Service and Support
Users mention that support from Microsoft is prompt and helpful, ensuring configurations are fully functional. While some rely on self-service resources, Microsoft's technical team answers inquiries accurately. Premium support might be less responsive, but it's considered dependable. Some find that technical assistance meets expectations, rating it average.
Deployment
Users found Windows Autopilot's initial setup straightforward, though it required navigating multiple portals. Some needed additional technical know-how for deployment, especially in specific environments like Apple Business Manager or separate from Microsoft packages. Experience with the tool simplified the process, which involves entering device information into a file. Success often depended on online resources, causing no major issues. Those with technical expertise found it easier, while others needed thorough documentation review and background research.
Scalability
Windows Autopilot is consistently scalable, effectively accommodating both small and large deployments. IT staff find it handles device deployment, configuration, and management efficiently. It allows for incremental addition or replacement of devices, resuming processes seamlessly if interrupted. The platform's scalability is highly rated, often near perfect scores. Users agree that understanding compliance aids in maximizing scalability, assuming proper installation.
Stability
Windows Autopilot stability receives positive feedback from users, with ratings often reaching nine or ten out of ten. Many mention no downtime or service interruptions. However, some users rate stability lower, around five, citing occasional Azure and Intune platform unavailability and service outages. Despite this, several users consistently find Windows Autopilot to be highly stable in performance.
