but doesn't do it very well
Pros and Cons
  • "The set up was quite straightforward and we handled it in-house. It took a few hours to deploy the product."
  • "The set up was quite straightforward and we handled it in-house."
  • "There is room for improvement in the threat protection, data packet inspection, and performance of the solution. Generally, it's just a lower-end product. It does the job but doesn't do it very well."
  • "Generally, it's just a lower-end product. It does the job but doesn't do it very well."

What is our primary use case?

It's mainly an internet gateway that is used for internet gateway protection and remote access.

What needs improvement?

There is room for improvement in the threat protection, data packet inspection, and performance of the solution. Generally, it's just a lower-end product. It does the job but doesn't do it very well.

Compared to Palo Alto, for example, some of the main differences are zero-day protection, performance, deep packet inspection, and App-ID. I'm not really a fan of WatchGuard. We only use it with one client and we're trying to get them to get rid of it. I prefer to use Palo Alto instead. Industry analysts have voted Palo Alto the number one firewall for the last eight consecutive years, so if you want good protection, it's a no-brainer.

For how long have I used the solution?

I have been working with this solution for 18 months.

What do I think about the stability of the solution?

The solution is reasonably stable. 

What do I think about the scalability of the solution?

I do not think the product is scalable.

How was the initial setup?

The set up was quite straightforward and we handled it in-house. It took a few hours to deploy the product. One a scale of one to five, one being very hard and five being very easy, I would rate the set up as a five.

What's my experience with pricing, setup cost, and licensing?

It is an entry-level product, so the price is cheap.

What other advice do I have?

The program requires maintenance, including updates, patching, and subscriptions. 

My advice to someone considering this project would be to look into Palo Alto instead. 

I would rate this solution as a one out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
WatchGuard Firebox
March 2026
Learn what your peers think about WatchGuard Firebox. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,426 professionals have used our research since 2012.
Yintho Taev - PeerSpot reviewer
Logistics Supervisor at Andromeda Distribution Corporation
Real User
Apr 7, 2022
Secure, helpful support, and simple implementation
Pros and Cons
  • "WatchGuard Threat Detection and Response is a reliable solution."
  • "WatchGuard Threat Detection and Response is a reliable solution."

    What is our primary use case?

    I use WatchGuard Threat Detection and Response to protect our clients from ransomware, spam, and other threats. We want to make sure all their applications are secure.

    For how long have I used the solution?

    I have been using WatchGuard Threat Detection and Response for approximately two years.

    What do I think about the stability of the solution?

    WatchGuard Threat Detection and Response is a reliable solution.

    What do I think about the scalability of the solution?

    I have found WatchGuard Threat Detection and Response to be scalable.

    We have approximately 30 people using this solution.

    How are customer service and support?

    If we are not able to find answers to our questions about the solution from documents we can contact the support online through a portal on the application we have. They are able to help us when we have issues.

    Which solution did I use previously and why did I switch?

    I was using a different solution previously to WatchGuard Threat Detection and Response.

    How was the initial setup?

    The installation of WatchGuard Threat Detection and Response is straightforward. It did not take a lot of time, approximately 10 minutes.

    What's my experience with pricing, setup cost, and licensing?

    There is a license required to use the solution and we pay annually. The price could be reduced because it is a bit expensive.

    What other advice do I have?

    I would recommend this solution to others.

    I rate WatchGuard Threat Detection and Response an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Project Consultant at SysGroup PLC
    MSP
    Mar 22, 2022
    Reasonably priced, secure, and simple setup
    Pros and Cons
    • "The most valuable features of the WatchGuard Firebox are all the security and updated features. You are able to configure the solution from the cloud platform and the application and web interface are very nice."
    • "The most valuable features of the WatchGuard Firebox are all the security and updated features."
    • "They are working on cloud-based options. However, they do not have the options fully functional in their solution at this time."
    • "They are working on cloud-based options. However, they do not have the options fully functional in their solution at this time."

    What is most valuable?

    The most valuable features of the WatchGuard Firebox are all the security and updated features. You are able to configure the solution from the cloud platform and the application and web interface are very nice.

    Since I have been using this solution I have not been hacked or had any problems.

    What needs improvement?

    They are working on cloud-based options. However, they do not have the options fully functional in their solution at this time.

    For how long have I used the solution?

    I have been using WatchGuard Firebox for approximately five years.

    What do I think about the stability of the solution?

    WatchGuard Firebox is stable.

    What do I think about the scalability of the solution?

    The scalability of the WatchGuard Firebox is good.

    How are customer service and support?

    The technical support is good from WatchGuard Firebox.

    How was the initial setup?

    The initial setup was easy, and the time it took was a couple of hours.

    What's my experience with pricing, setup cost, and licensing?

    The price of the WatchGuard Firebox is reasonable.

    What other advice do I have?

    I rate WatchGuard Firebox an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Assistant Manager at a tech services company with 501-1,000 employees
    Real User
    Jan 26, 2022
    Easy to configure and great for troubleshooting
    Pros and Cons
    • "Watchguard Firebox is easy to use and easy to configure."
    • "The reporting could use improvement, because most of the firewalls available in the market come with the reporting built-in, with the memory and the hard disk capacity and all."

    What is most valuable?

    Watchguard Firebox is easy to use and easy to configure.

    What needs improvement?

    The reporting could use improvement, because most of the firewalls available in the market come with the reporting built-in, with the memory and the hard disk capacity and all. With WatchGuard, the models we use, none of them support that part. 

    For how long have I used the solution?

    I have been using this solution for over 10 years.

    What do I think about the scalability of the solution?

    It's really good for X and B level organizations due to the cost and the features. As a medium-level businesses, we are satisfied. 

    Which solution did I use previously and why did I switch?

    We have a regional office in Hong Kong, and our director and the owner of the company lives there. He prefers this solution so both companies can have the same product. That makes it great for negotiation and troubleshooting.

    How was the initial setup?

    The initial setup was straightforward. 

    What about the implementation team?

    We use a local vendor, Blue Chip Sri Lanka, who is very good. 

    What's my experience with pricing, setup cost, and licensing?

    Our license is for a three year subscription. 

    Which other solutions did I evaluate?

    I evaluated Sophos, but the cost was a little bit higher than this solution, so we went with this one instead. 

    What other advice do I have?

    I rate this solution a 10 out of 10. 

    When choosing a product, make sure you understand your organizations requirements. Whatever the product you choose should ultimately match with your organization's number of users plus maintenance costs. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Surjith Cs - PeerSpot reviewer
    Sr.System Administrator at a computer software company with 201-500 employees
    Real User
    Jan 25, 2022
    Improved our security at a lower price
    Pros and Cons
    • "The most valuable features are the VPN and web blocker security."
    • "The technical support is very fast - when we raise an incident, we get a solution in no time."
    • "An area for improvement is that when we use a web administration link, there is no security."
    • "An area for improvement is that when we use a web administration link, there is no security."

    What is our primary use case?

    We use Watchguard as a firewall and a VPN.

    How has it helped my organization?

    WatchGuard has improved our security.

    What is most valuable?

    The most valuable features are the VPN and web blocker security.

    What needs improvement?

    An area for improvement is that when we use a web administration link, there is no security.

    For how long have I used the solution?

    I've been using WatchGuard for the past five years.

    What do I think about the stability of the solution?

    Watchguard is stable.

    What do I think about the scalability of the solution?

    This solution is scalable.

    How are customer service and support?

    The technical support is very fast - when we raise an incident, we get a solution in no time.

    Which solution did I use previously and why did I switch?

    I previously used FortiGate.

    How was the initial setup?

    The installation was straightforward and took between one and two hours. I would rate our experience with the initial setup as four out of five.

    What about the implementation team?

    I installed this solution by myself.

    What's my experience with pricing, setup cost, and licensing?

    We're currently renewing our license on a three-year basis. The licensing costs are comparatively lower than other providers, and I would rate the pricing as five out of five.

    What other advice do I have?

    I would give this solution a rating of eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1753128 - PeerSpot reviewer
    IT Technician at a real estate/law firm with 11-50 employees
    Real User
    Jan 12, 2022
    Excellent support, very stable, and fairly easy to use
    Pros and Cons
    • "Their support is excellent, and the stability is very good."
    • "Their support is excellent, and the stability is very good."
    • "Some of the configuration options are somewhat confusing."
    • "Some of the configuration options are somewhat confusing."

    What is our primary use case?

    WatchGuard Firebox is our daily firewall. It gets used on a regular basis.

    It is deployed locally. We are using its latest version.

    What is most valuable?

    Their support is excellent, and the stability is very good.

    What needs improvement?

    Some of the configuration options are somewhat confusing.

    What do I think about the stability of the solution?

    It has been very stable.

    How are customer service and support?

    Their support is excellent.

    What other advice do I have?

    It is very stable and fairly easy to use.

    I would rate it an eight out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Director of Information Systems at Onomo hotels
    Real User
    Dec 1, 2021
    Complicated setup, but reliable, and scalable
    Pros and Cons
    • "The most important feature of this solution is the SLAs."
    • "The price of the solution is not expensive, it is less than FortiGate."
    • "Multi properties could be added to the solution in the future to make it better."
    • "The support could improve. I had to deal with support to give me new hardware and it took four weeks."

    What is our primary use case?

    I use WatchGuard Intrusion Prevention Service for all our properties for network security.

    What is most valuable?

    The most important feature of this solution is the SLAs.

    What needs improvement?

    Multi properties could be added to the solution in the future to make it better.

    For how long have I used the solution?

    I have been using WatchGuard Intrusion Prevention Service for approximately three years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    WatchGuard Intrusion Prevention Service is scalable.

    How are customer service and support?

    The support could improve. I had to deal with support to give me new hardware and it took four weeks.

    Which solution did I use previously and why did I switch?

    I have used Fortinet solutions and they are the best.

    How was the initial setup?

    The implementation is very complex, you install the application for WatchGuard.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution is not expensive, it is less than FortiGate.

    What other advice do I have?

    I would recommend this solution to others.

    I rate WatchGuard Intrusion Prevention Service a five out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. partner
    PeerSpot user
    Buyer's Guide
    Download our free WatchGuard Firebox Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2026
    Buyer's Guide
    Download our free WatchGuard Firebox Report and get advice and tips from experienced pros sharing their opinions.